LOS ANGELES COUNTY LOS ANGELES COUNTY PROCESS PROCESS IMPROVEMENT PILOT IMPROVEMENT PILOT PROJECTPROJECT

Social Model Recovery SystemsSocial Model Recovery Systems

Community Recovery ServicesCommunity Recovery Services

Evaluate Current Evaluate Current IssuesIssues Potential participants are referred Potential participants are referred

by the CASC but never make it for by the CASC but never make it for an intake.an intake.

Participants drop out of treatment.Participants drop out of treatment. Participants show little to no Participants show little to no

motivation for treatment.motivation for treatment.

Improve Intake “No Improve Intake “No Shows”Shows” Give bus tokens to CASCs for Give bus tokens to CASCs for

participantsparticipants Give business cards to all CASCs Give business cards to all CASCs

for participantsfor participants Invite CASCs to our AgencyInvite CASCs to our Agency

Present Business Present Business Cards to CASC Cards to CASC AssessorsAssessors Reduce “no shows” from 37% to 30% Reduce “no shows” from 37% to 30%

each montheach month By giving participants business cards, By giving participants business cards,

our hope is to create a personal our hope is to create a personal connection between the participant connection between the participant and the admission person at our and the admission person at our program.program.

Monitor how many participants came Monitor how many participants came with business cards during intake.with business cards during intake.

Most participants came with business Most participants came with business cards and enrollment is currently full.cards and enrollment is currently full.

Success/No SuccessSuccess/No Success

Our goal was to reduce “no shows” Our goal was to reduce “no shows” to 30%; we reduced to 14%.to 30%; we reduced to 14%.

Better relationship with our CASCs.Better relationship with our CASCs. Group attendance for first group Group attendance for first group

after admission went from 69% to after admission went from 69% to 100%.100%.

Stay on top of your strategies or Stay on top of your strategies or people forget.people forget.

Increase Participant Increase Participant ContinuationContinuation Provide participants with Provide participants with

incentives incentives Obtain donations to provide Obtain donations to provide

incentivesincentives Raise money to provide incentivesRaise money to provide incentives

Salad ExpressSalad Express

Staff sold salad bar style lunches Staff sold salad bar style lunches to members of our community.to members of our community.

Profit was over $100 and allowed Profit was over $100 and allowed us to motivate our participants to us to motivate our participants to attend group. attend group.

Community Recovery Services Presents: Salad Express

Date: May 25, 2006Time: 11a.m. to 1:00 p.m. Location: 248 E. Rowland Street

A suggested donation of $4.50 would be greatly appreciatedThis is a fund raising event to help support our participants and provide them with further opportunity to enhance healthy social skills. We have implemented this project to help increase admissions and the continuation of treatment. Our goals are to achieve a more positive treatment outcomes, increase interaction with peers, and challenge everyone to rise above any perceived limitation. Each month we will present the winner with a gift card for achieving all treatment goals for the month. Staff will be preparing the food.

Salad Toppings include:Sliced Beets Corn OnionsTomatoes Cucumbers OlivesCheese Broccoli Chicken BreastCrab Meat Ham TurkeyCarrots Cauliflower Black BeansBoiled Eggs Chives Bell Pepper

SPONSORED BY STAFF OF COMMUNITY RECOVERY SERVICES.

Give us 100%Give us 100%

$25 Gift Card$25 Gift Card– StarbucksStarbucks– TargetTarget– GasGas– Movie ticketsMovie tickets

Success/No SuccessSuccess/No Success

Increase continuation from 65% to Increase continuation from 65% to 75%75%

Continuation increased to 85%Continuation increased to 85% We had four winners!We had four winners! Camaraderie increasedCamaraderie increased

Reduce Waiting TimeReduce Waiting Time

Same day admissionSame day admission

Success/No SuccessSuccess/No Success

Reduce waiting from 2 days to Reduce waiting from 2 days to same day admission.same day admission.

We are FULL!We are FULL!

Staff ResponseStaff Response

““I have more work to do!”I have more work to do!” ““Do we get any more money?”Do we get any more money?” ““Great. More meetings to attend.”Great. More meetings to attend.”

Staff MotivationStaff Motivation

Consistency of GroupConsistency of Group Remain FullRemain Full Motivated ParticipantsMotivated Participants Participants who believe in our Participants who believe in our

dedicationdedication Staff RewardsStaff Rewards