London connect april 2012 martyn christian - day 1 introduction final
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Transcript of London connect april 2012 martyn christian - day 1 introduction final
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Presenter NamePresenter Title
Please Silence Your Mobile Phones
Martyn ChristianChief Marketing Officer
A World of Opportunity
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Slide 2 | Transform 2012 - BPM Market Overview
Welcome to London!
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Institution of Civil Engineers
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BPM’s OpportunityTime to Change How Business Works
Velocity of business
globalization, outsourcing,
innovation networks, failure
of traditional compliance
Consumer technology
Web 2.0, RFID, SOA, mobility,
unified communications
Geopolitical & economic issues
financial volatility, immigration, commodity shortages, terrorism, sustainability
Changing workforce
aging workers, skills shortages, next generation workers, telecommuting, job sharing
Source: Craig LeClair, Forrester Research
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• Business Management Research: Porter, Rummler, Drucker, Kaplan-Norton
• Quality/Six Sigma/Lean: Toyota Production Systems, Juran, Demming
• Information Technology: Hammer, BPR, OMG, UML, BPMN
BPM Market Evolution
Derived from: BPTrends Associates, 2011
Business Management Theory
Work Simplification & Quality Control
Information Technology & BPM Suites
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Speakers
Reynolds C. Bish, CEO, KofaxKofax Corporate Update & Vision
Martyn Christian, CMO, KofaxAnthony Macciola, CTO, KofaxCapture Enabled BPM – our Exciting Future
Padraig Canavan, SVP BPM, KofaxWhen is Capture Enabled BPM is Right for Your Business?
Anthony Murphy, Owner, Lithe ITThe Criminal Injuries Compensation Authority Case Study
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Speakers continued
Live Q&A Expert PanelDerek Mires - Principal Analyst, Forrester ResearchAnthony Macciola - CTO, KofaxJohn Newton - CTO & Co Founder, Alfresco SoftwareAnthony Murphy - Owner, Lithe ITMartyn Christian - CMO, Kofax
Interactive Speedshops aka “Wisdom of the Crowds”
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Software Solutions A Vibrant BPM Market
Metastorm (BPA & BPMS) & Global360 (BPM)
BEA(App. Dev. & BPMS)
Chordiant (CRM)Savvion (BPMS), Corticon (Rules)
IDS (BPA)
webMethods (App. Dev & BPM)
Lombardi (BPM),. iLog (Rules)
TeleLogic (BP & App, Dev. Software)
FileNet (DocMgt/Workflow)
Nimbus (Process Documentation)
Singularity (BPM & Dynamic Case Management)
First BPM acquisition to target capturing and processing information
together
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What’s on the CIO’s Mind?
9 Gartner, The 2010 Gartner Scenario: The Current State and Future Directions of the IT Industry, June 14, 2010
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Kofax Value Proposition
DecideUnderstand
Dec
ide
Und
erst
and
Paper
Fax
SMS
XML
Office
BPM
ECM/RM Database
SharePoint
Portal ERP/LOB/CRM
Social
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2010 2015
$2.2 bn
$3.9 bn
$2.1 bn
$3.7 bn
Capture BPM
Capture + BPM = Strong, Growing Market
Gartner (April 2011), Forrester (January 2011) and Harvey Spencer Associates (October 2011)
$4.3 bn
$7.6 bn
Kofax• # 1 leading position in capture • 21% share of the enterprise
segments (67% of the total market)
Singularity• “Visionary” in Gartner’s Magic
Quadrant for BPMS • “Leader” in Forrester’s Wave
for Dynamic Case Management
CAGR of 12%
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Series1
0% 5% 10% 15% 20% 25% 30%
How would you quantify your aspirations for your capture system? (N=222, capturing to process)
None — we’re capturing the exact amount/type of documents we want
Some — we’d like to capture a couple (1 or 2) more document types to our
business processes
More — we’d like to capture many more (3 or more) document types to our
business processes
Much more — we’d like to expand our capture system to initiate additional
business processes
Significant — we’d like to expand our use of our capture system to other
business lines or divisions
Massive — we’d like to standardize on our capture system to capture every
document coming into our enterprise
The Next WaveDemand for Capture Enabled BPM
Source: “Capturing Data to Multiple Business Processes – what’s holding you back?”, AIIM 2011
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Where Customers are Investing?
Which of the following types of add-on package or system are you using / planning to use with your SharePoint implementation?
AIIM: Using SharePoint for ECM June, 2011
Only Kofax delivers all this for SharePoint!
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AIIM - Process Revolution Research
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Consumers Want Business on Their Terms
PRESS RELEASE
Survey of 2000+ adults in UK March 27-29th 2012
35% switched retailers, insurers or banks following poor customer service
37% of 25-34 year olds prefer to communicate by mobile device vs. face-to-face
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CustomerEngagement
Solutions
Deliver
informationManage
information flow Application Approval Provisioning
Service Closure
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Mobile Capture
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For information, contact:
Martyn ChristianCMO, Kofax+1 949 783 [email protected]
@martynchristian
Thank You
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Derek Miers
Principal AnalystForrester Research
Internationally recognised expert in:• Business process management &
organisational transformation• Expert in methods, approaches,
frameworks, tools, techniques, and technologies of business process management
• Focus on business process improvement; business transformation and organizational change.
• Special emphasis on an outcome-based, customer-focused approach
• Former Chair of BPMI.org