Making Every Contact Count. Initial Processes Collated a MECC strategy group Assembled ideas to...
-
Upload
reynold-norris -
Category
Documents
-
view
213 -
download
0
description
Transcript of Making Every Contact Count. Initial Processes Collated a MECC strategy group Assembled ideas to...
![Page 1: Making Every Contact Count. Initial Processes Collated a MECC strategy group Assembled ideas to effective…](https://reader036.fdocuments.net/reader036/viewer/2022090107/5a4d1be77f8b9ab0599e270b/html5/thumbnails/1.jpg)
Making Every Contact Count
![Page 2: Making Every Contact Count. Initial Processes Collated a MECC strategy group Assembled ideas to effective…](https://reader036.fdocuments.net/reader036/viewer/2022090107/5a4d1be77f8b9ab0599e270b/html5/thumbnails/2.jpg)
Initial Processes• Collated a MECC strategy group• Assembled ideas to effective audit• Applied for £5k grant from SHA to implement
changes to patient survey
![Page 3: Making Every Contact Count. Initial Processes Collated a MECC strategy group Assembled ideas to effective…](https://reader036.fdocuments.net/reader036/viewer/2022090107/5a4d1be77f8b9ab0599e270b/html5/thumbnails/3.jpg)
Innovation Bid• UHCW conducts a rolling patient
questionnaire• Both Electronic and Paper formats• Consulted Patient Council• Software company adds in question• Rolls out in March
![Page 4: Making Every Contact Count. Initial Processes Collated a MECC strategy group Assembled ideas to effective…](https://reader036.fdocuments.net/reader036/viewer/2022090107/5a4d1be77f8b9ab0599e270b/html5/thumbnails/4.jpg)
Q. Have you been offered any healthy lifestyle advice about Smoking, Physical Activity, Healthy Eating, Alcohol, Weight, Mental Health or General Wellbeing?A. I'd prefer not to say Yes No Unsure
![Page 5: Making Every Contact Count. Initial Processes Collated a MECC strategy group Assembled ideas to effective…](https://reader036.fdocuments.net/reader036/viewer/2022090107/5a4d1be77f8b9ab0599e270b/html5/thumbnails/5.jpg)
Audit
• Allows for specific ward audits to target education
• Quick reporting time (ad-hoc and quarterly)
• Accessible to all
![Page 6: Making Every Contact Count. Initial Processes Collated a MECC strategy group Assembled ideas to effective…](https://reader036.fdocuments.net/reader036/viewer/2022090107/5a4d1be77f8b9ab0599e270b/html5/thumbnails/6.jpg)
• 2 monthly working groups – Strategy and Delivery
• Delivery group are working together to tailor F2F training packages that work for their area
• Both Local and UHCW specific service referral routes included in marketing packs.
Training that works
![Page 7: Making Every Contact Count. Initial Processes Collated a MECC strategy group Assembled ideas to effective…](https://reader036.fdocuments.net/reader036/viewer/2022090107/5a4d1be77f8b9ab0599e270b/html5/thumbnails/7.jpg)
Improving ReferralsE-referral
![Page 8: Making Every Contact Count. Initial Processes Collated a MECC strategy group Assembled ideas to effective…](https://reader036.fdocuments.net/reader036/viewer/2022090107/5a4d1be77f8b9ab0599e270b/html5/thumbnails/8.jpg)
![Page 9: Making Every Contact Count. Initial Processes Collated a MECC strategy group Assembled ideas to effective…](https://reader036.fdocuments.net/reader036/viewer/2022090107/5a4d1be77f8b9ab0599e270b/html5/thumbnails/9.jpg)
![Page 10: Making Every Contact Count. Initial Processes Collated a MECC strategy group Assembled ideas to effective…](https://reader036.fdocuments.net/reader036/viewer/2022090107/5a4d1be77f8b9ab0599e270b/html5/thumbnails/10.jpg)
• Simplicity – removes paper forms• Audit and Outcomes feedback• Training included in MECC• Future Integration into North 51 hub
Going Forward