Making it real Connecting, collecting and creating knowledge in a virtual environment

Making it real Connecting, collecting and creating knowledge in a virtual environment

10th SAOIM, 4-5 August 2010

Elmi Bester: Manager, CSIR Knowledge Commons

Madelein van Heerden: Portfolio Manager, CSIR Infor mation Services

CSIR Knowledge Commons –three lenses

• How can spatial design be used to:

− facilitate knowledge sharing− increase collaboration across boundaries− enhance propensity for contactivity

• How can event intermediation be utilised to:− nurture and accelerate knowledge flows− create opportunities for people to meet and share

knowledge

• How can cross-cutting conversations be stimulated to:− allow for sense-making and learning− create new knowledge


“…innovation, the heart of the knowledge economy, is

fundamentally social. Ideas arise as much out of casual

conversations as they do out of formal meetings. More

precisely, as one study after another has demonstrated,

the best ideas in any workplace arise out of casual

contacts among different groups within the same

company”.

Gladwell (2000)


Good conversations are the cradle of social knowledge in any organization.

Through extended discussions, which can encompass personal flights of

fancy as well as careful exposition of ideas, individual knowledge is turned

into themes available to others.

(Ichijo, 2004)


Connect

Soc

ial m

ingl

ing

Sho

wca

se

Sensemaking


Extending the initiative –the Virtual Knowledge Commons

Business and project planningBusiness and project planningBusiness and project planningBusiness and project planningTechnology stewardship


Strategic intentValue proposition

Practices

Adoption & entrenchment

Technology

Performance measurementProgress measurement

Impact assessment

Social dynamics-Type of network/ community- Adoption models- 2.0 philosophy

Technology- Scouting & excursions- Inform enterprise ICT

direction - ICT Governance

Competency framework

Roadmap

Related practices- Facilitation- Information & content

management

Technology stewardship


Social dynamics

-Type of network/ community

- Adoption models

- 2.0 philosophy

- Individual experiences

Technology

- Scouting & excursions

- Inform enterprise ICT

- ICT Governance

Related practices

- Facilitation

- Information & content management, inclcuration

Business and project planningBusiness and project planningBusiness and project planningBusiness and project planningTechnology stewardship


Strategic intentValue proposition

Practices

Adoption & entrenchment

Technology

Performance measurementProgress measurement

Impact assessment

Social dynamics-Type of network/ community- Adoption models- 2.0 philosophy

Technology- Scouting & excursions- Inform enterprise ICT

direction - ICT Governance

Competency framework

Roadmap

Related practices- Facilitation- Information & content

management

Lens Opportunities in virtual space

Spatial design

• Contactivity• Sharing

• Contactivity & connectivity• Signals – ambient awareness• Swarming & flocking• Make interests and expertise visible

• Sharing• Broadcast invitations – anyone• Space where I can share artefacts

• Enablers• Robust event module• Arrange meet-ups• Micro-blogging• Desktop pop-up

Using the lenses



Event intermediation

• Knowledge flows•Opportunity to meet and share

• An event is an opportunity to spend an extended amount of time engaged in dialogue

• Anywhere, right-time• Multi-modality• Footprint – ambient awareness

• Trigger for collecting & connecting

Using the lenses


Event-intermediation

PRE-AMBLE

• Event promotion (anywhere; anyone)

• Create online presence/ pre-event engagement

• Meetup

DURING EVENT

• Blending with physical or virtual only

• Synchronous attendance/ participation

• KC <--> VC venue

• KC <--> Skype

• Desktop-desktop

• KC-desktop/mobile

• Broadcast & Listen in

• Social reporting (Live blogging/

collaborative mindmapping, etc)

POST EVENT

• Social Reporting

• Report backs

• Sharing photos

• Publish recordings and other material

• Continue event in asynchronous mode

Asynchronous Synchronous Asynchronous

State of the

art


Right time participation & extended dialogue


You cannot create the future by attempting to replicate the past, all you will do is prepare the conditions for understanding your mistakes. @dkeats (27 July 2010)

#eSkills summit has no electricity, no Wifi, no back channel, and every seat has analog data capture utensils. eSkills missing from eSkills!

@dkeats (26 July 2010)

It is a pity that #eSkills summit doesn't have a proper back channel. It would be more interesting than the sessions. #eSkillsLackOfSkills @dkeats (26 July 2010)


@elmibester Knowledge is in the network. #eSkills requires people to connect & converse. That's when the virtual starts to become real.

@weblearning (27 July 2010)


Conversations

• Sense-making and learning• Create knowledge

• Facilitation

• Participation

• Collecting

Using the lenses


“The challenge for me is to walk the talk. Are my presentations making a place for

such connections & conversations.” @weblearning (27 July 2010)

The question is no

longer whether a

bear can dance,

but how well the

bear dances.

ICT-KM, Strategic Technologies for the CGIAR in 2010 , Posted by

Enrica Porcari in ICT Developments, ICT-KM Program | 11 January

2010 | 2 responses http://ictkm.cgiar.org/2010/01/11/strategic-

technologies-for-the-cgiar-in-2010/

http://toulousestreet.wordpress.com/2008/02/10/dancing-bear/

Thank you

Bibliography


How do we enable people to…

• discover & appropriate useful technology

• be in and use communities & networks (people)

• express their identity• find and create content• usefully participate ? ? ?

Making it real Connecting, collecting and creating knowledge in a virtual environment

Documents

Transcript of Making it real Connecting, collecting and creating knowledge in a virtual environment