Employee Engagement is not a Dark Art but get it right and it works like Magic !

Maggie Pavlou HR Director

2

• Should you bother to measure employee engagement and if so what is the best way to do it

• Can you really align employee engagement to business performance?

• How to change a business culture to one that actively embraces employee engagement

• Why employee recognition is so important to improving business performance

3

• About Parkdean

• Challenges of our Sector

• Why I Employee Engagement

• What is it & why bother ?

• How we measure Employee Engagement

• What we have done to improve Employee Engagement

• Q & A

4

5

Parkdean

•A little about Parkdean

•Challenges with our sector

6

What is Employee Engagement ?

7

What is employee engagement?

• “This is about how we create the conditions in which employees offer more of their capability and potential.” – David Macleod

Visible, empowering leadership providing a strong strategic

narrative about the organisation, where it’s come from and

where it’s going.

Engaging managers who focus their people and give them scope,

treat their people as individuals and coach and stretch their

people.

There is employee voice throughout the organisations, for

reinforcing and challenging views, between functions and

externally, employees are seen as central to the solution.

There is organisational integrity – the values on the wall are

reflected in day to day behaviours. There is no ‘say –do’ gap.

8

Why Bother ?

9

How we measure Employee Engagement

10

Engagement Themes

11

Overall Engagement Level

12

Comparisons

13

What we have done to improve our Employee Engagement

14

Keep it Simple – Parkdean People

Engage

Recruit

Train

Review

Develop

15

Keep it Simple – Parkdean Pyramid

Profit

People

Process &

Performance

Planning

16

What have we done

Profit

Planning

Performance

Process

People

VIP Programmes

Engage

Recruit

Train

Review

Develop

Parkdean Employee

Business Forum

Actively Engaged People = Happy Customers

18

Correlation between results

19

It’s not what you do – it’s the way that you do it

20

Our Values

21

Examples of the attributes that make a “Parkdean Person”

22

What does Happy mean to us?

• Making Happy Holidays

• Being Accountable

• Taking Pride in our business

• Being Passionate about service

• Helping You to make the difference

23

It’s not what you do – it’s the way that you do it

People will often forget

exactly what you said

but they will never forget

exactly how you made them feel

24

Maggie Pavlou

maggiepavlou@parkdean.com