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End Users Come Together toPick Winners of 23rd Annual

Readers’ Choice Awards

INTELLIGENCEIN NUMBERS

Control’s readers come together to pick winners of23rd Annual Readers’ Choice Awards

by Control staff

INTELLIGENCEIN NUMBERS

E very single interaction between customer and supplier is an oppor-tunity for providing good solutions. After awhile, these positive mo-ments really begin to add up.

Despite the huge effort and extreme consistency required, the best vendors almost reflexively deliver useful products and services, and con-tinually develop and release new improvements and innovations. Con-sequently, over months, years and decades, they methodically build reputations for quality, and gain the elusive and precious trust of their customers in the process industries.

Many of those customers have again voted to determine the winners of Control’s 2015 Readers’ Choice Awards. As usual, about 1,000 respon-dents weighed in on which suppliers provided the best products and services in the main process automation disciplines, primary process in-dustries and in nine overall product categories and 78 subcategories. The respondents include both U.S.-based and international readers of Control’s print magazine and its ControlGlobal.com website. Each was allowed to vote for up to three vendors in each category and discipline, and then their first-, second- and third-place votes were weighted to yield a rank of up to five top suppliers in each category.

Because of their technical preeminence and unflagging support, the suppliers ranked by responses to the Readers’ Choice Awards sur-vey remain remarkably consistent year to year, even though changing groups of readers do the voting. Certainly, there’s always some jock-eying for position and minor reshuffling among vendors competing in the categories and subcategories due to differing respondents and their shifting vendor experiences in the past year. However, tectonic shifts in the rankings typically only happen when large process auto-mation and control suppliers merge with other large players, gain or lose parts of their traditional businesses in spin-offs or acquisitions, carry out large reorganizations that impact how they go to market, or expand organically into new technological areas.

Undoubtedly, this year’s biggest recent change of this kind was Schneider Electric’s more than $5-billion acquisition of Invensys just one year ago. Because the former Invensys was a such a long-standing pillar of the control and automation community, the pro-cess of folding it and its Avantis, Eurotherm, Foxboro, InFusion, SimSci, Triconex and Wonderware divisions and brands into its new parent company is causing some seismic waves to ripple though the Readers’ Choice categories, and will likely continue to generate a few aftershocks in the coming months as readers continue to get used to the name and organizational change.

The Big BoardsFor instance, while the Best in Control categories are broken down by six process automation disciplines and 10 industry verticals (Ta-bles 1 and 2), and their results have remained mostly uniform in recent years, the 12-month-old Schneider Electric-Invensys combi-nation appears to have already impacted the rankings. First, Schnei-der replaced Invensys at the top of the Safety/Emergency Shutdown category. Second, Schneider took over from Invensys in the Contin-uous Regulatory Control, Batch Process Automation and Continu-ous Sheet/Web Monitoring & Control categories.

In addition, within Safety/Emergency Shutdown, Schneider was a new winner in the Chemicals Manufacturing, Electric Power Generation, Oil & Gas Extraction and Petroleum Refining subcat-egories. Also, within the Supervisory Control & Data Acquisition (SCADA) category, Schneider Electric was preferred in the Electric Power Generation, Oil & Gas Extraction, Pulp & Paper Manufac-turing and Water & Wastewater Processing subcategories. It seems that Schneider’s acquisition is al-ready paying technical dividends in the process industries.

Finally, within the Batch Pro-cess Automation category, Em-erson Process Management and Rockwell Automation switched places from last year in the Pulp & Paper Manufacturing and Elec-tric Power Generation subcatego-ries, respectively. Also, ABB was a new winner in Continuous Regu-latory Control’s Pulp & Paper sub-category; Rockwell Automation took over in SCADA’s Chemicals Manufacturing and Metals, Ma-terials & Mining subcategories, as well as winning several other slots; and Honeywell was a new winner in SCADA’s Petroleum Refining subcategory.

New Categories, New InsightsTo give users in some more spe-cialized, technical areas a chance to vote for their favorite providers, this year’s Readers’ Choice Awards includes a few new subcategories, which could be added because this year’s survey generated enough re-sponses in these areas for us to de-clare winners and runners-up.

Two new level-switch subcat-egories were added, including Level Switch, Mechanical and Level Switch, Ultrasonic. Also, the Pressure Switch and Tempera-ture Switch categories have been restored after a brief absence. In addition, the Contact Radar cat-egory has been renamed Guided-Wave Radar because that name includes more products and is more recognizable and familiar to most readers.

Continuous Regulatory ControlEmerson Process Management

2. Rockwell Automation3. Honeywell Process Solutions4. ABB5. Yokogawa6. Schneider Electric7. Siemens Industry8. GE Intelligent Platforms

Safety/Emergency ShutdownSchneider Electric

2. Rockwell Automation3. Emerson Process Management4. ABB5. Siemens Industry6. Yokogawa7. HIMA8. GE Intelligent Platforms

Batch Process AutomationRockwell Automation

2. Emerson Process Management3. ABB4. Siemens Industry5. Schneider Electric6. Honeywell Process Solutions7. Yokogawa8. GE Intelligent Platforms

Sequential Logic ControlRockwell Automation

2. Siemens Industry3. Emerson Process Management4. ABB5. GE Intelligent Platforms6. Schneider Electric7. Honeywell Process Solutions8. Yokogawa

Continuous Sheet/ Web Monitoring & ControlABB

2. Honeywell Process Solutions3. Rockwell Automation4. Emerson Process Management5. Schneider Electric6. Siemens Industry7. Yokogawa8. GE Intelligent Platforms

Supervisory Control & Data Acquisition (SCADA)Rockwell Automation

2. Invensys3. Emerson Process Management4. Honeywell Process Solutions5. GE Intelligent Platforms6. Siemens Industry7. ABB8. Schneider Electric

Table I. Best in Control Readers Choice Awards by Process Automation Discipline

W hile it’s not news that software (aided by faster, cheaper and more powerful microprocessors) has been taking over traditional hardware-based tasks for many years,

the ways this revolution is shaking out lately is fueling some far-reaching innovations, such as the Internet of Things (IoT), virtualized computing, cloud-based servers and other smart manufacturing strategies and technologies. Just as in other in-dustries, these changes are having a profound and growing in-fluence on process control and automation.

Similarly, while perennial Software category winners Emer-son Process Management won four subcategories and Rockwell Automation won three, there are several new subcategory win-ners this year: Honeywell won in Alarm Management Software, and Emerson won in Calibration Management Software. Like-wise, Schneider Electric’s acquisition of Invensys also appeared to push it up in the standings in Human-Machine Interface Soft-ware and SCADA Software.

Software Strides Onward

Advanced Process Control SoftwareEmerson Process Management

2. Honeywell Process Solutions3. Rockwell Automation4. ABB5. AspenTech

Alarm Management SoftwareHoneywell Process Solutions

2. Emerson Process Management3. ABB4. Rockwell Automation5. PAS

Asset Management SoftwareEmerson Process Management

2. ABB3. Rockwell Automation4. Maximo5. Siemens Industry

Calibration Management SoftwareEmerson Process Management

2. Fluke3. Beamex4. CyberMetrics

Design/Documentation SoftwareAutodesk

2. Intergraph3. Rockwell Automation4. EPLAN

Human-Machine Interface SoftwareRockwell Automation

2. Schneider Electric3. Emerson Process Management4. Siemens Industry5. Pro-face America

Loop-Tuning SoftwareExperTune

2. Emerson Process Management3. Rockwell Automation4. Control Station5. Honeywell Process Solutions

Neural Network SoftwareEmerson Process Management

2. Rockwell Automation

OPC ConnectivityMatrikonOPC

2. Kepware Technologies 3. Rockwell Automation4. Emerson Process Management

PLC Programming SoftwareRockwell Automation

2. Siemens Industry3. GE Intelligent Platforms4. Schneider Electric5. Emerson Process Management

SCADA SoftwareRockwell Automation

2. Schneider Electric3. Siemens Industry4. GE Intelligent Platforms5. Emerson Process Management

Simulation SoftwareMynah Technologies

2. Emerson Process Management3. Rockwell Automation4. Honeywell Process Solutions5. ABB

Chemicals Manufacturing

Electric Power Generation

Food & Beverage Manufacturing

Metals, Minerals & Mining Oil & Gas Extraction

Continuous Regulatory Control Emerson Process Management

Emerson Process Management Rockwell Automation Rockwell Automation Emerson Process

Management

Batch Process Automation Emerson Process Management Rockwell Automation Rockwell Automation Rockwell Automation Emerson Process

Management

Continuous Sheet/Web Monitoring & Control

- - - ABB -

Safety/Emergency Shutdown Schneider Electric Schneider Electric Rockwell Automation Rockwell Automation Schneider Electric

Supervisory Control & Data Acquisition

Rockwell Automation Schneider Electric Rockwell Automation Rockwell Automation Schneider Electric

Sequential Logic Control Rockwell Automation Rockwell Automation Rockwell Automation Rockwell Automation Rockwell Automation

Petroleum Refining Pharmaceuticals & Life Sciences

Plastics & Rubber Manufacturing

Pulp & Paper Manufacturing

Water & Wastewater Processing

Continuous Regulatory Control Honeywell Process Solutions

Emerson Process Management

Emerson Process Management ABB Rockwell Automation

Batch Process Automation Emerson Process Management

Emerson Process Management Rockwell Automation Emerson Process

ManagementEmerson Process

Management

Continuous Sheet/Web Monitoring & Control

- - Schneider Electric ABB -

Safety/Emergency Shutdown Schneider Electric Emerson Process Management Rockwell Automation Rockwell Automation Rockwell Automation

Supervisory Control & Data Acquisition

Honeywell Rockwell Automation Rockwell Automation Schneider Electric Schneider Electric

Sequential Logic Control Rockwell Automation Rockwell Automation Rockwell Automation Rockwell Automation Rockwell Automation

Table II. Best in Control Readers Choice Awards by Discipline and Industry

B eyond the confines of the control room, of course, resides the larger world of sensors, field instruments, analyzers and countless other components. All of these require extensive networks of cables, con-

nectors, power supplies, safety devices and wireless solutions, which form the avenues for them to get their data back to PLCs, DCSs and other ana-lytical entities to enable optimal decisions.

The irony is that sensors and field instruments enabled by software and microprocessors are more affordable and numerous, and so they’re sending back far more data than ever before via more high-speed, high-capacity net-works. Granted, fieldbuses, Ethernet and fiberoptics combine many data paths onto far fewer wires, but there are so many more conversations going on that any initial savings will quickly be eaten up by new and growing data volumes. Truth is, IoT and smart manufacturing is going to need more net-working than ever.

Fortunately, there are many experienced vendors in this space, who regularly come out on top in their Readers’ Choice subcategories, too. For example, three years running now, Rockwell Automation, has won in Input/Output Systems; Pepperl+Fuchs has won in Intrinsic Safety; Pheonix Contact has won in Ter-minal Block; Belden has won in Wire & Cable; and Emerson Process Manage-ment has won in Wireless Infrastructure.

The two new winners in the Infrastructure category were Sola HD for Power Supply and Moore Industries for Signal Conditioner. Both of these came in second place last year.

Infrastructure Accelerates NetworksInput/Output SystemRockwell Automation

2. Siemens Industry3. Emerson Process Management4. ABB5. Opto 22

Intrinsic SafetyPepperl+Fuchs

2. MTL Instruments3. Siemens Industry4. Rockwell Automation5. R. Stahl

Power SupplySolaHD

2. Phoenix Contact3. Rockwell Automation4. Siemens Industry5. Acopian

Signal ConditionerMoore Industries

2. Phoenix Contact3. Pepperl + Fuchs4. Acromag5. Emerson Process Management

Terminal BlockPhoenix Contact

2. Weidmuller3. Rockwell Automation4. Wago5. AutomationDirect

Wire & CableBelden

2. Lapp3. Houston4. AutomationDirect5. Anixter

Wireless InfrastructureEmerson Process Management

2. Cisco3. Honeywell Process Solutions4. Phoenix Contact5. Moxa

AnnunciatorAmetek

2. Rockwell Automation3. Ronan Engineering4. ABB5. Emerson Process Management

Industrial ComputerRockwell Automation

2. Advantech3. Siemens Industry4. Schneider Electric

Operator Interface TerminalRockwell Automation

2. Siemens Industry3. Pro-face4. ABB5. Red Lion

Panel DisplayRockwell Automation

2. Siemens Industry3. Red Lion Controls4. Emerson Process Management5. Schneider Electric

Process Loop ControllerRockwell Automation

2. Siemens Industry 3. Honeywell Process Solutions4. Yokogawa5. Emerson Process Management

RecorderYokogawa

2. Honeywell Process Solutions3. Schneider Electric4. ABB5. Anderson Instrument

W hile the wonderfulness of software and its groundbreaking capa-bilities are undeniable, it still needs to touch reality at some point, so there remain many tools that control engineers, system integra-

tors, technicians and operators need to run their process applications safely and with optimal performance. However, because these devices don’t need to evolve and be updated as often as the software and data they display, the Readers’ Choice winners in this category are unfailing experts in their niches and in the eyes of their customers.

As usual, Ametek won in the Annunciator subcategory; Yokogawa won in the Recorder subcategory; and Rockwell Automation won in the Industrial Computer, Operator Interface Terminal and Panel Display subcategories. The only change was that Rockwell also was a new winner in the Process Loop Controller subcategory.

Control Rooms Founded on Hardware

Coriolis FlowmeterEmerson Process Management2. Endress + Hauser3. Krohne4. Yokogawa5. Siemens Industry

Magnetic FlowmeterEmerson Process Management2. Endress + Hauser3. Yokogawa4. ABB5. Krohne

Open Channel FlowmeterEmerson Process Management2. Siemens Industry3. Endress + Hauser4. ABB5. Vega Americas

Positive Displacement FlowmeterFMC Technologies2. Brooks Instrument3. Emerson Process Management4. Badger Meter5. Brodie International

Thermal Mass FlowmeterFCI2. Endress + Hauser3. Sierra Instrument4. ABB5. Brooks Instrument

Turbine FlowmeterEmerson Process Management2. FMC Technologies3. Cameron4. Brooks Instrument5. Hoffer Flow Controls

Ultrasonic Flowmeter (Closed Pipe)Emerson Process Management2. Endress + Hauser3. Krohne4. Siemens Industry5. GE Energy

Variable Area FlowmeterBrooks Instrument2. ABB3. Yokogawa 4. Emerson Process Management5. Krohne

Vortex FlowmeterEmerson Process Management2. Yokogawa3. Endress + Hauser4. ABB5. Schneider Electric

Flow SwitchFCI2. Endress + Hauser3. Emerson Process Management4. ifm efector5. Magnetrol

F low is obviously defined by ever-changing volumes of liquids, gases, slur-ries and other materials moving through pipelines and vessels, but mea-suring it accurately depends on managing it carefully and consistently.

This is as true for the latest ultrasonic and Coriolis flowmeters as it has been for the earliest vortex and turbine flowmeters.

Not surprisingly, the consistency required by flowmeter technologies translates to the organization and performance of the many companies that develop and supply them. So even though there are many providers, the specialists in each flowmeter technology tend to remain at the top of their respective heaps for years at a time. Yet again in the Readers’ Choice Awards, Emerson Process Management won in six of 10 flowmeter sub-categories, including Coriolis, Magnetic, Open-Channel, Turbine, Ultra-sonic (closed pipe) and Vortex. Likewise, FMC won again in the Positive Displacement subcategory; FCI won in Thermal Mass and Flow Switch; and Brooks won in Variable Area.

Flow Instruments Tame Turbulence

Level Gauge, Capacitance/ Admittance/ConductanceEndress+Hauser2. Ametek Drexelbrook3. Magnetrol4. Emerson Process Management5. VEGA Americas

Level Gauge, Float/DisplacerEmerson Process Management2. Magnetrol3. GE Energy4. Endress + Hauser5. ABB

Level Gauge, Guided WaveEmerson Process Management2. Endress + Hauser3. VEGA Americas4. Magnetrol5. Krohne

Level Gauge, Non-Contacting RadarEmerson Process Management2. VEGA Americas3. Endress + Hauser4. Magnetrol5. Siemens Industry

Level Gauge, Inventory GradeEmerson Process Management2. Endress + Hauser3. Honeywell Enraf4. Varec

Level Gauge, LaserABB2. Sick

Level Gauge, MagnetostrictiveOrion Instruments2. ABB 3. Emerson Process Management4. MTS5. VEGA Americas

Level Gauge, Radiometric (Nuclear)Vega Americas2. Berthold Technologies3. Endress + Hauser4. Thermo Scientific5. Emerson Process Management

Level Gauge, UltrasonicEndress+Hauser2. Emerson Process Management3. Siemens Industry4. VEGA Americas5. Magnetrol

Level Switch, Electrical Property-basedMagnetrol2. Endress + Hauser3. Emerson Process Management4. Siemens Industry5. SOR

Level Switch, MechanicalMagnetrol2. Emerson Process Management3. ABB3. Endress + Hauser

Level Switch, UltrasonicEndress + Hauser2. Emerson Process Management3. Magnetrol

Level Switch, VibrationEndress + Hauser2. Emerson Process Management3. VEGA Americas4. Magnetrol5. Siemens Industry

Magnetic Level IndicatorOrion Instruments2. ABB3. Emerson Process Management4. Vega Americas5. Endress + Hauser

N aturally, once fluids and other materials stop flowing, it’s crucial for operators to know how much they have in storage, so level measurement technologies must provide much of the same con-

sistency and reliability as their flowmeter counterparts. Here too, Emerson Process Management dominates the field, and con-

tinued its winning streak in four of nine Level Gauge subcategories, in-cluding Float/Displacer, Non-Contacting Radar, Inventory Grade and the newly renamed Guided Wave.

Meanwhile, Endress+Hauser won again in subcategories across the overall Level field, including Level Gauge, Capacitance/Admittance/Conductance and Level Gauge, Ultrasonic. It also won in Level Switch, Vibration and in the new Level Switch, Ultrasonic, subcategory.

Another perennial all-star, Magnetrol and its Orion Instruments di-vision, also won again in four subcategories. Magnetrol won in Level Switch, Electrical Property-Based and in the new Level Switch, Me-chanical subcategory, while Orion won in Level Gauge, Magneto-strictive and in Magnetic Level Indicator.

Level-Headed Level Instruments

Pressure TransmitterEmerson Process Management

2. Yokogawa3. Endress + Hauser4. Honeywell Process Solutions5. ABB

Pressure SwitchAshcroft

2. Emerson Process Management

Resistance Temperature DetectorEmerson Process Management

2. Pyromation3. Endress + Hauser4. Omega5. Moore Industries

ThermocoupleEmerson Process Management

2. Pyromation3. Omega4. Moore Industries5. ABB

Temperature TransmitterEmerson Process Management

2. Endress + Hauser3. Yokogawa4. ABB5. Honeywell Process Solutions

Infrared Temperature SensorFluke

2. Emerson Process Management3. ABB4. Omega Engineering

Infrared Imaging/ ThermographyFluke

2. FLIR Systems

Temperature SwitchAshcroft

2. Emerson Process Management3. United Electric Controls

T o keep pipelines, vessels and other process equipment running within optimal ranges, however, requires more than flow and level devices, and that’s where the best pressure and temperature components

come in—and keep on winning end users’ votes year after year.One more time, Emerson Process Management won again in four of

the eight subcategories, including Pressure Transmitter, Resistance Tem-perature Detector, Thermocouple and Temperature Transmitter.

Likewise, Fluke won again in the Infrared Temperature Sensor and In-frared Imaging/Thermography subcategories. In addition, Ashcroft won in the new Pressure Switch and Temperature Switch subcategories.

Temperature and Pressure Cook Along

Ambient Gas DetectorMSA

2. Emerson Process Management3. ABB4. Yokogawa5. Siemens

Density/Concentration AnalyzerEmerson Process Management

2. Endress + Hauser3. Yokogawa4. Thermo Fisher Scientific5. Anton Paar

Humidity/Moisture AnalyzerVaisala

2. GE Measurement & Control3. Emerson Process Management4. Honeywell Process Solutions5. Ametek

pH/ORP/Conductivity AnalyzerEmerson Process Management

2. ABB3. Endress + Hauser4. Yokogawa5. Schneider Electric

Process SpectrometerABB

2. Thermo Fisher Scientific3. Emerson Process Management4. Yokogawa5. Hach

Process ChromatographEmerson Process Management

2. ABB3. Yokogawa4. Siemens Industry

Stack Gas/Emissions AnalyzerEmerson Process Management

2. ABB3. Ametek4. Yokogawa5. Siemens Industry

B ecause process equipment running properly isn’t worth much if the products they’re producing aren’t within specifications, control engineers and operators must also keep a close eye

on the quality and characteristics of those products as they prog-ress through their applications. Cue the analyzers, which are them-selves gaining new, intelligence capabilities, and often moving out into the field to more closely monitor their processes and products.

Perhaps it’s related to the newfound mobility of their devices, but analyzer suppliers are also experiencing some shifts within their Readers’ Choice category. In fact, three second-place win-ners last year took over and won in three of seven Analyzer sub-categories this year. These scrappy competitors include: MSA that won in Ambient Gas Detector; Vaisala that won in Humid-ity/Moisture Analyzer; and Emerson Process Management that won in Process Chromatograph.

Beyond these upsets, Emerson also won again in three more subcategories, including Density/Concentration and pH/ORP/Conductivity analyzers, as well as Process Chromatograph.

Analyzers Get Smart and Travel

Data Acquisition SystemSchneider Electric

2. Rockwell Automation3. National Instruments4. OSI Software5. Emerson Process Management

EnclosurePentair Technical Products

2. Rittal3. Hubbel Wiegmann4. Saginaw Control & Engineering5. Emerson Process Management

Purge SystemPepperl + Fuchs

2. Pentair Technical Products

Portable CalibratorFluke

2. Beamex3. Yokogawa4. Emerson Process Management5. Extech Instruments

Remote Terminal UnitEmerson Process Management

2. Siemens Industry3. Schneider Electric4. Rockwell Automation5. ABB

Instrument FittingsSwagelok

2. Parker Hannifin3. Hy-Lok4. Hoke

Vibration InstrumentationGE Energy

2. Emerson Process Management3. ifm4. SKF5. Metrix Instrument

Weighing System/Load CellMettler Toledo

2. Rice Lake Weighing Systems3. Siemens Industry4. Hardy Process Solutions5. Avery Weigh-Tronix

O nce all the analyzers, smart devices, software and IoT connections move or reach out into the field, they’re going to find it as hot, cold, wet, dusty, oily, electrically noisy and potentially explosive as does every other com-

ponent that’s ventured beyond its climate-controlled, IT-enabled cocoon.Luckily, there are more than a few products and vendors with long experi-

ence in making harsh environments more survivable and friendly. Though these stalwarts come from different technical disciplines and manufacture a variety of solutions, they’re all concentrated on protecting components and the applications they’re running.

Possibly due to new devices coming out into the field and needing new types of protection, there were a couple of upsets in this year’s Field Instru-ment category. First, Schneider Electric was the new winner in the Data Ac-quisition System subcategory, which may be less surprising because its re-cently acquired Invensys division placed third last year. Second, Emerson Process Management was a new winner in the Remote Terminal Unit subcat-egory after placing second a year earlier.

Repeat winners included Pentair Technical Products in the Enclosure subcategory, while Pepperl+Fuchs won in Purge System; Fluke won in Portable Calibrator; Swagelok won in Instrument Fittings; GE Energy won in Vibration Instrumentation; and Mettler Toldeo won in Weighing System/Load Cell.

Outstanding in the Field

Control ValveEmerson Process Management

2. Flowserve3. Samson Controls4. GE Energy5. Metso

Electric Valve ActuatorRotork Controls

2. Emerson Process Management3. Flowserve4. Auma Actuators5. Metso

Pneumatic Valve ActuatorEmerson Process Management

2. Metso3. Flowserve4. Rotork5. Samson

On/Off ValveEmerson Electric*

2. Metso3. Flowserve* Includes Emerson Industrial Automation (ASCO) and Emerson Process Management brands

Electric Motor DriveRockwell Automation

2. ABB3. Siemens Industry4. Schneider Electric5. Yaskawa

Electric MotorBaldor Electric

2. Siemens Industry3. ABB4. US Motors5. Toshiba

W hile it might seem like controllers are the ultimate authority in most process applications, to get their orders carried out, they depend almost entirely on the valves, actuators and motors in the Final Element cate-

gory. Consequently, end users in this sector don’t appreciate surprises, and they rely on and vote for suppliers who are always on top of their game.

As a result, Emerson Process Management won again in the Control Valve and Pneumatic Valve Actuator subcategories, while Emerson Electric (which includes ASCO) won again in the On/Off Valve subcategory.

Other repeat winners include Rotork Controls for Electric Valve Actuator, Rock-well Automation for Electric Motor Drive, and Baldor Electric for Electric Motor.

Final Elements Get the Last Word