Make A Pledge

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MAKE A PLEDGE BLOWNMORTGAGE.COM BLOWNMORTGAGE.COM LENDER HOTLINE: 888-581-5008

Transcript of Make A Pledge

Page 1: Make A Pledge

MAKE APLEDGE

BLOWNMORTGAGE.COM

BLOWNMORTGAGE.COM LENDER HOTLINE: 888-581-5008

Page 2: Make A Pledge

A long time ago my company rolled outwhat we call our "Customer ServicePledge". It’s a 10-point pledge thatoutlines what we, as a company pledgeto do to earn, keep and re-earn ourcustomers’ business and – moreimportantly – trust.

BLOWNMORTGAGE.COM LENDER HOTLINE: 888-581-5008

Page 3: Make A Pledge

Now, more than ever,your customer needs

to trust you.

BLOWNMORTGAGE.COM LENDER HOTLINE: 888-581-5008

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There is wide-spread turmoil in the marketand its getting a ton of coverage in themedia (rightly so) and it makes people

uneasy, nervous and unsure. You need tobuild confidence in your customers that

you have the ability to navigate themthrough this perilous time. Prove you can

still help.

BLOWNMORTGAGE.COM LENDER HOTLINE: 888-581-5008

Page 5: Make A Pledge

This is a time when you can buildcustomers and relationships for lifewith the people you help. You can usethis tough time to cement yourcustomer base and set yourself up fora prosperous career helping peoplemanage their home.

BLOWNMORTGAGE.COM LENDER HOTLINE: 888-581-5008

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Make a pledge now – toyourself, to your customers –

that you will provide aremarkable experience thatwill deliver an exceptional

service and product.

BLOWNMORTGAGE.COM LENDER HOTLINE: 888-581-5008

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To help get you started here is a copyof my company’s pledge. Please note

it is copyright protected by mycompany – so while you are free to

learn from it and use some similarelements please do not reproduce it in

part or in its entirety anywhere,especially for commercial use.

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Page 8: Make A Pledge

We say what we do. We do what we say.This is the core of our personal andcorporate integrity; our most treasuredasset. Integrity provides the comfort youdemand and deserve. Comfortable clientsare what we strive for ?? each and everytime. It is that simple; it is that valuable andeveryone here lives it.

OUR SERVICE PLEDGE TO YOU

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Page 9: Make A Pledge

OUR LOANCONSULTANTS

PLEDGE

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1. I will do everything inmy power to make you

comfortable throughoutthe process

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2. I will listen toand understand

your needs

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3. I will earn yourbusiness and trust by

being honest

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4. I will always workwith your best

interests in mind

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5. I will explain the loanprocess and answer

your questions in clearterms

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6.I will be inconstant contact

with you, aminimum of 3

times per weekBLOWNMORTGAGE.COM

LENDER HOTLINE: 888-581-5008

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7. I will return yourvoicemails and emails

within 24 hours

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8. You will have my cellphone number and can

reach me 24 hours aday, 7 days a week

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9. I will be available byphone during your signing

to answer any last-minute questions

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10. After your signing mysuperior will call and ask

you to evaluate myservice

BLOWNMORTGAGE.COM LENDER HOTLINE: 888-581-5008

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T O L E A R N M O R EBLOWNMORTGAGE.COM

LENDER HOTLINE: 888-581-5008

C L I C K H E R E

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Justin McHood is Americas MortgageCommentator and has been providing

Mortgage commentary forover 10 years.

INFORMATION PROVIDED BY:Justin McHood

MORTGAGE COMMENTATOR

Information Originally Published:March 10, 2007

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LEARN MORE ABOUT MORTGAGE COMMENTATOR:

MORTGAGECOMMENTATOR.COM

FACEBOOK.COM/MORTGAGECOMMENTATOR

@MORTGAGECOM_

LENDER HOTLINE: 888­581­5008

BLOWNMORTGAGE.COM LENDER HOTLINE: 888-581-5008