Loi Ich Cua He Thong Thong Tin

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Transcript of Loi Ich Cua He Thong Thong Tin

  • H Thng Thng Tin Qun L Ging vin: V Th Ngc Trn

    I HC QUC GIA TP H CH MINH

    TRNG I HC BCH KHOA

    BI BO CO MN: H THNG THNG TIN QUN L

    Ch : Li ch Ca H Thng Thng Tin

    Ging Vin: V Th Ngc Trn

    TP. H CH MINH 30/10/2013

  • H Thng Thng Tin Qun L Ging vin: V Th Ngc Trn

    DANH SCH THNH VIN

    1. Phm Trng Lch 71101876

    2. Lu Th Ngc Trc 71103911

    3. Trng Th Ngc Bch 71100274

    4. L B Khnh Trnh 71103825

    5. Phm Quang Lm 71101786

    6. L Ngc Lm 71101776

  • H Thng Thng Tin Qun L Ging vin: V Th Ngc Trn

    LI CH CA H THNG THNG TIN

    MC LC

    I. GII THIU V H THNG THNG TIN QUN L ------------------------------------ 2

    1. Khi nim --------------------------------------------------------------------------------------- 2

    2. Vai tr v nhim v ca h thng thng tin ------------------------------------------- 2

    II. CC NG DNG CHNH CA H THNG THNG TIN ------------------------------- 2

    1. T ng ------------------------------------------------------------------------------------------ 2

    2. Hc tp v ci tin t chc ------------------------------------------------------------------- 2

    3. Chin lc v to li th cnh tranh ------------------------------------------------------- 3

    III. CC BI BO TH HIN LI CH CA H THNG THNG TIN TRONG QUN

    L DOANH NGHIP ------------------------------------------------------------------------------------ 3

    1. Tng quan v tnh hnh s dng CRM ca cc doanh nghip Vit Nam .................... 3

    2. Li ch ca vic s dng h thng ERP (Hoch nh ngun lc doanh nghip) .... 5

    3. Li ch khi cng ty C Phn Bnh Ko Bin Ho Bibica s dng ERP ........................ 7

    4. Li ch ca h thng Qun L Ti Sn ....................................................................................... 8

    5. Li ch ca vic s dng phn mm qun l nhn s ...................................................... 10

    6. p dng H thng qun l nng lng v li ch doanh nghip .................................. 11

    7. Phn Mm Qun L Kinh Doanh BMS ..................................................................................... 13

    8. H thng thng tin marketing tnh bo cho doanh nghip ........................................... 14

    9. Thng mi in t v li ch cho danh nghip ................................................................ 16

  • H Thng Thng Tin Qun L Ging vin: V Th Ngc Trn

    2

    LI CH CA H THNG THNG TIN

    I. GII THIU V H THNG THNG TIN QUN L 1. Khi nim

    L h thng cung cp thng tin cho cng tc qun l ca t chc. H thng bao

    gm con ngi, thit b v quy trnh thu thp, phn tch, nh gi v phn phi nhng

    thng tin cn thit, kp thi, chnh xc cho nhng ngi son tho cc quyt nh trong

    t chc.

    y cng l tn gi ca mt chuyn ngnh khoa hc. Ngnh khoa hc ny thng

    c xem l mt phn ngnh ca khoa hc qun l v qun tr kinh doanh. Ngoi ra, do

    ngy nay vic x l d liu thnh thng tin v qun l thng tin lin quan n cng ngh

    thng tin, n cng c coi l mt phn ngnh trong ton hc, nghin cu vic tch

    hp h thng my tnh vo mc ch t chc.

    2. Vai tr v nhim v ca h thng thng tin

    a. Vai tr

    H thng thng tin ng vai tr trung gian gia h quyt nh v h tc nghip

    trong h thng qun l.

    b. Nhim v : 2 nhim v ch yu l:

    - Trao i thng tin vi mi trng bn ngoi

    - Thc hin vic lin lc gia cc b phn v cung cp thng tin cho cc h tc

    nghip v h quyt nh.

    II. CC NG DNG CHNH CA H THNG THNG TIN

    1. T ng

    H tr doanh nghip hon thnh cng vic nhanh chng, hiu qu, chnh xc mt

    cch nht qun ng thi gim thiu c chi ph. Gm cc mc x l :

    - X l bng tay : khng c my mc cng ngh

    - X l bn t ng : Kt hp th cng v cng ngh t ng

    - X l t ng hon ton: Loi b th cng hon ton

    Hiu qu : Nu quy trnh nghip v km, t ng ha c th che du cc vn

    ni ti

    2. Hc tp v ci tin t chc

    H tr ci thin cc hot ng bng cch to, lu v chuyn giao tri thc

  • H Thng Thng Tin Qun L Ging vin: V Th Ngc Trn

    3

    Hiu qu : Kt hp t ng v hc tp ci tin s hiu qu hn n thun t

    ng ha. Nu qui trnh nghip v km, chc nng cung cp thng tin hc tp s

    ch ra c vn trong qui trnh nghip v.

    3. Chin lc v to li th cnh tranh

    Gip cho doanh nghip to v duy tr li th cnh tranh vi i th

    Ngun to li th cnh tranh

    - To sn phm tt nht trn th trng

    - Dch v cho khch hng u vit

    - Ch ph ti u nht so vi i th

    - C cng ngh sn xut ring, khc bit

    - a ra sn phm mi nhanh chng

    - To c thng hiu

    - Gi tr nhn khch hng nhn c ln hn gi c

    III. CC BI BO TH HIN LI CH CA H THNG THNG TIN TRONG

    QUN L DOANH NGHIP 1. Tng quan v tnh hnh s dng CRM ca cc doanh nghip Vit Nam

    - Tn Bi Bo: Tng quan v tnh hnh s dng CRM ca cc doanh nghip Vit Nam

    - Ngy ng: 05/04/2012

    - Ngun (tc gi): active-City

    Cc kh khn ca doanh nghip

    - Khng c c ci nhn ton din v khch hng phc v cho cng vic kinh

    doanh

    - Kh khn cho vic khai thc d liu khch hng tim nng tm kim thm khch

    hng mi

    - D mt i thng tin khch hng khi nhn vin kinh doanh ngh vic

    - Tn nhiu thi gian vo cng vic qun l v cc bo co th cng

    - Nhiu thng tin quan trng khng c chia s gia cc nhn vin v lnh o

    - Nhiu phn hi ca khch hng b b st hoc b lng qun trong qu trnh qun l

    - Kh khn cho vic theo di, nh gi mc hiu qu ca nhn vin kinh doanh

    cng nh d on, d bo c doanh s hin ti v trin vng ca doanh

    nghip

    Phn mm qun l mi quan h khch hng CRM l cng c h tr c lc gii

    quyt cc vn trn

  • H Thng Thng Tin Qun L Ging vin: V Th Ngc Trn

    4

    p dng CRM khng phc tp rm r hay i hi c chuyn mn cao. Doanh

    nghip t quy m nh n ln, t chc bi bn hay cha u c th p dng CRM

    c nu c ci nhn ng v CRM.

    Tc dng :

    Tr gip gii quyt vn v Qun l v theo di khch hng, i l. N gip lu

    tr li tng ln lm vic vi khch hng mt cch chi tit v gip c c mt b h s v

    khch hng (Thng tin Doanh nghip, Cng vic lm, lch s giao dch, S ln thay i

    dch v cung cp v tt c nhng thng tin g lin quan n khch hng n u t ng

    tm kim v update) v c th xem, theo di v qun l bt c u.

    o Gip CEO phn cng cng vic, giao vic, theo di v qun l cng vic theo khch

    hng, cng vic hng ngy ca tng v tr nhn s, theo di c ton b ng

    i ca cng vic mt cch chnh xc ti mi thi im v ngay c khi CEO

    khng c vn phng vn c th kim sot c cng vic nh khi ang ngi

    Vn phng lm vic.

    o Tr gip Cng ty Qun l ni b vn phng nh mt vn phng tht nh Qun l

    cng vn giy t i/n, Qun l thng bo, Qun l ti liu, Qun l hp cc

    phng ban, qun l cng vic c nhn..

    o Tr gip lm vic cng tc nh vn phng tht bng mng x ni b dnh ring

    cho cng ty mnh trao i cng vic, tc nghip, theo di mi din bin cng

    vic tt nht.

    o Tr gip a ra nhng bo co, thng k, phn tch c th cc thng tin, trng

    hp ca mi nghip v trong cng ty mnh vi h thng bo co hon ton ng

    v t thit lp tiu ch mnh mun.

    o Tr gip ly thng tin t ng t phn lin h ca Website update vo phn

    mm ngay lp tc v cng c th y cc thng tin theo di t trong phn mm

    ln Website nh doanh nghip yu cu

    o Tr gip ngi qun l sau mi ln cng tc xa v khng c vn phng lm vic

    m vn qun l c cng vic, theo di v iu hnh c Doanh nghip ca

    mnh mi lc mi ni thng qua cc thit b di ng nh iphone, Ipad, android,

    Samsung galaxy v cc dng my in thoi thng minh khc

    o ng dng cng ngh in ton m my, gip cho cng ty khng phi u t bt

    k thit b no lin quan n c s h tng, cng ngh, bo mt. Cng ty ch cn

    c mt thit b truy cp v tc nghip, qun l v iu hnh, nn s gim bt

    c tt c mi th rc ri v vic u t v tit kim chi ph cho n v.

  • H Thng Thng Tin Qun L Ging vin: V Th Ngc Trn

    5

    2. Li ch ca vic s dng h thng ERP (Hoch nh ngun lc doanh

    nghip)

    - Tn Bi Bo: Li ch ca vic s dng h thng ERP

    - Ngy ng: 01/09/2008

    - Ngun (tc gi): http://erpvietnam.wordpress.com

    2.1 Tip cn Thng tin Qun tr ng Tin cy

    ERP gip cc nh qun l d dng tip cn cc thng tin qun tr ng tin cy

    c th a ra cc quyt nh da trn c s c y thng tin. Nu khng c h thng

    ERP, mt cn b qun l cp cao phi da vo nhiu ngun c c thng tin cn

    thit dng cho vic phn tch tnh hnh ti chnh v hot ng ca cng ty. Vi h thng

    ERP, iu ny c th c thc hin mt cch d dng bng cch s dng mt phn

    mm ng dng v trong thi gian thc. Ngoi ra, h thng ERP tp trung cc d liu t

    mi phn h vo mt c s qun l d liu chung gip cho cc phn h ring bit c th

  • H Thng Thng Tin Qun L Ging vin: V Th Ngc Trn

    6

    chia s thng tin vi nhau mt cch d dng. Hn na, h thng ERP khng ch thu thp

    v x l khi lng ln cc giao dch hng ngy, m cn nhanh chng lp ra cc phn

    tch phc tp v cc bo co a dng.

    2.2 Cng tc K ton Chnh xc Hn

    Phn mm k ton hoc phn h k ton ca phn mm ERP gip cc cng ty

    gim bt nhng sai st m nhn vin thng mc phi trong cch hch ton th cng.

    Phn mm k ton cng gip cc nhn vin kim ton ni b v cc cn b qun l cao

    cp kim tra tnh chnh xc ca cc ti khon. Hn na, mt phn mm k ton c

    thit k tt s h tr cho vic ng dng cc quy trnh k ton v cc bin php kim

    sot ni b cht lng.

    2.3 Ci tin Qun l Hng tn kho

    Phn h qun l hng tn kho trong phn mm ERP cho php cc cng ty theo

    di hng tn kho chnh xc v xc nh c mc hng tn kho ti u, nh m gim

    nhu cu vn lu ng v ng thi gip tng hiu qu sn xut.

    Phn h hoch nh v qun l sn xut ca phn mm ERP gip cc cng ty nhn

    dng v loi b nhng yu t km hiu qu trong quy trnh sn xut. Chng hn, nhiu

    cng ty khng s dng phn mm ERP m ln k hoch sn xut mt cch th cng dn

    n tnh ton sai v iu ny gy nn cc im tht c chai trong qu trnh sn xut v

    do do thng s dng khng ht cng sut ca my mc v cng nhn. Ni cch

    khc, iu ny c ngha l p dng mt h thng hoch nh sn xut hiu qu c th

    lm gim chi ph sn xut trn mi n v sn phm.

    2.4