Log in to the Kohler Engine Warranty Systemenginewarranty.kohlernet.com/Training/Unit 1...
Transcript of Log in to the Kohler Engine Warranty Systemenginewarranty.kohlernet.com/Training/Unit 1...
Title: Log in to the Kohler Engine Warranty System Module : Customer Relationships Management - CRM
Course : Engine Warranty System
Kohler Learning
For Kohler Internal Training Purposes Only
File name: ~EWR_ALL_0101_PD_EN.DOC Unit: 1.01
Version: Rev 0 Last Modified: 7/18/2008 3:46:00 PM
Work InstructionPage 1 / 4
Work Instruction
Log in to the Kohler Engine Warranty System Unit 1.01
Purpose
Use this procedure to log in to the Engine Warranty System.
Trigger
Perform this procedure when you need to log in to the Engine Warranty System.
Prerequisites
You must have access to the Engine Warranty System.
Menu Path
There is no menu path associated with this transaction.
Transaction Code
Unit 1.01
Helpful Hints
Document information table R/O/C definitions:
• R – Required
• O – Optional
• C – Conditional
Title: Log in to the Kohler Engine Warranty System Module : Customer Relationships Management - CRM
Course : Engine Warranty System
Kohler Learning
For Kohler Internal Training Purposes Only
File name: ~EWR_ALL_0101_PD_EN.DOC Unit: 1.01
Version: Rev 0 Last Modified: 7/18/2008 3:46:00 PM
Work InstructionPage 2 / 4
Procedure
1. Open a web browser window. Example: Internet Explorer
2. In the Address field, enter or copy and paste the address http://enginewarranty.kohlernet.com for the Kohler Engine Business Warranty System.
3. Click to go to the Login page screen.
Login page
4. As required, complete/review the following fields:
Field Name R/O/C Description
User Name: R User name
Password (Case Sensitive):
R Password
The password is case sensitive, lowercase only.
Example: *****
Title: Log in to the Kohler Engine Warranty System Module : Customer Relationships Management - CRM
Course : Engine Warranty System
Kohler Learning
For Kohler Internal Training Purposes Only
File name: ~EWR_ALL_0101_PD_EN.DOC Unit: 1.01
Version: Rev 0 Last Modified: 7/18/2008 3:46:00 PM
Work InstructionPage 3 / 4
5. Click to go to the Warranty Home screen.
Warranty Home
The system is open to the warranty home section.
Result
You have completed this transaction. You have logged in to the Engine Warranty System.
Comments
None
Title: Log in to the Kohler Engine Warranty System Module : Customer Relationships Management - CRM
Course : Engine Warranty System
Kohler Learning
For Kohler Internal Training Purposes Only
File name: ~EWR_ALL_0101_PD_EN.DOC Unit: 1.01
Version: Rev 0 Last Modified: 7/18/2008 3:46:00 PM
Work InstructionPage 4 / 4
This page is intentionally left blank.
Title: Change Personal Information/Password Module : Customer Relationships Management - CRM
Course : Engine Warranty System
Kohler Learning
For Kohler Internal Training Purposes Only
File name: ~EWR_ALL_0102_PD_EN.DOC Unit: 1.02
Version: Rev 0 Last Modified: 7/18/2008 3:47:00 PM
Work InstructionPage 1 / 6
Work Instruction
Change Personal Information/Password Unit 1.02
Purpose
Use this procedure to change your personal information and/or your password.
Trigger
Perform this procedure when you need to change personal information in the Engine Warranty System.
Prerequisites
You are logged in to the Engine Warranty System.
Menu Path
There is no menu path associated with this transaction.
Transaction Code
Unit 1.02
Helpful Hints
The system does not confirm that changes have been saved.
Title: Change Personal Information/Password Module : Customer Relationships Management - CRM
Course : Engine Warranty System
Kohler Learning
For Kohler Internal Training Purposes Only
File name: ~EWR_ALL_0102_PD_EN.DOC Unit: 1.02
Version: Rev 0 Last Modified: 7/18/2008 3:47:00 PM
Work InstructionPage 2 / 6
Procedure
Home
1. Click to view account information.
Title: Change Personal Information/Password Module : Customer Relationships Management - CRM
Course : Engine Warranty System
Kohler Learning
For Kohler Internal Training Purposes Only
File name: ~EWR_ALL_0102_PD_EN.DOC Unit: 1.02
Version: Rev 0 Last Modified: 7/18/2008 3:47:00 PM
Work InstructionPage 3 / 6
My Account
Fields marked with an asterisk are required fields.
Field Description
Organization Kohler-assigned organization number. This field is not changeable by the end user.
Checkbox indicates whether logged in user is a factory user or not. This field is not changeable by the end user
Title The business title of the user logged in to the system. This field is changeable.
First Name User first name. This field is changeable.
Middle Name User middle name. This field is changeable.
Last Name User last name. This field is changeable.
Title: Change Personal Information/Password Module : Customer Relationships Management - CRM
Course : Engine Warranty System
Kohler Learning
For Kohler Internal Training Purposes Only
File name: ~EWR_ALL_0102_PD_EN.DOC Unit: 1.02
Version: Rev 0 Last Modified: 7/18/2008 3:47:00 PM
Work InstructionPage 4 / 6
Field Description
E-Mail User’s business e-mail. This field is changeable.
This e-mail address is used for all communications regarding submitted warranty claims.
Login Engine warranty system login ID. This number is the same as the number in the Organization field and is not changeable by
the end user.
Password (Case Sensitive) System password. This field is changeable.
Language Language in which the user wishes to view the system.
2. Make necessary changes to your personal information.
3. In the Password and Password Confirmation fields, type your new password.
• The password is case-sensitive.
• The two entries must match exactly or the password will not be changed.
4. Click to save the new password.
Title: Change Personal Information/Password Module : Customer Relationships Management - CRM
Course : Engine Warranty System
Kohler Learning
For Kohler Internal Training Purposes Only
File name: ~EWR_ALL_0102_PD_EN.DOC Unit: 1.02
Version: Rev 0 Last Modified: 7/18/2008 3:47:00 PM
Work InstructionPage 5 / 6
My Account
Result
You have completed this transaction. You have changed your personal information and/or your password.
Comments
None
Title: Change Personal Information/Password Module : Customer Relationships Management - CRM
Course : Engine Warranty System
Kohler Learning
For Kohler Internal Training Purposes Only
File name: ~EWR_ALL_0102_PD_EN.DOC Unit: 1.02
Version: Rev 0 Last Modified: 7/18/2008 3:47:00 PM
Work InstructionPage 6 / 6
This page is intentionally left blank.
Title: Warranty System Folders Module : Customer Relationships Management - CRM
Course : Engine Warranty System
Kohler Learning
For Kohler Internal Training Purposes Only
File name: ~EWR_ALL_0103_PD_EN.DOC Unit: 1.03
Version: Rev 0 Last Modified: 7/21/2008 9:53:00 AM
Work InstructionPage 1 / 4
Work Instruction
Warranty System Folders Unit 1.03
Purpose
This document describes the folders in the Engine Warranty System.
Prerequisites
You are logged in to the Engine Warranty System.
Menu Path
There is no menu path associated with this transaction.
Transaction Code
Unit 1.03
Helpful Hints
None
Title: Warranty System Folders Module : Customer Relationships Management - CRM
Course : Engine Warranty System
Kohler Learning
For Kohler Internal Training Purposes Only
File name: ~EWR_ALL_0103_PD_EN.DOC Unit: 1.03
Version: Rev 0 Last Modified: 7/21/2008 9:53:00 AM
Work InstructionPage 2 / 4
Procedure
Home
Clicking the folders or the links in the left-hand frame has the same effect.
Folder Description
Used to locate warranty claims using specific data and engine registrations.
Title: Warranty System Folders Module : Customer Relationships Management - CRM
Course : Engine Warranty System
Kohler Learning
For Kohler Internal Training Purposes Only
File name: ~EWR_ALL_0103_PD_EN.DOC Unit: 1.03
Version: Rev 0 Last Modified: 7/21/2008 9:53:00 AM
Work InstructionPage 3 / 4
Folder Description
Used to check the disposition of warranty claims and engine registrations.
Used to enter new claims and check the disposition of warranty claims.
Used to enter customer engine registration.
Used to view engine history.
Used to view Dealer information.
No changes are allowed through this folder; all changes are made through the Central Distributor.
Title: Warranty System Folders Module : Customer Relationships Management - CRM
Course : Engine Warranty System
Kohler Learning
For Kohler Internal Training Purposes Only
File name: ~EWR_ALL_0103_PD_EN.DOC Unit: 1.03
Version: Rev 0 Last Modified: 7/21/2008 9:53:00 AM
Work InstructionPage 4 / 4
Folder Description
Allows the dealer to change information specific to their account.
Comments
None