Maelanne Bonnicel Valérie Jambart Charlotte Measures Deborah Neuberg Guillaume Laboureix Paul...

Maelanne Bonnicel

Valérie Jambart

Charlotte Measures

Deborah Neuberg

Guillaume Laboureix

Paul Conquet

FedEx

• Leader on the international delivery andfreight market

• 23 billion $ turnover, more than 3 millionparcels and documents transported everyday

• First came to France in 1985 = failure

• Second attempt in the 90’s = SUCCESS

COMPANY SERVICES

• International delivery (no national service)

• Delivery within 24 to 48 hours

• Transportation of merchandize worth up to 100000 $

COMPANY’S CLIENTS

• Firms implanted worldwide or having high contact with foreign companies

• Firms with a high turnover

• Small and medium sized businesses

• Very few private people

FedEx’s ASSETS (1)

• Innovation

1973: FedEx is the first company to offer deliveries within 24h, in the USA

1986: FedEx is the first transportation company to offer a reimbursement if the deadline for the delay is not respected

1994: FedEx is the first company to receive the ISO 9001 certification for its worldwide operations


• 1996: FedEx is the first transportation company to offer deliveries before 8 A.M in 5000 places in the USA, coming from 10 European countries

• 1996: FedEx decides to expand its network to Europe with the new service EuroOne.

• 1999: inauguration of the CDG hub

Avant-garde


• Acting for the general interest

Cooperation with the Ministry of Defence Deal struck with the ANPE Partnership signed with Orbis

CORE VALUES

• The values of FedEx France = classic FedEx values :

PSP (People, Service, Profit) Solidarity Reliability Quality Flexibility, Adaptation Reactivity->Tennis and F1 sponsorship

WHY FRANCE ?

• FRANCE = base for European transport:• Chosen for mainly operational reasons

• HUB:• Opened officially in 1999• ASSETS of ROISSY- CDG

ASSETS of ROISSY CDG

• Mild weather• In the economic heart of Europe• Huge growth potential • Great infrastructures• Serviceable customs• Night flights are legal• Cooperation of government and ADP

CONSTRAINTS

• 35-hour working week :

Not expected Lack of flexibility

• A rigid labour market• Language

Managing cultural differences

• “Ils sont tous des managers FedEx”

BUT FedEx acknowledges cultural differences

• French employees are reluctant to give their opinion on their bosses.

• Lack of mobility =>Lack of openness.

• The French are very critical and

complain a lot…

But they are efficient and

CREATIVE

ADAPTATIONS (1)

• At FedEx everything is STANDARDISED …

• Standardized commercial activities and objectives for all European countries

• Standardised productivity requirements.

• Similar compensation and advancement rules.

• But slight adaptations are made to fit in with

• France and the French.

ADAPTATIONS (2)

• Attempts to adapt recruitment to neighbouring situation of unemployment.

• Train French employees to manage their 35 working hours in an optimal way.

• GFT (Guaranteed Fair Treatment) is seldom used by French employees.

• Agreement with the French Post

KEY CONSTRAINT COSTS

• Though considerable, the problems linked to the 35-hour working week are difficult to measure.

• The same goes for HR costs:

Recruitment costs Training costs

KEY BENEFIT NUMBERS (1)

• Roissy-CDG : • Huge capacities…

3 200 ha big More than 943 000 tonnes of freight

…that can still be extended.

• ADP’s contribution: $100 million invested.

KEY BENEFIT NUMBERS (2)

• Labour costs are 15% to 40% lower than in North European countries.

• 2nd highest productivity of labour in the EU.

ESSENTIAL ADVICE

• Question: HOW to succeed in France?• Answer:

by studying the characteristics of working in France and anticipating the constraints

by working with a French team, if possible with employees that are familiar with another culture

THANKS TO

• Alain Chaillé, Regional Vice president operations, Europe-south region.

• Nathalie Amiel, head of the Marketing Department, Europe-south region.

• Philly Teixeira, head of the Global Sales Department, and her team.

• Sylvie Lanes, External Communication.• Stéphanie Biabaut, Internal Communication.

BIBLIOGRAPHY

www.fedex.frwww.fedex.com

www.investinfrance.orgwww.adp.fr

www.achievement.comwww.forbes.com

APPENDIX

• Interview of Nathalie Amiel,

• Interview of Philly Teixeira and team.

• Interview of Stéphanie Biabaut and Sylvie Lanes

Maelanne Bonnicel Valérie Jambart Charlotte Measures Deborah Neuberg Guillaume Laboureix Paul...

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