Lufthansa Cargo - Transportes & Negócios...Lufthansa Cargo│Seminário de Carga Aérea T&N...

Lufthansa Cargo ‒ Networking the world

Porto, 22.10.2015

Mário Ferreira

Air freight grows!

2Lufthansa Cargo│Seminário de Carga Aérea T&N 2015│10/2015

20,119,7

17,3

21,5 21,720,8 20,9

21,622,3

23,1

2424,9

25,826,7

0

5

10

15

20

25

30

2007 2008 2009 2010 2011 2012 2013 2014 2015 2016 2017 2018 2019 2020

Global tonnage in million tonnes (review and forecast)

3.6 % average annual growth

100million euro operative result

1,669million tons of cargo and mail

69,7percent cargo load factor

Key Figures 2014

Lufthansa Cargo Key Figures 2014


Our fleet


5Boeing 777F 16MD-11F400bellies8freighters from AeroLogic+Road Feeder Services

We network the world


• More than 300 destinations

in around 100 countries

• 9,000 marketed flights per

week on an annual average

• About 50 cities are served

by freighters

• 9 of these are in Europe, 15 in

Asia and the Middle East, 15 in

the Americas and 6 in Africa

• Hubs in Frankfurt, Munich,

Vienna

• Modern infrastructure

A solution for every freight consignment


• Full-range service provider

• Standard, express, special

products

• Add-on services

We provide 31 different types of

unit load devices (ULD) − pallets

and containers − for shipments. In

total, our ULD are moved some

three million times per year

Our team


• More than 4,600 employees

around the world

• Including more than 400 pilots

• In-house training

• Regular further training

courses

Industry leader and innovation leader:

Our future program Lufthansa Cargo 2020


By implementing our future

program we are investing

• in infrastructure on the ground

and in the air

• in lean processes and

automation

• in the competence of our

employees

Better service offers

Expanded network,

new products,

new aircraft

Improved availability and

handling

Efficient interfaces,

fast response times,

automated control processes,

qualified consulting services

Top quality and reliability

Stable processes,

data availability,

recovery process

Industry leader and innovation leader:

Our future program Lufthansa Cargo 2020


Cooperations make us more efficient


Apart from our own fleet of

freighters and the bellies

belonging to Lufthansa Passage,

we also use the cargo capacities

of the following airlines:

• Austrian Airlines

• Brussels Airlines Cargo

• Swiss Air Lines

• AeroLogic

Industry Leading Security


We guarantee the highest level

of air cargo safety

• Security is an integral part of

our corporate DNA

• Certified processes

• Efficient technologies

• Risk assessment



Numerous certifications

• “Regulated agent” in Germany

and Austria

• C-TPAT in USA, PIP in Canada

• Air Carrier 3rd Country (ACC3)

for freight entering the EU from

third countries

• IATA Operational Safety Audit

(IOSA)

Intensive Dialogue

• Cooperation with national and

international authorities and

organizations

• Regular security conferences

• Support for forwarding agents

and consignors in security

issues



Cutting-edge technology

• Explosive materials detectors

and X-ray inspection systems

• Continued additional

investments

• Research on new solutions

with industrial partners

… and a keen sense of smell

• Sniffer dogs are able to handle

ever-increasing quantities of

air freight

• Enhanced control options

and capacities

• Following clearance in a

number of EU countries,

sniffer dogs approved in

Germany since 2013

Cargo 2000 Platinum member


percent

Notified for delivery (NFD)

Indicates how timely shipments

are available for pick-up

percent

Flown as planned (FAP)

Measures whether shipments are

transported as schedules

88,6

90,4

Customer satisfaction


Daniele Fregnan

Head of Logistics,

Benetton Group

Antonio Dinis Queiros

Manager Northeast Italy,

Lufthansa Cargo

• Feedback from customers helps us

to improve year after year

• 78 out of 100 points was the score

we achieved on average on our

global Customer Satisfaction

Indicator (CSI) in the first half

of 2014

• The CSI is our half-yearly worldwide

customer survey gauging

satisfaction

• Criteria: customer service, product

portfolio, price-performance ratio,

transport management, proactive

information, claims, complaints

• Suggestions and criticism are

forwarded directly to operational

level

• Other major freight airlines scored

an average of 72 points

We are digitizing the exchange of information and data


• With our customers

and partners

• Throughout the transport chain

• For increased quality

• For even more efficient

processes

• For the benefit of the

environment

Air cargo goes digital with eFreight


The aim:

Standardized electronic messages

replace paper documents along

the entire airfreight transport

chain. Up to 30 paper documents

are eliminated per airfreight

consignment

This is how we are promoting

eFreight:

• Electronic Air Waybill (eAWB)

introduced in MUC in 2013

• Additional rollout projects in

Germany and around the world

• Aim: eAWB available worldwide

by the end of 2015

At your disposal 24/7: our eServices are always on duty


60,6percent of all bookings

in 2014 were completed online

• Information about our network,

all our stations around the

world, cargo flight schedules

and cargo handling devices

• All shipping-related services

from booking (eBooking) over

multipleconsignmenttrackingup

to request for spot rate quotes

• Submit liability or

compensation claims

• Providefeedbackonour

products or our costumer

service

Environmental Commitment


Cargo Climate Care Program:

• 25 percent reduction of our

specific CO2 emissions by

2020 on the basis of 2005

Environmental levers:

• Investment in efficient B777F –

the freighter with the best

environmental performance

• Continuous Descend Approach

(CDA)

• Low-noise departure and

approach procedures

• ISO 14001 Certification

• Focus on eFreight

• Lightweight containers

Our social commitment


Cargo Crisis Care

• Emergency aid in situations of

crisis or disaster around the

world …

• … speedy provision of freight

capacity … free of charge or for a

minor sum to cover its own costs

Cargo Social Care

• Cooperation with the

“Rhine-Main workshops for

the disabled”

• Employment opportunities

for 280 people

Cargo Human Care

• Medical aid for the needy

• Founded by Lufthansa Cargo

employees and German doctors

Airfreight Figures Portugal


Source: CASS PT

CASS Figures 2014

Destination Mix 2014

Airfreight Figures Portugal (JAN – AUG 2015)


Africa: leading destination

• All areas show positive

development but Africa

Luanda

• Decrease of 35% compared to

Previous Year

Market without Luanda

• Other African destinations show

positive figures

• Total Airfreight market reveal

growing figures compared to

2014.

Source: CASS PT

Lufthansa Cargo KPIs in Portuguese Market


Cargo 2000 (by 08.2015)

• DEP (FAP)

• Expresso: 99,45%

• C.Geral: 99,50%

• C. Especial: 99,60%

• NFD

• Expresso: 97,92%

• C.Geral: 98,64%

• C. Especial: 97,95%

CSI (Customer Satisfaction Index)

• 77 (1st wave 2015)

T&N Airfreight Awards (2001-2014)

• “Melhor Companhia Global”

Future of Airfreight in Portugal – Short Term Challenges


ANA

• Which strategy for Air Cargo?

• Which policy for Cargo Terminals?

ANAC

• Charter Flights – Business

opportunities or root for problems?

Security

• Are the existing conditions

enough?

• Intensify Market awareness

Digitalization

• Top Priority to eAWB

Obrigado pela Vossa Atenção!

Mário Ferreira

Country Manager Portugal

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