Main Report 1

7/31/2019 Main Report 1

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BSNL

Nationwide fixed line

& cellular operator

(Excluding Delhi and

Mumbai)

MTNL

Local fixed line &cellular operator in

Delhi and Mumbai.

Private Operators

Fixed line & cellular

operator.

VSNL

International

Telecom

Services Provider

Ministry of communication

Telecom Commission

(Policy and executive

functions)

Department of

Telecommunication

(DOT)

Licensor

Fixed line licensee

Offering local fixed line

services within circles.

Cellular Licensee

Offering local cellular mobile

services.

Telecom Regulatory

Authority of India(TRAI)

Sets tariff rates,

interconnect

charges

and quality

standards

Telecom Dispute

Settlement and

Appellate Tribunal

(TDSAT), consumers

etc.

, .

Policy Makers

Regulators

Operators

EXECUTIVE SUMMARY

India is the fastest growing major mobile market in the world. Building on leadingposition in the market, Bharti Airtel LTD aims to capitalize on that growth

potential to significantly increase the subscriber base and market share. Bharti

Airtel LTD. is one of the leading telecom service providers in India. With around

100 million customers, company is looking for turning bigger stones in Indian

telecom industry.

The objective of the research is to find out the visibility part & summer

scheme communication a Concept evolved by Bharti Airtel Ltd, in order to

address deep Rural Market Share. For this work an excel format was made and

225 retailers survey were done. Thus, the primary data collected is being used for

evaluating and analyzing results computing through statistical tools with the help

of Microsoft Excel. On the basis on this information, results and analysis was

given along with the recommendations.

Through this research I have tried to analyze the visibility part which includes

A4 sheet, shelf-strip & pos as well as working of Bharti Airtel in rural area. It

is an honest attempt in understanding the market complexities and the problems

faced by the retailers in the market.

Structure of Indian Telecom Industry

2 GautamBuddh Technical University


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HISTORY OF CELLULAR PHONY IN INDIA

1992. Telecommunication sector in India liberalized to bridge the gap

through government spending & to provide additional resources

for the nations telecom target. Private sector allowed

participating

1993. The telecom industry gets an annual foreign investment Rs

20.6 Million

1994. License for providing cellular mobile services granted by the



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Government of India for the Metropolitan cites of Delhi,

Mumbai, Kolkata and Chennai. Cellular mobile service to be

duopoly (i.e. not more than two cellular mobile operators could

be licensed in each telecom circle), under a fixed license feeregime for 10 years.

1995. 19 more telecom circles get mobile licenses

1995 (August) Kolkata became the first metro to have a cellular network

1997. Telecom Regulatory Authority of India is set up

1998. Annual foreign investment in telecom stands at Rs 17,756.4

Million.

1999. FDI inflow into telecom sector falls by almost 90% to Rs.

2126.7 Million

1999 Tariff rebalancing exercise gets initiated

1999(March) National Telecom Policy is announced.

2000(June) FDI inflow drops further down to Rs 918 million coming

2000 (January) Amendment of TRAI Act

2010 Introduction of third generation services



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Telecom Industry in India

The telecom industry is one of the fastest growing industries in India. India has

nearly 200 million telephone lines making it the third largest network in the world

after China and USA. With a growth rate of 45%, Indian telecom industry has the

highest growth rate in the world.

History of Indian Telecommunications started in 1851 when the first operational

land lines were laid by the government near Calcutta (seat of British power).

Telephone services were introduced in India in 1881. In 1883 telephone services

were merged with the postal system. Indian Radio Telegraph Company (IRT) was



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formed in 1923. After independence in 1947, all the foreign telecommunication

companies were nationalized to form the Posts, Telephone and Telegraph (PTT), a

monopoly run by the government's Ministry of Communications. Telecom sector

was considered as a strategic service and the government considered it best tobring under state's control.

The first wind of reforms in telecommunications sector began to flow in 1980s

when the private sector was allowed in telecommunications equipment

manufacturing. In 1985, Department of Telecommunications (DOT) was

established. It was an exclusive provider of domestic and long-distance service that

would be its own regulator (separate from the postal system). In 1986, two wholly

government-owned companies were created: the Videsh Sanchar Nigam Limited

(VSNL) for international telecommunications and Mahan agar Telephone Nigam

Limited (MTNL) for service in metropolitan areas.

In 1990s, telecommunications sector benefited from the general opening up of the

economy. Also, examples of telecom revolution in many other countries, which

resulted in better quality of service and lower tariffs, led Indian policy makers to

initiate a change process finally resulting in opening up of telecom services sector

for the private sector. National Telecom Policy (NTP) 1994 was the first attempt to

give a comprehensive roadmap for the Indian telecommunications sector. In 1997,

Telecom Regulatory Authority of India (TRAI) was created. TRAI was formed to

act as a regulator to facilitate the growth of the telecom sector. New National

Telecom Policy was adopted in 1999 and cellular services were also launched inthe same year. Telecommunication sector in India can be divided into two

segments: Fixed Service Provider (FSPs), and Cellular Services. Fixed line

services consist of basic services, national or domestic long distance and

international long distance services. The state operators (BSNL and MTNL),6 GautamBuddh Technical University


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account for almost 90 per cent of revenues from basic services. Private sector

services are presently available in selective urban areas, and collectively account

for less than 5 per cent of subscriptions. However, private services focus on the

business/corporate sector, and offer reliable, high- end services, such as leasedlines, ISDN, closed user group and videoconferencing.

Cellular services can be further divided into two categories: Global System for

Mobile Communications (GSM) and Code Division Multiple Access (CDMA).

The GSM sector is dominated by Airtel, Vodafone-Hutch, and Idea Cellular, while

the CDMA sector is dominated by Reliance and Tata Indicom. Opening up of

international and domestic long distance telephony services are the major growth

drivers for cellular industry. Cellular operators get substantial revenue from these

services, and compensate them for reduction in tariffs on airtime, which along with

rental was the main source of revenue. The reduction in tariffs for airtime, national

long distance, international long distance, and handset prices has driven demand.


Telephone connections in millions

220.743

837.195

1744.815

1090.504

35.997

Africa

America

Asia

EuropeOceania


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Scope Of Telecom Industry

The telecom industry is growing at a great pace of > 100% every year and the

growth rate is expected to increase with every passing year. There are many new

developments in the telecomm sector, including the ingress of 3G technology that

the Indian market is witnessing at present.

MTNL, BSNL, VSNL are the major Public Players whereas Airtel, Idea, Hutch,

Tata, Reliance, BPL are the leading Private Players in the country. Some of them

are entering foreign markets as well. Bharti Telecom will be launching its services

for the NRIs in the US with the help of Airtel CALLHOME service.



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The market shares of the leading Public and Private Players

India's Largest Telecom Operators as on May 31,

2009

OperatorSubscriber Base

(millions)

Bharti Airtel 99.5

Reliance Communications 77.2

Vodafone Essar 74.0

Bharat Sanchar Nigam Ltd. 53.6

Idea Cellular Ltd. 41.2

Tata Teleservices Ltd. 36.5

http://www.bhartiteleventures.com/http://www.relianceinfo.com/http://www.hutch.co.in/http://www.bsnl.co.in/http://www.ideacellular.com/http://www.tataindicom.com/http://www.bhartiteleventures.com/http://www.relianceinfo.com/http://www.hutch.co.in/http://www.bsnl.co.in/http://www.ideacellular.com/http://www.tataindicom.com/


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INVESTMENT AND GROWTH

In 2005-2006, the telecom industry witnessed a growth of 21% with total revenue of

Rs. 86,720 crores, and the total investment rising to Rs. 2, 00,660 crores. It is

projected that the telecom industry will be enjoying over 150% growth in the next

4-6 years. The growth also requires a huge investment by the players in the sector.

Bharti Airtel is planning to invest about $8 billion by the year 2010.

Liberalization policy and some socio-economic factors are mainly responsible for

the immense growth in the sales volumes. The lifestyle of the people has changed.

They need to be connected to the other people all the time. With the lowering down

of the tariffs the affordability of the mobile phones has increased. The finance

sector has also come up with loans for handsets on 0% interest. Mobile services

providers are also expanding their coverage area by installing more and more

antennas and other equipments.

The telecom sector in the country has already adopted the latest technological

advancements to cater to the demands of the growing market. Telecom Expo India,Convergence India, VAS India and IPTV India being organized year to year are all

Efforts in this direction.

Budget 2007 has brought disappointment to the telecom sector. Mobile service

providers have been asked to cut down their roaming rentals as well as their long

distance and international call tariffs. This has led to discontent on the part of the

service providers.

However, Telecom Regulatory Authority of India (TRAI) is of the opinion that this

will lead to increased use of roaming, which will ultimately lead to more revenue



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generation. Moreover, with cheaper handsets and lesser tariffs, it is expected that by

the year 2010 there will be over 500 million subscribers in the Indian telecom

market.

Also, the telecom industry this year will be focusing more on rural areas to connectthem with the urban areas so that the farmers and the small-scale industries can

have faster access to information related to weather and market conditions.

EMPLOYEE STATUS



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With the coming of more and more projects, the telecom industry is going for high

scale recruitments. There is a huge demand for software engineers, mobile analysts,

and hardware engineers for mobile handsets. Besides, there are ample opportunitie

for marketing people whose services are required to capture more and morecustomer base.

The new projects, setting up of new service bases, expansion of coverage areas,

network installations, maintenance, etc are providing more and more employment

opportunities in the telecom sector.

India telecom sector revenues 2009-10

http://www.indianomics.com/2009/07/15/india-telecom-sector-revenues-2009/http://www.indianomics.com/2009/07/15/india-telecom-sector-revenues-2009/


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Total revenues of telecom sector reached 40444.66 crores. This includes both

private and public sector. The adjusted gross revenue is 29725 crores. TRAI has

released its quarterly report for the quarter ending on March 2009 and here is

whats in store.

A total of 22 operators (Private and public) contributed to the total revenues of

29725 crores. Bharti Airtel is the top telecom company in revenues followed by

BSNL, Vodafone and Reliance.

BSNL and Airtel together have contributed to 51% of the total revenues; whereas

the other 20 operators contributed 49%.



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The average revenue per user (ARPU) of GSM is at 205 rupees and ARPU for

CDMA it is at 99 rupees. Minutes of usage for GSM user is 484 minutes and for

CDMA user is 352 minutes.



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Telephone

On landlines, intra-circle calls are considered local calls while inter-circle are

considered long distance calls. Currently Government is working to integrate the

whole country in one telecom circle. For long distance calls, the area code prefixed

with a zero is dialed first which is then followed by the number (i.e. to call Delhi,

011 would be dialed first followed by the phone number). For international calls,

"00" must be dialed first followed by the country code, area code and localphone

number. The country code for India is 91.

Telephony Subscribers (Wireless and Landline): 621.28 million (Mar 2010)

Land Lines: 36.96 million (Mar 2010)]

Cell phones: 584.32 million (Mar 2010)

Yearly Cell phone Addition: 178.25 million (Jan-Dec 2009)

Monthly Cell phone Addition: 20.31 million (Mar 2010)

Teledensity: 52.74%% (Mar 2010)

Projected Teledensity: 1 billion, 84% of population by 2012.

Mobile telephones

The Mobile telecommunications system in India is the second largest in the world

and it was thrown open to private players in the 1990s. The country is divided into

multiple zones, called circles (roughly along state boundaries). Government and

several private players run local and long distance telephone services. Competitionhas caused prices to drop and calls across India are one of the cheapest in the

world. The rates are supposed to go down further with new measures to be taken

by the Information Ministry. The mobile service has seen phenomenal growth

since 2000. In September 2004, the number of mobile phone connections has16 GautamBuddh Technical University
http://en.wikipedia.org/wiki/Delhihttp://en.wikipedia.org/wiki/List_of_country_calling_codeshttp://en.wikipedia.org/wiki/Area_codehttp://en.wikipedia.org/wiki/Phone_numberhttp://en.wikipedia.org/wiki/Phone_numberhttp://en.wikipedia.org/wiki/Delhihttp://en.wikipedia.org/wiki/List_of_country_calling_codeshttp://en.wikipedia.org/wiki/Area_codehttp://en.wikipedia.org/wiki/Phone_numberhttp://en.wikipedia.org/wiki/Phone_number


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crossed fixed-line connections. India primarily follows the GSM mobile system, in

the 900 MHz band. Recent operators also operate in the 1800 MHz band. The

dominant players are Airtel, Reliance Infocomm, Vodafone, Idea cellular and

BSNL/MTNL. There are many smaller players, with operations in only a fewstates. International roaming agreements exist between most operators and many

foreign carriers.

Main article: List of mobile network operators of India

The breakup of wireless subscriber base in India as of December 2009 is givenbelow.

Operator Subscriber base

Bharti Airtel 118,864,031

Reliance Communications 93,795,613

Vodafone Essar 91,401,959

BSNL 62,861,214

Idea Cellular 57,611,872

Tata Teleservices 57,329,449

Aircel 31,023,997MTNL 4,875,913

MTS India 3,042,741

Loop Mobile India 2,649,730

Uninor 1,208,130

HFCL Infotel 341,862

Stel 141,411

All India 525,147,922

India is divided into 22 telecom circles. They are listed below:

http://en.wikipedia.org/wiki/GSMhttp://en.wikipedia.org/wiki/Airtelhttp://en.wikipedia.org/wiki/Reliance_Infocommhttp://en.wikipedia.org/wiki/Vodafonehttp://en.wikipedia.org/wiki/Idea_cellularhttp://en.wikipedia.org/wiki/BSNLhttp://en.wikipedia.org/wiki/MTNLhttp://en.wikipedia.org/wiki/Roaminghttp://en.wikipedia.org/wiki/Bharti_Airtelhttp://en.wikipedia.org/wiki/Reliance_Communicationshttp://en.wikipedia.org/wiki/Vodafone_Essarhttp://en.wikipedia.org/wiki/BSNLhttp://en.wikipedia.org/wiki/Idea_Cellularhttp://en.wikipedia.org/wiki/Tata_Teleserviceshttp://en.wikipedia.org/wiki/Aircelhttp://en.wikipedia.org/wiki/MTNLhttp://en.wikipedia.org/wiki/MTS_Indiahttp://en.wikipedia.org/wiki/Loop_Mobile_Indiahttp://en.wikipedia.org/wiki/Uninorhttp://en.wikipedia.org/w/index.php?title=HFCL_Infotel&action=edit&redlink=1http://en.wikipedia.org/wiki/GSMhttp://en.wikipedia.org/wiki/Airtelhttp://en.wikipedia.org/wiki/Reliance_Infocommhttp://en.wikipedia.org/wiki/Vodafonehttp://en.wikipedia.org/wiki/Idea_cellularhttp://en.wikipedia.org/wiki/BSNLhttp://en.wikipedia.org/wiki/MTNLhttp://en.wikipedia.org/wiki/Roaminghttp://en.wikipedia.org/wiki/Bharti_Airtelhttp://en.wikipedia.org/wiki/Reliance_Communicationshttp://en.wikipedia.org/wiki/Vodafone_Essarhttp://en.wikipedia.org/wiki/BSNLhttp://en.wikipedia.org/wiki/Idea_Cellularhttp://en.wikipedia.org/wiki/Tata_Teleserviceshttp://en.wikipedia.org/wiki/Aircelhttp://en.wikipedia.org/wiki/MTNLhttp://en.wikipedia.org/wiki/MTS_Indiahttp://en.wikipedia.org/wiki/Loop_Mobile_Indiahttp://en.wikipedia.org/wiki/Uninorhttp://en.wikipedia.org/w/index.php?title=HFCL_Infotel&action=edit&redlink=1


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Andhra Pradesh Bihar& Jharkhand Chennai Delhi Gujarat & Daman & Diu Haryana Himachal Pradesh Jammu and Kashmir Karnataka Kerala & Lakshadweep Kolkata Madhya Pradesh & Chhattisgarh Maharashtra excluding Mumbai & Goa Mumbai

North Eastern States (Arunachal Pradesh, Assam, Manipur, Meghalaya,Mizoram,Nagaland, & Tripura) Orissa Punjab Tamil Nadu excluding Chennai & Pondicherry Eastern Uttar Pradesh Western Uttar Pradesh & Uttarakhand West Bengal excluding Kolkata, Andaman & Nicobar Islands & Sikkim

Reason For Choosing Telecom Sector For Summer Internship

http://en.wikipedia.org/wiki/Andhra_Pradeshhttp://en.wikipedia.org/wiki/Biharhttp://en.wikipedia.org/wiki/Jharkhandhttp://en.wikipedia.org/wiki/Chennaihttp://en.wikipedia.org/wiki/Delhihttp://en.wikipedia.org/wiki/Gujarathttp://en.wikipedia.org/wiki/Daman_%26_Diuhttp://en.wikipedia.org/wiki/Haryanahttp://en.wikipedia.org/wiki/Himachal_Pradeshhttp://en.wikipedia.org/wiki/Jammu_and_Kashmirhttp://en.wikipedia.org/wiki/Karnatakahttp://en.wikipedia.org/wiki/Keralahttp://en.wikipedia.org/wiki/Lakshadweephttp://en.wikipedia.org/wiki/Kolkatahttp://en.wikipedia.org/wiki/Madhya_Pradeshhttp://en.wikipedia.org/wiki/Chhattisgarhhttp://en.wikipedia.org/wiki/Maharashtrahttp://en.wikipedia.org/wiki/Goahttp://en.wikipedia.org/wiki/Mumbaihttp://en.wikipedia.org/wiki/Arunachal_Pradeshhttp://en.wikipedia.org/wiki/Assamhttp://en.wikipedia.org/wiki/Manipurhttp://en.wikipedia.org/wiki/Meghalayahttp://en.wikipedia.org/wiki/Mizoramhttp://en.wikipedia.org/wiki/Nagalandhttp://en.wikipedia.org/wiki/Tripurahttp://en.wikipedia.org/wiki/Orissahttp://en.wikipedia.org/wiki/Punjab_(India)http://en.wikipedia.org/wiki/Tamil_Naduhttp://en.wikipedia.org/wiki/Puducherryhttp://en.wikipedia.org/wiki/Uttar_Pradeshhttp://en.wikipedia.org/wiki/Uttar_Pradeshhttp://en.wikipedia.org/wiki/Uttarakhandhttp://en.wikipedia.org/wiki/West_Bengalhttp://en.wikipedia.org/wiki/Andaman_%26_Nicobar_Islandshttp://en.wikipedia.org/wiki/Sikkimhttp://en.wikipedia.org/wiki/Andhra_Pradeshhttp://en.wikipedia.org/wiki/Biharhttp://en.wikipedia.org/wiki/Jharkhandhttp://en.wikipedia.org/wiki/Chennaihttp://en.wikipedia.org/wiki/Delhihttp://en.wikipedia.org/wiki/Gujarathttp://en.wikipedia.org/wiki/Daman_%26_Diuhttp://en.wikipedia.org/wiki/Haryanahttp://en.wikipedia.org/wiki/Himachal_Pradeshhttp://en.wikipedia.org/wiki/Jammu_and_Kashmirhttp://en.wikipedia.org/wiki/Karnatakahttp://en.wikipedia.org/wiki/Keralahttp://en.wikipedia.org/wiki/Lakshadweephttp://en.wikipedia.org/wiki/Kolkatahttp://en.wikipedia.org/wiki/Madhya_Pradeshhttp://en.wikipedia.org/wiki/Chhattisgarhhttp://en.wikipedia.org/wiki/Maharashtrahttp://en.wikipedia.org/wiki/Goahttp://en.wikipedia.org/wiki/Mumbaihttp://en.wikipedia.org/wiki/Arunachal_Pradeshhttp://en.wikipedia.org/wiki/Assamhttp://en.wikipedia.org/wiki/Manipurhttp://en.wikipedia.org/wiki/Meghalayahttp://en.wikipedia.org/wiki/Mizoramhttp://en.wikipedia.org/wiki/Nagalandhttp://en.wikipedia.org/wiki/Tripurahttp://en.wikipedia.org/wiki/Orissahttp://en.wikipedia.org/wiki/Punjab_(India)http://en.wikipedia.org/wiki/Tamil_Naduhttp://en.wikipedia.org/wiki/Puducherryhttp://en.wikipedia.org/wiki/Uttar_Pradeshhttp://en.wikipedia.org/wiki/Uttar_Pradeshhttp://en.wikipedia.org/wiki/Uttarakhandhttp://en.wikipedia.org/wiki/West_Bengalhttp://en.wikipedia.org/wiki/Andaman_%26_Nicobar_Islandshttp://en.wikipedia.org/wiki/Sikkim


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These are few points for choosing the Telecom Sector

The current global meltdown may have affected India as well, with reports of

significant job cuts across various sectors. However, one sector continues to boom

the telecom sector.

According to a Telecom Regulatory Authority of India (TRAI), the total number of

telephone connections reached 374.13 million at the end of November 08,

resulting in the growth of teledensity to 32.34% in the country.TRAI further stated

that 10.35 million wireless subscribers were added in November 2008, taking the

total number of wireless subscribers (GSM, CDMA and WLL) to 336.08 million at

the end of November 2008.

In the landline segment, however, the subscriber base registered a drop of 38.05

million by November 2008. The broadband subscriber base reached the 5.28

million mark in the country at the end of this period.

The total number of telephones - wireless and wire line - connections added

during November 2008 amounted to 10.18 million. This is slightly less than the

10.29 million total connections added in October 2008.Mobile phone call rates

dropped in sharply in India over the years with some schemes by private operators

offering as low as Re.0.09 per call. This has resulted in the mobile phone boom in

the country with even Rickshaw Pullers and daily laborers using cell

phones.Above data establishes an exemplary growth in telecom sector, which will

continue in the coming future too.

Reason For Choosing AIRTEL For Summer Training



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Bharti Airtel is one of India's leading private sector providers of

telecommunications services based on an aggregate of 100 million customers as on

April 30, 2009. The businesses at Bharti Airtel have been structured into three

individual strategic business units (SBUs) - mobile services, telemedia services

(ATS) & enterprise services.

Indias largest integrated and the first private telecom services provider with a

footprint in all the 23 telecom circles. Bharti Airtel since its inception has been at

the forefront of technology and has steered the course of the telecom sector in the

country with its world class products and services. The Enterprise services provide

end-to-end telecom solutions to corporate customers and national & international

long distance services to carriers. All these services are provided under the Airtel

brand.

Bharti Airtel, India's has been at the forefront of the telecom revolution and has

transformed the telecom sector with its world-class services built on leading edge

technologies. Bharti has been a pioneering force in the telecom sector and today

enjoys a strong nationwide presence. Company shares are listed on The Stock

Exchange, Mumbai (BSE) and The National Stock Exchange of India Limited.



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COMPANY PROFILE

Airtel are one of Asias leading providers of telecommunication services

with presence in all the 22 licensed jurisdictions (also known as Telecom

Circles) in India, and in Srilanka. We served an aggregate of 133,708,496

customers as of April 30, 2010, in India; of who 130,616,487 subscribe to

our GSM services and 3,092,009 use our Telemedia Services either for voice

and/or broadband access delivered through DSL. We are the largest wireless

service provider in the country, based on the number of customers as of April

30, 2010. We offer an integrated suite of telecom solutions to our enterprise

customers, in addition to providing long distance connectivity both nationally

and internationally. We also offer DTH and IPTV Services. All these

services are rendered under a unified brand Airtel.

The company also deploys, owns and manages passive infrastructure

pertaining to telecom operations under its subsidiary Bharti Infratel Limited.

Bharti Infratel owns 42% of Indus Towers Limited. Bharti Infratel and Indus

Towers are the two top providers of passive infrastructure services in india

MANAGEMENT PROFILE


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Sunil Bharti Mittal ------------------ ---Chairman and Managing Director

. Manoj Kohli-----------------------------Joint Managing Director

. Akhil Gupta- -----------------------------Non Executive Director

. Chua Sock Koong-----------------------Non Executive Director

. Paul OSullivan- -------------------------Non Executive Director

. Quah Kung Yang------------------------Non Executive Director

. Rajan Bharti Mittal----------------------Non Executive Director

. Rakesh Bharti Mittal- -------------------Non Executive Director

. Craig Ehrlish- ----------------------------Independent Non Executive Director

. Ajay Lal-- --------------------------------Independent Non Executive Director

. Arun Bharat Ram-----------------------Independent Non Executive Director

. Basher Abdulla Currimjee-------------Independent Non Executive Director

. Mauro Sentinelli------------------------Independent Non Executive Director

. N.Kumar---------------------------------Independent Non Executive Director

. Nikesh Arora----------------------------Independent Non Executive Director

. Pulak Chandan Prasad- ----------------Independent Non Executive Director

http://www.airtel.in/wps/wcm/connect/About%20Bharti%20Airtel/bharti+airtel/investor+relations/company+profile/management+profiles/pg_management_profile_sunil+bharti+mittalhttp://www.airtel.in/wps/wcm/connect/About%20Bharti%20Airtel/bharti+airtel/investor+relations/company+profile/management+profiles/pg_management_profile_manoj+kohlihttp://www.airtel.in/wps/wcm/connect/About%20Bharti%20Airtel/bharti+airtel/investor+relations/company+profile/management+profiles/pg_management_profile_sanjay+kapoorhttp://www.airtel.in/wps/wcm/connect/About%20Bharti%20Airtel/bharti+airtel/investor+relations/company+profile/management+profiles/pg_management_profile_david+nishballhttp://www.airtel.in/wps/wcm/connect/About%20Bharti%20Airtel/bharti+airtel/investor+relations/company+profile/management+profiles/pg_management_profile_atul+bindalhttp://www.airtel.in/wps/wcm/connect/About%20Bharti%20Airtel/bharti+airtel/investor+relations/company+profile/management+profiles/pg_management_profile_k.+srinivashttp://www.airtel.in/wps/wcm/connect/About%20Bharti%20Airtel/bharti+airtel/investor+relations/company+profile/management+profiles/pg_management_profile_jyoti+pawarhttp://www.airtel.in/wps/wcm/connect/About%20Bharti%20Airtel/bharti+airtel/investor+relations/company+profile/management+profiles/pg_management_profile_shamini+ramalingamhttp://www.airtel.in/wps/wcm/connect/About%20Bharti%20Airtel/bharti+airtel/investor+relations/company+profile/management+profiles/pg_management_profile_joachim+hornhttp://www.airtel.in/wps/wcm/connect/About%20Bharti%20Airtel/bharti+airtel/investor+relations/company+profile/management+profiles/pg_management_profile_s.+asokanhttp://www.airtel.in/wps/wcm/connect/About%20Bharti%20Airtel/bharti+airtel/investor+relations/company+profile/management+profiles/pg_management_profile_krishnamurthy+shankarhttp://www.airtel.in/wps/wcm/connect/About%20Bharti%20Airtel/bharti+airtel/investor+relations/company+profile/management+profiles/pg_management_profile_srikanth+balachanderhttp://www.airtel.in/wps/wcm/connect/About%20Bharti%20Airtel/bharti+airtel/investor+relations/company+profile/management+profiles/pg_management_profile_amrita+gangotra


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Businesses

Bharti Tele-Ventures current businesses include

Mobile services

Fixed-line { Home Phones }

National and international long distance services

VSAT, Data &Internet services and network solutions

Blackberry

E-mail on the go

Calling Card

Wireless Internet

Satellite services

Carrier services

Bharti Values

Innoventuring.

Customer First

Performance

Culture

Valuing Partnership

Valuing People

Responsible Corporate Citizenship

Ethical practice



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Bharti Airtel - Organization Structure



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Achievements

Recent Achievement 2008

Voted Indias most innovative company in a survey conducted by The Wall

Street Journal in 2008.

Winner of the Gallup Great Workplace Award- Gallup Consulting, 2008.

2nd Most Trusted Service Brand - Annual Economic Times-Brand Equity,

Most Trusted Brands survey 2008.

Best Content Service Award for its Farmer Information Dissemination

Platform for Bharti Airtels joint venture with IFFCO, IKSL (IFFCO Kisan

Samachar) - World Communications Awards 2008.

Best Project Management Award for its Gujarat e-GRAM project - World

Communications Awards 2008.

Best Telecom Company at the NDTV Profit Business Leadership Awards.

Best Carrier India for innovative products & services and efficient cost

models and the Ovum Telco-Transformation award recognizing philosophy

and execution of a successful outsourcing strategy at the Telecom Asia Awards

2008.



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Sunil Bharti Mittal was awarded the GSM Association Chairmans Award

2008. The highest honour in global telecom sector recognized his tremendous

contribution to the development of Indias telecom sector.

Sunil Bharti Mittal adjudged the Business Leader Transforming India, 2008

at theNDTV Profit Business Leadership Awards 2009

ACHIEVEMENT IN 2010

. AIRTEL has taken over Dubai based ZAINTelecom business from Africa while

paying 10.7 billion dollar for it. AIRTEL has taken ZAIN 15 African nations

right.

. While doing this AIRTEL became the 5th ever telecom company in all over the

world.

. By this take over AIRTEL will have reach up to 18nations all over the world.

. By this takeover AIRTEL business may reach up to 13 billion dollar.

KEY FACTS



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. 14 FEB 2010:- By leaving SUDAAN & MORRACO ZAIN Telecom

announces selling of AFRICAN business.

. 15 FEB 2010:- BHARTI AIRTEL & ZAIN made talk for business takeover

contract.

. 25 MAR 2010:- Both companies talk get over & BHARTI completes inspection

ofZAIN AFRICAN business.

. 30 MAR 2010:- Contract made between BHARTI AIRTEL & ZAIN

VISION OF BHARTI

"To make mobile communications a way of life and be the customers' first

choice."

By 2010 AIRTEL

Will be the most admired brand in India.

Loved by more customers.

Targeted by top talent.

Benchmarked by more businesses.



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MISSION

We will meet the mobile communication needs of our customers through:

1. Error- free service delivery2. Innovative products and services

3. Cost efficiency

4. Unified Messaging Solutions



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Airtel services

Wireless services

. 2G/3G

. Rural Market

Telemedia Services

. Fixed Line

. Broadband

. DTH(Media)

Enterprise Services

. Carriers

. CorporatePassive Infrastructure Services


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Brief description about 2G and 3G

Definition

2G

The name usually given to original GSM, CDMA, and TDMA

networks. It uses the spectrum more efficiently than analog (1G)

systems, and offers digital encryption of conversations. 2G

networks introduced data services for mobiles starting with SMS.

CDMA (Code-Division Multiple Access)

CDMA is a digital technology for transmitting data. It is a general

technology utilized through various standards.

CDMA has no limit on capacity but the base station will only

connect users upon determining that the call quality would fall

bellow a predetermined limit.

The term is often used to refer to one specific family of

technologies - IS-95 (often referred to cdmaOne) and CDMA2000.

Networks using this technology operate in the 800 and 1900 MHz

frequency bands and are primarily used in the Americas and Asia.

SMS (Short Messaging Service)

SMS or the Short Messaging Service allows users to send and

receive personal text messages directly between mobile phones

or sometimes to email adresses. Each message can be up to 160

characters long (when using the default character set) and can be

sent to and from users of different operator networks. All mobile

phones support SMS.

Recently mobile manufacturers have started offering special

reading layouts for SMS inspired by Instant Messengers such as


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REVENUE GRAPH

a) There was a loss of Rs.2051million in the year 2003 and revenue was Rs. 30,554

million in the same year.

b) Thereafter there is a gradual increase in both the revenue and profit year after

year.

http://searchtelecom.techtarget.com/sDefinition/0,,sid103_gci213842,00.htmlhttp://searchnetworking.techtarget.com/sDefinition/0,,sid7_gci214175,00.htmlhttp://searchmobilecomputing.techtarget.com/sDefinition/0,,sid40_gci213988,00.htmlhttp://searchtelecom.techtarget.com/sDefinition/0,,sid103_gci213842,00.htmlhttp://searchnetworking.techtarget.com/sDefinition/0,,sid7_gci214175,00.htmlhttp://searchmobilecomputing.techtarget.com/sDefinition/0,,sid40_gci213988,00.htmlhttp://searchmobilecomputing.techtarget.com/sDefinition/0,,sid40_gci213772,00.htmlhttp://searchmobilecomputing.techtarget.com/sDefinition/0,,sid40_gci213959,00.htmlhttp://searchnetworking.techtarget.com/sDefinition/0,,sid7_gci212562,00.htmlhttp://searchtelecom.techtarget.com/sDefinition/0,,sid103_gci213842,00.htmlhttp://searchmobilecomputing.techtarget.com/sDefinition/0,,sid40_gci213988,00.htmlhttp://searchnetworking.techtarget.com/sDefinition/0,,sid7_gci214175,00.htmlhttp://whatis.techtarget.com/definition/0,,sid9_gci1252096,00.html


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DAYS TO

EXPLORE AREA

S.NO. DATE PLACE

MEANS OF

TRANSPORT TSM/RSO

1 19/5/10RASOOLABAD ALONG WITH SIR

UTTAMTRIPATHI

2 20/5/10PUKHRAIYA

NBY ROADWAYSBUS

RAHULSINGH

3 21/5/10 AKBARPUR ALONG WITH SIR JEETENDRA SHUKLA

4 24/5/10 KALPIBY ROADWAYSBUS

KAPILMISHRA

5 25/5/10 JALAUN BY ROADWAYSBUS SANDEEPMISHRA

6 25/5/10 KOACHBY ROADWAYSBUS

HIMANSHUBHATIA

7 26/5/10 ORAIBY ROADWAYSBUS

PANKAJSHARMA

8 8/6/2010 AKBARPUR BY TATA MAGICJEETENDRA SHUKLA

9 9/6/2010 RURA BY TATA MAGICJEETENDRA SHUKLA

10 10/6/201 RANIA ALONG WITH SIR AMIT

http://searchmobilecomputing.techtarget.com/sDefinition/0,,sid40_gci213691,00.htmlhttp://searchmobilecomputing.techtarget.com/sDefinition/0,,sid40_gci505610,00.htmlhttp://searchtelecom.techtarget.com/resources/Wireless-Services-and-Networkshttp://searchmobilecomputing.techtarget.com/resources/WiMAX-3G-and-Wireless-Broadbandhttp://searchmobilecomputing.techtarget.com/resources/Mobile-Basicshttp://searchmobilecomputing.techtarget.com/sDefinition/0,,sid40_gci213689,00.htmlhttp://searchmobilecomputing.techtarget.com/sDefinition/0,,sid40_gci213691,00.htmlhttp://searchmobilecomputing.techtarget.com/sDefinition/0,,sid40_gci505610,00.htmlhttp://searchmobilecomputing.techtarget.com/sDefinition/0,,sid40_gci1218632,00.html


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0 BAJPAI

1111/6/2010

MUSANAGAR ALONG WITH SIR

AMITBAJPAI

12 14/6/10 SIKANDRA BY TATA MAGICRAHULSINGH

13 17/6/10 BILHAUR ALONG WITH SIR SANTOSHRATHORE

14 18/6/10 MANDHANA BY AUTOSANTOSHRATHORE

15 21/6/10VISHAYAKPUR BY TATA MAGIC

AMITBAJPAI

16 22/6/10 AKBARPUR BY TATA MAGICJEETENDRA SHUKLA

Objective of Study

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Airtel has provided me the work regarding RETAILERS VISIBILITYin rural area

to reach out rural retailers. The Objective of Study was to do the audit work of 225

retailers while inspecting of poster (pos), A4 sheet, shelf-strip& summer scheme

communication at every retail outlet. The flow of the Questionnaire was as under:-

Writing of the shop name.

Writing of the lapu number.

Inspecting of the poster (pos) at the shop entrance as well as at eye

contact of the customer.

Inspecting of the A4 sheet at retail outlet.

Inspecting of the shelf-strip at retail outlet.

Inspecting of recharge coupons (RCV) at retail outlet.

Inspecting of minimum 2 Sims at retail outlet.

Inspecting of summer scheme while it is been communicated and noted

in the retailers register or not.

Asking of the retailer does he have any problem with the airtel or he is

been satisfied with the airtel or not.

Theoretical Framework



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At the initial stage I cover rural Area for a better understanding of FOS

working, the layout of a Rural Retail Shop and the attitude of an rural

Retailer + Distributor i.e. business of Airtel. I also observed the key deliverables

of Distributors, FOS& Retailers for first three days for better understanding themarket before providing me the project to get work on.

The Teledensity in todays scenario is being driven by the Retailer who is the

first interface with the Customer. Hence his Role is very crucial and every operator

eyes to win the Retail Shelf for greater Market Share by:-

Timely Service thru proper beat & trained FOS

Availability of Stocks at his door steps

Enabling proper supply of POS Display material

Regular Product awareness.

Retailer Schemes & other relevant benefits from time to time.

Availability of sim at every retail outlet & solving of problem of retailers.

The Area which we covered in rural for first three days as market study with

TSM/RSO are Akbarpur, Rura and Pateypur which all come under Kanpur

dehat.

Key Deliverables of a Retailer, FOS, Distributor & TSM/RSO

Retailer:_

1. Timely service to Customers at Competitive Rates

2. Duly filled APEF Compliance for every Sim Sold.

FOS:-



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1. Build strong bonding with retailers

2. Proper Beat Working for supply of goods.

Distributer:-

1. Optimum Investment to match Market Demand

2. Adequate Man Power to service the Market

Tsm/Rso:-

1. Timely visiting his distributer point according to his pgp or beat plan.

2. Visiting number of retail outlets during the day.3. Solving of problem which came across with him by distributer or retailer or

FOS.

Technical Terms



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(A)URBAN AREA (DD)

1. DD (Direct Distributer) :- (a.) Distributer who has own full market tocover.

(b.) Deals directly with the customer.

2. FOS (Fleet on street):- Distributes product to the retailer.

3. RUNNER: - Collects pef from the retailers.

4. MIS (Management information system):- Work as a co-coordinator.DD Pef commission Rs.8 per pef form.

Retailers margin 4%per pef form.

(B)RURAL AREA (HUB)

1. SPOKE: - Work as BTS tower.2. FOS(Fleet on street)3. RUNNER4. MIS(Management information system)

MARGIN: - (a) Retailer- 2.75%

(b) Spoke- 1.20%

(c) Hub- 0.68%

(C) ASC (Airtel Service Center)

(D) UAO (Unique Activation Outlet)

(E) URO (Unique Recharge Outlet)

(F) LAPU: - Easy recharge, value filling or e-top number.

(G) SOM: - Share of market.

(H) SOGA: - Share of gross add (sim card+ gross add)

(I) PRC (Paper Recharge Coupon)

(J) JDU: -No customercall and zero budgeting call.

(K) NON-IVR (Internal voice recorder):- 123 dial call number.37 GautamBuddh Technical University
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(L) IVR (Internal voice recorder):-No 123 dial call number.

(M) SONA (Share of Market Net Add)

(N) BTS (Base Terminal Station)

(O) PUK (Personal Unblocking Key)

(P) GSM (Global Service for Mobile Communication)

(Q) CDMA (Code Decisional Multiple Access)

(R) REC (Revenue Earning Customers)

(S) RCV (Recharge Voucher)

Area Of Working

1. AKBARPUR2. BILHAUR



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3. JALAUN4. KOACH5. KALPI6. MANDHANA7. MUSANAGAR

8. ORAI9. PATEYPUR10.PUKHRAIYAN11. RASOOLABAD12. RANIA13. RURA14. SIKANDRA15. VISHAYAKPUR

These are the territories which come under KANPUR DEHAT.

MAP of KANPUR-DEHAT



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OUTCOME



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AIRTEL should get focused on visibility of posters in outlets as there visibility is

far lesser than compared to their competitors.

FOS should daily visit retail outlets while checking the posters & TSM/RSO

should pay attention to the visibility part while maintaining sufficient stock at their

distributers point .



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AIRTEL should get focused on the visibility of a4 sheet at the outlets as there

visibility portion is much lesser as compared to other visibility material.

TSM/RSO should also take much attention on this visibility as compare to other

due to less visibility percentage.

FOS also makes daily attention on the visibility of A4 sheets.



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Visibility of shelf strip should be get enhanced in the retail outlets, its daily

inspection should be done daily by the FOS & in its absence make paste in the

outlets.

TSM/RSO should get focused on the visibility of the shelf strip and make the

sufficient amount of stock at their distributers point.



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Communication of scheme should get communicate in VISHAYAKPUR,

BILHAUR & MANDHANA region as their scheme communication is much lesser

than other regions in the KANPUR DEHAT.



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AIETEL should pay attention on the RCV as most of the retailers are focusing on

the e-top only. TSM/RSO should enhance retailers for some amount of RCV at

their outlets as it helps them during the server failure.



46/57

TSM/RSO should pay attention on FOS working for the scheme communication &

himself also inspects FOS working while making a surprise visit to his beat area.

http://www.guardian.co.uk/world/india


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Research Methodology

This section of the project emphasizes on the procedure used toaccomplish the project. To accomplish the project some data have

been collected. The data collected is basically of two types

Primary

Data

Secondary

Data

Primary data :

Primary data generally means those raw data or data structure

that are collected first time and have not had any previous

meaningful interpretation for my summer internship projectreport. I have collected such primary data those questionnaire

and personal interviews with serviceman (like doctors, engineers,

teachers, private and government officials). Businessman , retired

person and housewives to know their preferred mobile network

services. An to know what they want from mobile network service

providers



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THE RESEARCH DESIGN

The research design used in the project is Exploratory Design.

The investigation is carried upon the Retailers visibility of AIRTEL. The reason

for choosing this design is to get responses from the retailers so that the company

could help out the final consumers by solving their problems.

THE DATA SOURCE

The source of the data has been owners of retail outlets in rural area, TSM/ RSO

and distributors.

Excel sheet with auditing work was more preferred in the collection of data

DATA COLLECTON METHOD

The data collection method used is primary data source. It was done by auditing

in retail outlets from the RETAILERS by me.

THE ANALYTICAL TOOLS USED

The analytical tool used is the Micro Soft Excel.

The analysis is done by using charts, tables and graphs

THE SAMPLE SIZE AND DESIGN

The sample size consists of 225 Retailers in rural area which are the most logical

and unbiased response. The sample design was purposely chosen as

JUDGEMENTAL SAMPLE DESIGN.



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FEEDBACK

1. Runner should find out new market for making new retailers.

2. Tsm/Rso should encourage FOS for making new retailers by providing

incentives (conveyance expenses).

3. Fos should not waste more time on old retailers which he can use for making

new retailers.

4. Fos should have full knowledge of new schemes so that he can tell to the

retailers.

5. Regular meeting should be arranged between TSM/RSO, distributor, FOS and

retailers.

6. TSM/RSO should put more pressure on FOS for making new retailers.



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CONCLUSION:-

It was a great experience to accomplish this project which gave us a lot of

information about the AIRTELs brand image. The whole training comprises of

following activities:-

1. Working structure of AIRTEL.

2. Getting knowledge about the AIRTEL (prepaid) products.

3. Knowledge about the rural market condition.

4. Then I come to the main point of our project i.e. of rural market, I get

relevant knowledge of rural market.

5. I had given the definite area to visit the rural market i.e. Akbarpur, Rura,

Rania, Musa Nagar, Vishayakpur, Bilhaur, Mandhana, Sikandra,

Pukhraiyan, Kalpi, Jalaun, Koach, Orai, Rasoolabad and Pateypur.

6. I went in the field with the excel sheet in a particular territory for doing the

audit work according to my beat plan prepared by my mentor.

7. I learn the corporate culture that helps a lot in our personalities.

8. I receive many wonderful and knowledgeable suggestions and thoughts byour mentor.

9. I came to know about how problems get solved i.e. firstly by retailer then by

FOS then by distributer and lastly by TSM/RSO.

10.I also came to know about organization structure model i.e. how orders

been passed from top authority to bottom.

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RECOMMENDATIONS

With almost 100 million customer base, Airtel looks ahead towards untouched

layers of growing Indian telecom market. After analyzing the outcome of our

project, we recommended following points to the company for increasing its Rural

Market Share:

1. Sim Swapping facility should be improved because most of the time ASC

face a problem in Swapping (Duplicate Sim Stock should be readily

available with the Rural Sub Distributors).

2. Company should bring awareness amongst Rural Customers about the

operations of Airtel Service Centre in their Community and the benefits

which they can get from ASCs, through Effective Communication Medium.

3. Company should check that all ASCs charge the same amount for Sim

Swapping from the customers.

4. Meeting should be held between ZSM, TSM, RSO and DISTRIBUTER at

regular intervals, so as to encourage ASC for sale of New Activations andschemes.

5. Airtel should come up with more Rural Plans with low call rates.

6. Airtel should make its Customer Care Service more & more supportive for

ASC as well as retailers.

7. Airtel needs to prune up its advertising campaign to increase the visibility of

their brand in rural area through mobile van, hoardings, banners etc.

8. Airtel should bring plastic coated poster as it looks attractive among other

companies poster.

9. Airtel should bring scented poster in market as it creates attractiveness

among customers while entering the retail outlet.



52/57

10.We should daily visit the retail outlet with posters, A4sheets &shelf-

strip and in absence of any visibility part make it paste at the outlet.

11.PEF form should get filled by some village girls while giving some

commission per PEF form as they filled carefully as compare to the fos andrunner of the distributer and they can be focused more on the visibility of

retail outlet as they get free from filling the PEF form.

12.Airtel should make more posters available in the rural market as compare to

the new competitors. Airtel poster availability is only as compare to the

new competitors and less as compared to old competitors.

13.Airtel should make more focus on selling of recharge coupons (RCV)

especially (50&100 RCV) for incase when server get down.

14.Runner work should get extended rather than collection of PEF.

15.FOS should make attention for making new retailers though TSM should

encourage them for this.

16.FOS should make focus on checking BHR of the retailers lapu number.



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MARKETWORKING SHEET

S.NO.SHOPNAME LAPU NO.

POS A4 STRIP

RCV SIM

SCHEMECOMM.

SUMMERSCHEME

1Amit

mobile9935847615 0 1 0 1 1 1 1

2 Pal mobile9935386936 1 1 1 1 1 0 0

3Swagat

mobile9935847616 1 1 1 1 1 1 1

4Om

telecom9936114568 1 1 1 1 1 1 1

5

Harsh

medical

993584762

0 0 1 1 1 1 1 1

6Anil bookdepot

9935851991 1 1 1 1 1 1 1

7Vaishali

telecom9935384921 0 0 1 1 1 1 0

8Diwedi

telecom9936114575 1 0 1 0 1 1 1

9Ansh

telecom8009613911 1 0 0 1 1 1 0

10

Anandeshwartelecom

9935386237 0 1 1 1 1 1 1

11Nandu

mobile9935388143 1 1 0 1 1 1 0

12Global

connection9935014582 1 1 1 1 1 1 1

13Akash

telecom8009613941 1 1 0 1 0 1 1

14Mahima

telecom9621408488 1 0 0 1 1 1 1

15Maa Kalka

telecom8009613712 1 0 0 1 1 1 1

DATE-

8/6/10PLACE-

Akbarpur



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MARKET

WORKING

SHEET

S.NO.SHOPNAME LAPU NO.

POS A4 STRIP RCV SIM

SCHEMECOMM.

SUMERSCHE

1Dikshamobile

9936271688 1 0 0 1 1 1 1

2Rishitelecom

9793656833 1 1 0 1 1 1 1

3Riyatelecom

9935171198 1 1 0 1 1 1 1

4 New rajmobile 9793745960 0 1 1 1 1 1 1

5

Sonimobileshop

9935322933 1 0 0 0 1 1 1

6Hemantmobile

9935853617 1 1 1 1 1 1 1

7Aasthatelecom

9956692074 1 0 1 1 1 1 1

8Globustelecom

9936271466 1 0 0 0 1 1 1

9

Shri balaji

telecom

993585366

4 1 0 1 1 0 1 1

10Tajtelecom

9935936730 0 1 0 1 1 1 1

11Katiyarbag

9936271837 1 1 0 1 1 1 1

12Gupta

kirana9936271833 1 1 1 1 1 0 0

13 Jai balaji9936271586 1 0 1 1 1 1 1

14Swatimobile

9956692056 1 1 1 1 1 0 0

15

Shameem

telecom

995669207

3 0 0 0 1 1 1 1

DATE-

14/6/10PLACE-

Sikandra



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Bibliography

The following information that is given in this project has been sorted from the

following sources:

Websites on the Internet

http:// www.airtel.in

http:// www.airtelenterprise.com

http:// www.economictimes.com

http:// www.wikipedea.com

Books and Newspapers referred

Economic Times

Times of India

Business Today

C R Kothari Research Methodology

Marketing Management Philip Kotler & Kevin Lane Keller

http://www.airtel.in/http://www.airtelenterprise.com/http://www.economictimes.com/http://www.wikipedea.com/http://www.airtel.in/http://www.airtelenterprise.com/http://www.economictimes.com/http://www.wikipedea.com/


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Survey Questionnaire

On

3G awareness in Kanpur city

1-NAME:-..

2-AGE:-.

3-ADDRESS:-.........

4-OCCUPATION:-

5-MOBILE:-.

Q-1 You are using the mobile network of which company?

(a) Airtel (b)BSNL (c)Vodafone (d)

others(..)

Q-2 Why are you using only that service provider?

(a) Connectivity (b) tariff plan (c) subsidiary plan (d) other

Q-3 What is your opinion about Airtel Company?

(a) Very good (b)good (c)moderate (d) not

good

Q-4 Are you aware of new 3G services of mobile companies?

(a)Yes (b) No

Q- 5 Do you know about Airtel 3G?

(a)Yes (b) No

Q-6 Are you satisfy with your 3G service?

(a)Yes (b) No



57/57

Q-7 Have you ever compared your 3G service with other service provider?

(a)Yes (b) No

Q-8 Speed of your service provider?

(a)high (b) moderate (c) low

Q-9 Do you face any kind of problem while using 3G services?

(a)Yes (b) no

Q-10 Where do you face that problem ?

(a) Video calling (b) surfing (c) downloading

(d) other..

Main Report 1

Documents

Transcript of Main Report 1