accelerate your ambition 1

Lowering network support costs requires that you address not only the visible costs like supplier contract prices, but also strategies like optimising existing technologies, refreshing devices later in their

lifecycles, and weighing up support levels against the criticality of the device in maintaining the integrity of the network. The problem is that many organisations are still unclear as to the scope and

detail of their estates… and without such information , they’re going in blindfolded

Lowering your network support costs can’t be done blindfold

accelerate your ambition

One in a series of 6 insights related to: Secrets and strategies

to long-term cost savings on the network

Stumbling around in the dark

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Truly cost-effective IT support and maintenance simply can’t be done without an accurate inventory You need complete visibility of your estate because you can’t manage effectively what you can’t see

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Many countries, many contracts Especially for organisations with businesses in multiple locations, trying to contract out a global support service that will be the right fit for each location is extremely difficult if it lacks an accurate inventory of assets

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It’s a common challenge Lacking an accurate inventory is not due to bad management or neglect. It is a by-product of rapid growth and expansion, and of doing business across multiple industries, regions, and countries.

More visibility, lower costs, less risk An accurate inventory enables the business to identify end-of-life status and thus pre-empt any equipment-related problems, drastically reducing the number of incidents that would need to be resolved daily. Also, the risk of expensive network downtime is reduced, improving the organisation’s operations as a whole… one organisation had already saved 15% on maintenance and support costs after only capturing 75% of the full estate.

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Copyright © 2014 Dimension Data

In Closing … Maximising cost-savings should be a long-term exercise and there’s no

other way to start the journey than with gaining greater and more detailed visibility of your complete estate. It enables you to

make decisions with your eyes wide open.’

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For more detail on this topic read the full article:

http://www.dimensiondata.com/Global/Latest-Thinking/Lowering-your-network-support-costs-can%27t-be- done-blindfolded/pages/home.aspx

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