London Borough of Waltham Forest - Chartered Institute of .../media/files/services/research...
Transcript of London Borough of Waltham Forest - Chartered Institute of .../media/files/services/research...
London Borough of Waltham Forest
Comparison group:
(u)(r)(w)(h)(z)(s)(n)(f)(d)(k)(m)(x)(e)(t)(a)
2011-12 Actuals and2012-13 Estimates
RedbridgeEnfieldHounslowGreenwichHaringeyCroydonMertonEalingLewishamBrentLambethBexleyHarrowHillingdonBarking & Dagenham
Page 1 12/12/2012Libraries_Profile
FOREWORD
I am pleased to be able to present the second edition of the CIPFAstats Comparative Profile for Public Library Services.
These profiles provide a comprehensive analysis of public libraries data covering all the major topics collected in the CIPFAstats Public Libraries collection.
This means that there should be something for everyone interested in the running of public library services.The analysis is simple and non-judgemental. You will not find any quartiles, traffic lights or subjective commentary. Instead the report seeks to visualise the data and to enable readers to draw their own conclusions.
The "Executive Report" acts as a high level summary, but is also designed as an introduction to the whole report. Most readers will find reading through these pages helpful as an introduction to the style and logic of the more detailed pages.
It is pleasing that DCMS have seen fit to commission these profiles for all English library authorities enabling local authorities and the public access to these reports without charge. This will aid everyone interested in public library services to ask informed questions and come up with informed proposals for how the services should be delivered in the future.
We hope you find this report interesting and helpful. If you have any comments, suggestions or queries then CIPFA would be delighted to hear from you (please see appendix 5 for contact details).
Kind regards,
Ian WatsonLancashire County CouncilChair of the CIPFA Public Library Statistics Working Party
Page 2 12/12/2012Libraries_Profile
Executive Summary Page 4
Section A - Libraries & Library Users Page 7
Section B - Resourcing Page 14
Section C - Workload Page 23
Section D - Stock Page 29
Section E - Performance Page 39
Appendices Page 44
INDEX
Approach to missing data
INTRODUCTION
The aim of the profile is to provide management information for decision makers involved in providing the libraries service. Due to the wide range of topics covered, the report will have a broad appeal and should be of interest to members, librarians and officers.
This profile compares your authority's library service figures from the 2012 CIPFAstats collection with the group of authorities specified on the title page.
This is the second year of the profile, CIPFA would greatly appreciate your feedback and suggestions on how we can make the profiles more interesting and useful.
• 96% of UK Library Authorities (97% in England) provided data for the 2012 CIPFAstats Public Library Statistics. Authorities who did not provide data are excluded from these comparisions completely.
• In a small number of cases authorities have provided totals (e.g. for costs), but not a complete breakdown. In such cases the breakdown has been estimated by techniques such as apportionment or comparison to previous years' figures.
• In a small number of cases authorities have not provided other pieces of information. Where CIPFA felt this value was important an estimation has been made. In no cases does this estimated data constitute more than 15% of the data used in a comparision.
• Should any authority not be fully happy with estimates provided for their authority we will be very happy to produce a new report for them using new data supplied by that authority.
• If you have any queries about our approach please do not hesitate to contact us: [email protected]
Page 3 12/12/2012Libraries_Profile
A: Libraries and Library Users
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•
•
•
•
Population is an important figure in this report aswe use it as a denominator to adjust for the sizeof the authority (see next chart).
Waltham Forest is the 8th smallest of the 16authorities compared here (in terms ofpopulation).
The number of active borrowers per 1,000population is a key indication of how well thelibrary service engages with the public.
Waltham Forest is in the bottom quartilesuggesting that the library service does notengage as well with the population whencompared to the other authorities.
Please see appendix 1 for further details onquartiles.
Waltham Forest has one of the lowest numbers oflibraries within the group giving an indication ofthe scale of the library service.
For more information about this type of chartplease see appendix 1.
EXECUTIVE SUMMARYComparing Waltham Forest with 15 Other Library Authorities
This summary provides an overview of the key indicators from the main report along with a few points of current interest,showing how your authority's library service compares against other authorities. Unless specified otherwise all data relates to 2011-12 Actuals.
The chart on the left compares the number oflibraries your authority has with the otherauthorities in the comparison. Waltham Forest has 9 libraries (the bar highlighted in black) compared to an average of 12 libraries (as shown by thehorizontal line). Each pale bar represents one ofthe authorities in the comparator group.
Population (000's)
0
50
100
150
200
250
300
350
400
s f r k m u d t g z h w e x n a
Number of Active Borrowers per 1,000 population
0
50
100
150
200
250
300
t e x h u w r z n f a s d g k m
Number of Libraries (31/03/12)
02468
101214161820
r t u h f s x d w e z m a g n k
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B: Resourcing
•
•
•
•
•
•
For most authorities a drop can be seen in the 2012-13 estimates.
One well publicised approach that libraryauthorities are taking is using volunteers.
Waltham Forest had 0.0% of 'worked hours'provided by volunteers in 2011-12 compared toan average of 2.9%.
Total revenue expenditure per 1,000 population isa key cost indicator. Figures in the graphopposite are 2011-12 actuals.
Waltham Forest comes out as being at the lowestend of the comparison, which suggests that is isproviding a low cost service. It may be worthlooking back to the number of active borrowersper 1,000 population to check that the service issuccessfully engaging with the public.
The line chart plots the total revenue expenditure per 1,000 population over the last four years and shows theestimated figure for 2012-13. The population figure used for all years is the mid-year 2011 figure, so the changes invalue relate to changes in expenditure only.
Total Revenue Expenditure per 1,000 population
£0
£5,000
£10,000
£15,000
£20,000
£25,000
£30,000
a m x d t f s z e r n h w k g u
Total Revenue Expenditure per 1,000 population: Time Series
£0
£5,000
£10,000
£15,000
£20,000
£25,000
2008-09 2009-10 2010-11 2011-12 2012-13
Waltham Forest Average
Volunteer hours as a % of volunteer hours plus employee hours
0.0%
5.0%
10.0%
15.0%
20.0%
25.0%
n d x s w z e a u r f t k m h g
Page 5 12/12/2012Libraries_Profile
C: Workload
•
•
•
D: Stock
•
E: Performance
•
It is also another measure of engagement andoffers a more complete picture as it will includeother reasons for visiting the library as well asborrowing.
This chart compares another core library activity,providing an indicator for both workload and thedemand placed on the library book stock.
This chart compares the overall book stock levelof the library service.
Waltham Forest successfully supplied 35% ofbook requests within 7 days of request. This wasat the low end of the authorities compared.
The number of visits per 1,000 population is astrong indicator of workload faced by theauthority.
Physical Visits for Library Purposes per 1,000 population
0
1,000
2,000
3,000
4,000
5,000
6,000
7,000
8,000
9,000
a w z d h t u n s x r g e f k m
Total Book Stock per 1,000 population
0
500
1,000
1,500
2,000
2,500
3,000
u t a z e n r f x w d h s g k m
Total Book Issues per 1,000 population
0
1,000
2,000
3,000
4,000
5,000
6,000
7,000
e u x r t n w a f z s h k g d m
Percentage supplied within 7 days
0%
10%
20%
30%
40%
50%
60%
70%
80%
90%
z n x w e h s t m r u a f d g k
Page 6 12/12/2012Libraries_Profile
(See page 8 for details)
Section Contents
Page 8 A1: Service Points
Number of service pointsBusiest service points
Page 9 A2: Population Density
Comparisons for static & mobile libraries
% authorities without mobile libraries
Page 10 A3: Opening Hours
Distribution of opening hours
Opening hours at busiest service points
Page 11 A4: Library Users
Number of active borrows
Number of housebound readers
Number of visits
Electronic counters
Visits to website
Page 13 A5: Electronic Workstations
Number of terminals
Number of hours available & recorded
Public wi-fi access
SECTION A: LIBRARIES AND LIBRARY USERS
Total Service Points per 100,000 population
0
1
2
3
4
5
6
7
t r h a x u e d w f n z s g m k
• This section compares the information on numbers of libraries, opening hours, library users, visits and electronic access.
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at 31 March 2012
Mobile Libraries
Static Service Points
Total Service Points
Population
Source: CIPFA Public Library Statistics 2012 - Cells 1 to 7, ONS Population Estimates Mid 2011
2011-12 Actuals
Busiest Service Point (Issues): Busiest Service Point (Visits):
Issues per annum Visits per annum
Source: CIPFA Public Library Statistics 2012 - Cells 13 & 14 Source: CIPFA Public Library Statistics 2012 - Cells 15 & 16
261,241 473,854 504,225
Authority Average
Average
259,700 272,181
222,337
Busiest Service Points
Walthamstow Walthamstow
Authority
Authority Average
9 3.5 4.3
9 3.5 4.4
0 0.0 0.1
A1: Service Points
Number / 100k pop Average
Issues per annum
050,000
100,000150,000200,000250,000300,000350,000400,000450,000
s u f x w t e z r n h g d k a m
Visits per annum
0
200,000
400,000
600,000
800,000
1,000,000
1,200,000
s w z a h k f u g r d m x t n e
Total Service Points
02468
101214161820
r t u h f s x d w e z m a g n k
Total Service Points per 100,000 population
0
1
2
3
4
5
6
7
t r h a x u e d w f n z s g m k
Page 8 12/12/2012Libraries_Profile
2011-12 Actuals
Population Density
Mobile Libraries
Number / 100k pop Average
0 0.0 0.1
Mobile Libraries
A2: Population Density
Population Density and Number of Service Points
Authority Median66.9 52.5
Mobile Libraries
0.0
0.1
0.2
0.3
0.4
0.5
0.6
0 20 40 60 80 100 120Population Density
Mob
ileLi
brar
ies
per
100,
000
popu
latio
n
Comparator Group
Waltham Forest
Static Service Points
0.0
1.0
2.0
3.0
4.0
5.0
6.0
7.0
0 20 40 60 80 100 120Population Density
Sta
ticSer
vice
Poin
tspe
r10
0,00
0po
pula
tion
Comparator Group
Waltham Forest
• In urban areas of high population density a small number of service points will be able to provide service to a large population. In rural areas more service points will be required to enable the population to have easy access.
• The scatter plots below compare these two factors. For all UK library authorities it can be seen that as population density increases (on the horizontal axis), the number of libraries per 100,000 population tends to be lower.
• As these charts are strongly effected by outliers, values for population density are capped at 120 and service points per 100,000 population capped at 18.0 and 3.0 for static service points and mobile libraries respectively.
Mobile libraries per 100,000 population
0.0
0.1
0.2
0.3
0.4
0.5
0.6
n z h t u r x w s m k g f e d a
62.5%
37.5%
% Authorities with no mobile libraries
% Authorities with mobile libraries
Page 9 12/12/2012Libraries_Profile
2011-12 Actuals
Hours Open
All Libraries < 10
Mobile Libraries >10
Static: 10-29
Static: 30-44
Static: 45-59
Static: >60
Total
Busiest Service Point (Issues): Busiest Service Point (Visits):
Average: 60.0Waltham Forest 65.0 Average: 59.4 Waltham Forest 65.0
Opening Hours - Busiest Service Points
Walthamstow Walthamstow
9
0 2
4 0 1.5 0.6
0.0 1.4
11.1% 8.7%
44.4% 40.1%
44.4% 14.8%
1 5 0.4 0.4
0.0% 32.9%
4 4 1.5 1.8
0 1 0.0 0.1 0.0% 3.0%
0.0 0.0 0.0% 0.4%0 0
% in Each BandAuthority Average Authority Average Authority Average
Service Points / 100,000 population
A3: Opening Hours
Percentage of libraries in each opening hours band
0%
5%
10%
15%
20%
25%
30%
35%
40%
45%
50%
All Libraries < 10 Mobile Libraries >10 Static: 10-29 Static: 30-44 Static: 45-59 Static: >60
Weekly Opening Hours
WalthamForestComparatorGroup
Opening Hours at theBusiest Service (Issues)
01020304050607080
a k g z e d r h f u w t m n s x
Opening Hours at theBusiest Service (Visits)
0102030405060708090
d a k g z e f u w t r m n s h x
Page 10 12/12/2012Libraries_Profile
2011-12 Actuals
Active Borrowers
Housebound Readers
Source: CIPFA Public Library Statistics 2012 - Cells 91, 92
Physical Visits
2007-08
2008-09
2009-10
2010-11
2011-12
Source: CIPFA Public Library Statistics 2012 - Cell 93 and equivalent for previous years
1,405,714 5,413 5,807
1,587,469 7,077 6,452
1,419,922 6,252 6,321
Number per 1,000 pop Average
1,670,978 7,486 6,573
1,662,661 7,479 6,495
33,682 130 179
104 0.4 1.6
Physical Visits for Library Purposes
A4: Library Users
Number /1,000 pop Average
Number of Active Borrowers
0
50
100
150
200
250
300
t e x h u w r z n f a s d g k m
Number of Housebound Readers per 1,000 population
01234567
h e w d a f x s r m z n t u k g
Physical Visits for Library Purposes
01,0002,0003,0004,0005,0006,0007,0008,0009,000
a w z d h t u n s x r g e f k m
Physical Visits per 1,000 population
0
1,000
2,000
3,000
4,000
5,000
6,000
7,000
8,000
2007-08 2008-09 2009-10 2010-11 2011-12
Waltham Forest Average
Page 11 12/12/2012Libraries_Profile
2011-12 Actuals
Average
S.P. with Electronic Counters Visits to Website
Source: CIPFA Public Library Statistics 2012 - Cell 96 Source: CIPFA Public Library Statistics 2012 - Cell 97
Website Visits
2007-08
2008-09
2009-10
2010-11
2011-12
Source: CIPFA Public Library Statistics 2012 - Cell 97 and equivalent for previous years
182,933 704 672
182,165 812 662
177,516 782 767
179,643 808 650
138,080 619 1,117
Number per 1,000 pop Average
92% 70489%
A4: Library Users (continued)
Authority Number per 1,000 pop Average
672182,933
Percentage of Service Points with Electronic Counters
0%
20%
40%
60%
80%
100%
t x w s k e d h f z m a g n r u
Visits to Website per 1,000 population
0
500
1,000
1,500
2,000
2,500
r w h d x a g z n m s t f u k e
Website Visits per 1,000 population
0
200
400
600
800
1,000
1,200
2007-08 2008-09 2009-10 2010-11 2011-12
Waltham Forest Average
Page 12 12/12/2012Libraries_Profile
2011-12 Actuals
Terminals Hours Available
Source: CIPFA Public Library Statistics 2012 - Cell 17 Source: CIPFA Public Library Statistics 2012 - Cell 18
Hrs Recorded Service Points with Wi-Fi Access
Source: CIPFA Public Library Statistics 2012 - Cell 19 Source: CIPFA Public Library Statistics 2012 - Cell 20
per 1,000 pop Average Authority Average
230,951 889 799 67% 46%
176 67.8 70.9 542,039 2,087 1,657
per 100,000 pop Average Number
A5: Electronic Workstations
per 1,000 pop AverageNumber
Number of Terminals per 100,000 population
0
20
40
60
80
100
120
a t h x n d r z g m s e w u k f
Number of Hours Recorded per 1,000 population
0
200
400
600
800
1,000
1,200
1,400
a u z w t g s r n h x d k m f e
Number of Hours Available per 1,000 population
0
500
1,000
1,500
2,000
2,500
3,000
3,500
a t g z n h d r u x s e w k f m
Percentage of Service Points with Public Wi-Fi Access
0%10%20%30%40%50%60%70%80%90%
100%
x k d z u g t h w r a m s n f e
Page 13 12/12/2012Libraries_Profile
(See page 15 for details)
Section Contents
Page 15 B1: Financial Information (Actuals)
Net expenditure, revenue expenditure & income
Revenue expenditure breakdown
Revenue income breakdown
Page 18 B2: Cost Indicators
Various cost indicators
Page 19 B3: Financial Information (Estimates)
Net expenditure, revenue expenditure & income
% expenditure on staff and materials
Page 20 B4: Staffing
Staff per 100k population
Professional & other paid staff
Staff costs per employee
Electronic counters
Visits to website
Page 22 B5: Volunteers
Analysis of numbers and hours
SECTION B: RESOURCING
Total Revenue Expenditure
£0
£5,000
£10,000
£15,000
£20,000
£25,000
£30,000
a m x d t f s z e r n h w k g u
• This section examines levels of expenditure, staffing and the use of volunteers.
Revenue Expenditure per 1,000 population
Page 14 12/12/2012Libraries_Profile
2011-12 Actuals
Revenue Expenditure
Revenue Income
Net Expenditure
graphs shown per 1,000 population
Source: CIPFA Public Library Statistics 2012 - Cells 126, 136 & 137
Revenue Expenditure
2008-09
2009-10
2010-11
2011-12
2012-13 (Estimates)
Source: CIPFA Public Library Statistics 2012 - Cell 126 and equivalent for previous years
3,940,118 15,172 19,865
3,831,500 14,754 18,462
4,859,563 21,665 23,352
4,407,251 19,407 23,762
£ per 1,000 pop Average
4,888,189 21,900 22,943
(185,325) (714) (1,548)
3,754,793 14,458 18,317
B1: Financial Information (Actuals)
£ per 1,000 pop Average
19,865 3,940,118 15,172
Revenue Expenditure per 1,000 population: Time Series
£0
£5,000
£10,000
£15,000
£20,000
£25,000
2008-09 2009-10 2010-11 2011-12 2012-13
Waltham Forest Average
Net Expenditure
£0
£5,000
£10,000
£15,000
£20,000
£25,000
£30,000
m x d a t s f e r z n h k g w u
Total Revenue Expenditure
£0
£5,000
£10,000
£15,000
£20,000
£25,000
£30,000
a m x d t f s z e r n h w k g u
Revenue Income
£0£1,000£2,000£3,000
£4,000£5,000£6,000£7,000
a z n t h w x k r e f u d s g m
Page 15 12/12/2012Libraries_Profile
Revenue Expenditure (2011-12 Actuals)
Employees
Premises
Total Materials
Computing Costs
Other Supplies & Services
Transport
Third Party Payments
Support Service Costs
Total Revenue Expenditure
graphs show expenditure per 1,000 population
Source: CIPFA Public Library Statistics 2012 - Cells 100 to 126
305,300 1,176 3,959
3,940,118 15,172 19,865
20,164 78 63
3,589 14 304
128,148 493 539
176,450 679 870
360,445 1,388 2,107
312,900 1,205 1,435
£ per 1,000 pop Average
2,633,121 10,139 10,589
Employees
£0£2,000£4,000£6,000£8,000
£10,000£12,000£14,000£16,000£18,000
x d z a t u f m h g k w r e s n
Premises
£0
£1,000
£2,000
£3,000
£4,000
£5,000
£6,000
£7,000
£8,000
a r z e w k x f m n t h g u d s
Total Materials
£0
£500
£1,000
£1,500
£2,000
£2,500
t f r k x u e n a h d g z m s w
Computing Costs
£0£200£400£600£800
£1,000£1,200£1,400£1,600£1,800£2,000
r x f w n h g u e z m t k d s a
Other Supplies & Services
£0
£500
£1,000
£1,500
£2,000
£2,500
a d t w f r z s e g n h k u m x
Transport
£0
£20
£40
£60
£80
£100
£120
£140
£160
h r x u d g z e m w f n a s k t
Third Party Payments
£0£200£400£600£800
£1,000£1,200£1,400£1,600£1,800
x a m n s k g t u z w r h f e d
Support Service Costs
£0
£2,000
£4,000
£6,000
£8,000
£10,000
£12,000
£14,000
m s n d e t f h z a r w x g k u
Page 16 12/12/2012Libraries_Profile
graphs shown per 1,000 population
Revenue Income (2011-12 Actuals)
Overdue Charges
Hire of Audio & Visual Materials
Specific Grants
Receipts from the Public
Corporate Income
Other Income
Total Revenue Income
Source: CIPFA Public Library Statistics 2012 - Cells 127 to 136
(75,936) (292) (262)
(185,325) (714) (1,548)
(7,108) (27) (380)
0 0 (431)
(49,921) (192) (154)
(1,600) (6) (74)
£ per 1,000 pop Average
(50,760) (195) (247)
Overdue Charges
£0£50
£100£150£200£250£300£350£400£450
x n f z e t w s h r g k m u a d
Hire of Audio & Visual Materials
£0£50
£100£150£200£250£300£350£400£450£500
z h r x g f e n d u t s a m w k
Specific Grants
£0£50
£100£150£200£250£300£350£400£450£500
h z s d a u f g x w t r n m k e
Receipts from the Public
£0
£500
£1,000
£1,500
£2,000
£2,500
a n t e r z x w h s u f d m g k
Corporate Income
£0£500
£1,000£1,500£2,000£2,500£3,000£3,500£4,000£4,500
a t k z h n u d f x w r m g e s
Other Income
£0£100£200£300£400£500£600£700£800£900
£1,000
w z r n g f x a k d u e h t m s
Page 17 12/12/2012Libraries_Profile
Average Cost per Book Cost per Visitor
• Average cost per book acquisition. • Revenue expenditure divided by visitor number.
Source: CIPFA Public Library Statistics 2012 - Source: CIPFA Public Library Statistics 2012 -Sum of Cells 102 to 106 divided by Cell 36 Cell 126 divided by Cell 93
% Employee Expenditure % Material Expenditure
Source: CIPFA Public Library Statistics 2012 - Source: CIPFA Public Library Statistics 2012 -Cell 100 as a percentage of Cell 126 Cell 120 as a percentage of Cell 126
% Support Services
Source: CIPFA Public Library Statistics 2012 -Cell 125 as a percentage of Cell 126
% Average
8% 20%
% Average % Average
67% 53% 8% 7%
B2: Cost Indicators
£ p Average £ p Average
£6.85 £7.03 £2.80 £3.42
Average Cost per Acquisition (Books)
£0
£2
£4
£6
£8
£10
£12
w d e h n t m f k a g u x z r s
Material Expenditure as a % of Revenue Expenditure
0%
2%
4%
6%
8%
10%
12%
14%
k t u f r n g e h x z d a m s w
Employee Expenditure as a % of Revenue Expenditure
0%
10%
20%
30%
40%
50%
60%
70%
80%
u g x k w h z d t f r e a s m n
Cost per Visitor
£0£1£2£3£4£5£6£7£8£9
m x f e t d s r a n k g h z u w
Support Service Costs as a % of Revenue Expenditure
0%5%
10%15%20%25%30%35%40%45%50%
s m n e d t f h z w r a g x k u
Page 18 12/12/2012Libraries_Profile
graphs shown per 1,000 population
Net Expenditure
Employees
Premises
Supplies & Services - Materials
Other Expenditure
Revenue Expenditure
Revenue Income
Net Expenditure
Source: CIPFA Public Library Statistics 2012 - Cell 140 to 144
2012-13 Estimates 2012-13 Estimates
% Employee Expenditure % Material Expenditure
Source: CIPFA Public Library Statistics 2012 - Source: CIPFA Public Library Statistics 2012 -Cell 140 as a percentage of Cell 144 Cell 142 as a percentage of Cell 144
55% 53% 10% 9%
3,616,400 13,925 16,787
% Average % Average
3,831,500 14,754 18,462
(215,100) (828) (1,675)
398,400 1,534 1,587
734,600 2,829 4,867
2,107,100 8,114 9,818
591,400 2,277 2,190
B3: Financial Information (2012-13 Estimates)
£ per 1,000 pop Average
Material Expenditure as a % of Revenue Expenditure
0%
2%
4%
6%
8%
10%
12%
14%
k h u g r z n t e m f a x d w s
Employee Expenditure as a % of Revenue Expenditure
0%
10%
20%
30%
40%
50%
60%
70%
80%
m k u h w x z g f d t r s a n e
Net Expenditure
£0
£5,000
£10,000
£15,000
£20,000
£25,000
d t x e r a f z w s n h g u m k
Total Revenue Expenditure
£0
£5,000
£10,000
£15,000
£20,000
£25,000
£30,000
a t d x e r z f w n h s g u m k
Total Revenue Income
£0£1,000£2,000£3,000£4,000£5,000£6,000£7,000£8,000
a z n x h t w r e f k d g u s m
Page 19 12/12/2012Libraries_Profile
at 31 March 2012
Professional Staff
All Other Staff
Total Staff
Source: CIPFA Public Library Statistics 2012 - Cells 62 to 64
This tree diagram analyses professional and other staff as a percentage of total staff. Your authority's value is followed by the average value in italics.
Professional Staff
Total Staff
All Other Paid Staff
17.1%
92.1% 82.9%
73.0 28.1 34.6
7.9%
5.8 2.2 5.9
67.2 25.9 28.7
B4: Staffing
FTE per 100,000 pop Average
Total Staff per 100,000 population
0
10
20
30
40
50
60
d r u x a w m f t e h z g s n k
Professional Staff per 100,000 population
0
2
4
6
8
10
12
14
z d e u r x a k s f w t m h g n
Other Paid Staff per 100,000 population
05
101520253035404550
d m w r t x a f u h g e s n z k
Page 20 12/12/2012Libraries_Profile
Employee Costs per Employee
Source: CIPFA Public Library Statistics 2012 -
Cell 100 divided by Cell 64
All Staff
2007-08
2008-09
2009-10
2010-11
2011-12
Source: CIPFA Public Library Statistics 2012 - Cell 64 and equivalent for previous years
0.40
73.0 0.28 0.35
75.9 0.34 0.43
75.9 0.34 0.40
75.9 0.33
31,389
FTE per 1,000 pop Average
75.9 0.34 0.45
B4: Staffing (continued)
£ Average
36,070
Staff Numbers per 1,000 population: Time Series
0.00
0.05
0.10
0.15
0.20
0.25
0.30
0.35
0.40
0.45
0.50
2007-08 2008-09 2009-10 2010-11 2011-12
Waltham Forest Average
Employee Costs per 1,000 population
£0£2,000£4,000£6,000£8,000
£10,000£12,000£14,000£16,000£18,000
x d z a t u f m h g k w r e s n
Employee Costs per Employee
£0£5,000
£10,000£15,000£20,000£25,000£30,000£35,000£40,000£45,000£50,000
k x z g h t a s f e n u m w r d
Employees per 1,000 population
0.0
0.1
0.2
0.3
0.4
0.5
0.6
d r u x a w m f t e h z g s n k
Page 21 12/12/2012Libraries_Profile
2011-12 Actuals
Volunteers
Volunteer Hours
Average Hours per Volunteer
Source: CIPFA Public Library Statistics 2012 - Cells 65 & 66
• The section below uses 1,625 hours as the annual hours worked by a full-time member of staff.• We use this to compare hours provided by paid staff and volunteers.• The two charts below compare the volunteers to the total of paid staff and volunteers.
% Hours worked by volunteers Volunteers as % headcount
Source: CIPFA Public Library Statistics 2012 - Cells 65 & 66 Source: CIPFA Public Library Statistics 2012 - Cells 65 & 66
Volunteers
2007-08
2008-09
2009-10
2010-11
2011-12
Source: CIPFA Public Library Statistics 2012 -
Cell 65 and equivalent for previous years
4 44
0 106
4 40
0.0% 2.9%
4 18
3 27
0.0% 34.9%
Number Average
FTE Average % Average
Average
0 106
na 48.2
0 4,455
B5: Volunteers
NumberNumber of Volunteers
0
100
200
300
400
500
600
n d s x r z u a e f t w k m h g
Number of Volunteer Hours
0
5,000
10,000
15,000
20,000
25,000
30,000
35,000
d n x s w z r u e a f t m k h g
Number of Hours per Volunteer
020406080
100120140160180
h g w m d n e x z f u a k t r s
Number of Volunteers: Time Series
0
20
40
60
80
100
120
2007-08 2008-09 2009-10 2010-11 2011-12
Waltham Forest Average
Volunteer hours as a % of volunteer hours plus employee hours
0.0%
5.0%
10.0%
15.0%
20.0%
25.0%
n d x s w z e a u r f t k m h g
Number of volunteers as a % of volunteer headcount plus employee headcount
0%10%20%30%40%50%60%70%80%90%
100%
n s d x r z a u e t f k w m h g
Page 22 12/12/2012Libraries_Profile
(See page 24 for details)
Section Contents
Page 24 C1: Book Issues
Split by children/adult and fiction/non-fiction
Page 25 C2: Stock Turn
Split by children/adult and fiction/non-fiction
Page 26 C3: Audio, Visual, Electronic & Other Issues
Split by various categories
Page 28 C4: Request Service
Total and online
Page 28 C5: Enquiries
Total and online
Page 28 C6: Inter-Library Loans
Supplied and received
SECTION C: WORKLOAD
Total Book Issues
0
1,000
2,000
3,000
4,000
5,000
6,000
7,000
e u x r t n w a f z s h k g d m
• This section examines issues and stock turn for books and other items along with requests, enquiries and loans.
Book issues per 1,000 population
Page 23 12/12/2012Libraries_Profile
2011-12 Actuals
Adult Fiction
Adult Non-Fiction
Children's Fiction
Children's Non-Fiction
Total Book Issues
graphs shown per 1,000 population
Breakdown of issues (percentage). Your authority'svalue is followed by the average value in italics.
Adult Fiction
Adult Non-Fiction
Children's Fiction
Children's Non-Fiction
Source: CIPFA Public Library Statistics 2012 - Cells 68 to 72
31.1% 32.7%
5.9% 7.7%
BookIssues
22.9% 23.7%
40.2% 35.9%
45,059 174 306
768,581 2,959 3,974
176,051 678 942
308,729 1,189 1,426
238,742 919 1,300
C1: Book Issues
Number /1,000 pop Average Adult Fiction Issues
0
500
1,000
1,500
2,000
2,500
x h e u a t r w s n z f g d k m
Adult Non-Fiction Issues
0200400600800
1,0001,2001,4001,6001,800
e u r z t n x f s w a k g h d m
Children's Fiction Issues
0
500
1,000
1,500
2,000
2,500
u r e n t x w f z a k s g d m h
Total Book Issues
0
1,000
2,000
3,000
4,000
5,000
6,000
7,000
e u x r t n w a f z s h k g d m
Children's Non-Fiction Issues
0
100
200
300
400
500
600
u n r e w f x t a k z s d g h m
Page 24 12/12/2012Libraries_Profile
2011-12 Actuals
Adult Fiction
Adult Non-Fiction
Children's Fiction
Children's Non-Fiction
Total Book Issues
Source: CIPFA Public Library Statistics 2012 - Cells 68 to 72 divided by Cells 23 to 27 respectively
• Number of books issued divided by the book stock(i.e. the average number of times each book was issued during the year).
2.6 2.0
3.2
3.5 3.9
2.3 2.6
4.1 4.3
3.4
C2: Stock Turn
Number Average
Adult Fiction Stock Turn
0.0
1.0
2.0
3.0
4.0
5.0
6.0
7.0
x h r w e s n t k u g z m a d f
Children's Fiction Stock Turn
0.0
1.0
2.0
3.0
4.0
5.0
6.0
7.0
w x e s r n m t k g f z d u h a
Children's Non-Fiction Stock Turn
0.0
0.5
1.0
1.5
2.0
2.5
3.0
3.5
x r g s e f k t m w n h d a z u
Total Book Issue Stock Turn
0.0
1.0
2.0
3.0
4.0
5.0
6.0
x r s h w k e n m g t z d f u a
Adult Non-Fiction Stock Turn
0.0
1.0
2.0
3.0
4.0
5.0
6.0
x r k s m n w d e z g h f u a t
Page 25 12/12/2012Libraries_Profile
2011-12 Actuals
Sound Recordings
Music
Adult Talking Books
Children's Talking Books
Video & DVDs
Multimedia & Open Learning
CD-ROMs & Software
Electronic Products
eBooks
eAudio
eAudiovisuals
Total Audio Visual Issues
graph shown per 1,000 population
Music
Adult Talking Books
Children's Talking Books
Videos & DVDs
Multimedia & Open Learning
CD-ROMs & Software
eBooks
eAudio
eAudiovisuals
0.0% 0.4%
0.0% 1.5%
0.0% 0.8%
0.0% 0.0%
6.9% 7.2%
Audio, Visual,Electronic
& Other Issues
22.2% 46.2%
37.2% 3.0%
28.8% 26.7%
0 0.0 0.0
4.9% 14.2%
51,371 197.8 311.9
0 0.0 4.7
0 0.0 2.6
19,119 73.6 9.5
0 0.0 1.2
3,563 13.7 22.5
11,385 43.8 144.1
2,524 9.7 44.2
14,780 56.9 83.3
C3: Audio, Visual, Electronic & Other Issues
Number /1,000 pop Avg
Total Audio, Visual, Electronic & Other Issues
0
100
200
300
400
500
600
700
800
900
z e h r a t w n d g f m s u x k
Page 26 12/12/2012Libraries_Profile
Source: CIPFA Public Library Statistics 2012 - Cells 73 to 82
graphs shown per 1,000 population
Source: CIPFA Public Library Statistics 2012 - Cells 73 to 82
C3: Audio, Visual, Electronic & Other Issues (continued)
Music Issues
020406080
100120140160180
z e a r h d w u m s g t f k x n
Adult Talking Book Issues
0
50
100
150
200
250
a r h z w t s e d x g n m u k f
Children's Talking Book Issues
0
10
20
30
40
50
60
n e z s x f t r d m w g a u h k
Video & DVD Issues
0
100
200
300
400
500
600
z e h t r f n w m u x s k d g a
Multimedia & Open Learning Pack Issues
01020304050607080
g z e w n d f m u a t s x r k h
eBook Issues
0
2
4
6
8
10
12
14
u x r a k z d h s m n w t g f e
eAudio Issues
012345678
m u r x d k h a z s n w t g f e
eAudiovisual Issues
0.0
0.3
0.6
1.0
1.3
z x w u t s r n m k h g f e d a
Page 27 12/12/2012Libraries_Profile
2011-12 Actuals
Requests Online Requests
graphs shown per 1,000 population
Source: CIPFA Public Library Statistics 2012 - Cell 83 Source: CIPFA Public Library Statistics 2012 - Cell 84
2011-12 Actuals
Enquiries Online Enquiries
graphs shown per 1,000 population
Source: CIPFA Public Library Statistics 2012 - Cell 88 Source: CIPFA Public Library Statistics 2012 - Cell 89
2011-12 Actuals
Loans Supplied Loans Received
graphs shown per 1,000 population
Source: CIPFA Public Library Statistics 2012 - Cell 98 Source: CIPFA Public Library Statistics 2012 - Cell 99
0.1 1.6
Number per 1,000 pop
78 0.3 1.7 33
per 1,000 pop Average
per 1,000 pop Average
na 62.0
Average Number
125 na
C6: Inter-Library Loans
Number per 1,000 pop Average Number
na
Average Number
na 1,152 na
C5: Enquiries
na 92
Number per 1,000 pop
19,743 76
C4: Request Service
per 1,000 pop Average
Number of Requests for Specific Items
0
50
100
150
200
250
300
u a r e t f z m x k n g w d h s
Number of Online Requests
0
50
100
150
200
250
300
w n g f u a e r k m t x z d s h
Number of Enquiries
0
500
1,000
1,500
2,000
2,500
3,000
3,500
4,000
z u r n m k g f d a w x t s e h
Number of Online Enquiries
0
50
100
150
200
250
300
350
z u r n m k g f e a d w s x h t
Supplied
0.0
1.0
2.0
3.0
4.0
5.0
6.0
7.0
f e s x u w h r a n k g z m t d
Received
0.0
1.0
2.0
3.0
4.0
5.0
6.0
7.0
m x d f s w n u h t e r a k g z
Page 28 12/12/2012Libraries_Profile
(Stock per 1,000 population)
(See page 30 for details)
Section Contents
Page 30 D1: Book Stock
Split by children/adult and fiction/non-fiction
Page 32 D2: Audio, Visual, Electronic & Other Stock
Split by various categories
Page 35 D3: Book Acquisitions
Split by children/adult and fiction/non-fiction
Page 36 D4: Audio, Visual, Electronic & Other Acquisitions
Split by various categories
Page 37 D5: All Acquisitions (Books & Audio Visual)
Trendline
Page 38 D6: Lending Stock Replenishment Rate
Overall replenishment rate
SECTION D: STOCK
• This section examines issues and stock turn for books and other items along with requests, enquiries and loans.
Book Stock at 31 March 2012
0
100
200
300
400Adult Fiction
Adult Non-Fiction
Children's Fiction
Children's Non-Fiction
Avg
Waltham Forest
Page 29 12/12/2012Libraries_Profile
• Books per 1,000 population, see next page for detail.
This tree diagram analyses each type of stock as a percentage of total book stock. Your authority's value is followed by the average value in italics.
Reference Books
Adult Fiction
Adult Non-Fiction
Book Stock Lending Stock
Children's Fiction
Children's Non-Fiction
Reserve Stock
Source: CIPFA Public Library Statistics 2012 - Cells 22 to 29
7.2% 13.0%
0.0% 9.1%
29.0% 28.2%
31.8% 30.7%
96.6% 83.7%
32.0% 28.1%
D1: Book Stock
Summary
3.4% 7.2%
Book Stock at 31 March 2012
050
100150200250300350400Adult Fiction
Adult Non-Fiction
Children's Fiction
Children's Non-Fiction
Avg Waltham Forest
Page 30 12/12/2012Libraries_Profile
at 31 March 2012
Reference Books
Lending Stock
Adult Fiction
Adult Non-Fiction
Children's Fiction
Children's Non-Fiction
Reserve Stock
Total Book Stock
graphs shown per 1,000 population
Source: CIPFA Public Library Statistics 2012 - Cells 22 to 29
246,228 948 1,415
17,141 66 154
0 0 129
75,599 291 363
76,021 293 332
1028,424
69,043 266 334
D1: Book Stock (continued)
No. /1,000 pop Avg
32
Children's Fiction Stock
0100200300400500600700800
u a r t z f n e d k g x s w h m
Children's Non-Fiction Stock
050
100150200250300350400450
u n w a e f z t r x d k h s g m
Reserve Stock
050
100150200250300350400450
t z r u m x h w d s n f e k g a
Total Book Stock
0
500
1,000
1,500
2,000
2,500
3,000
u t a z e n r f x w d h s g k m
Reference Book Stock
050
100150200250300350400
n a x u z d f e m t s w g k r h
Adult Fiction Stock
0
100
200
300
400
500
600
a e u t f h x z w r d n s g k m
Adult Non-Fiction Stock
0
100
200
300
400
500
600
700
e u t z f a n w r s g h k x d m
Page 31 12/12/2012Libraries_Profile
• Stock per 1,000 population, see next page for detail.
This tree diagram analyses each type of stock as a percentage of total audio visual stock.Your authority's value is followed by the average value in italics.
For Reference Music
Adult Talking Books
Children's Talking Books
Videos & DVDs
Audio, Visual,
Electronic & Lending Stock Multimedia & Open Learning Packs
Other Stock
CD-ROMs & Software
eBooks
eAudio
eAudiovisuals
Reserve Stock
Source: CIPFA Public Library Statistics 2012 - Cells 37 to 49
0.0% 6.2%
0.0% 2.3%
0.0% 0.0%
0.0% 0.5%
0.0% 2.7%
33.1% 35.3%
100.0% 84.2% 7.6% 4.6%
30.3% 18.8%
7.7% 7.7%
D2: Audio, Visual, Electronic & Other Stock
0.0% 9.6% 21.3% 28.1%
Stock at 31 March 2012
0
10
20
30
40
50Reference
Music
Adult - Talking Books
Children - Talking Books
Video/DVD
MultimediaSoftware
Reserve
eBooks
eAudio
eAudiovisuals
Avg Waltham Forest
Page 32 12/12/2012Libraries_Profile
at 31 March 2012
For Reference
Lending Stock
Sound - Music
Sound - Adult Talking Books
Sound - Children's Talking Books
Video & DVDs
Multimedia & Open Learning
CD-ROMs & Software
Electronic - eBooks
Electronic - eAudio
Electronic - eAudiovisuals
Reserve Stock
Total Audio Visual Stock
graph shown per 1,000 population
Source: CIPFA Public Library Statistics 2012 - Cells 37 to 49
28,789 110.9 170.3
0 0.0 0.0
0 0.0 9.7
0 0.0 3.5
0 0.0 3.0
2,178 8.4 6.1
0 0.0 0.6
2,222 8.6 10.1
9,535 36.7 46.2
6,120 23.6 36.7
8,734 33.6 24.6
0 0.0 14.9
0.0 14.9
D2: Audio, Visual, Electronic & Other Stock (continued)
Number Avgper 1,000 pop
Total Audio Visual Stock
0
50
100
150
200
250
300
350
400
450
500
h z a e u t r d w g n f x k s m
Page 33 12/12/2012Libraries_Profile
graphs shown per 1,000 population
Source: CIPFA Public Library Statistics 2012 - Cells 37 to 49
D2: Audio, Visual, Electronic & Other Stock (continued)
Reference Stock
0.0
50.0
100.0
150.0
200.0
250.0
h a t x m e z w u s r n k g f d
Music Stock
0
20
40
60
80
100
z a d e h u r w g f n t s m k x
Adult Talking Book Stock
0
10
20
30
40
50
60
a h u g r z t x s d n e k f m w
Children's Talking Book Stock
0
5
10
15
20
25
30
f z t u s n a e g d x h r m k w
Video & DVD Stock
020406080
100120140160
z h e t r w u g a n d x k m s f
Multimedia & Open Learning Pack Stock
05
10152025303540
w f u g z e n a d m t s r x k h
CD-ROM & Software Stock
0.0
0.5
1.0
1.5
2.0
2.5
3.0
r u k a d f m t n z x w s h g e
Reserve Stock
010203040506070
t h e n x d r s k z w u m g f a
eBooks
02468
101214
r u k a h x s z d m w t n g f e
eAudio
02468
101214
u r k a m h x s d z n w t g f e
eAudiovisuals
0
0
0
0
0
0
0
z x w u t s r n m k h g f e d a
Page 34 12/12/2012Libraries_Profile
2011-12 Actuals graphs shown per 1,000 population
Reference Books
Lending Stock
Adult Fiction
Adult Non-Fiction
Children's Fiction
Children's Non-Fiction
Total Book Acquisitions
This tree diagram analyses each type of stock as a percentage of total book acquisitions. Your authority's value is followed by the average value in italics.
Reference Books Adult Fiction
Adult Non-Fiction
Book Acquisitions Lending Stock
Children's Fiction
Children's Non-Fiction
Source: CIPFA Public Library Statistics 2012 - Cells 30 to 36
19.4% 22.9%
41.7% 33.1%
6.7% 8.3%
99.3% 98.8%
23,868 91.9 135.2
0.7% 1.2% 32.2% 35.7%
9,891 38.1 44.2
1,578 6.1 11.0
7,633 29.4 47.7
4,595 17.7 30.6
171 0.7 1.6
D3: Book Acquisitions
Number per 1,000 pop Average
Total Book Acquisitions
0
50
100
150
200
250
d t f r k x u a e n m s z g h w
Reference Book Acquisitions
0
1
2
3
4
u m x h t z e d n f k r w g a s
Adult Fiction Acquisitions
0
20
40
60
80
100
x d e t f k r u a s m n h g z w
Adult Non-Fiction Acquisitions
0
10
20
30
40
50
60
f t k n r a d u e z s x m g h w
Children's Fiction Acquisitions
01020304050607080
t d r f k u a g x m z e s n w h
Children's Non-Fiction Acquisitions
0
5
10
15
20
25
t n d r w f u k a e x z m g s h
Page 35 12/12/2012Libraries_Profile
2011-12 Actuals
graphs shown per 1,000 population
For Reference
Lending Stock
Sound - Music
Sound - Adult Talking Books
Sound - Children's Talking Books
Video & DVDs
CD-ROMs, Software & Multimedia*
eBooks
eAudio
eAudiovisuals
Total Audio Visual Acquisitions
* Includes CD-ROMs & Software, Multimedia & Open Learning
Source: CIPFA Public Library Statistics 2012 - Cells 50 to 61
2,451 9.4 13.9
0 0.0 0.9
0 0.0 0.0
0 0.0 0.3
0 0.0 1.7
167 0.6 0.8
1,808 7.0 6.4
2 0.0 1.5
474 1.8 2.1
0 0.0 0.1
D4: Audio, Visual, Electronic & Other Acquisitions
Number Avgper 1,000 pop
Total Audio Visual Acquisitions
0
5
10
15
20
25
30
35
h r u z d k f e x m t n a g s w
Adult Talking Book Acquisitions
0
1
2
3
4
5
r k a h x d m z g t e u s n f w
Children's Talking Book Acquisitions
0.0
0.5
1.0
1.5
2.0
f z h d m x t n g s k a u r e w
Video & DVD Acquisitions
0
5
10
15
20
h f e z n r g t x k m d u a s w
Reference Acquisitions
0.0
0.5
1.0
1.5
2.0
2.5
a m x t z w u s r n k h g f e d
Music Acquisitions
01234567
d r z u a e t h m k n f x s w g
eAudio & eAudiovisual Acquisitions
0.01.02.03.04.05.06.07.08.0
u m h r k x z d s a w t n g f e
eBook Acquisitions
012345678
u h r k x z a d s m w t n g f e
CD-ROMs, Software & Multimedia Acquisitions*
0.0
0.2
0.4
0.6
0.8
1.0
m r e w z k d f x n t a s u h g
Page 36 12/12/2012Libraries_Profile
This tree diagram analyses each type of stock as a percentage of total audio visual acquisitions. Your authority'svalue is followed by the average value in italics.
For Reference Music
Adult Talking Books
Children's Talking Books
Videos & DVDs
Audio, Visual,
Electronic & Lending Stock Multimedia & Open Learning Packs
Other Acquisitions
CD-ROMs & Software
eBooks
eAudio
eAudiovisuals
Source: CIPFA Public Library Statistics 2012 - Cells 50 to 61
Acquisitions
2007-08
2008-09
2009-10
2010-11
2011-12
Source: CIPFA Public Library Statistics 2012 - Cells 36 & 61
26,319 101 151
50,563 225 193
37,359 165 170
37,742 169 202
43,988 198 220
0.0% 6.4%
Number per 1,000 pop Average
0.0% 0.0%
D5: All Acquisitions (Books and Audio Visual)
0.0% 0.7%
0.0% 12.5%
73.8% 46.5%
100.0% 100.0% 0.0% 1.6%
19.3% 15.4%
6.8% 6.0%
D4: Audio, Visual, Electronic & Other Acquisitions (continued)
0.0% 1.0% 0.1% 11.0%
Acquisitions per 1,000 population: Time Series
0
50
100
150
200
250
2007-08 2008-09 2009-10 2010-11 2011-12
Waltham Forest Average
Page 37 12/12/2012Libraries_Profile
Lending Stock • Time taken in years to replenish the lending stock on
Replenishment Rate open access or available on loan at 2011-12 rate.
Source: CIPFA Public Library Statistics 2012 - (Cell 27 + Cell 47) / (Cell 35 + Cell 60)
Years Average
10.2 8.9
D6: Lending Stock Replenishment Rate
Lending Stock Replenishment Rate
02468
101214161820
w u z e a h g n s t f r m x k d
Page 38 12/12/2012Libraries_Profile
(See page 39 for details)
Section Contents
Page 40 E1: Requests
% supplied in 7, 15 and 30 days
Page 41 E2: Adults Public Library Users Survey (PLUS)
Satisfaction Measures
Page 42 E2: Childrens Public Library Users Survey (PLUS)
Satisfaction MeasuresOutcome Measures
SECTION E: PERFORMANCE
• The CIPFAstats Public Library Statistics primarily collect cost and quantity figures. Here we analyse the performance data included, in particular the results of the lastest PLUS surveys*.
Library is 'Very Good' or 'Good'
0%
10%
20%
30%
40%
50%
60%
70%
80%
90%
100%
z w t r n g f x s a e u d h k m
*Public Library Users Survey (PLUS) This PLUS data is the feedback from the individuals who makes use of library services. It contains the views of children, young people and adults from diverse neighbourhoods who have been surveyed on a variety of topics including books, homework and computers. Examples of the way the PLUS data is used includes, for example, demographic profiling to determine demand amongst key groups for services. If you would like to learn more about PLUS please contact [email protected]
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2011-12 Actuals
Percentage Supplied
within 7 days
within 15 days
within 30 days
Source: CIPFA Public Library Statistics 2012 - Cells 85 to 87
75%
85% 86%
E1: Requests
Authority Average
35% 55%
69%
Percentage supplied within 7 days
0%
10%
20%
30%
40%
50%
60%
70%
80%
90%
z n x w e h s t m r u a f d g k
Percentage supplied within 15 days
0%10%20%30%40%50%60%70%80%90%
100%
n h x z s w r e u a f k g m d t
Percentage supplied within 30 days
0%10%20%30%40%50%60%70%80%90%
100%
h n x s r e z w u a f k g d m t
Page 40 12/12/2012Libraries_Profile
Survey Year: **
Proportion who view their library opening hours as 'very good' or 'good'
Proportion who find the library easily accessible
Proportion who find the choice of books as 'very good' or 'good'
Proportion who view their library as 'very good' or 'good'
Source: CIPFA Public Library Statistics 2012 - Cells 155 to 163
69%
85%
E2: Public Library User Survey (PLUS)Over 16
Authority Average
na 85%
na 97%
na
na
Choice of Books is 'Very Good' or 'Good'
40%
50%
60%
70%
80%
90%
100%
z w t r n g f x e s u d h a k m
Library is 'Very Good' or 'Good'
40%
50%
60%
70%
80%
90%
100%
z w t r n g f x s a e u d h k m
Library Opening Hours are 'Very Good' or 'Good'
40%
50%
60%
70%
80%
90%
100%
z w t r n g f a x s u d k h e m
Library is easy to get to
40%
50%
60%
70%
80%
90%
100%
z w t r n g f h m k u s d e x a
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Survey Year: **
Proportion who view their library to have convenient opening hours
Proportion who find it easy to access the library
Proportion who view the books in their library as 'good'
Proportion who view their library as 'good'
Source: CIPFA Public Library Statistics 2012 - Cells 155 to 163
81%
na 92%
na 82%
na 77%
E3: Public Library User Survey (PLUS)Under 16
Authority Average
na
The Library is open when I want to come in
40%
50%
60%
70%
80%
90%
100%
z w u t s r n m g f e d a x k h
Library is 'Good'
40%
50%
60%
70%
80%
90%
100%
z w u t s r n m g f e d a x k h
Library is easy to get to
40%
50%
60%
70%
80%
90%
100%
z w u t s r n m g f e d a k x h
Books are 'Good'
40%
50%
60%
70%
80%
90%
100%
z w u t s r n m g f e d a x k h
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Proportion who view their library to have helped them:
Read better
Do better at school
Use computers better
Make friends
Join in and try new things
Learn and find things out
Source: CIPFA Public Library Statistics 2012 - Cells 165 to 170
If there are no figures for your authority in Section E2 & E3, your authority may not have taken part in the PLUS surveys
recently. For more information contact [email protected]
na 52%
na 28%
na 38%
Average
na 62%
na 41%
na 25%
E3: Public Library User Survey (PLUS)Under 16 (continued)
Authority
Using the Library has helped to read better
0%
10%
20%
30%
40%
50%
60%
70%
z w u t s r n m g f e d a x k h
Using the Library has helped to do better at school
0%5%
10%15%20%25%30%35%40%45%50%
z w u t s r n m g f e d a x k h
Using the Library has helped to use computers better
0%
5%
10%
15%
20%
25%
30%
35%
z w u t s r n m g f e d a k x h
Using the Library has helped to make friends
0%
5%
10%
15%
20%
25%
30%
35%
z w u t s r n m g f e d a x k h
Using the Library has helped to join in & try new things
0%5%
10%15%20%25%30%35%40%45%
z w u t s r n m g f e d a x h k
Using the Library has helped to learn and find things out
0%
10%
20%
30%
40%
50%
60%
z w u t s r n m g f e d a x h k
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APPENDIX 1 - Comparative Bar Charts Page 45
APPENDIX 2 - Background Information Page 48
APPENDIX 3 - Financial Information Page 50
APPENDIX 4 - Other CIPFA Libraries Services Page 52
APPENDIX 5 - Contact Us! Page 52
APPENDICES
• Information to help you get the most out of the report.
The report makes a great deal of use of one simple type of chart that is used by many organisations including the consultants McKinsey & Co. to display data simpy and effectively. This section provides a detailed overview of the chart and instructions on how to read the charts to get the most out of them.
This appendix provides comparisons for educational achievement, deprivation, area, population and population density as all these can have in impact on libraries planning.
This appendix provides more detailed tables of the financial data analysed in section B.
Links to other services that CIPFA provides for library authorities.
Let us know what you think and how we can make the profile more useful.
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APPENDIX 1 - Comparative Bar ChartsComparative bar charts
This type of chart is the backbone of our report. It enables us to display the data for the entire group efficiently, displays clearly to readers where their authority sits compared to the group and provides key information about the range of values being compared.
While we hope these charts will be intuitive to many readers, some readers will benefit from a little more information. In this appendix we clarify how these charts work and present techniques for getting the most out of the them.
Example 1: Anatomy of a comparative bar chart
This chart displays fictional user satisfaction data for 25 authorities. Each bar represents an individual authority and the bar for the reader's authority highlights in black.
The values for the authorities are displayed in order starting at the highest value at the left of the chart and dropping to the lowest at the right of the chart.
In this example, the black bar highlights on the left of the chart, showing that the authority is performing strongly (has a high value) for this indicator when compared to the other 24 authorities.
The horizontal black line is the average value for the group. In this example it can literally 'be seen' that the authorities user satisfaction is clearly above average as the black bar is taller than the height of the average line.
The y-axis shows the scale and enables readers to judge the values of individual authorities and the average. While readers natually cannot read exact values off the chart, your authority's own value and the group average will be displayed near the chart, often with the associated raw data.
• group average
• comparator authority
• your authority
Example 2: Comparative bar charts for reports with small numbers of authorities
This example displays fictional income data for 12 authorities.
Authorities can request copies of this report using any grouping of authorities that they wish (e.g. small regional groupings, nearest neighbours or family groupings, core cities up to the whole of Britain).
For small groupings of authorities (19 or less) we display letters under the charts and provide a key in the report to enable readers to identify each of their comparator authorities individually.
• letters enable readers to identify specific authorities
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Example 3: Zero values and unavailable data
Zero values: In some cases the value for any authority might be zero, in this case the value 'displays' as a bar of zero height (i.e. no bar) on the right of the distribution (which follows the pattern of lowest values to the right of the chart).
Unavailable data: In other cases there may not be data available, either because the data were not supplied, or because the data supplied have been rejected. These are displayed by missing bars on the left of the chart.
Averages: Zero values are included in the average as they are genuine values for authorities. The average however excludes unavailable data.
This chart shows fictional agency staff costs for 12 authorities. The four missing bars can potentially cause confusion, however it will quickly become second nature to readers.
In this chart, authorities q, f and a have no spend on agency staff, i.e. they have not used agency staff and therefore their values are genuinely zero. However the use by authority h is unknown and has been excluded from the analysis (represented by the gap on the left of the chart). The chart average is based on only 11 authorities as authority h is excluded.
Example 4: Comparisons with large numbers of authorities
When a large number of authorities are displayed the individual bars get so small that they start to merge. The value for your authority should still be clearly visible as the black bar. While individual bars cannot be seen, this does not detract from the readers ability to compare their value to the group, or learn about overall range of values.
This chart shows fictional overhead costs for 150 authorities. By looking at the shape of the graph and position of the black bar and average line the following information can be observed.
• The black bar authority has a very low figure, being less than a third of the group average.• Data were not available for around 10% of the authorities (gap on left of the chart).• 5% of the authorities report either zero or miniscule costs (gap on right of the chart).• There is great variation in these costs, as the distribution slopes smoothly from left to right showing that there is no 'typical' value for this cost.
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Examples 5-8: Example distributions and help in interpreting them
The distributions of values shown on the charts can vary greatly. Here we show some examples to help readers understand how the distributions can vary. In each case we will keep the black bar authority's value the same and the group average the same, however the shape of the graph and distribution of the groups values are varied to give quite different pictures of the example authority's costs.
• This chart shows a very common distribution (which a statistician would appropriately call the 'normal' distribution).• While there is a wide range of values (20-100) the majority of authorities are in a much tighter range (about half are between 50 and 70).• In this particular case the highlighted authority has one of the highest costs.
• This chart shows a straight sloping distribution.• There is no consistency between authorities and no such thing as a typical value.• In this particular case the highlighted authority is above average, but not signficantly so.
• This distribution is quite rare, the chart clearly displays two distinct groupings of authorities.• In this case interpreting the highlighted authorities value is difficult and it is important to investigate the reasons behind this variation.
• This chart shows little variation between authorities.• In this particular case the highlighted authority is clearly the most expensive per 1,000 population.
QuartilesWe finish this introduction with a quick note about quartiles. Quartiles are a popular simple way to examine distributions of cost or performance data.Quartiles are produced by splitting the distribution into four quarters, as presented on the right.Mathmatically the word quartile refers to the boundaries between the quarters (called the lower quartile, median and upper quartile).In business & management the word quartile is more often used to refer to the quarters themselves. "Top quartile" is used to desribe the best quarter (e.g. highest performance) while "bottom quartile" refers to the worse (e.g. high cost or low performance).It is common approach to view "being in the top quartile" as a benchmark to be achieved, and "being in the bottom quartile" as a sign of problems.We do not show quartiles in this report, as this approach can be viewed as simplistic, and it does not fit in with the purpose of the report, which is to inform rather than judge. The reader should however compare the top and bottom charts and note how easy it is to quarter the distribution with the mind's eye.
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Educational Attainment
Source: CIPFA Children's Services Actuals Statistics 2010-11 - Column 313
Index of Deprivation
• The higher the index, the more deprived the authority is.
Source: CLG Indices of Deprivation 2010
Deprivation
Average35.4 25.8
APPENDIX 2 - Background Information
Educational Attainment
Average53.7% 59.2%
Indices of Deprivation
0
5
10
15
20
25
30
35
40
z g a h m d k r f s w u t x e n
Percentage of pupils achieving 5 A*-C grades including English & Maths
0%
10%
20%
30%
40%
50%
60%
70%
80%
u e x w k s m n r t z a f d g h
Page 48 12/12/2012Libraries_Profile
Population
Source: ONS Mid 2011 Population Estimates
Area
Source: ONS Area 2011
Population Density
Population Density
Median66.9 52.5
Area
Average3,881 5,354
Population
Average259,700 272,181
Population
0
50,000
100,000
150,000
200,000
250,000
300,000
350,000
400,000
s f r k m u d t g z h w e x n a
Area
0
2,000
4,000
6,000
8,000
10,000
12,000
14,000
t s r x u w f e h k g n a d z m
Population Density
0
20
40
60
80
100
120
m z d k g f h n a u e w s r x t
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For London Borough of Waltham ForestFinancial Information 2011-12 (Actuals)
Revenue Expenditure
Employees
Premises
Supplies & Services
Books & Pamphlets
- Reference
- Adult Fiction
- Adult Non-Fiction
- Children's Fiction
- Children's Non-Fiction
Newspapers, Periodicals & Magazines
Sound Recordings1
Videos, DVDs, CD-ROMs, Software & Multimedia2
Electronic & Online Products3
Other Acquisitions
Bookbinding
Total Materials
Computing Costs
Other Supplies & Services
Transport
Third Party Payments
Support Service Costs
Total Revenue Expenditure
Revenue Income
Overdue Charges
Reservation Fees
Lettings
Hire of Audio & Visual Materials
Electronic Revenue
Specific Grants
Provision of Library Services to other Local Authorities
Miscellaneous - receipts from the public
Miscellaneous - corporate income
Total Revenue Income
Net Expenditure (excluding Capital Charges)
Capital Charges
Total Net Expenditure (including Capital Charges)
Total Capital Expenditure
1 Includes Music, Adult Talking Books and Children's Talking Books (Cells 108 to 110)2 Includes Video Recordings & DVDs, Multimedia & Open Learning Packs and CD-ROMs & Software (Cells 111 to 113)3 Includes eBooks, eAudio, eAudiovisual and Online / Electronic Products (Cells 114 to Cell 117)
4,877,093 18,780 21,226
0 0 1,883
3,754,793 14,458 18,317
1,122,300 4,322 2,908
0 0 (431)
(185,325) (714) (1,548)
0 0 (49)
(7,108) (27) (380)
0 0 (28)
(1,600) (6) (74)
(75,936) (292) (168)
(49,921) (192) (154)
0 0 (17)
(50,760) (195)
£ per 1,000 pop Average
(247)
305,300 1,176 3,959
3,940,118 15,172 19,865
20,164 78 63
3,589 14 304
128,148 493 539
176,450 679 870
0 0 4
312,900 1,205 1,435
30,414 117 122
76,892 296 71
20,338 78 113
21,793 84 94
9,216 35 57
0 0 81
37,328 144 269
54,024 208 207
10,228 39 77
52,667 203 342
Average
10,589
360,445 1,388 2,107
2,633,121 10,139
APPENDIX 3 - Financial Information
£ per 1,000 pop
Page 50 12/12/2012Libraries_Profile
Financial Information 2012-13 (Estimates)
Revenue Expenditure
Employees
Premises
Supplies & Services - Materials
Other Expenditure
Total Revenue Expenditure
Revenue Income
Net Expenditure (excluding Capital Charges)
Capital Charges
Total Net Expenditure (including Capital Charges)
(1,675)
4,315,092 16,616 18,384
3,616,400 13,925 16,787
698,692 2,690 1,597
734,600 2,829 4,867
3,831,500 14,754 18,462
(215,100) (828)
591,400 2,277 2,190
398,400 1,534 1,587
£ per 1,000 pop Average
2,107,100 8,114 9,818
Page 51 12/12/2012Libraries_Profile
APPENDIX 4 - Other CIPFA Libraries Services
APPENDIX 5 - Contact Us!
• CIPFA Public Library Statistics
CIPFA are the leading independent source of data about local government services, undertaking more than 30 surveys annually. We have been collecting data relating to public libraries for more than fifty years. The data collected represents the most comprehensive source of information relating to measuring the performance of public library authorities in the UK.
A working group of local authority practitioners and central government representatives meet bi-annually to help shape the direction of the questionnaire and data that is collected to ensure that it is continually adapted to remain relevant in an ever-changing environment.
Datasets provide financial and non-financial information for local government managers engaged in comparative analysis and performance measurement. Subscribers to www.cipfastats.net have access to our historical archive of downloadable data in addition to a range of interactive and visual tools to help with further analysis.
www.cipfastats.net/leisure/publiclibrary
• CIPFA Public Library User Survey (PLUS)
CIPFA have been developing and supporting a range of library survey tools, enabling authorities to collect feedback from users of their services, since 1995. This began with the launch of PLUS in 1995, which was followed by Children's PLUS in 1997, ePLUS in 2001 and the Home Delivery Survey in 2005.
Indicators from PLUS were adopted by the Audit Commission and the Department for Transport, Local Government and the Regions (DTLR now DCLG) for the collection of a number of Best Value Performance Indicators (BVPIs). It was also adopted by the Department for Culture, Media and Sport (DCMS) for their Public Library Service Standards (PLSS) and Public Library Impact Measures (PLIMs).
New from July 2012: The 2012 Adult PLUS survey has now been updated and includes new questions on transport, use of computers and living arrangements. The questionnaire and manual of guidance can be accessed by subscribers from www.cipfasocialresearch.net/subscribersarea, which will also include details on how CIPFA can help you to deliver your survey and make best use of the results.
www.cipfasocialresearch.net
We hope you have found the profile interesting and informative.
This is the second year of the profile and we aim for this to to be a user-led product that improves year-on-year.
Please help us improve the next round by contacting us with your thoughts and suggestions!
We will also be happy to answer any queries you have regarding the profiles.
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