Make A Pledge
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Transcript of Make A Pledge
MAKE APLEDGE
BLOWNMORTGAGE.COM
BLOWNMORTGAGE.COM LENDER HOTLINE: 888-581-5008
A long time ago my company rolled outwhat we call our "Customer ServicePledge". It’s a 10-point pledge thatoutlines what we, as a company pledgeto do to earn, keep and re-earn ourcustomers’ business and – moreimportantly – trust.
BLOWNMORTGAGE.COM LENDER HOTLINE: 888-581-5008
Now, more than ever,your customer needs
to trust you.
BLOWNMORTGAGE.COM LENDER HOTLINE: 888-581-5008
There is wide-spread turmoil in the marketand its getting a ton of coverage in themedia (rightly so) and it makes people
uneasy, nervous and unsure. You need tobuild confidence in your customers that
you have the ability to navigate themthrough this perilous time. Prove you can
still help.
BLOWNMORTGAGE.COM LENDER HOTLINE: 888-581-5008
This is a time when you can buildcustomers and relationships for lifewith the people you help. You can usethis tough time to cement yourcustomer base and set yourself up fora prosperous career helping peoplemanage their home.
BLOWNMORTGAGE.COM LENDER HOTLINE: 888-581-5008
Make a pledge now – toyourself, to your customers –
that you will provide aremarkable experience thatwill deliver an exceptional
service and product.
BLOWNMORTGAGE.COM LENDER HOTLINE: 888-581-5008
To help get you started here is a copyof my company’s pledge. Please note
it is copyright protected by mycompany – so while you are free to
learn from it and use some similarelements please do not reproduce it in
part or in its entirety anywhere,especially for commercial use.
BLOWNMORTGAGE.COM LENDER HOTLINE: 888-581-5008
We say what we do. We do what we say.This is the core of our personal andcorporate integrity; our most treasuredasset. Integrity provides the comfort youdemand and deserve. Comfortable clientsare what we strive for ?? each and everytime. It is that simple; it is that valuable andeveryone here lives it.
OUR SERVICE PLEDGE TO YOU
BLOWNMORTGAGE.COM LENDER HOTLINE: 888-581-5008
OUR LOANCONSULTANTS
PLEDGE
BLOWNMORTGAGE.COM LENDER HOTLINE: 888-581-5008
1. I will do everything inmy power to make you
comfortable throughoutthe process
BLOWNMORTGAGE.COM LENDER HOTLINE: 888-581-5008
2. I will listen toand understand
your needs
BLOWNMORTGAGE.COM LENDER HOTLINE: 888-581-5008
3. I will earn yourbusiness and trust by
being honest
BLOWNMORTGAGE.COM LENDER HOTLINE: 888-581-5008
4. I will always workwith your best
interests in mind
BLOWNMORTGAGE.COM LENDER HOTLINE: 888-581-5008
5. I will explain the loanprocess and answer
your questions in clearterms
BLOWNMORTGAGE.COM LENDER HOTLINE: 888-581-5008
6.I will be inconstant contact
with you, aminimum of 3
times per weekBLOWNMORTGAGE.COM
LENDER HOTLINE: 888-581-5008
7. I will return yourvoicemails and emails
within 24 hours
BLOWNMORTGAGE.COM LENDER HOTLINE: 888-581-5008
8. You will have my cellphone number and can
reach me 24 hours aday, 7 days a week
BLOWNMORTGAGE.COM LENDER HOTLINE: 888-581-5008
9. I will be available byphone during your signing
to answer any last-minute questions
BLOWNMORTGAGE.COM LENDER HOTLINE: 888-581-5008
10. After your signing mysuperior will call and ask
you to evaluate myservice
BLOWNMORTGAGE.COM LENDER HOTLINE: 888-581-5008
T O L E A R N M O R EBLOWNMORTGAGE.COM
LENDER HOTLINE: 888-581-5008
C L I C K H E R E
BLOWNMORTGAGE.COM LENDER HOTLINE: 888-581-5008
Justin McHood is Americas MortgageCommentator and has been providing
Mortgage commentary forover 10 years.
INFORMATION PROVIDED BY:Justin McHood
MORTGAGE COMMENTATOR
Information Originally Published:March 10, 2007
BLOWNMORTGAGE.COM LENDER HOTLINE: 888-581-5008
LEARN MORE ABOUT MORTGAGE COMMENTATOR:
MORTGAGECOMMENTATOR.COM
FACEBOOK.COM/MORTGAGECOMMENTATOR
@MORTGAGECOM_
LENDER HOTLINE: 8885815008
BLOWNMORTGAGE.COM LENDER HOTLINE: 888-581-5008