Localret jornada al citilab 2014 04 08
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Transcript of Localret jornada al citilab 2014 04 08
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606 61 43 07687 200 100
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2012 - 2013 Les trucades al 010
baixen un 55%
2012 2013
El 010 de Mataró
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1_abril_2014
64.000 Milions whatsapp enviats450 Milions usuaris
___________________________142 missatges/dia per usuari
Popularitat
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Popularitat
enllaç
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Què es pot fer?
Relació amb operadors/es del 010
Informació generalQueixesGeolocalitzacionsÀudiosVideosFormularisLinks...
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Què es pot fer?
Paraula clau
MeteoPlujaOfertes de feinaTràmits whatsapp Cita previa ofiacIdcatPagar rebutsLocalret enquesta
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Què es pot fer?
Paraula clau
PlePAMAportacio PAMValorsNormalitzacióGruaTrànsitEquipaments esportius, hotels, parquings, portes obertes, deixalleries, farmàcies ...Bus linia 1Visitmataro
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Què es pot fer?
Paraula clau + codi
Deixalleria:010000014522Cens:38825290w
Llicència?Beca?Casal?Multes?Certificats?
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Aplicació desenvolupada al Netlab Tecnocampus Mataró-Maresme
MultioperadorMultiempresaMultinúmeroMultiplataforma Paraules clauWebNúvol
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Difusió
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Difusió
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Difusió
Benvolgut ciutadà,Benvolguda ciutadana,El pròxim dia 25 de maig se celebren les eleccions al Parlament Europeu. Atès que hi ha un canvi d’adreça del vostre col·legi electoral, us informem que el nou emplaçament on podreu exercir el vostre dret a vot és:«COLLEGI_ELECTORAL»«ADREÇA_COLLEGI»Districte «DISTRICTE», secció: «SECCIO»També podeu informar-vos a partir del 7 d’abril a través del web municipal (www.mataro.cat), trucant al telèfon 010*, a través del WhatsApp de l’Ajuntament o enviant la paraula clau “votar+NIF” al whatsapp 687 200 100, o adreçant-vos personalment a qualsevol de les oficines d’atenció ciutadana: de dilluns a divendres de 9 a 19h•Oficina d’atenció ciutadana Ajuntament, La Riera, 48 de dilluns a divendres
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Difusió
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Difusió
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Difusió
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2. Primers passos
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4. Indicadors
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Un 10% de les trucades del 010
ja arriben per whatsapp
Menys de l’1% de les queixes es
geolocalitzen
Totes les respostes de serveis i equipaments públics s’envien amb
geolocalització
Un 63% de les queixes i
incidències a la via pública
s’envien amb foto
A finals de gener arribem a les
4.000 comunicacions
(6 mesos)
Els tràmits no arriben a 1%
4. Indicadors
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Residus i neteja viària
Jardineria (1)
Planificació manteniment (2)
Obres manteniment (3)
Senyalització de trànsit
Salut pública (4)
Vehicles abandonats
Altres
0.0%
5.0%
10.0%
15.0%
20.0%
25.0%
30.0%
35.0%
40.0%
32.5%
9.0% 8.8% 6.9%3.0% 3.2% 0.8%
35.8%
Whatsapp tipus de queixes rebudes 2013
4. Indicadors
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5. Propers passos
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1. Paraules clau
DropboxYoutube
Google driveTypeform
.mobiReponsiveformsiteemtrics
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MOLTES GRÀCIESAjuntament de Mataró
Tecnocampus Mataró-Maresme
@matarocat@jpocurull
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Paraules clau
Bus linia 1
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Paraules clau
meteo
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Paraules clau
GRUA
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Paraules clau
Ruta modernista
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Paraules clau
Deixalleria:numero de targeta
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Paraules clau
meteo
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Paraules clau
Hora metge
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