Curriculum Vitae M.G. Madhu Bala No.28/59 VM.Street Mir Sahib Pet Market Mobile No.9003220600 Royapettah chennai.600 014Email- madhubala12@hotmail.co m

OBJECTIVE:

To obtain a long-term career with an organization has a strong background that Provides good opportunity for enhancement of professional and personal status.WORK EXPERIENCES:

Company name : Orient Technologies Pvt Ltd.Designation : Service Help Desk coordinatorPeriod : April 2014 – Till DateROLES AND RESPONSIBLITIES:

Allocation of calls to the Service Engineer and Follow up of calls till closed. Responsibilities for AMC calls Responsibilities for Out of warranty calls Placing Orders and Co-ordinate with vendors Assist as needed in the creation of reports for billing purposes Using Navision Tool

Responsibilities for Lenovo & HP warranty calls Create & Close service tickets using CRM SAP ticketing system & GSO Service Trac.

Ensure complete customer satisfaction before closure of tickets. Proactively monitor, and expedite the resolution of assigned and pending tickets Provides information & advises to customers for products and services Working knowledge and experience in a Service Desk or Help Desk environment Coordinate with our internal team, HD Tickets will closing within our SLA Resolving day to day trouble shoot. Logging user’s calls through helpdesk and Handling complaint calls. Vendor management. Preparing HOT and COLD permit for vendor workWORK EXPERIENCES:Company name: PCS TECHNOLOGY Pvt LtdDesignation : Service Help Desk coordinatorPeriod : Aug 2013 – March 2014ROLES AND RESPONSIBLITIES:

Ensure man power management planning and control Maintaining the FMS (Facility management service) daily and monthly reports register and Resolving issues

Coordinate with our internal team, HD Tickets will closing within our SLA Resolving day to day trouble shoot. Logging user’s calls through helpdesk and Handling complaint calls. Maintenance and quires for Housekeeping team and Technical team. Keys management. Stationeries Management.

Housekeeping consumables tracking. Vendor management.WORK EXPERIENCES:

Company name : Maha Electronics Pvt Ltd (Hp Authorised Service Centre)Designation : Service Help Desk coordinatorPeriod : Nov 2011 to Aug 2013ROLES AND RESPONSIBLITIES:

HP Channel Services Network Operating in online status. Handling Printers & Servers calls Complaints accepting from Customers & Handling customer Phones. Coordinating between the Engineers customers and HP Accepting calls, logging the calls, assigning the calls to the respective support engineer

Follow up with Engineer for closure Conducting meeting with the engineer for better practices and knowledge sharing.

Acting as a Call desk Lead. Open Call Management, Call scheduling with Engg Response to customer queries via mail and phone Continues Internet & e-mailing. Online updating regarding call status. Escalate to appropriate levels in HP system as & when required. sent alerts Preparing daily, monthly call reports to Manager Preparing Reports for open & pending calls on daily basis WORK EXPERIENCES:

Company name : KLN College of Information Technology.Designation : Senior Lab AssistantsPeriod : September 2007 to March 2011ROLES AND RESPONSIBLITIES: Maintaining of entire MCA Lab. Installation & Configuration of Windows 2000 & 2003 Managing Local Users, Domain Users. Create Employee login in windows server system Supporting and helping Desktop Engineers for problems faced from Intranet Users. Configuring IP Setting Installation and Software related problems. Resolving desktop related problems Installing, configuring & updating Antivirus and managing their agent. Software InstallationACADEMIC CREDENTIL:

Course Name of the Institution% of Mark

s

Year of passin

gBoard of Study

Diploma in K.L. Nagaswamy 83.42 2007 State Board of

ComputerEngineering

MemorialPolytechnic College,

Madurai.%

Tamil Nadu Technical

Educations.S.S.L.C Rajan Matriculation School,

Madurai. 62% 2004 State Board of Tamil Nadu.

PERSONAL QUALITIES

Flexible to work regarding to the environment Self motivator Capable to learn new techniques quickly Thinking differently Ability to deal people diplomatically Effective communication & Interpersonal skills.

Skills Good working knowledge in Excel and MS word Knowledge in preparing presentation using PowerPoint.

LINGUISTIC FLUENCY English, Tamil,Achievements

Got the best performance award for service call coordinator April 2015 from Orient Technologies Pvt Ltd.

PERSONAL VITAE

Father’s name : M.R. GaneshanDate of Birth : 15.04.1987Nationality : IndianGender : Female Languages known : Tamil, EnglishMarital status : marriedPresent Address : No.28/59 VM.Street Mir Sahib Pet Market Royapettah chennai.600 014.

DECLARATION

I hereby declare that the above-mentioned details are true to the best of my knowledge.I hereby declare that the information and facts stated above are true and correct to the best of my knowledge and belief and I will take entire responsibility if any discrepancy is found.

PLACE: Chennai yours faithfully,

DATE: (M.G. Madhu bala)