Lotta HaltTraining Specialist

IAEA Division of Nuclear Power

By attending this webinar, you’ll be able to:

• Describe the importance of management support before, during and after training to create a good training and learning environment

• Explain the interface between training and the line organization

• Explain what is necessary to enable instructors to be most effective

Jose Luis Delgado Paul Bury Roberta Long Al Kaabi

Result

Strong Learning

environment leads

to

Individual/collective

development of

ideas. Power of

development in the

organization

Training and Learning environments

How knowledgeable do you feel on the topic of what makes an effective training and learning environment?

• This is my first time receiving any information

• I have some basic knowledge

• I have been involved in the work for 1-5 years

• I have been involved in the related work for 5+ years

Jose Luis Delgado

• Global Academy Director, Tecnatom, Spain

• Vice President of Tecnatom USA

• Member of the Training Standard Accrediting Board

of EDF Energy and the Spanish Nuclear Society

• Holds a B.Eng. (Mechanical) and Master of Engineering Management

MANAGEMENT SUPPORT FOR AN

EFFECTIVE LEARNING SYSTEM

What makes a good learning environment?

Jose L Delgado

Tecnatom Global Academy Director

IAEA webinar series on training and

qualificationSeptember 8th 2020

Management Support For an effective Learning System

To be able to describe the importance of management support before,

during and after training to create a good learning environment

Learning objective:

Management Support for an Effective Learning System

1. Supporting Training for Performance Improvement

2. Supporting Knowledge Management in the Organization

3. Conclusions

Content

1. Supporting Training for

Performance

Improvement

Management Support for an Effective Learning System

Supporting Training for Performance Improvement

The National Academy for

Nuclear Training, formed in

1985, focuses on and unifies

industry efforts to improve

training and promote

professionalism among

nuclear plant personnel.

Some References:

Supporting Training for Performance Improvement

Leadership and Team

Effectiveness Attributes

implementation provides a

practitioner’s guide for cultivating

a deliberate and strategic focus

on the behaviors and actions of

leaders and teams that inspire an

environment of uncompromising

high standards.

Some References:

Supporting Training for Performance Improvement

Key Roles in Station Training

PROCESS Students Managers & Supervisors Instructors

The ADDIE Process

2. Supporting Knowledge

Management in the

Organization

Management Support for an Effective Learning System

Supporting Knowledge Management in the Organization

INDIVIDUAL LEARNING STRATEGIES

Strategies for Creating a Continuous Learning Environment

Individual development plan

Special projects and assignments

Coaching; Mentoring

Manager as teacher

Learning groups

Teaching implementation: Classroom learning; Distance

learning; Online learning

Informational interviews

Discussion forum.

ORGANIZATIONAL LEARNING

STRATEGIES

Action learning

Cross-functional teams

Work-outs

Parallel learning structures

Groupware. Technology Platforms

Supporting Knowledge Management in the Organization

SOUL: Smart Open Universe of LearningKnowledge Management Platform designed and developed by Tecnatom to identify, capture

and transfer the knowledge of big organizations.

Expert knowledge Collaborative Learning Digital Technologies

Groupware. Technology Platforms

3. Conclusions

✓ Management commitment to learning at all levels in the organizations

is the best way to guarantee individuals safety behaviors

✓ Establishing and keeping a solid Knowledge Management System is the

best way to make the knowledge an asset for the organizations

Management Support for an Effective Learning System

Thank You Very Much

Paul Bury

STARS Alliance, USA

• On rotation from Palo Verde Generating Station as

the Training Functional Area Manager

Palo Verde Generating Station

• Director of Nuclear Training and Emergency Preparedness

• Operations Manager, Shift Manager, Senior Reactor Operator,

Field Operator

Holds an MBA from Arizona State University and studied at the

Naval Postgraduate School

Interface Between Training and the Line OrganizationsBuilding an effective training environment: who does what and why?

8 September 2020

PAUL BURY USA - Phoenix, Arizona

STARS AllianceOn rotation from Palo Verde Generating Station as the Training Functional Area Manager

Palo Verde Generating StationDirector of Nuclear Training and Emergency Preparedness

U.S. Navy Reactor Operator

Palo Verde Generating Station Operations Manager, Shift Manager, Senior Reactor Operator, Field Operator

Interface Between Training and the Line OrganizationsBuilding an effective training environment: who does what and why?

8 September 2020

?

MAINTENANCE

OPERATIONS

TRAINING

Who is responsible for the line’s performance?

Who is responsible for training’s performance?

Interface Between Training and the Line OrganizationsBuilding an effective training environment: who does what and why?

8 September 2020

TRUSTMUST BE DEVELOPED AND MAINTAINED TO ENSURE A

HEALTHY PARNTERSHIP xxxxxxx

PASSIONTO CONTINUOUSLY IMPROVE AND SUSTAIN PERFORMANCE

THROUGH LEARNING AND CRITICAL OVERSIGHT

DRIVEHIGH PERFORMANCE, SELF-ASSESSMENT & CORRECTIVE ACTION, QUALIFICATIONS

xxxxx

ENSURETHE RIGHT TRAINING AT THE RIGHT TIME FOR THE RIGHT

PEOPLE IN THE RIGHT SETTING xxxx

Interface Between Training and the Line OrganizationsBuilding an effective training environment: who does what and why?

8 September 2020

THANK YOU

Paul Bury

Interface Between Training and the Line OrganizationsBuilding an effective training environment: who does what and why?

8 September 2020

How well do you know what enables the most

effective instructors?

• I can explain it to others

• I know what is needed

• I don’t know

Roberta Long Alkaabi

• BNPP Training Manager for Nawah Energy, UAE

• Experience in Military, Academic, Health and Safety, Nuclear and soft skills training in the UAE and the USA

• Designed, developed and managed training and educational programs for Ministry of Higher Education and the Ministry of Education in the UAE and Egypt, UAE Armed Forces and Universities in the USA

The Expert Training Instructor

Roberta Long Alkaabi

BNPP Training Manager

For Official Use Only (FOUO)

The Expert Training Instructor 29

Systematic Approach to Training (SAT)

D

E

D

I

For Official Use Only (FOUO)

Instructors:

• speak and live SAT

• rigorously apply Industry and Station governance

• are the Training conscience for the Site and the protectors of SAT

The Expert Training Instructor 30

Strategic, Tactical, and Reactive Training

The systematic approach to training addresses strategic, tactical and reactive training needs and delivers needed training in time to support plant activities.

Expert instructors attend to all three types.

Strategic Training Tactical Training Reactive Training

For Official Use Only (FOUO)

Expert instructors

identify where training

best fits into achieving

those goals

Expert instructors

engage with line partners

to identify how training

can support planned

work

Expert instructors

design, develop and

implement Training to

address unexpected

events and/or declining

performance trends

The Expert Training Instructor 31

Analysis of Job Performance and Changes Affecting Training

Identify training needs associated with job positions

Review how training can help close gaps or improve performance

Review changes to Plant configuration, hardware and procedures to identify changes to training requirements

For Official Use Only (FOUO)

• Identify training needs associated with job positions

• Review how training can help close gaps or improve performance

• Review changes to Plant configuration, hardware and procedures to identify changes to training requirements

The Expert Training Instructor 32

Design Phase: Objectives and Setting

For Official Use Only (FOUO)

• Mastery of Bloom’s taxonomy

• Identification of the appropriate cognitive level

• Evaluations are based squarely on objectives

• Training setting – or combination of settings – to best align with the objectives to facilitate learning.

The Expert Training Instructor 33

Development, Implementation, and Evaluation

For Official Use Only (FOUO)

• Procedures, experience, judgment of duration and methods form the basis

• Knowledge, Skills and Attitudes (KSAs) ultimate goals

• Feedback-end of course assessment

The Expert Training Instructor 34

Instructor Knowledge and Skill

For Official Use Only (FOUO)

• Broad and deep knowledge of Subject Matter and SAT

• In-Plant time to refresh and stay up to date.

o Broaden insights into where training can better support line performance

• Posses and maintain polished platform presentation skills

The Expert Training Instructor 35

Materials and Evaluations

For Official Use Only (FOUO)

• Approved Material that meet Station requirements

o Feedback

• Reliable evaluation that measures knowledge, skill, or attitudes

o Exams

o Dynamic Learning Activities

o Task Performance Evaluations

• Analyze data, identify and constant improvement

The Expert Training Instructor 36

Instructor Competence/Knowledge Management

For Official Use Only (FOUO)

• High level of technical knowledge

• Quality of training materials, lessons delivered

• Mastery of interpersonal skills

• Mastery of observation skills

• Acceptance of self development

• Professionalism

Thank You.

For Official Use Only (FOUO)

Jose Luis Delgado Paul Bury Roberta Long Al Kaabi