Lower Columbia College Lower Columbia College Retention Calling Program.
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Transcript of Lower Columbia College Lower Columbia College Retention Calling Program.
History• Began in 1996• Funded through Innovation and
Quality Grant• Based on Theories of Astin (1984)
and Tinto (1987)• Focus:
– Early / Integrated Intervention – Involvement Theory– Personal Contact
Why Did it Continue?
• It Was Effective
• Students and Parents Liked It
• Contacts Were Not Being Reliably Made By Other Staff
…Referrals
• Advising• Counseling• Financial Aid• Instructors• Learning Center• Tutoring• Activities/Clubs/Events
Retention Staff
• Student Callers– Three Callers 5:00-7:00 M-Th
• Supervision of Callers– By professional advising staff
• Challenges– Limited work hours (8 hrs/wk)– Student help pay rate
Record Keeping
• Calling Outcomes
• Referrals Made
• Script Summaries
• Quarterly and Annual Reports
Outcomes• Fall-to-Winter Retention Rates
85% 2006-2007
82% 2005-2006
89% 2004-2005
83% 2003-2004
85% 2002-2003
85% 2001-2002
91% 2000-2001
87% 1999-2000
75% 1998-1999
82% 1997-1998
81% 1996-1997
70-71% 1993 through 1996