Making information accessible for all
-
Upload
cilipscotland -
Category
Presentations & Public Speaking
-
view
118 -
download
0
Transcript of Making information accessible for all
Making information accessible for allSam Tilston, User Researcher
1 May 2023
@sam_tilston
2
Single platform for Scottish Government information and
services online
3
User Centred
4
5
What does accessibility mean?
“The design of products, devices, services, or
environments for people with disabilities.”
Source: W3C
6
Why is accessibility important?
• Nearly one in five people of working age (1 million, or 19%) in Scotland are disabled
• By pension age almost 50% of us will be disabled
• Current projections for 2037 suggest the number of people in Scotland aged 65+ will increase by 59%
Source: gov.scot and gov.uk
7
Why do accessibility testing?
• Uncovers issues that audits or automated testing won’t
• Provides a better understanding of how people will actually use the website
• Identifies broader usability issues
8
Our approach10 people6 male, 4 female18 – 755 x3 x2 x
9
Participants
Retired manager
49
Retired engineer66
Sales assistant54
Skills development
50
Unemployed35
Retired typist75
Care home worker23
Receptionist67
Student18
Employability officer
39
10
Impairments
Visual Auditory
Physical Cognitive
11
Assistive technology
12
Key findings for mygov.scot
13
Consistency
14
Prioritisation of ‘calls to action’
15
Importance of headings
16
Language and terminology
17
Minor usability issues
18
Wider user experience
19
Some other findings• Online confidence and experience a bigger
factor than impairments• Problem solving is required to complete
some journeys• A reminder to not make assumptions around
literacy• Need to further explore cognitive aspects
through user testing• Accessibility is part of the bigger picture of
Digital Participation