Mail@umd
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![Page 1: Mail@umd](https://reader031.fdocuments.net/reader031/viewer/2022032205/56812c44550346895d90c771/html5/thumbnails/1.jpg)
Mail@umdMail@umd
Tom RoganTom Rogan
![Page 2: Mail@umd](https://reader031.fdocuments.net/reader031/viewer/2022032205/56812c44550346895d90c771/html5/thumbnails/2.jpg)
What’s GoodWhat’s Good
► Sends and receives e-mailSends and receives e-mail► Address bookAddress book► Easy to sort by time received, from, subjectEasy to sort by time received, from, subject► Cool icons (messages I’ve replied to), turtle logoCool icons (messages I’ve replied to), turtle logo
![Page 3: Mail@umd](https://reader031.fdocuments.net/reader031/viewer/2022032205/56812c44550346895d90c771/html5/thumbnails/3.jpg)
What’s BadWhat’s Bad
►No way to stay logged in – must retype No way to stay logged in – must retype password every time or save in browserpassword every time or save in browser
►User wants to see new messages as User wants to see new messages as soon as possiblesoon as possible No auto-refresh to display new messagesNo auto-refresh to display new messages Must click “Check Mail” in upper leftMust click “Check Mail” in upper left
►But…But…
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……refreshing the page logs you refreshing the page logs you out!out!
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What’s BadWhat’s Bad
► Doesn’t speak the user’s language: Times Doesn’t speak the user’s language: Times are displayed in 24-hour time (no am or pm)are displayed in 24-hour time (no am or pm)
► To change something, do I want To change something, do I want “Preferences” or “Options” ?“Preferences” or “Options” ?
► No easy way to find a messageNo easy way to find a message Clicking “Search” on the sidebar produces…Clicking “Search” on the sidebar produces…
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►What does this What does this mean??mean??
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Good Way to Get Rid of Good Way to Get Rid of MessagesMessages
► How do I get rid of messages?How do I get rid of messages? Option 1: With Trash folder enabledOption 1: With Trash folder enabled
1.1. Click checkbox next to messageClick checkbox next to message2.2. Click “Delete”Click “Delete”3.3. Empty TrashEmpty Trash
Obeys user expectationsObeys user expectations
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Bad Way to Get Rid of Bad Way to Get Rid of MessagesMessages
► Option 2: With Trash folder disabledOption 2: With Trash folder disabled1.1. Click checkbox next to messageClick checkbox next to message
2.2. Select “Deleted” from drop-down boxSelect “Deleted” from drop-down box
3.3. Click “Mark”Click “Mark”
4.4. Click “Compact”Click “Compact”
– Defies user expectationsDefies user expectations
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OverallOverall
►Not very usableNot very usable►Doesn’t speak the user’s Doesn’t speak the user’s
languagelanguage►Things aren’t visibleThings aren’t visible► Inconsistent with expectationsInconsistent with expectations►Many other email clients get it Many other email clients get it
right, so why put up with this?right, so why put up with this?