Nathan Hale High School Hospitality, Tourism & Technology

Home of the Rangers Room 205

Revised 5/11/2016 P a g e | 1

Course: Lodging Management I

2015-2016

Instructor: Ms. Smith

Course Length: 120 Hours (one school year)

Career Cluster: Hospitality & Tourism

Career Pathway: Lodging

Career Major(s): Front Desk Worker, Front Office Assistant, Hospitality and Tourism

Manager, Housekeeper, Lodging Management Assistant, & Lodging

Manager

Course Description: This course is an overview of hospitality and lodging management.

Students will learn the types of hotels, ownership and levels of

service. Special focus is given to the front office and basic

communication and telecommunication procedures in relation to

customer service. Hospitality services, basic housekeeping skills and

industry safety are additional components of this course. The

curriculum is produced by the American Hotel and Lodging

Association and is recognized not only nation-wide, but also world-

wide.

Classroom Rules: 1. Be courteous and respectful of instructor, classmates & classroom

equipment & materials

2. Keep your attitude and language clean & professional

3. Cell phones must be put away unless otherwise instructed

4. NO food or drink except at team tables in center of room

5. NO hall passes except in emergencies

Classroom Expectations: 1. Be in room and ready to learn by the end of the tardy bell.

2. Treat the classroom as a professional work environment

3. Do your very best in all work

4. Try before you tell me you can’t do something

5. C3 B4 ME – Re-read/re-try, ask a neighbor and/or look it up before

coming to me for help. I want you to learn to problem solve.

6. Your work MUST be yours – NO cheating will be tolerated

7. Be honest & exercise good judgement

8. Manage your time wisely

9. Become involved in Business Professionals of America

10. Follow all classroom rules and procedures

11. Follow all rules and procedures set by Nathan Hale HS & the TPS

district

12. Be responsible

Nathan Hale High School Hospitality, Tourism & Technology

Home of the Rangers Room 205

Revised 5/11/2016 P a g e | 2

13. Have fun!

Course Outline Unit 1: Introduction to Hospitality & Tourism Program

Ch 1: Hospitality & Tourism

Ch 2: Careers in Hospitality

Unit 2: Hospitality Soft Skills

Ch 3: Guest Cycle

Ch 4: Guest Experience Cycle

Ch 5: Financial Processes and the Guest Cycle

Ch 6: Communication

Unit 3: Operational Areas

Ch 7: Front Office Operations

Ch 8: Executive Housekeeping Operations

Ch 9: Facilities Management

Ch 10: Food and Beverage Services

Ch 11: Resort Operations

Ch 12: Operational Finance

Unit 4: Sales and Marketing

Ch 13: Marketing

Ch 14: Sales

Unit 5: Safety & Security

Ch 15: Operational Safety

Ch 16: Security

Course Objectives: Explain the roles and functions of individuals engaged in facilities

management and maintenance careers.

Analyze opportunities for employment and entrepreneurial

endeavors.

Summarize education and training requirements and opportunities for

career paths in facilities management and maintenance.

Create an employment portfolio for use with applying for internships

and work-based learning opportunities in facilities management and

maintenance careers

Evaluate evacuation plans and emergency procedures

Design a system for documenting, investigating, and taking action on

safety, security, and environmental issues.

Apply industry standards for service methods that meet expectations

of guests or customers.

Analyze the relationship between employee attitude, appearance, and

actions and guest or customer satisfaction

Analyze effects of customer relations on success of the hospitality,

tourism, and or recreation industry.

Analyze effects of customer relations on success of the hospitality,

Nathan Hale High School Hospitality, Tourism & Technology

Home of the Rangers Room 205

Revised 5/11/2016 P a g e | 3

tourism, and or recreation industry on special populations.

Demonstrate front desk, office, and customer service skills.

Instructional Methods The instructional methods for this course will include, but are not

limited to, the following: Independent study, group work, class

lectures, online learning, group discussions & applied projects.

Grading Criteria Daily, Weekly Assignments, Projects & Participation = 30% of grade

Time Management = 20% of grade

Tests = 25% of grade

Quizzes = 25% of grade

Grading Scale A = 90 – 100%

B = 80 – 89%

C = 70 – 79%

D = 60 – 69%

F = Below 60%

Supplies Pencils

Pens

Note paper

Earbuds/headphones (if student cannot provide their own set,

headphones can be checked out from the classroom set)