WELCOME toLuncheonWorkshop:Icelandair– ImplementationofR753

Icelandair -implementationofR753JúlíanaÞórdísStefánsdóttirManagerAltea DCSCM&BRSIcelandair

SarahSamuelAPACHeadofCommercial,AirportSolutionsAmadeus

Bangkok,ThailandMay2017

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Baggage- thefacts

• 6.5mishandledbags/1,000PAXin2015(SITAreport)• 50.7%cutintotalmishandledbagssince2017(SITAreport)• 22.4BNsavedsince2007(SITAreport)• $100/returnlostbagtopassenger(IATABaggagedocument)• $2.3billionspentinsettlinglostbaggageclaimsin2015(IATABaggage

document)

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IATAR753 - basicoverview• Nobaggagemandateuntilnow• Since2007reducedlostbaggageby50%• Butlostbaggagestillcosts$2.3BN• 2013IATAmembersdecidedtheywouldintroduce

mandatorytrackinginformation• Trackedat4keypoints:Check-in,Loading,Transfers,

Arrivals• NowrecordhandoverfromPAXtoairlines&send

informationelectronically;can’tjustuseabingosheet.• ResolutiontobecomemandatoryinJune2018• Timetodriveourindustryforward,andfollowbest-case

examples

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HowweoperatedpreR753BINGOstickersfortracking

Manuallymanagedtransferbagsore-sortationsysteminstalledatKEF

Slowlyandquiteerroneous

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ChoosingasolutionPrice - riskwiththefactwewerethefirstcustomersbutwithAmadeus’historytherewaslimitedriskwhenitcametowhattheycouldoffer.

R(P)753compliantbefore2018deadline.

Seamlessintegration- Altea airline,theintegrationofthesystemwasmuchsimpler.

Fastimplementation- ultimatelywiththisintegration,implementationwasmucheasier.Interfaceswerereadytobeconnected,back-enddevelopmentminimalandtestingmuchsmoother.

Continuouslyevolvingsystem- moredevelopmentsarebeingmadeineverynewrelease4timesayear.Newfunctionalitiesthatweasanairlineandgroundhandlerneedforourprocessestobeevensmootheronsiteareandhavebeenimplementedforus.

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ImplementingBRSsolutionStillawaitingcontentforthis

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HowwenowoperateThewholeprocesshaschanged,wehavecompletedournewproceduresforlostbags.

Likeyoucanseefromthepicture,therearefewerstepsforourstaffeventhoughtherearemoretouchpointsontrackingthebags.WithBRSitwillcutdownareprocessingtime.InadditiontothisslidewehaveascanningpointafterthebagshavebeenrushedfromourdriversthatdriveouttheRUSHEDbagsinIceland.

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Jun Jul Aug Sep Oct Nov Dec Jan Feb Mar Apr May

AMADEUSBRS2015/16

BEFOREAMADEUSBRS2014/15

Icelandair delayedbagsper1,000passengersafterR753solutionvs beforeR753solution

Sinceimplemented,lostbaggage

per1,000passengersforairlineshasbeenreducedby18%

Delayedbagsp

er1,000pax

BenefitsthankstoR753compliancy

BEFOREAMADEUSBRS2014/15

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Jun Jul Aug Sep Oct Nov Dec Jan Feb Mar Apr May

AMADEUSBRS2015/16

Icelandair delayedbagsper1,000passengersafterR753solutionvs beforeR753solution

Delayedbagsp

er1,000pax

BenefitsthankstoR753compliancy

250,800€120€/BAG*

WITHOUTAMADEUS11,848WITHAMADEUS9,758

AMADEUSSAVED2,090BAGS

*Figuretakenfrombaggagefiguresin2015/16

-41%

TypeBmessagesthatarenotrequiredfordepartingflightsofIcelandair outof

Keflavic Airport

430,000€Messagecostsavingsestimate

forIcelandair (asanairline)over5years

AltéaDCS

&

AirportBRS

BaggageSupervisor

Workstation

DCSA

DCSB

DCSC

DCSD

DCSE

DCSF

AnyworkstationwithInternetaccess

HandHeldTerminal(HHT)

3G/4G

IndustryStandardDevices(COTS)

SecurecommunicationviaanyWi-Fi/3G/4Gconnection

SupervisoraccessviaWebUserInterface

Centrallymanagedapplication– instantaccesstolatestfunctionality 100%reconciliationbetween

AltéaDCSandBRSwithshareddatabase

Supportfor3rd partyDCS

NoLocalServers

IndustryStandardCompliant

AmadeusBRSoverview

BenefitsofAmadeusBRS• TrainingononenewUImakesiteasier• Youonlyneedaweb-browsertousethesystem• Thehardware– goodtechnologyandhoweasyitistouse• Thefactit’sacloudbasedsolution,makingimplementation

acrossmultiplesitesveryeasy&configurablecentrally• Thefactittakesonlydaystoset-up,notweeks• Updatesmadecentrally=noproblems• Altea penetration:

o makingGHwithmanyAltea airlinesanevenmoreattractivepropositionforflightsthatareawayfromtheirhomeairports

o MessagingcostbenefitsforairlinesusingAlteao Examplesofsmoothcutovers

• Showtheslideonthenumberofsiteswenowhave

• Altéa productsareintegratedandmaintainedaspartofthesolution.

• Noupgradehiddencosts.Handlerslog-ineverydaytothelatestversion.

• Nolocalserverinfrastructuretopurchase,maintainandsupport,easydeploymentandservicescalability.

• Notechnicalexpertiserequiredon-site.• Nolongupgradewaitingperiods.• Multi-airportdeploymentfromcentralsourcewithsame

versionacrossallsites.• Communitybasedsolution- requirementsapprovedby

thecommunityareaddedtotheroadmapandmadeavailabletoallmembers

Icelandair nextstepswithBRSsystem

Moveforwardwithlostandfound– R753enablesbettermanagementofbaggageinternallyforPAX

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Thankyou