Making Complaints in Other Businesses!!

KEY EXPRES-SIONS!

What would you like me to do?I would like you to___________________

I would like to speak to the manager.

What can I help you with?What seems to be the prob-lem?

I’ll get it right away!I’ll get it fixed immedi-ately.

LAST WEEK!

Customer: Excuse me, I have a small/serious problem.

Server: Oh, what can I help you with?

C: Well, _____________________

C: I would like ____________________

C: Thank you. C: Now, I would like to speak to the manager.

S: Oh my!! I’m so sorry about that! What would you like me to do?

S: Well, ma’am, what do you want me to do about it?

S: That’s no problem I’ll get it right away!

S: We don’t give refunds! I don’t have time for that! That is what you ordered!

I’m afraid I can’t ____________________ but I can _______________.

KEY EXPRES-SIONS!What would you like me to do?I would like you to___________________

I would like to speak to the manager.I would like to speak to the owner.

What can I help you with?What seems to be the prob-lem?

I’ll get it right away!I’ll get it fixed immedi-ately.

TO-DAY!

give you a refund get you another cof-

fee.

Look at the pictures. What do you think the people are complaining about?

Lotte Ho-tel

What seems to be the problem?

Coffee ShopCoffee spilled on my laptop.

Alterations ShopPants are too short!

Dry CleanersSuit is still dirty!

Room is still dirty!

Clothing StoreClothes do not fit!

Picture Place? Problem?

1

2

3

4

5

Place

1 Coffee Shop

2

3

4

5

Place

1 Coffee Shop

2 Restaurant

3 Clothing Store

4 Alterations Shop

5 Dry Cleaning

Place Problem?

1 Coffee Shop Spilled coffee on me!

2 Restaurant

3 Clothing Store

4 Alterations Shop

5 Dry Cleaning

Place Problem?

1 Coffee Shop Spilled coffee on my laptop!

2 Hotel Room is dirty

3 Dry Cleaners Suit is not clean!

4 Alterations Shop

Pants are too short!

5 Clothing Stores

Clothes do not fit!

Place Problem? Solution?

1 Coffee Shop Spilled coffee on my laptop!

2 Hotel Room is dirty

3 Dry Cleaners Suit is not clean!

4 Alterations Shop

Pants are too short!

5 Clothing Stores

Clothes do not fit!

With you team! Create your own dia-logue! Where are you?

What is the problem?What is the solution?

Use at least 3 of our KEY EXPRESSIONS!

What would you like me to do?I would like you to___________________

I would like to speak to the manager. / owner.

What can I help you with?

I’ll get it fixed immedi-ately.

What seems to be the prob-lem?

I’ll get it right away!

ALL TEAM MEMBERS NEED TO WRITE THE DIALOGUE YOU CREATE!!!!

Customer: Excuse me, blah blah

Worker: Blah blah

Customer: Blah blah

Worker: Blah blah

EVERY-ONE

WRITES!!!

I’m afraid I can’t ____________________ but I can _______________.

give you a refund

get you another cof-fee.

Use at least 3 of our KEY EXPRESSIONS! ALL TEAM MEMBERS NEED TO WRITE THE DIALOGUE YOU CREATE!!!!

Customer: Excuse me, blah blah

Worker: Blah blah

Customer: Excuse me, _____?____?_________

Worker: Oh, what can I help you with/ What seems to be the problem?

C: Well, ___?___?____________

W: ___?_?____. What would you like me to do?

C: I would like ___?____?_____________

W: That’s no problem. / I’m afraid I can’t ____?__?_____ but I can ____?____?_________

C: Thank you. / I would like to speak to the manager/owner.

Talk to your class-mates!!Write down:

NAMES: Where? Problem: Solution: Asked for manager?

Su-jin and Min-ah

Clothing Store

Too small Change clothes

Yes

Bo-ra and Min-gyeong

Coffee shop Spilled cof-fee

refund No

Su-min and Ah-yeong

1

1 1

1

1

1

2 22 2 22

3

3

3

3

3

3

4

4

55

6

6 4

4

55

6

64

4

55

6

6

Let’s Move!!!

1 11 1

2 22 2 22

3

3

3

3

3

3

4

4 6

6 4

4

5

5

6

64

4

5

5

6

6

1 1

5

5

Let’s Move!!!

1 11 1

2 22 222

333333

4

4 6

6 4

4

5

5

6

64

4

5

5

6

6

1 1

5

5

Let’s Move!!!