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Transcript of Main NASA Case Study Catalog

National Aeronautics and Space Administration

A Catalog of NASA-Related Case StudiesCompiled by the Office of the Chief Knowledge Officer Goddard Space Flight Center, NASA Updated as of September 2011

Contact Dr. Edward W. Rogers Chief Knowledge Officer Office of the Chief Knowledge Officer Goddard Space Flight Center NASA

Version 1.8 Publication Date: September 2011 Disclaimer: This document links to many Web sites created and maintained by public and/or private organizations other than NASA. NASA provides links to these sites as a service to our readers. The presence of a link is not a NASA endorsement of the site. When users follow a link to an outside Web site, they are leaving NASA and are subject to the privacy and security policies of the owners/sponsors of the outside Web site(s). NASA is not responsible for the information collection practices of non-NASA sites.

Cover Image: The TacSat-2 launches from Wallops Flight Facility. Credit: NASA

ALPHABETICAL INDEXCase Title ABCs of OCI: Know You Dont AGATE: The Turning Point for General Aviation Atlas Centaur-67: Go or No Go for Launch? Building the Team: The Ares I-X Upper Stage Simulator Collaborative Problem-Solving: The STS-119 Flow Control Valve Issue Columbia's Final Mission Columbias Final Mission (Multimedia Case) Communication Aberration Cover Blown - The WIRE Spacecraft Mishap Earth Observing System Data Information System (EOSDIS) Fender Bender - DART's Automated Collision Final Voyage of the Challenger Fire in the Cockpit - The Apollo 1 Tragedy Goddard Space Flight Center: Building A Learning Organization GOES-N: Long and Winding Road to Launch Gravity Probe B Hit the Bricks HMS Thetis and Apollo XIII Hubble Space Telescope: Systems Engineering Case Study IBEX: Managing Logistical Exigencies Length 4 35 3 10 13 33 Subject Focus Contract management; Decision making Project management; Revitalizing industry Launch decision Expertise; Facilities renovation; Large scale fabrication; Staffing; Retraining Problem-solving; Collaboration Shuttle accident; Decision making; Communication; Crisis management; Beliefs; Crisis communication; Crisis prevention; Group behavior; Group dynamics; Managerial skills Hubble; Communication; Risk management On-orbit failure; Test-as-you-fly; Peer reviews R&D environment vs. operational environment; Developers vs. users; Instability of requirements; Acquisition strategy Navigational system error; On-orbit failure Shuttle accident; Decision making; Risk management Design and material issues; Quality control; Emergency preparedness; Budget and schedule pressures; Complacency Organizational learning Managing fixed-price contract; Technical role in launch decision; Managing exigencies Schedule pressures; Launch decisions; Risk management; Risk mitigation Launch facilities; Safety; KSC; Space Shuttle Disaster management Systems engineering Logistics; Communication Page 1 2 3 4 5 6

n/a 4 4

7 8 9

35

10

4 35

11 12

4 20+ 12 8 11 4 21 69 1

13

14 15 16 17 18 19 20

Office of the Chief Knowledge Officer, Goddard Space Flight Center, NASA

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Case Title IMAGE International Project Management: The Cassini-Huygens Mission International Space Station: Systems Engineering Case Study Launching New Horizons: The RP-1 Tank Decision Launching the Vasa

Length n/a 14 105 16

Subject Focus Budget; Schedule; Science; Team; Project management On-orbit failure; Telemetry; International collaboration; ITAR Systems engineering; Partnerships Governance model; Independent technical authority; Transparent decision making Risk management; Communication, Organizational culture; Technologies, Requirements, Schedules, Budgeting; Accidents Launch decision; Safety, Organizational culture; Risk management; decision making; engineering design Faster, better, cheaper (FBC); On-orbit failure Risk management; Communication; Organizational culture; Contract management Spacecraft trajectory; Ground software Engineering problem solving; Faster, better, cheaper (FBC) Risk management; Communication, Project management Knowledge management; Organizational learning

Page 21 22 23 24

6

25

Lessons from the Challenger Launch Decision Lewis Spins out of Control Lifting NOAA-N Prime Lost in Translation - The Mars Climate Orbiter Mishap Lost in Space: A Case Study in Engineering Problem Solving Lunar Crater Observation and Sensing Satellite (LCROSS) Managing Knowledge and Learning at NASA and the Jet Propulsion Laboratory (JPL) Mechanical Systems Engineering Support Contract Re-Compete Mission to Mars M.S.T.I.: Optimizing the Whole System NASA After Challenger: Restoring an Image NEAR (Near Earth Asteroid Rendezvous) NOAA-N Prime Case Study Pegasus XL-HESSI: Last-Minute Decisions in Flight-Based Launch Redesigning the Cosmic Background Explorer (COBE)

13 4 4 4 8 8

26 27 28 29 30 31

30 Organizational culture; Communication; Contract management Failure; Investigation; Contract management; Risk management Systems engineering across a project Disaster management; Media relations; Management communication Redesign; Managing change Safety; Risk management; Accidents Decision making; Communication; Risk Management Launch vehicle; Redesign; Matrix management; Mass; Co-location; Test-as-you-fly

32

4 4 27 18 n/a 38 8 10

33 34 35 36 37 38 39 40

Office of the Chief Knowledge Officer, Goddard Space Flight Center, NASA

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Case Title Searching for Life on Mars: The Development of the Viking Gas Chronomatograph Mass Spectrometer Shuttle Software Anomaly Sitting on the Fence: Launching a Balloon in the Outback Skin in the Game: Questioning Organizational Conflict of Interest Space Shuttle Space-to-Space communications System Spektr of Failure

Length

Subject Focus Instrument development; Project management

Page

8

41

4 10 4

Software anomaly; "Test as you fly"; Anomaly documentation Launch vehicle; Decision making; Safety; Failure; Accidents Contract management; Decision making Behavior; Human resources management; Organizational behavior; Organizational structure; Quantitative analysis Schedule pressures; Testing; Space communications; In-house development Hubble; Communication; Risk management Communication Organizational culture; Communication; Tests; Schedules; Budgeting Shuttle launch; Decision-making Risk management; Risk mitigation: Risk assessment Contract management; Organizational culture; Schedules; Budgeting Contract management; Requirements Interagency communication; Roles; Relationships; ITAR and international partnerships Contract management; Requirements; Engineering; Schedule; Review; Learning Communication; Contract management; Engineering; Instruments; ITAR; Launch vehicles; Politics; Project management; Roles; Technologies; Tests In space recovery; Extending the mission; Ground operations Choosing your biggest worry; Launch decision making

42 43 44

6

45

6 4 4 5 n/a

46 47 48 49 50

ST5 - Miniaturized Space Technology STEREO: Organizational Cultures in Conflict Stormy Weather: Lightning Strike on the Launch Pad Super Lightweight Tank: A Risk Management Case Study in Mass Reduction TDRSS: Fixed-Cost versus Cost-Plus Contracting TDRSS K, L: Working with a Fixed Price Contract The CALIPSO Mission: Project Management in the "PI Mode": Who's in Charge? The CEV Seat: Seeking a SemiCustom Fit in an Off-the-Rack World The Dart Mission: Changing Environment, Shifting Priorities, Hard Decisions The Million Mile Rescue - SOHO Lost in Space The NFIRE Launch: Beating the Sophomore Slump at the Wallops Range

44

51

7 6

52 53

9

54

7

55

6

56

4

57

7

58

Office of the Chief Knowledge Officer, Goddard Space Flight Center, NASA

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Case Title The Pursuit of Images of Columbia The Tour Not Taken - NASA's Comet Nucleus Tour (CONTOUR) Thermosphere Ionosphere Mesosphere Energetics and Dynamics Project (TIMED) Case Study Vegetation Canopy Lidar Wait, Wait, Dont Launch Wide-Field Infrared Explorer (WIRE)

Length 6 4

Subject Focus Communication; Organizational silence; Accidents; Hierarchical barriers; Safety On-orbit failure; Team integration; Faulty design Programmatic challenges; Mission requirements; Center buy-in; Managing expectations; Lines of authority; Rules of engagement; Complex relationships; Personality conflicts Weak project management; Institutional oversight; Contract management; Risk management; Decision making "Faster, better, cheaper" mandate; Geographically dispersed teams; Communications;

Page 59 60

21

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12 4 16

62 63 64

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INDEX BY CASE LENGTHCase Title IMAGE NEAR (Near Earth Asteroid Rendezvous) Stormy Weather: Lightning Strike on the Launch Pad Columbias Final Mission (Multimedia Case) IBEX: Managing Logistical Exigencies Atlas Centaur-67: Go or No Go for Launch? ABCs of OCI: Know You Dont Communication Aberration Cover Blown - The WIRE Spacecraft Mishap Fender Bender - DART's Automated Collision Fire in the Cockpit - The Apollo 1 Tragedy Hit the Bricks Lewis Spins out of Control Lifting NOAA-N Prime Lost in Translation - The Mars Climate Orbiter Mishap Mechanical Systems Engineering Support Contract Re-Compete Mission to Mars Shuttle Software Anomaly Skin in the Game: Questioning Organizational Conflict of Interest Spektr of Failure ST5 - Miniaturized Space Technology The Million Mile Rescue - SOHO Lost in Space The Tour Not Taken - NASA's Comet Nucleus Tour (CONTOUR) Wait, Wait, Dont Launch STEREO: Organizational Cultures in Conflict The Purs