Cursos Especializados

03

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Email as a communication tool: assumptions

Advantages and disadvantages of using email

versus telephoning

The email planning process

Email as a communication tool: assumptions

Developing awareness of style

Dealing with angry / aggressive emails

Handling delicate or diplomatic situations

Final checks before sending

General - Dos and Don'ts

Small talk

What to talk about and how to keep it going

Welcoming visitors and making introductions

Finishing small talk – Starting business

Networking

Invitations – accepting and declining

Face to face (non verbal) communication

Preparing the ground through making a note of

key points to get across.

How to address the other side.

Recognizing how to move on from 'small talk' to

the main purpose of the call

Appropriate use of intonation according to

whom you are dealing with.

Identifying the purpose of the call

Listing key points to get across in a succinct

manner.

Effective pausing and usage of 'fillers'.

Focus on turn-taking.

Quoting numbers and letters and asking for

clarification.

Tips for good video/ teleconferencing

Beginning a conference call

Differences between face to face and

conference calls.

Dealing with technical problems

Keeping everyone on the topic

Clarifying

Checking understanding

Politeness & Formal language

Strategies to break into fast paced discussions

An overall look at oral fluency

Specific areas to develop in the area of fluent

speaking

Improving speaking confidence

Learning to express yourself when you lack the

vocabulary

Using language chunks

Speaking clearly and concisely

Social English - Offers & Requests

Telephoning - Opening and receiving a call

Emails, Letters of request, Letters of complaint

Diplomatic expressions

Dealing with clients

Dealing with complaints

Making apologies

Reporting Information

Greetings - Welcoming visitors

Telephoning - Common expressions

Receiving a call -Passing on information

Question making practice - Asking for

information

Making suggestions - Making, Rejecting,

Agreeing to suggestions

Complaining - Apologizing and explaining

Softening language - Diplomatic language

Este curso proporciona las habilidades, técnicas y

lenguaje necesarios para desenvolverse con

confianza y eficacia en el mundo de las finanzas

internacional.

Los profesionales de Recursos Humanos

aprenderán expresiones y vocabulario que les

permitan expresarse exitosamente en su área de

trabajo, tales como las entrevistas de trabajo,

valoración de informes o la participación en

reuniones.

Este curso da respuestas a las necesidades de los

abogados que desarrollan su trabajo en un entorno

internacional. Además de estudiar casos legales y

terminología jurídica, se trabajan competencias de

negocio como las reuniones, negociaciones, o el

networking.

Dirigido al personal de soporte de los abogados,

introduce vocabulario legal y conceptos de negocio,

correspondencia especifica del sector jurídico, así

como habilidades referidas a la excelencia con los

clientes.

Desarrolla el vocabulario y la terminología de los

profesionales del Marketing. Los capítulos tratan

sobre presentaciones y reuniones, relaciones

públicas, estrategias de ventas o herramientas de

marketing.

Nuestra amplia experiencia en el sector energético y

de las nuevas energías nos permite desarrollar este

curso, que aborda el vocabulario y la terminología

específica así como distintas situaciones de negocio,

tales las reuniones, presentaciones, el control de

calidad, o la preparación de informes técnicos.