Loss Prevention Certification
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Transcript of Loss Prevention Certification
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Loss Prevention, Auditing & Safety Conference 2009 Title Sponsor:
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Loss Prevention Certification
Gene Smith
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The Loss Prevention Foundation
The mission of the Loss Prevention Foundation (LPF) is to advance the loss prevention profession by providing relevant, convenient and challenging educational & informational resources.
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LPF History
•The Loss Prevention Foundation is a not for profit organization founded in 2006, by industry leading professionals to serve the loss prevention industry.
•We are governed by a 28 member board of LP professionals and solution providers
•Certification developed by over 200 Loss Prevention Professionals from 75 companies!
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LPF Association Partners
•CFI (Center for Interviewer Standards & Assessment) •FMI (Food Marketing Institute)•Hospitalitylawyer.com•I.O.B.S.E. (International Organization of Black Security
Executives) •NFSSC (National Food Service Security Council) •RILA (Retail Industry Leaders Association)•RCC (Retail Council of Canada)
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LPF Partners
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LPF Board of Directors
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Frank Johns, A.C. Moore, (Chairman)
Bill Turner, Nike (Treasurer) Brad Brekke, Target Trevor Brown-LexisNexis Patti Feltz, Polo Ralph Lauren Nathaniel Fry, IBM Michael Grady, Vector Security Mike Lamb-The Home Depot Jim Lee, LP Magazine Kevin Lynch, ADT Security Paul Jones, RILA Bob MacLea, TJX Companies
• Doug Marker, Michael’s Stores• Kevin McMenimen, Enabl-u• Monica Mullins, Wal-Mart• Libby Rabun, AutoZone• Tim Shipman, Food Lion, LLC• Gene Smith- LP Foundation• Paul Stone, Best Buy Co., Inc.• Claude Verville, Lowe’s• Kevin Valentine, Sterling Jewelers • Al Voels, KPMG• Stan Welch, J C Penney• Keith White, Gap, Inc• Chet Young, Walgreen’s
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LPF Components
•Two tiered certification program•LPQ (LPQualified)•LPC (LPCertified)
•Membership program offering on line educational resources
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Loss Prevention FoundationAcademic Committee
•Eastern Kentucky University•Loyola University •North Carolina Central University •Northeastern University•Northern Michigan University •Rutgers University•University of Florida•University of Houston •University of North Alabama•University of North Carolina
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• The LPQualified (LPQ) is a certification that
was designed to be a benchmark education for entry level Loss Prevention professionals, or for those who are interested in entering the loss prevention profession.
• Who is it designed for? Loss Prevention Managers, Supervisors, Store
Managers, College Students, Select Hourly Employees or for those who are interested in entering the loss prevention profession. It is also an excellent refresher course for District LP Managers.
Overall Synopsis
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Initial Content Development
AAFES Academy Sports & Outdoors Ace Hardware AutoZone Babies R UsBest Buy Bob’s StoresCingularCVS Dick’s Sporting Goods Dollar General Food Lion GapGuess?H&MHEBHome Depot JC Penney
KB Toys Kellogg's Limited Brands L.L. Bean Lowe’sMacy’s Michael’s NEXCOM NIKE Office Depot Orchard Supply Pathmark PEPBOYS Safeway Target TJXWalgreensWal-Mart
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Specially selected LP Professionals Contracted Knapp & Associates, lead by
PhD’s-prior retail certifications Members specially trained then tasked with
writing questions based on the criteria given-psychometrics
Content was weighted & validated
LPQ Exam Question Committee
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LPQ Exam Question Committee
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20 +professionals Contracted Knapp & Associates, lead by PhD’s-
certification experts- retail oriented (LPC-Dr. Arnold)
Members specially trained then tasked with writing questions based on the criteria given-psychometrics
Sections were weighted & rated
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“LPQ” LPQualified
Module 1- Retail Environment
Foundations of Loss Prevention Basic Retail Business Operations The Causes Behind the Loss Shrink Awareness Establishing a Controlled Environment Workplace Safety
Module 3 – Loss Prevention Basics & Tools
Vocabulary & Terminology External Theft Internal Theft Interviewing as a Tool Civil Recovery & Restitution Courtroom Procedures Physical Security Conflict Resolution Auditing Employment Screening Crisis Management & Emergency Response
Module 2- Becoming a Successful Business Person A Professional Approach Ethics & Conduct What you should Expect Career Growth Communication Skills Building Relationships Diversity Harassment Awareness Conflict Resolution
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LPQ Facts
500 +pages of text 65 Video demonstrations & 498 pictures 3 modules-25 sections 40 hours (average) to complete on line 75 companies & 170 Loss Prevention Professionals Academic credits - 3 credits towards Masters
Degree New site includes Explorer, Netscape, Macintosh,
Touch Phone and iPhone formats
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LPM “LPQ” Certified Candiates
LPF Academic Committee-Affiliates
Alpha Phi Sigma
ACJS Conference RILA & LossPrevention Magazine
LPF Website listings-posting names
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LPC
The LPCertified is a certification that was designed as advanced education for loss prevention management and executives, such as; LPM’s with 3+ years experience, DLPM's, RLPM's, etc. Anyone who desires to further their career
in the loss prevention field.
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“LPC” LPCertified
Module 1- Leadership Principles
People Leadership Ethical Standards Personal Development Building and Leveraging Relationships
Module 3 – Loss Prevention Operations
Building an LP program Investigations Data Analysis Operational & Shrink Control Organized Retail Crime Pharmacy
Module 2- Business Principles
Building an Effective Program Financial Analysis & Accounting Building Operating Plans Managing Vendor Resources Protection of Critical Data and Privacy Principles of Regulatory Guidelines
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“LPC” LPCertified
Module 6- Supply Chain
Flow of merchandise In-transit potential for loss & security measures DC Potential opportunities for loss & security measures Internal & External Partnerships Compliance (High level awareness) Business Disruption (impact of loss/detention on supply chain)
Module 4- Safety & Risk Management
Safety Management Senior Leadership Risk Control and Safety Committees Program Elements OSHA Accident Reporting Fire Protection Special Issues
Risk Management Techniques to Manage Risk Business Hazards Insurance Claims Management Litigation
Module 5- Crisis Management
Preparedness Response Recovery After action report Business continuity Resources & Relationships
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LPC Facts
1200 pages of text first three modules Video demonstrations & pictures 6 modules-41 sections 100 hours (average) to complete on line 75 companies & 170 Loss Prevention
Professionals Academic credits – 3+ Masters Level
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Accomplishments
LPQ & Exam launched in fall 2008 LPC will be launched in 2009 International expansion Complete Membership Program & Benefits
Career Center, Education Center, College Center, Best Practices Center
Comprehensive Academic Awareness Initiative Academic credits Scholarship Program
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How does it work?
Delivered online 24-7 One year to finish Proctored exams at remote locations
Measures knowledge of core competencies Certification Certificate issued LPQ & LPC certified professionals listed on LPF
website for employment verification
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LPQ Exam Committee
Not mandatory to purchase LPQ Validated Question Writing Committees work Directed by Knapp & Associates Three PhD’s present along with Directors,
Corporate Trainers & RLPM’s Exam criteria established to create a 100
question exam based upon the LPQ content
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WHY SHOULD YOU GET CERTIFIED
Invest in your education! Increase your marketability in difficult economic times! Put yourself above your competition! Add LPQ/LPC designation to your name & resume! Improve your potential to get promoted! Demonstrate your understanding of core competencies! Demonstrate your desire to learn! Enhance your performance by gaining knowledge!
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LPQ Exam Registration
Administered at proctored locations throughout the country by our test facilitator Comira
Register on-line at: http://losspreventionfoundation.org/lpqexam.html
Based upon LPQ courseware-100 questions The exam is offered at different times throughout
the year. LPQ EXAM SCHEDULE
February 2 – April 24, 2009 June 1 – July 31, 2009 September 1 – October 31, 2009
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LPF Membership
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Program Costs
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Certification LPQ $495 + $250 (exam fee)
LPF members receive a 20% discount on coursework LPC $1195 + $??? (exam fee)
LPF members receive a 20% discount on coursework
Annual Membership - $149/year Price Reduction $99 Two Year Membership - $275 Charter Membership - $795 for life (limited time only) Student Membership - $49 www.losspreventionfoundation.org
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More Information
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Kelly Durham [email protected] 704-405-4404
or Gene Smith
www.losspreventionfoundation.org