MAINTENANCE MANAGEMENT FOR FACILITIES AND EQUIPMENTFebruary 2018

Powered by Methodology

CONTENTS46

Introduction

Defining Maintenance Management Software

The Quadrant

Maintenance Management FrontRunners Index

Runners Up

Methodology Basics

7

3241

8

FRONTRUNNERS9 Maintenance Connection

10 Maximo

11 UpKeep

12 eMaint CMMS

13 ServiceChannel

14 ManagerPlus

15 MAPCON

16 iOffice

17 AssetPanda

18 TabWare

19 MPulse

20 BigfootCMMS

21 MaintenanceEssentialsPro

22 FMX CMMS

23 Hippo CMMS

24 MaintenancePro

25 MaintiMizer

26 NetFacilities

27 MEXMaintenanceSoftware

28 Fiix

29 CAFM Explorer

30 eWorkOrders

31 ManWinWin

4F E B R U A R Y 2 0 1 8

INTRODUCTION

This FrontRunners analysis is a data-driven assessment identifyingproducts in the

Equipment and Facilities Maintenance Management market that offer the best capability and value for small businesses. For a given market, products are evaluated and given a score for the capability (x-axis) and value (y-axis) they bring to users. FrontRunners then plots the top 25-30 products in a quadrant format.

In the Facilities/Equipment Maintenance Management FrontRunners graphic, the Capability axis starts at 3.20 and ends at 4.50, while the Value axis starts at 3.20 and ends at 4.60.

To be considered for the Facilities/Equipment Maintenance Management FrontRunners, a product needed a minimum of 20 user reviews, a minimum capability user rating score of 3.4 and a minimum value user rating score of 3.4. In most cases, we evaluate hundreds of products and feature 20-25 as FrontRunners; all products that qualify as FrontRunners are top performing products in their market.

I N T R O D U C T I O N

5F E B R U A R Y 2 0 1 8

Each product falls within a designated quadrant based on their axis scores. Dependent on the specific needs of the software buyer, a product placed in any quadrant category could be a good fit.

QUADRANT CATEGORIES:

» UpperRight=Leaders:Leaders are all-around strong products. They offer the highest value and capability in that market.

» UpperLeft=Masters: Masters may have fewer capabilities, but end users value those capabilities highly. Depending on the functionality needed, a product positioned in the Masters quadrant might be a better option to consider than products positioned in other quadrants.

» LowerRight=Pacesetters: Pacesetters may offer a strong set of capabilities, but are not rated as high on value. For example, a Pacesetter might have a breadth of functionality at a higher price point.

» LowerLeft=Contenders: Contenders are strong-performing products that have not yet achieved the value and capability of the products in the other quadrants. For example, products in this quadrant may be more suited for companies that need more specialized functionality that comes at a price.

6F E B R U A R Y 2 0 1 8

Facilities/EquipmentMaintenanceManagementsoftwarehelp companies optimize the useful life

of assets, including tools, machines and facilities, with core preventive maintenance, work order management and asset tracking. Some vendors offer optional facility-specific modules, such as energy and space management. Software Advice’s FrontRunners quadrant is focused on the North American Equipment and Facilities Maintenance Management market. We identify this set of core capabilities for the category: workordermanagement,preventive maintenance and assettracking.

In addition, we identify several related features that organizations purchasing this software may also need or wish to consider: lease administration, space and/or move management, capital program management, energy management, inventory tracking and purchasing, predictive maintenance and condition monitoring, equipment management, facility scheduling, room scheduling, incident management, inspection management, vendor management, visitor management, billing and invoicing, calibration management, dispatch management, key and lock management, mobile access, planning calendar, purchasing, service history tracking and technician management.

DEFINING MAINTENANCE MANAGEMENT SOFTWARE

7F E B R U A R Y 2 0 1 8

THE QUADRANT

All products that qualify as FrontRunners are top performing

products in their market.

8F E B R U A R Y 2 0 1 8

MAINTENANCE MANAGEMENT FRONTRUNNERS INDEX

9 Maintenance Connection

10 Maximo

11 UpKeep

12 eMaint CMMS

13 ServiceChannel

14 ManagerPlus

15 MAPCON

16 iOffice

17 AssetPanda

18 TabWare

19 MPulse

20 BigfootCMMS

21 MaintenanceEssentialsPro

22 FMX CMMS

23 Hippo CMMS

24 MaintenancePro

25 MaintiMizer

26 NetFacilities

27 MEXMaintenanceSoftware

28 Fiix

29 CAFM Explorer

30 eWorkOrders

31 ManWinWin

9

The scores below are based on numeric value between 1 and 5.

CAPABILITY VALUE

Capability User Rating Value User Rating

Functionality Breadth Adoption Score

Features Customer Base

Integrations Reviews Volume

Confidence Score Google Searches

Customer Base Skills Base

Employee Base

Customer Growth

Employee Growth

F E B R U A R Y 2 0 1 8

FRONTRUNNERS SCORECARDMAINTENANCE CONNECTION

QUADRANT PLACEMENT: LEADERS

4.42 4.59

4.42 4.45

4.60 4.73

4.30 4.80

4.90 4.90

4.23 4.30

4.80 4.80

4.40

3.10

4.60

10

The scores below are based on numeric value between 1 and 5.

CAPABILITY VALUE

Capability User Rating Value User Rating

Functionality Breadth Adoption Score

Features Customer Base

Integrations Reviews Volume

Confidence Score Google Searches

Customer Base Skills Base

Employee Base

Customer Growth

Employee Growth

F E B R U A R Y 2 0 1 8

FRONTRUNNERS SCORECARDMAXIMO

QUADRANT PLACEMENT: LEADERS

4.15 4.27

4.02 3.98

4.95 4.57

4.90 5.00

5.00 2.40

3.60 5.00

5.00 5.00

5.00

2.20

2.20

11

The scores below are based on numeric value between 1 and 5.

CAPABILITY VALUE

Capability User Rating Value User Rating

Functionality Breadth Adoption Score

Features Customer Base

Integrations Reviews Volume

Confidence Score Google Searches

Customer Base Skills Base

Employee Base

Customer Growth

Employee Growth

F E B R U A R Y 2 0 1 8

FRONTRUNNERS SCORECARDUPKEEP

QUADRANT PLACEMENT: LEADERS

4.18 4.02

4.74 4.81

3.70 3.23

4.20 2.60

3.20 4.70

3.55 4.10

2.60 2.70

2.40

4.30

4.90

12

The scores below are based on numeric value between 1 and 5.

CAPABILITY VALUE

Capability User Rating Value User Rating

Functionality Breadth Adoption Score

Features Customer Base

Integrations Reviews Volume

Confidence Score Google Searches

Customer Base Skills Base

Employee Base

Customer Growth

Employee Growth

F E B R U A R Y 2 0 1 8

FRONTRUNNERS SCORECARDEMAINT CMMS

QUADRANT PLACEMENT: MASTERS

3.78 4.39

4.35 4.33

2.65 4.45

4.30 4.70

1.00 4.30

3.78 4.20

4.70 4.40

4.30

3.70

2.40

13

The scores below are based on numeric value between 1 and 5.

CAPABILITY VALUE

Capability User Rating Value User Rating

Functionality Breadth Adoption Score

Features Customer Base

Integrations Reviews Volume

Confidence Score Google Searches

Customer Base Skills Base

Employee Base

Customer Growth

Employee Growth

F E B R U A R Y 2 0 1 8

FRONTRUNNERS SCORECARDSERVICECHANNEL

QUADRANT PLACEMENT: PACESETTERS

4.16 3.84

4.16 4.25

4.55 3.43

4.30 4.20

4.80 2.80

3.75 1.00

4.20 4.20

4.60

4.10

2.10

14

The scores below are based on numeric value between 1 and 5.

CAPABILITY VALUE

Capability User Rating Value User Rating

Functionality Breadth Adoption Score

Features Customer Base

Integrations Reviews Volume

Confidence Score Google Searches

Customer Base Skills Base

Employee Base

Customer Growth

Employee Growth

F E B R U A R Y 2 0 1 8

FRONTRUNNERS SCORECARDMANAGERPLUS

QUADRANT PLACEMENT: LEADERS

3.90 4.00

4.09 4.11

3.90 3.90

3.20 3.80

4.60 4.10

3.50 4.30

3.80 3.70

3.90

2.40

3.90

15

The scores below are based on numeric value between 1 and 5.

CAPABILITY VALUE

Capability User Rating Value User Rating

Functionality Breadth Adoption Score

Features Customer Base

Integrations Reviews Volume

Confidence Score Google Searches

Customer Base Skills Base

Employee Base

Customer Growth

Employee Growth

F E B R U A R Y 2 0 1 8

FRONTRUNNERS SCORECARDMAPCON

QUADRANT PLACEMENT: MASTERS

3.78 4.02

4.09 4.16

4.30 3.88

4.30 4.40

4.30 3.90

2.65 1.40

4.40 4.60

1.80

1.80

2.60

16

The scores below are based on numeric value between 1 and 5.

CAPABILITY VALUE

Capability User Rating Value User Rating

Functionality Breadth Adoption Score

Features Customer Base

Integrations Reviews Volume

Confidence Score Google Searches

Customer Base Skills Base

Employee Base

Customer Growth

Employee Growth

F E B R U A R Y 2 0 1 8

FRONTRUNNERS SCORECARDIOFFICE

QUADRANT PLACEMENT: PACESETTERS

3.92 3.87

4.47 4.44

3.20 3.30

3.20 3.70

3.20 1.40

3.53 3.40

3.70 3.80

4.20

3.40

2.80

17

The scores below are based on numeric value between 1 and 5.

CAPABILITY VALUE

Capability User Rating Value User Rating

Functionality Breadth Adoption Score

Features Customer Base

Integrations Reviews Volume

Confidence Score Google Searches

Customer Base Skills Base

Employee Base

Customer Growth

Employee Growth

F E B R U A R Y 2 0 1 8

FRONTRUNNERS SCORECARDASSET PANDA

QUADRANT PLACEMENT: PACESETTERS

4.07 3.71

4.62 4.68

3.15 2.73

2.40 2.40

3.90 5.00

3.90 1.40

2.40 2.60

3.40

4.80

5.00

18

The scores below are based on numeric value between 1 and 5.

CAPABILITY VALUE

Capability User Rating Value User Rating

Functionality Breadth Adoption Score

Features Customer Base

Integrations Reviews Volume

Confidence Score Google Searches

Customer Base Skills Base

Employee Base

Customer Growth

Employee Growth

F E B R U A R Y 2 0 1 8

FRONTRUNNERS SCORECARDTABWARE

QUADRANT PLACEMENT: MASTERS

3.80 3.97

4.04 4.02

3.40 3.92

2.40 4.60

4.40 1.00

3.70 3.90

4.60 4.70

3.80

2.10

4.30

19

The scores below are based on numeric value between 1 and 5.

CAPABILITY VALUE

Capability User Rating Value User Rating

Functionality Breadth Adoption Score

Features Customer Base

Integrations Reviews Volume

Confidence Score Google Searches

Customer Base Skills Base

Employee Base

Customer Growth

Employee Growth

F E B R U A R Y 2 0 1 8

FRONTRUNNERS SCORECARDMPULSE

QUADRANT PLACEMENT: MASTERS

3.61 4.14

4.53 4.53

2.50 3.75

2.40 3.40

2.60 4.20

2.88 4.90

3.40 3.30

2.90

2.90

2.30

20

The scores below are based on numeric value between 1 and 5.

CAPABILITY VALUE

Capability User Rating Value User Rating

Functionality Breadth Adoption Score

Features Customer Base

Integrations Reviews Volume

Confidence Score Google Searches

Customer Base Skills Base

Employee Base

Customer Growth

Employee Growth

F E B R U A R Y 2 0 1 8

FRONTRUNNERS SCORECARDBIGFOOT CMMS

QUADRANT PLACEMENT: CONTENDERS

3.79 3.85

3.96 3.90

3.75 3.80

3.90 4.10

3.60 3.40

3.48 3.40

4.10 3.90

2.30

3.40

4.10

21

The scores below are based on numeric value between 1 and 5.

CAPABILITY VALUE

Capability User Rating Value User Rating

Functionality Breadth Adoption Score

Features Customer Base

Integrations Reviews Volume

Confidence Score Google Searches

Customer Base Skills Base

Employee Base

Customer Growth

Employee Growth

F E B R U A R Y 2 0 1 8

FRONTRUNNERS SCORECARD

MAINTENANCEESSENTIALS PRO

QUADRANT PLACEMENT: MASTERS

3.54 4.05

4.16 4.14

1.60 3.97

2.20 4.90

1.00 2.80

4.23 1.40

4.90 4.90

4.70

2.60

4.70

22

The scores below are based on numeric value between 1 and 5.

CAPABILITY VALUE

Capability User Rating Value User Rating

Functionality Breadth Adoption Score

Features Customer Base

Integrations Reviews Volume

Confidence Score Google Searches

Customer Base Skills Base

Employee Base

Customer Growth

Employee Growth

F E B R U A R Y 2 0 1 8

FRONTRUNNERS SCORECARDFMX CMMS

QUADRANT PLACEMENT: PACESETTERS

4.03 3.53

4.61 4.67

4.25 2.40

3.90 1.70

4.60 4.40

2.65 3.40

1.70 1.60

3.70

1.00

4.20

23

The scores below are based on numeric value between 1 and 5.

CAPABILITY VALUE

Capability User Rating Value User Rating

Functionality Breadth Adoption Score

Features Customer Base

Integrations Reviews Volume

Confidence Score Google Searches

Customer Base Skills Base

Employee Base

Customer Growth

Employee Growth

F E B R U A R Y 2 0 1 8

FRONTRUNNERS SCORECARDHIPPO CMMS

QUADRANT PLACEMENT: PACESETTERS

3.95 3.60

4.40 4.47

3.20 2.73

3.20 2.80

3.20 4.60

3.80 1.40

2.80 2.40

2.70

4.90

4.80

24

The scores below are based on numeric value between 1 and 5.

CAPABILITY VALUE

Capability User Rating Value User Rating

Functionality Breadth Adoption Score

Features Customer Base

Integrations Reviews Volume

Confidence Score Google Searches

Customer Base Skills Base

Employee Base

Customer Growth

Employee Growth

F E B R U A R Y 2 0 1 8

FRONTRUNNERS SCORECARDMAINTENANCE PRO

QUADRANT PLACEMENT: CONTENDERS

3.65 3.73

4.41 4.57

2.20 2.88

1.80 3.60

2.60 1.90

3.60 1.40

3.60 3.40

1.40

5.00

4.40

25

The scores below are based on numeric value between 1 and 5.

CAPABILITY VALUE

Capability User Rating Value User Rating

Functionality Breadth Adoption Score

Features Customer Base

Integrations Reviews Volume

Confidence Score Google Searches

Customer Base Skills Base

Employee Base

Customer Growth

Employee Growth

F E B R U A R Y 2 0 1 8

FRONTRUNNERS SCORECARDMAINTIMIZER

QUADRANT PLACEMENT: CONTENDERS

3.46 3.84

4.18 4.24

2.50 3.43

1.40 3.90

3.60 3.20

2.98 1.40

3.90 4.10

2.70

2.20

3.10

26

The scores below are based on numeric value between 1 and 5.

CAPABILITY VALUE

Capability User Rating Value User Rating

Functionality Breadth Adoption Score

Features Customer Base

Integrations Reviews Volume

Confidence Score Google Searches

Customer Base Skills Base

Employee Base

Customer Growth

Employee Growth

F E B R U A R Y 2 0 1 8

FRONTRUNNERS SCORECARDNETFACILITIES

QUADRANT PLACEMENT: CONTENDERS

3.48 3.74

4.34 4.35

2.65 3.13

4.30 3.30

1.00 3.60

2.60 1.40

3.30 3.60

2.10

3.80

1.20

27

The scores below are based on numeric value between 1 and 5.

CAPABILITY VALUE

Capability User Rating Value User Rating

Functionality Breadth Adoption Score

Features Customer Base

Integrations Reviews Volume

Confidence Score Google Searches

Customer Base Skills Base

Employee Base

Customer Growth

Employee Growth

F E B R U A R Y 2 0 1 8

FRONTRUNNERS SCORECARDMEX MAINTENANCE SOFTWARE

QUADRANT PLACEMENT: MASTERS

3.28 3.92

4.26 4.38

1.60 3.47

2.20 4.30

1.00 2.20

3.00 1.40

4.30 4.30

2.60

3.20

1.90

28

The scores below are based on numeric value between 1 and 5.

CAPABILITY VALUE

Capability User Rating Value User Rating

Functionality Breadth Adoption Score

Features Customer Base

Integrations Reviews Volume

Confidence Score Google Searches

Customer Base Skills Base

Employee Base

Customer Growth

Employee Growth

F E B R U A R Y 2 0 1 8

FRONTRUNNERS SCORECARDFIIX

QUADRANT PLACEMENT: CONTENDERS

3.41 3.64

4.27 4.42

2.50 2.87

2.40 2.10

2.60 3.80

2.60 4.80

2.10 2.20

4.10

1.00

3.20

29

The scores below are based on numeric value between 1 and 5.

CAPABILITY VALUE

Capability User Rating Value User Rating

Functionality Breadth Adoption Score

Features Customer Base

Integrations Reviews Volume

Confidence Score Google Searches

Customer Base Skills Base

Employee Base

Customer Growth

Employee Growth

F E B R U A R Y 2 0 1 8

FRONTRUNNERS SCORECARDCAFM EXPLORER

QUADRANT PLACEMENT: CONTENDERS

3.57 3.48

4.32 3.96

2.90 3.00

3.20 3.20

2.60 1.80

2.73 3.40

3.20 3.20

1.60

3.20

2.90

30

The scores below are based on numeric value between 1 and 5.

CAPABILITY VALUE

Capability User Rating Value User Rating

Functionality Breadth Adoption Score

Features Customer Base

Integrations Reviews Volume

Confidence Score Google Searches

Customer Base Skills Base

Employee Base

Customer Growth

Employee Growth

F E B R U A R Y 2 0 1 8

FRONTRUNNERS SCORECARDEWORKORDERS

QUADRANT PLACEMENT: CONTENDERS

3.40 3.55

4.75 4.79

1.20 2.32

1.40 2.10

1.00 1.30

2.93 4.60

2.10 1.90

2.10

3.90

3.60

31

The scores below are based on numeric value between 1 and 5.

CAPABILITY VALUE

Capability User Rating Value User Rating

Functionality Breadth Adoption Score

Features Customer Base

Integrations Reviews Volume

Confidence Score Google Searches

Customer Base Skills Base

Employee Base

Customer Growth

Employee Growth

F E B R U A R Y 2 0 1 8

FRONTRUNNERS SCORECARDMANWINWIN

QUADRANT PLACEMENT: CONTENDERS

3.37 3.53

4.45 4.35

1.70 2.72

2.40 2.70

1.00 3.30

2.88 1.40

2.70 3.10

1.80

4.40

2.60

32F E B R U A R Y 2 0 1 8

ProviderslistedasRunnersUpwere considered for inclusion in the quadrant, but were ultimately

not included for one or more reasons: they did not have enough reviews; they did not meet the reviews score minimum; they did not meet the ultimate Value and Capability minimum scores; or they did not meet our functionality requirements for the market.

RUNNERS UP

360e

4CSQL CMMS

AcademyAssetManager

Accruent

AccruentFAMIS

ActivityAnalysis

Agility

AMPRO

AMTdirect

APIPRO

Aplicor 3C

ApptivoSuite

Archaio

ARCHIBUS

Asgard

AssetBug

Asset4000

AssetFinda

AssetInfinity

AssetWorks

AsteaAlliance

AUTOsist

Avantis

AvPro

AwareManager

Axxerion

AyaNova

Azzier CMMS

B2W Maintain

Base

Basware

Bella FSM

BigSky

BigWaveSoftware

BlueMountainRAM

BlueFolder

33F E B R U A R Y 2 0 1 8

RUNNERS UP

Book King

BookitWise

BranchMessenger

BrightSuite

BS&ASoftwareWorkOrder

BuildingEngines

BuildingLink

BuildSourced

BusinessManCRM/ERP

Calibration Management Software

CallofService

CampSite

Canvas

CARLSource

CenterStone CAFM

CHAMPS

CheckMatebyDynamicSystems

CHEQROOM

ChildWatch

ClassBug

CleanTelligent

ClickSoftware

Client 360

CMMSDalianPro

COASTCMMS

Cogran

COGZCMMS

CoherentApplicationSuite

collectiveFleet

CollectiveView

comma CMMS

Commusoft

CompuCal

CompWALK

ComVibe

CondecoMeetingRoomBookingSoftware

ConnecTeam

ContractorEssentials

Coolfront

Core7WOW!

CoreSystems

Corrigo

Coswin8i

CoWork.io

CoworkingNext

CrossForm

CWorks

Data2Base

Dataforma

Davisware

Dematic Sprocket

DEXCellEnergyManager

34F E B R U A R Y 2 0 1 8

RUNNERS UP

Dezide

DIMOMaint

DirectLine

DIVADYNAMICS

DossierFleetMaintenance

EAMbrace

EasyStorageSolutions

ElectronicWorkInstructions

eMaintenance+

EMDECS

EMQIM

EnergyElephant

EntronixEMP

envVisualSuite

EPACEAM&CMMS

Epicor Mattec MES

EqMARS

Equipment360

eRPortalCMMS

ESCSoftware

EService

eSPACE

eSSETS

EVAReceptionist

Evatic Service

ExplorerShafers

ExpressMaintenance

EZMaintenance

EZmaintain

EZOfficeInventory

faciliCADCAFM

FacilitiesBooking

FacilityONE

FaciliWorksCMMS

FarEye

FASTbook

FastMaintCMMS

Fastrax

FastTrackPPM

Fergus

FieldForceTracker

FieldPromax

FieldSquared

FieldAutomate-Homewised

FieldAware

FieldAx

FIELDBOSS

FieldConnect

FieldEdge

FieldEZ

FieldLocate

Fieldmagic

FieldOne

FieldPower

35F E B R U A R Y 2 0 1 8

RUNNERS UP

FieldService360

FieldSumo

Fixd

FLEETMATE

FleetmaticsREVEAL

FleetmaticsWork

Flobot

FLSVISITOUR

Fluix

FlyPal

FMDashboard

FM:Interact

FMISAssetManagement

FollowUpPower

Form.com(Suite)

FormsOnFire-MobileForms

Foundation3000

Fracttal

FSI’sConceptEvolutionCAFM

FTMaintenance

FuchsiaServiceMaintenanceSoftware

Ganttic

GeoPal

Gincore

GoServicePro

GPMaTe

GuideTi

GuruCMMS

GxPReady!Suite

HachJOBCalPlus

HappyCo

HCSSDispatcher

HelpMaster

HouseCallPro

HuskyAI

I’mOnIt!

IAMTech

IBMMaximoasaService(MaaS)

IBMTRIRIGA

iCityEnterprise

iCMMS

IFSApplications

iLabOperationsSoftware

iM3SCMCloudSuite

iMaint EAM

InforCloudSuiteBusiness

InforEAM

InforServiceManagement

Infraspeak

IntelexEHS

IntellectBPM

36F E B R U A R Y 2 0 1 8

RUNNERS UP

INTERALMaintenance

IntuitQuickBase

IntuitQuickBooksEnterprise

Invoice2go

IQTimecard

IQ.SessionCL

ISNetworld

Issuetrak

iVisitor

iWorQ Work Management

JobTrackerProfessional

Jobber

jobi

JobLogic

JobsiteMobile

Jolt

JonasEnterprise

KeepTraK

Key2Act

Kickserv

Klipboard

Knowify

Landport.net

Launch27

LeaseEagleforRetailTenants

LeaseQuery

LessPaper

LimbleCMMS

LinkTiger

Loc8

mainsim

MainStreetSites

Maintenance Care

Maintenance CoordinatorCMMS

Maintenance5000

MaintenanceEdge

MaintenWorks

MaintScape

MaintSmart CMMS

MASTIS

MaxpandaCMMS

MCS-rm

MediMizer

mHelpDesk

Mi-CorporationMobileInspection

MicroMain

MicrosoftDynamicsCRM

MicroWestAMMS

MindYourService.com

Miracle Service

MO.S.T.

37F E B R U A R Y 2 0 1 8

RUNNERS UP

MobileFormsbyDevice Magic

MobileResourceManager

MobilityWorkCMMS

MobiworkSmartTrackandMWS

Momenta CMMS

MPsoftware

MRIWorkspeedPropertyOperations

MuniLogic

MVPPlant

MYBOS

Net-FM

NetDispatcher

NewWaySERVICE

NEXGENAssetManagement

NextPlans

NexudusSpaces

OASISbyIntelliTek

OdysseeServiceSoftware

OfficeSpaceSoftware

OfficetraxMaintenance

Oneserve

OneSoftConnect

openMAINT

Opermax

Optsy

OracleCX

Ormandy

OstaraSystems

PACS-TOOLS

PartsTracker

PENTAServiceManagement

PestPac

PestRoutesSoftware

PFIM

PicturePerfectPricing

PLWorkplace

PMXpert

PocomosSoftware

Praxedo

PrecisionManufacturing

PrimaveraFacilitiesManagement

ProBusinessTools

ProCalV5

Procore

ProLease

ProntoForms

PropertyPresWizard

Protean

ProteusCMMS

Pruvan

PubWorks

38F E B R U A R Y 2 0 1 8

RUNNERS UP

QWareCMMSSuite

QRmaint

QuickBase

QuickFMS

RAMAssetTracking

RamcoAviationSolutions

RamcoERP

RapidResponder

RASTRAC

RazorSync

ReachOutExecute

RealScheduler

RealPage

RecTimes

Repsly

ReslinkSolutions

RESS

RigER-BoostOilfieldRentals

RiverCities

RosmimanIWMS

RTA Fleet Management

RunEffective

Salesforce.comServiceCloud

SAMbyASASoftware

SAMProEnterprise

SAP-FacilitiesManagement

SAPHybris

SAPS/4HANA

ScheduleFlow

SchedulingManager

SendAJob

SergeantSchedule

Service Centre

ServiceFusion

ServiceProbyMSIData

Service|Box

ServiceBridge

ServiceLedger

ServiceM8

ServiceMax

ServiceMAX1

ServiceMonster

ServiceNow

ServicePower

ServiceTitan

ServiceTrade

ServiceVelocity

ServMan

ServSuite

SERVUS

ShareDeskOptix

Shiftboard

Shop Controller

39F E B R U A R Y 2 0 1 8

RUNNERS UP

Shopfloor-Online

SilvertracSoftware

simPROEnterprise

Sine

SkeddaBookings

SkyBoss

SKYLINEPropertyManagementSoftware

Smart Service

SmartField

Smartspanner

SMS

SnappiiMobileApps

SortScape

SS-CMMS

StaffMap

SV3

Swept

Synchroteam

TeamWORKS

TelogisFleet

TelogisWorkplan

TheAssetGuardian(TAG)

TheHindSiteSolution

TheiPadReceptionist

TheServiceProgram

ThermoGRID

TheWorxHub

Tikkit

TMWSuite

Tofino

TOMMSSuite

ToolWatchEnterprise

TOPdesk

TotalDispatch

TotalOfficeManager

TraceMyLead

TrackAbout

TrackGo

Trackplan CAFM

TrackTik

TractSystems

TractionGuest

Trade-Serve

Tradify

Transcendent

Traqspera

Unit Trac

Valuekeep

VelocityEHS

VercX

VisualLease

VisualPlanning

Vonigo

40F E B R U A R Y 2 0 1 8

RUNNERS UP

vWork

vWorkApp

Wattics

WebCheckout

WebDPW

WebTMA

WebView2000

WhosOnLocation

Wintac Service ContractorSuite

WorkDeskPro

WorkStraight

WorkWaveRouteManager

WorkWave Service

Younility

Zed-Service

ZenMaidSoftware

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The FrontRunnersmethodologyassessesandcalculates a score for products on two primary

dimensions: Capability on the x-axis and Value on the y-axis.

THE CAPABILITY SCORE IS AN OVERALL WEIGHTED AVERAGE OF SCORES INCLUDING:

» End-user ratings of one to five stars on the product’s functionality.

» End-user ratings of one to five stars on the product’s ease of use.

» End-user ratings of one to five stars on the product’s customer support.

» A score, relative to other products in the market, for the product’s inclusion of key functionality for the software category.

» A score, relative to other products in the market, representing the number of other products that integrate with it.

METHODOLOGY BASICS

M E T H O D O L O G Y B A S I C S

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THE VALUE SCORE IS AN OVERALL WEIGHTED AVERAGE OF SCORES INCLUDING:

» End-user ratings of one to five stars on overall satisfaction with the product.

» End-user ratings of one to five stars on how valuable users consider the product to be relative to its price.

» End-user ratings of one to five stars on how likely they are to recommend the product to others.

» A score, relative to other products in the market, for the size of the product’s customer base.

» A score, relative to other products in the market, for the number of professionals in the market who have experience with the product (e.g., users, developers, administrators).

» A score, relative to other products in the market, representing the total number of user reviews across the three Gartner web properties.

» A score, relative to other products in the market, representing the average number of times per month internet users search for the product on Google.

M E T H O D O L O G Y B A S I C S

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Markets are defined by a core set of functionality, and products considered for, and included in, FrontRunners must offer that core set of functionality. Additional related functionality can contribute to the capability score for a product. To qualify for consideration in a FrontRunners quadrant, a product must have a minimum number of unique, user-submitted product reviews across the three Gartner Digital Markets web properties: softwareadvice.com, capterra.com and getapp.com. The minimum number of reviews required per product may differ by category, but will generally be between 10 and 20 unique reviews.

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