LOCAL VOTING RESULTS...All of the data generated during Global Pound Conference (GPC) events belongs...
Transcript of LOCAL VOTING RESULTS...All of the data generated during Global Pound Conference (GPC) events belongs...
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LOCAL VOTING
RESULTS
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LOS ANGELES
March 16, 2017
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All of the data generated during Global Pound Conference (GPC) events belongs to the
International Mediation Institute (IMI), a not-for-profit organization that has convened the
GPC Series. All of the live data and data provided in IMI reports is publicly available, free of
charge, and can be used and referred to by anyone. Neither the identity, nor the affiliation, of
any participant may be revealed, however, unless their express consent was obtained in
connection with any specific comment or information attributed to them. Anyone wishing to
publish any GPC data or sections of any IMI reports generated during the GPC Series may
do so freely, at no cost, provided they refer to IMI as the source of this data or information,
and provided they promptly send a copy of their publication (e.g., within three (3) months)
after its first date of appearance to [email protected], granting IMI permission to
republish it free of charge on its website and on any relevant GPC Series websites. The
entire data set will be available on request, following the publication of the final IMI Report
on the GPC Series 2016-17.
Chatham House & Copyright Access Rules:
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GLOBAL SPONSORS
Diamond Platinum Gold
Founder Sponsors: Herbert Smith Freehills, Singapore International Dispute Resolution Academy, PWC, JAMS, AkzoNobel,
BAC/BIAC, Shell and ICDR
Silver
Session 1
Which category of stakeholder will you vote as today? (If your regular practice involves several of these options, please select the one in which you have primarily been involved).
(54)
Party (user of dispute resolution services): A person or in-house counsel involved in
commercial disputes (5) 9.26%
Advisor: An external lawyer or consultant to a party (9) 16.67%
Adjudicative Provider: A judge, arbitrator, or organisation providing their services (10) 18.52%
Non-Adjudicative Provider: A conciliator, mediator or organisation providing such services (23) 42.59%
Influencer: A researcher, educator, employee/representative of government, or any other person not in categories 1-4 above (7) 12.96%
Session 1 - Demographic Results
Session 1 Question 1 - Group Results
What outcomes do parties most often want before starting a process in commercial civil
dispute resolution?
(Pease rank your 3 preferred answers in order of priority: ‘1st choice’= 3 points, ‘2nd choice’= 2 points, ‘3rd choice’ = 1 point).
(306)
2.Financial (e.g. damages, compensation, etc.) (111) 71.00%
1.Action-focused (e.g. prevent action or require an action from one of the parties) (81) 52.00%
4.Psychological (e.g., vindication, closure, being heard, procedural fairness) (69) 44.00%
5.Relationship-focused (e.g. terminate or preserve a relationship) (33) 21.00%
3.Judicial (e.g. setting a legal precedent) (12) 8.00%
Other (0) 0.00%
AVG
Rank
Party (4) Advisor (9) Adjudicative
Provider (10)
Non-Adjudicative
Provider (21)
Influencer (7)
1
2.Financial (e.g. damages, 2.Financial (e.g. damages, 2.Financial (e.g. damages, 2.Financial (e.g. damages, 2.Financial (e.g. damages,
2
1.Action-focused (e.g. 1.Action-focused (e.g. 1.Action-focused (e.g. 4.Psychological (e.g., 1.Action-focused (e.g.
4.Psychological (e.g.,
3
4.Psychological (e.g., 4.Psychological (e.g., 4.Psychological (e.g., 1.Action-focused (e.g. 5.Relationship-focused
compensation,…
92%
compensation,…
70%
compensation,…
90%
compensation,…
65%
compensation,…
62%
prevent action…
58%
prevent action…
59%
prevent action…
57%
vindication, closure,…
52%
prevent action…
57%
vindication, closure,…
57%
vindication, closure,…
25%
vindication, closure,…
37%
vindication, closure,…
37%
prevent action…
46%
(e.g. terminate or…
14%
4
5.Relationship-focused 5.Relationship-focused 5.Relationship-focused
5
5.Relationship-focused
(e.g. terminate or…
17%
(e.g. terminate or…
26%
3.Judicial (e.g. setting a…
10% (e.g. terminate or…
30%
3.Judicial (e.g. setting a…
10%
3.Judicial (e.g. setting a…
8%
3.Judicial (e.g. setting a…
7% (e.g. terminate or…
7%
3.Judicial (e.g. setting a…
6%
Session 1 Question 1 - Cross Sorted Results
Session 1 Question 2 - Group Results
When parties involved in commercial disputes are choosing the type(s) of dispute resolution
process(es) to use, which of the following has the most influence?
(Please rank your 3 preferred answers in order of priority: ‘1st choice’= 3 points, ‘2nd choice’= 2 points, ‘3rd choice’ = 1 point).
(306)
1.Advice (e.g. from lawyer or other advisor) (109) 70.00%
3.Efficiency (e.g. time/cost to achieve outcome) (89) 57.00%
5.Predictability of outcome (47) 30.00%
2.Confidentiality expectations (24) 15.00%
6.Relationships (e.g. preventing conflict escalation) (20) 13.00%
4.Industry practices (17) 11.00%
Other (0) 0.00%
AVG
Rank
Party (4) Advisor (9) Adjudicative
Provider (10)
Non-Adjudicative
Provider (21)
Influencer (7)
1
2
1.Advice (e.g. from 3.Efficiency (e.g. time/cost 3.Efficiency (e.g. time/cost 3.Efficiency (e.g. time/cost 1.Advice (e.g. from
3
5.Predictability of 5.Predictability of 2.Confidentiality
6.Relationships (e.g. 5.Predictability of
3.Efficiency (e.g. time/cost to…
75%
1.Advice (e.g. from lawyer…
93%
1.Advice (e.g. from lawyer…
77%
1.Advice (e.g. from lawyer…
63%
3.Efficiency (e.g. time/cost to…
67%
lawyer…
67%
to…
48%
to…
50%
to…
60%
lawyer…
62%
outcome
58%
outcome
30%
expectations
30%
5.Predictability of outcome
30%
preventing conflict…
25%
outcome
38%
4
5
2.Confidentiality 6.Relationships (e.g.
6
2.Confidentiality expectations
22%
4.Industry practices
10%
5.Predictability of outcome
24%
4.Industry practices
24%
4.Industry practices
4%
6.Relationships (e.g. preventing
conflict…
4%
6.Relationships (e.g. preventing
conflict…
3%
expectations
14%
preventing conflict…
10%
4.Industry practices
13%
Session 1 Question 2 - Cross Sorted Results
Session 1 Question 3 - Group Results
When lawyers (whether in-house or external) make recommendations to parties about procedural
options for resolving commercial dispute, which of the following has the most influence?
(Please rank your 3 preferred answers in order of priority: ‘1st choice’= 3 points, ‘2nd choice’= 2 points, ‘3rd choice’ = 1 point).
(306)
1.Familiarity with a particular type of dispute resolution process (99) 63.00%
3.Impact on costs/fees the lawyer can charge (77) 49.00%
5.The type of outcome requested by the party (e.g. money, an injunction, etc.) (77) 49.00%
4.The party's relationships with the other party(ies) or stakeholders (26) 17.00%
2.Industry practices (21) 13.00%
Other (6) 4.00%
AVG
Rank
Party (4) Advisor (9) Adjudicative
Provider (10)
Non-Adjudicative
Provider (21)
Influencer (7)
1
1.Familiarity with a 1.Familiarity with a 1.Familiarity with a 1.Familiarity with a 3.Impact on costs/fees
2
3.Impact on costs/fees 3.Impact on costs/fees 1.Familiarity with a
3
4.The party's relationships 3.Impact on costs/fees
4
3.Impact on costs/fees 4.The party's relationships 4.The party's relationships
particular…
83%
particular…
63%
5.The type of outcome…
63%
particular…
67%
particular…
60%
the…
71%
5.The type of outcome…
50% the…
41%
the…
50%
5.The type of outcome…
54% particular…
67%
with…
42%
2.Industry practices
15%
5.The type of outcome…
43% the…
52%
5.The type of outcome…
33%
the…
25%
Other
11% with…
23%
with…
17%
2.Industry practices
24%
5
4.The party's relationships 4.The party's relationships
6
with…
7%
Other
10%
2.Industry practices
16% with…
5%
2.Industry practices
7%
Session 1 Question 3 - Cross Sorted Results
Session 1 Question 4 - Group Results
What role do parties involved in commercial disputes want providers to take in the dispute
resolution processes?
(Please rank your 3 preferred answers in order of priority: ‘1st choice’= 3 points, ‘2nd choice’= 2 points, ‘3rd choice’ = 1 point).
(312)
5.The parties initially do not have a preference but seek guidance from the providers regarding optimal ways of
resolving their dispute (96) 60.00%
2.The providers decide on the process and the parties decide how the dispute is resolved (62) 39.00%
3.The parties decide on the process and the providers decide how the dispute is resolved (60) 38.00%
1.The parties decide how the process is conducted and how the dispute is resolved (the providers just assist) (55)
35.00%
4.The providers decide on the process and how the dispute is resolved (30) 19.00%
Other (9) 6.00%
AVG
Rank
Party (4) Advisor (9) Adjudicative Provider (10) Non Adjudicative Influencer (7)
Provider (22)
1
2
3
5.The parties initially do…
75%
5.The parties initially do…
67%
3.The parties decide on…
50%
5.The parties initially do…
68%
5.The parties initially do…
52%
1.The parties decide how…
50%
3.The parties decide on…
50%
3.The parties decide on…
56%
2.The providers decide on…
47%
2.The providers decide on…
50%
2.The providers decide on…
48%
4.The providers decide on…
48%
4.The providers decide on…
25%
1.The parties decide how…
30%
5.The parties initially do…
43%
1.The parties decide how…
39%
3.The parties decide on…
24%
4
5
6
2.The providers decide on…
19%
4.The providers decide on…
19%
1.The parties decide how…
40%
3.The parties decide on…
29%
1.The parties decide how…
14%
Other
14%
Other
11%
4.The providers decide on…
13%
4.The providers decide on…
12%
Other
7%
Other
2%
Session 1 Question 4 - Cross Sorted Results
Session 1 Question 5 - Group Results
What role do parties involved in commercial disputes typically want lawyers (i.e., in-house or external
counsel) to take in the dispute resolution processes?
(Please rank your 3 preferred answers in order of priority: ‘1st choice’= 3 points, ‘2nd choice’= 2 points, ‘3rd choice’ = 1 point).
(300)
5.Speaking for parties and/or advocating on a party's behalf (107) 70.00%
4.Working collaboratively with parties to navigate the process. May request actions on behalf of a party (95)
62.00%
2.Acting as advisors and accompanying parties but not interacting with other parties or providers (39) 25.00%
3.Participating in the process by offering expert opinions, not acting on behalf of parties (37) 24.00%
6.Parties do not normally want lawyers to be involved (10) 7.00%
1.Acting as coaches, providing advice but not attending (9) 6.00%
Other (3) 2.00%
4
3.Participating in the 3.Participating in the 1.Acting as coaches, 6.Parties do not
5
1.Acting as coaches, 6.Parties do not 3.Participating in the
6
1.Acting as coaches, 1.Acting as coaches,
AVG
Rank
Party (4) Advisor (9) Adjudicative
Provider (10)
Non-Adjudicative
Provider (21)
Influencer (6)
1
5.Speaking for parties 5.Speaking for parties 5.Speaking for parties 4. Working collaboratively
5. Speaking for parties
5.Speaking for parties
2
4.Working collaboratively 4.Working collaboratively 4.Working collaboratively 3.Participating in the
3
3.Participating in the 4.Working collaboratively
and/or…
92%
and/or…
85%
and/or…
80%
with parties…
60%
and/or…
60%
and/or…
61%
with parties…
67%
with parties…
81%
with parties…
70%
process…
35%
2.Acting as advisors and…
50%
2.Acting as advisors and…
25%
2.Acting as advisors and…
19% process…
23%
2.Acting as advisors and…
27% with parties…
33%
process…
8%
Other
8%
process…
11%
2.Acting as advisors and…
17% providing…
10%
normally…
28%
providing…
4%
Other
7% normally…
8%
process…
22%
providing…
3%
providing…
6%
Session 1 Question 5 - Cross Sorted Results
Word Cloud – Session 1
What words would you use to describe a sophisticated commercial party?
Session 2
Which category of stakeholder will you vote as today? (If your regular practice involves several of these options, please select the one in which you have primarily been involved).
(48)
Party (user of dispute resolution services): A person or in-house counsel involved in
commercial disputes (1) 2.08%
Advisor: An external lawyer or consultant to a party (8) 16.67%
Adjudicative Provider: A judge, arbitrator, or organisation providing their services (8) 16.67%
Non-Adjudicative Provider: A conciliator, mediator or organisation providing such services (26) 54.17%
Influencer: A researcher, educator, employee/representative of government, or any other person not in categories 1-4 above (5) 10.42%
Session 2 - Demographic Results
Session 2 Question 1 - Group Results
What outcomes do providers tend to prioritise in commercial dispute resolution?
(Please rank your 3 preferred answers in order of priority: ‘1st choice’= 3 points, ‘2nd choice’= 2 points, ‘3rd choice’ = 1 point).
(282)
2.Financial (e.g. damages, compensation, etc.) (108) 73.00%
1.Action-focused (e.g. prevent action or require an action from one of the parties) (73) 50.00%
4.Psychological (e.g., vindication, closure, being heard, procedural fairness) (50) 34.00%
5.Relationship-focused (e.g. terminate or preserve a relationship) (41) 28.00%
3.Judicial (e.g. setting a legal precedent) (6) 4.00%
Other (4) 3.00%
AVG
Rank
Party (1) Advisor (8) Adjudicative
Provider (7)
Non-Adjudicative
Provider (26)
Influencer (5)
1
1.Action-focused (e.g. 2.Financial (e.g. damages, 2.Financial (e.g. damages, 2.Financial (e.g. damages, 2.Financial (e.g. damages,
2
4.Psychological (e.g., 1.Action-focused (e.g. 1.Action-focused (e.g. 1.Action-focused (e.g. 1.Action-focused (e.g.
3
2.Financial (e.g. damages, 4.Psychological (e.g., 4.Psychological (e.g., 5.Relationship-focused 4.Psychological (e.g.,
4
5.Relationship-focused 5.Relationship-focused 4.Psychological (e.g., 5.Relationship-focused
prevent action…
100%
compensation,…
79%
compensation,…
86%
compensation,…
72%
compensation,…
93%
vindication, closure,…
67%
prevent action…
54%
prevent action…
52%
prevent action…
47%
prevent action…
60%
compensation,…
33%
vindication, closure,…
38%
vindication, closure,…
29%
(e.g. terminate or…
38%
vindication, closure,…
33%
(e.g. terminate or…
21%
(e.g. terminate or…
24%
vindication, closure,…
36%
(e.g. terminate or…
7%
Other
7%
5
6
3.Judicial (e.g. setting a…
8% 3.Judicial (e.g. setting a…
10% Other
4%
3.Judicial (e.g. setting a…
3%
Session 2 Question 1 - Cross Sorted Results
Session 2 Question 2 - Group Results
The outcome of a commercial dispute is determined primarily by which of the following?
(Please rank your 3 preferred answers in order of priority: ‘1st choice’= 3 points, ‘2nd choice’= 2 points, ‘3rd choice’ = 1 point).
(282)
1.Consensus: the parties’ subjective interests (98) 67.00%
4.Rule of Law: findings of fact and law or other norms (79) 54.00%
3.Equity: general principles of fairness (74) 50.00%
2.Culture: based cultural and/or religious norms (17) 12.00%
5.Status: deferring to authority/hierarchies (11) 7.00%
Other (3) 2.00%
4
2.Culture: based cultural 5.Status: deferring to 2.Culture: based cultural 2.Culture: based cultural
5
AVG
Rank
Party (1) Advisor (8) Adjudicative
Provider (7)
Non-Adjudicative
Provider (26)
Influencer (5)
1
1.Consensus: the parties’ 3.Equity: general 1.Consensus: the parties’ 1.Consensus: the parties’
2
5.Status: deferring to 1.Consensus: the parties’ 1.Consensus: the parties’ 3.Equity: general
3
3.Equity: general 3.Equity: general 2.Culture: based cultural 3.Equity: general
subjective…
100%
4.Rule of Law: findings…
75% principles of…
67%
4.Rule of Law: findings…
67%
subjective…
79%
subjective…
60%
authority/hierarchies
67%
subjective…
63%
subjective…
43%
4.Rule of Law: findings…
50% principles of…
53%
4.Rule of Law: findings…
53%
principles of…
33%
principles of…
54%
and/or…
19%
principles of…
49%
Other
20%
and/or…
4%
5.Status: deferring to
authority/hierarchies
4%
authority/hierarchies
5%
and/or…
13%
and/or…
13%
5.Status: deferring to
authority/hierarchies
9%
Session 2 Question 2 - Cross Sorted Results
Session 2 Question 3- Group Results
In commercial disputes, what is achieved by participating in a non- adjudicative process (mediation or
conciliation) (whether voluntary or involuntary - e.g. court ordered)?
(Please rank your 3 preferred answers in order of priority: ‘1st choice’= 3 points, ‘2nd choice’= 2 points, ‘3rd choice’ = 1 point).
(276)
5.Retaining control over the outcome (92) 64.00%
4.Reduced costs and expenses (74) 51.00%
1.Better knowledge of the strengths/weaknesses of the case or likelihood of settlement (65) 45.00%
3.Improving or restoring relationships (24) 17.00%
2.Compliance (e.g. avoiding cost sanctions, meeting contractual obligations) (15) 10.00%
6.Tactical/strategic advantage (e.g. delay) (6) 4.00%
Other (0) 0.00%
4
2. Compliance (e.g.
3. Improving or restoring
6.Tactical/strategic
2. Compliance (e.g.
3. Improving or restoring
3.Improving or restoring 3.Improving or restoring
6.Tactical/strategic
5
6
AVG
Rank
Party (1) Advisor (7) Adjudicative
Provider (7)
Non-Adjudicative
Provider (26)
Influencer (5)
1
2
3
1.Better knowledge of 4.Reduced costs and 1.Better knowledge of 1.Better knowledge of 1.Better knowledge of
5.Retaining control over the…
100%
1.Better knowledge of the…
76%
5.Retaining control over the…
71%
5.Retaining control over the…
68%
5.Retaining control over the…
87%
4.Reduced costs and expenses
67%
5.Retaining control over the…
38%
4.Reduced costs and expenses
48%
4.Reduced costs and expenses
62%
4.Reduced costs and expenses
53%
the…
33%
expenses
29%
the…
33%
the…
44%
the…
47%
avoiding cost…
19%
relationships
19%
advantage (e.g. delay)
19%
avoiding cost…
24%
relationships
24%
relationships
18%
relationships
7%
advantage (e.g. delay)
7%
2.Compliance (e.g. avoiding cost…
8%
6.Tactical/strategic advantage
(e.g. delay)
1%
Session 2 Question 3 - Cross Sorted Results
Session 2 Question 4 - Group Results
Who is primarily responsible for ensuring parties involved in commercial disputes understand their
process options, and the possible consequences of each process before deciding which one to use?
(Please rank your 3 preferred answers in order of priority: ‘1st choice’= 3 points, ‘2nd choice’= 2 points, ‘3rd choice’ = 1 point).
(276)
2.External lawyers (97) 67.00%
4.In-house lawyers (74) 51.00%
5.Non-Adjudicative Providers: mediators and conciliators or their organisations (51) 35.00%
1.Adjudicative Providers: judges and arbitrators or their organisations (36) 25.00%
6.Parties (non-legal personnel) (12) 8.00%
3.Governments/ministries of justice (6) 4.00%
Other (0) 0.00%
1
2
5.Non-Adjudicative
Providers: mediators
5.Non-Adjudicative
Providers: mediators
1.Adjudicative Providers: 5.Non-Adjudicative
Providers: mediators
3
1.Adjudicative Providers: 1.Adjudicative Providers:
6.Parties (non-legal
5.Non-Adjudicative
Providers: mediators
6.Parties (non-legal
2.External lawyers
100%
2.External lawyers
81%
4.In-house lawyers
81%
2.External lawyers
71%
2.External lawyers
65%
2.External lawyers
73%
4.In-house lawyers
73%
and…
67%
and…
14%
judges and…
62%
4.In-house lawyers
50% and…
33%
judges and…
33%
judges and…
10%
personnel)
10%
4.In-house lawyers
33% and…
45%
personnel)
13%
AVG
Rank
Party (1) Advisor (7) Adjudicative
Provider (7)
Non-Adjudicative
Provider (26)
Influencer (5)
4
1.Adjudicative Providers: 1.Adjudicative Providers:
5
6
5.Non-Adjudicative Providers:
mediators and…
29%
3.Governments/ministries of
justice
5% judges and…
24%
judges and…
7%
6.Parties (non-legal personnel)
5%
6.Parties (non-legal personnel)
9%
3.Governments/ministries of
justice
6%
Session 2 Question 4 - Cross Sorted Results
Session 2 Question 5 - Group Results
Currently, the most effective commercial dispute resolution processes usually involve which of
the following?
(Please rank your 3 preferred answers in order of priority: ‘1st choice’= 3 points, ‘2nd choice’= 2 points, ‘3rd choice’ = 1 point).
(270)
2.Combining adjudicative and non-adjudicative processes (e.g. arbitration/litigation with mediation/conciliation)
(84) 60.00%
4.Non-adjudicative dispute resolution methods (mediation or conciliation) (69) 49.00%
5.Pre-dispute or pre-escalation processes to prevent disputes (55) 39.00%
3.Encouragement by courts, tribunals or other providers to reduce time and/or costs (31) 22.00%
1.Adjudicative dispute resolution methods (litigation or arbitration) (26) 18.00%
6.Technology to enable faster, cheaper procedures, (e.g. Online Dispute Resolution, electronic administration,
remote hearings) (3) 2.00%
Other (2) 1.00%
AVG
Rank
Party (1 ) Advisor (7) Adjudicative Provider
(6)
Non-Adjudicative Provider
(26)
Inf luencer (5)
1
2.Combining adjudicative 2.Combining adjudicative 2.Combining adjudicative
2
2.Combining adjudicative 1.Adjudicative dispute 1.Adjudicative dispute
5.Pre-dispute or pre-
4.Non-adjudicative
dispute resolution
5.Pre-dispute or pre-
4.Non-adjudicative dispute
resolution methods…
100%
and non-adjudicative…
67%
4.Non-adjudicative dispute
resolution methods…
72%
and non-adjudicative…
64%
and non-adjudicative…
87%
and non-adjudicative…
67%
resolution methods…
48%
resolution methods…
33%
escalation processes…
33%
methods…
56%
escalation processes…
40%
3
1.Adjudicative dispute 3.Encouragement by
5.Pre-dispute or pre-
2.Combining adjudicative 5.Pre-dispute or pre- 4.Non-adjudicative
dispute resolution
4
3.Encouragement by 3.Encouragement by 3.Encouragement by
5
1.Adjudicative dispute 1.Adjudicative dispute
resolution methods…
33%
courts, tribunals…
33%
escalation processes…
33%
and non-adjudicative…
28%
escalation processes…
46% methods…
33%
4.Non-adjudicative dispute
resolution methods…
19%
courts, tribunals…
22%
courts, tribunals…
21%
courts, tribunals…
27%
Other
11% resolution methods…
9%
resolution methods…
13%
6
6.Technology to enable
faster,…
4%
Session 2 Question 5 - Cross Sorted Results
Word Cloud – Session 2
What words would you use to describe what can be done to exceed parties’ expectations in commercial dispute resolution?
Session 3
Which category of stakeholder will you vote as today? (If your regular practice involves several of these options, please select the one in which you have primarily been involved).
(44)
Party (user of dispute resolution services): A person or in-house counsel involved in
commercial disputes (2) 4.55%
Advisor: An external lawyer or consultant to a party (6) 13.64%
Adjudicative Provider: A judge, arbitrator, or organisation providing their services (8) 18.18%
Non-Adjudicative Provider: A conciliator, mediator or organisation providing such services (23) 52.27%
Influencer: A researcher, educator, employee/representative of government, or any other person not in categories 1-4 above (5) 11.36%
Session 3 - Demographic Results
Session 3 Question 1 - Group Results
What are the main obstacles or challenges parties face when seeking to resolve commercial
disputes?
(Please rank your 3 preferred answers in order of priority: ‘1st choice’= 3 points, ‘2nd choice’= 2 points, ‘3rd choice’ = 1 point).
(252)
2.Financial or time constraints (79) 63.00%
4.Insufficient knowledge of options available to resolve disputes (59) 47.00%
1.Emotional, social, or cultural constraints (57) 45.00%
5.Uncertainty (e.g. unpredictable behaviour or lack of confidence in providers) (33) 26.00%
3.Inadequate range of options available to resolve disputes (24) 19.00%
Other (0) 0.00%
AVG
Rank
Party (2) Advisor (6) Adjudicative
Provider (7)
Non-Adjudicative
Provider (23)
Influencer (4)
1
2.Financial or time 2.Financial or time 2.Financial or time 2.Financial or time
4.Insufficient knowledge
2.Financial or time
4.Insufficient knowledge
2
1.Emotional, social, or 5.Uncertainty (e.g. 1.Emotional, social, or 1.Emotional, social, or 1.Emotional, social, or
3
4.Insufficient knowledge 4.Insufficient knowledge 4.Insufficient knowledge 3.Inadequate range of 5.Uncertainty (e.g.
constraints
83%
constraints
67%
constraints
86%
constraints
52%
of options…
52%
constraints
67%
of options…
67%
cultural…
67%
unpredictable behaviour…
56%
cultural…
43%
cultural…
49%
cultural…
42%
of options…
33%
of options…
33%
of options…
33%
options…
25%
unpredictable behaviour…
25%
4
5.Uncertainty (e.g. 1.Emotional, social, or 3.Inadequate range of 5.Uncertainty (e.g.
5.Uncertainty (e.g.
5
unpredictable behaviour…
17%
cultural…
28%
options…
19%
unpredictable behaviour…
19%
unpredictable behaviour…
22%
3.Inadequate range of options…
17%
Session 3 Question 1 - Cross Sorted Results
Session 3 Question 2 - Group Results
To improve the future of commercial dispute resolution, which of the following processes and tools
should be prioritised?
(Please rank your 3 preferred answers in order of priority: ‘1st choice’= 3 points, ‘2nd choice’= 2 points, ‘3rd choice’ = 1 point).
(246)
2.Combining adjudicative and non-adjudicative processes (e.g. arbitration/litigation with mediation/conciliation)
(66) 54.00%
4.Non-adjudicative dispute resolution methods (mediation or conciliation) (57) 46.00%
5.Pre-dispute or pre-escalation processes to prevent disputes (56) 46.00%
3.Encouragement by courts, tribunals or other providers to reduce time and/or costs (39) 32.00%
1.Adjudicative dispute resolution methods (litigation or arbitration) (15) 12.00%
6.Technology to enable faster, cheaper procedures, (e.g. Online Dispute Resolution, electronic administration,
remote hearings) (13) 11.00%
Other (0) 0.00%
AVG
Rank
Party (2 ) Advisor (6) Adjudicative Provider
(7)
Non-Adjudicative Provider
(23)
Inf luencer (4)
1
1.Adjudicative dispute 5.Pre-dispute or pre- 2.Combining adjudicative
3.Encouragement by
2
2.Combining adjudicative
5.Pre-dispute or pre-
2.Combining adjudicative 5.Pre-dispute or pre- 2.Combining adjudicative
4.Non-adjudicative dispute
resolution methods…
67%
resolution methods…
50%
escalation processes…
61%
and non-adjudicative…
57%
4.Non-adjudicative dispute
resolution methods…
57%
courts, tribunals…
75%
and non-adjudicative…
50%
escalation processes…
50%
and non-adjudicative…
44%
4.Non-adjudicative dispute
resolution methods…
50%
escalation processes…
43%
and non-adjudicative…
67%
3
2.Combining adjudicative 3.Encouragement by 5.Pre-dispute or pre-
4
1.Adjudicative dispute
6.Technology to enable
5
3.Encouragement by courts, tribunals
17%
6.Technology to enable faster,…
17%
3.Encouragement by courts, tribunals
33%
5.Pre-dispute or pre- escalation
processes…
33%
and non-adjudicative…
44%
courts, tribunals…
29%
escalation processes…
50%
4.Non-adjudicative dispute
resolution methods…
22%
resolution methods…
17%
3.Encouragement by courts, tribunals
17%
faster,…
10%
4.Non-adjudicative dispute
resolution methods…
8%
6.Technology to enable faster,…
17%
6.Technology to enable faster,…
11%
1.Adjudicative dispute resolution met.
4%
Session 3 Question 2 - Cross Sorted Results
5.Use of protocols promoting non-adjudicative processes before adjudicative processes (e.g. opt-out) (83) 66.00%
Session 3 Question 3 - Group Results
Which of the following areas would most improve commercial dispute resolution?
(Please rank your 3 preferred answers in order of priority: ‘1st choice’= 3 points, ‘2nd choice’= 2 points, ‘3rd choice’ = 1 point).
(252)
3.Legislation or conventions that promote recognition and enforcement of settlements, including those reached in
mediation (56) 44.00%
4.Quality control and complaint mechanisms applicable to dispute resolution providers (53) 42.00%
2.Cost sanctions against parties for failing to try non-adjudicative processes (e.g. mediation or conciliation) before
litigation/arbitration. (29) 23.00%
1.Accreditation or certification systems for dispute resolution providers (20) 16.00%
6. Rules governing third party funding (6) 5.00%
Other (5) 4.00%
4
5
6
AVG
Rank
Party (2 ) Advisor (6) Adjudicative Provider
(8)
Non-Adjudicative Provider
(23)
Inf luencer (4)
1
2
1.Accreditation or
4.Quality control and 4.Quality control and 3.Legislation or 4.Quality control and
3
3. Legislation or
3.Legislation or 3.Legislation or 4.Quality control and 2.Cost sanctions against
2.Cost sanctions against parties…
67%
5.Use of protocols promoting…
78%
5.Use of protocols promoting…
81%
5.Use of protocols promoting…
65%
3.Legislation or conventions that…
58%
certification systems…
50%
5.Use of protocols promoting…
50%
complaint…
72%
complaint…
57%
conventions that…
48%
complaint…
50%
conventions that…
17%
4. Quality control and complaint…
17%
conventions that…
33%
conventions that…
43%
complaint…
30%
parties…
33%
5.Use of protocols promoting…
33%
2.Cost sanctions against parties…
17%
2.Cost sanctions against parties…
10%
1.Accreditation or certification systems
23%
2.Cost sanctions against parties…
23%
Other
25%
1.Accreditation or certification systems
5%
Other
5%
6. Rules governing third…
9%
Other
1%
Session 3 Question 3 - Cross Sorted Results
Session 3 Question 4 - Group Results
Which stakeholders are likely to be most resistant to change in commercial dispute
resolution practice? (Please rank your 3 preferred answers in order of priority: ‘1st choice’= 3 points, ‘2nd choice’= 2 points, ‘3rd choice’ = 1 point).
(252)
2.External lawyers (84) 67.00%
1.Adjudicative Providers: judges and arbitrators or their organisations (59) 47.00%
4.In-house lawyers (41) 33.00%
6.Parties (non-legal personnel) (31) 25.00%
3.Governments/ministries of justice (28) 22.00%
5.Non-Adjudicative Providers: mediators and conciliators or their organisations (6) 5.00%
Other (3) 2.00%
AVG
Rank
Party (2 ) Advisor (6) Adjudicative Provider
(7)
Non-Adjudicative Provider
(23)
Inf luencer (4)
1
2
1.Adjudicative Providers: 1.Adjudicative Providers: 6.Parties (non-legal 1.Adjudicative Providers:
2.External lawyers
83%
2.External lawyers
50%
6.Parties (non-legal personnel)
50%
2.External lawyers
57%
2.External lawyers
71%
2.External lawyers
75%
judges and…
50%
judges and…
44%
personnel)
48%
judges and…
51%
1.Adjudicative Providers: judges and
33%
6.Parties (non-legal personnel)
33%
3
1.Adjudicative Providers: 3.Governments/ministries
4
3.Governments/ministries 3.Governments/ministries
3.Governments/ministries of justice
33%
4.In-house lawyers
33%
4.In-house lawyers
33% judges and…
43%
4.In-house lawyers
39% of justice
25%
3.Governments/ministries of justice
11%
5.Non-Adjudicative Providers
11%
of justice
29%
of justice
22%
4.In-house lawyers
17%
5
6
4.In-house lawyers
19%
6.Parties (non-legal personnel)
12%
5.Non-Adjudicative Providers
8%
Other
8%
5.Non-Adjudicative Providers:
5%
5.Non-Adjudicative Providers:
3%
Other
3%
Session 3 Question 4 - Cross Sorted Results
Session 3 Question 5 - Group Results
Which stakeholders have the potential to be most influential in bringing about change in
commercial dispute resolution practice?
(Please rank your 3 preferred answers in order of priority: ‘1st choice’= 3 points, ‘2nd choice’= 2 points, ‘3rd choice’ = 1 point).
(258)
1.Adjudicative Providers: judges and arbitrators or their organisations (58) 45.00%
2.External lawyers (52) 40.00%
3.Governments/ministries of justice (52) 40.00%
4.In-house lawyers (46) 36.00%
5.Non-Adjudicative Providers: mediators and conciliators or their organisations (27) 21.00%
6.Parties (non-legal personnel) (23) 18.00%
Other (0) 0.00%
AVG
Rank
Party (2 ) Advisor (6) Adjudicative Provider
(8)
Non-Adjudicative Provider
(23)
Inf luencer (4)
1
1.Adjudicative Providers: 3.Governments/ministries
2
1.Adjudicative Providers: 1.Adjudicative Providers:
2.External lawyers
50%
6.Parties (non-legal personnel)
50%
2.External lawyers
44%
3.Governments/ministries of justice
44%
judges and…
83%
of justice
49%
4.In-house lawyers
67%
1.Adjudicative Providers: judges and
33%
3.Governments/ministries of justice
33%
4.In-house lawyers
33%
judges and…
39%
4.In-house lawyers
39%
4.In-house lawyers
33%
2.External lawyers
46% judges and…
42%
3
6.Parties (non-legal 1.Adjudicative Providers:
4
3.Governments/ministries
3.Governments/ministries
personnel)
28%
5.Non-Adjudicative Providers:
mediators and…
29%
judges and…
35%
2.External lawyers
25%
5.Non-Adjudicative Providers
25%
6.Parties (non-legal personnel)
25%
5.Non-Adjudicative Providers:
mediators and…
6%
2.External lawyers
25%
of justice
25%
4.In-house lawyers
30% of justice
17%
5
6
6.Parties (non-legal personnel)
4% 5.Non-Adjudicative Providers
23%
6.Parties (non-legal personnel)
16%
Session 3 Question 5 - Cross Sorted Results
Word Cloud – Session 3
What words would you use to describe the most common impediments that keep parties from resolving their commercial
disputes?
Session 4
Which category of stakeholder will you vote as today? (If your regular practice involves several of these options, please select the one in which you have primarily been involved).
(33)
Party (user of dispute resolution services): A person or in-house counsel involved in
commercial disputes (2) 6.06%
Advisor: An external lawyer or consultant to a party (3) 9.09%
Adjudicative Provider: A judge, arbitrator, or organisation providing their services (4) 12.12%
Non-Adjudicative Provider: A conciliator, mediator or organisation providing such services (20) 60.61%
Influencer: A researcher, educator, employee/representative of government, or any other person not in categories 1-4 above (4) 12.12%
Session 4 - Demographic Results
Session 4 Question 1 - Group Results
Who has the greatest responsibility for taking action to promote better access to justice in
commercial dispute resolution?
(Please rank your 3 preferred answers in order of priority: ‘1st choice’= 3 points, ‘2nd choice’= 2 points, ‘3rd choice’ = 1 point).
(180)
3.Governments/ministries of justice (52) 56.00%
1.Adjudicative Providers: judges and arbitrators or their organisations (46) 49.00%
2.External lawyers (38) 41.00%
4.In-house lawyers (20) 22.00%
5.Non-Adjudicative Providers: mediators and conciliators or their organisations (14) 15.00%
6.Parties (non-legal personnel) (7) 8.00%
Other (3) 3.00%
AVG
Rank
Party (1 ) Advisor (3) Adjudicative Provider
(4)
Non-Adjudicative Provider
(19)
Inf luencer (3)
1
1.Adjudicative Providers 1.Adjudicative Providers
2
3.Governments/ministries 1.Adjudicative Providers:
3.Governments/ministries 1.Adjudicative Providers:
1.Adjudicative Providers
100%
2.External lawyers
56% 83%
3.Governments/ministries of justice
65% 56%
of justice
67%
44%
3.Governments/ministries of justice
44%
of justice
50%
judges and…
42%
2.External lawyers
44%
3
6.Parties (non-legal
4
2.External lawyers
33% personnel)
33%
2.External lawyers
42%
2.External lawyers
40%
3.Governments/ministries of justice
33%
4.In-house lawyers
33%
5.Non-Adjudicative Providers:
33%
4.In-house lawyers
22%
5.Non-Adjudicative Providers:
17%
4.In-house lawyers
25%
5
6
7
4.In-house lawyers
8%
5.Non-Adjudicative Providers
16%
6.Parties (non-legal personnel)
7%
Other
5%
Session 4 Question 1 - Cross Sorted Results
Session 4 Question 2 - Group Results
What is the most effective way to improve parties' understanding of their options resolving commercial
disputes?
(Please rank your 3 preferred answers in order of priority: ‘1st choice’= 3 points, ‘2nd choice’= 2 points, ‘3rd choice’ = 1 point).
(180)
2.Education in business and/or law schools and the broader business community about adjudicative and non-
adjudicative dispute resolution options (53) 57.00%
5.Requiring parties to attempt non-adjudicative options (i.e., mediation or conciliation) before initiating litigation
or arbitration (39) 42.00%
3.Procedural requirements for all legal personnel and parties to declare they have considered non-adjudicative
dispute resolution options before initiating arbitration or litigation (32) 34.00%
1.Creating collaborative dispute resolution centres or hubs to promote awareness (27) 29.00%
4.Providing access to experts to guide parties in selecting the most appropriate dispute resolution process(es)
(26) 28.00%
Other (3) 3.00%
AVG
Rank
Party (1) Advisor (3) Adjudicative
Provider (4)
Non-Adjudicative
Provider (19)
Influencer (3)
1
5.Requiring parties to 2.Education in business 2.Education in business 2.Education in business 3.Procedural requirements
2
2.Education in business 1.Creating collaborative 5.Requiring parties to 5.Requiring parties to 5.Requiring parties to
3
1.Creating collaborative 3.Procedural requirements 3.Procedural requirements 1.Creating collaborative
3. Procedural requirements
4. Providing access to
2.Education in business
attempt…
100%
and/or…
100%
and/or…
67%
and/or…
53%
for all…
67%
and/or…
67%
dispute resolution…
44%
attempt…
58%
attempt…
42%
attempt…
56%
dispute resolution…
33%
for all…
33%
for all…
33%
dispute resolution…
33%
for all…
33%
experts…
33%
and/or…
44%
4
5
4.Providing access to experts…
22%
4.Providing access to experts…
25%
Other
5%
4.Providing access to experts…
22%
1.Creating collaborative dispute
resolution…
17%
1.Creating collaborative dispute
resolution…
11%
Session 4 Question 2 - Cross Sorted Results
Session 4 Question 3 - Group Results
To promote better access to justice for those involved in commercial disputes, where should policy
makers, governments and administrators focus their attention?
(Please rank your 3 preferred answers in order of priority: ‘1st choice’= 3 points, ‘2nd choice’= 2 points, ‘3rd choice’ = 1 point).
(180)
5.Use of protocols promoting non-adjudicative processes (mediation or conciliation) before adjudicative processes (58) 62.00%
2.Making non-adjudicative processes (mediation or conciliation) compulsory and/or a process parties can “opt-out”
of before adjudicative processes can be initiated (48) 52.00%
3.Pre-dispute or early stage case evaluation or assessment systems using third party advisors who will not be
involved in subsequent proceedings (42) 45.00%
1.Legislation or conventions promoting recognition and enforcement of settlements including those reached in
mediation (20) 22.00%
4.Reducing pressures on the courts to make them more efficient and accessible (9) 10.00%
Other (3) 3.00%
4
5
6
AVG
Rank
Party (1 ) Advisor (3) Adjudicative Provider
(4)
Non-Adjudicative Provider
(19)
Inf luencer (3)
1
2.Making non-adjudicative 3.Pre-dispute or early 5.Use of protocols 5.Use of protocols 2.Making non-adjudicative
2
5.Use of protocols 5.Use of protocols 2.Making non-adjudicative 2.Making non-adjudicative 5.Use of protocols
3
3.Pre-dispute or early 4.Reducing pressures on 3.Pre-dispute or early 3.Pre-dispute or early 3.Pre-dispute or early
processes (mediation…
100%
stage…
78%
promoting…
75%
promoting…
63%
processes (mediation…
67%
promoting…
67%
promoting…
67%
processes (mediation…
58%
processes (mediation…
56%
promoting…
56%
stage…
33%
the…
33%
stage…
42%
stage…
46%
stage…
33%
1.Legislation or conventions
promoting…
22%
1.Legislation or conventions
promoting…
25%
1.Legislation or conventions
promoting…
23%
1.Legislation or conventions
promoting…
22%
4.Reducing pressures on
the…
22%
4.Reducing pressures on
the…
7%
Other
5%
Session 4 Question 3 - Cross Sorted Results
2.Demand for increased efficiency of dispute resolution processes, including through technology. (73) 76.00%
Session 4 Question 4 - Group Results
Which of the following will have the most significant impact on future policy-making in
commercial dispute resolution?
(Please rank your 3 preferred answers in order of priority: ‘1st choice’= 3 points, ‘2nd choice’= 2 points, ‘3rd choice’ = 1 point).
(186)
1.Demand for certainty and enforceability of outcomes (37) 39.00%
6.Demand for processes that allow parties to represent themselves, without lawyers (23) 24.00%
5.Demand for increased uniformity and standardisation (22) 23.00%
4.Demand for increased transparency (18) 19.00%
3.Demand for increased rights of appeal/oversight of adjudicative providers (7) 7.00%
Other (6) 6.00%
4
5
6
7
AVG
Rank
Party (1 ) Advisor (3) Adjudicative Provider
(4)
Non-Adjudicative Provider
(20)
Inf luencer (3)
1
4.Demand for increased 2.Demand for increased 2.Demand for increased 2.Demand for increased 2.Demand for increased
2
2.Demand for increased 1.Demand for certainty
1.Demand for certainty
3
5.Demand for increased
1.Demand for certainty 6.Demand for processes 4.Demand for increased
transparency
100%
efficiency…
78%
efficiency…
83%
efficiency…
78%
efficiency…
78%
efficiency…
67%
and…
67%
5. Demand for increased uniformity
42%
6. Demand for processes that…
42%
and…
42%
1.Demand for certainty and…
44%
5.Demand for increased uniformity
44%
uniformity…
33%
5. Demand for increased uniformity…
22%
6. Demand for processes that…
22%
and…
17%
that…
25%
transparency
22%
4.Demand for increased
transparency
11%
4.Demand for increased transparency
8%
Other
8%
4.Demand for increased
transparency
18%
6.Demand for processes
that…
11%
5.Demand for increased uniformity
17%
3.Demand for increased rights
12%
Other
8%
Session 4 Question 4 - Cross Sorted Results
Session 4 Question 5 - Group Results
What innovations/trends are going to have the most significant influence on the future of
commercial dispute resolution?
(Please rank your 3 preferred answers in order of priority: ‘1st choice’= 3 points, ‘2nd choice’= 2 points, ‘3rd choice’ = 1 point).
(186)
3.Greater emphasis on collaborative instead of adversarial processes for resolving disputes (61) 64.00%
1.Changes in corporate attitudes to conflict prevention (47) 49.00%
2.Enhanced understanding regarding how people behave and resolve conflict (e.g. from brain and social sciences)
(38) 40.00%
6.Technological innovation (e.g. on-line dispute resolution) (19) 20.00%
5.Harmonisation of international laws and standards for dispute resolution systems (15) 16.00%
4.Greater emphasis on personal wellbeing and stress reduction of parties (4) 4.00%
Other (2) 2.00%
4
5
6
7
AVG
Rank
Party (1 ) Advisor (3) Adjudicative Provider
(4)
Non-Adjudicative Provider
(20)
Inf luencer (3)
1
3.Greater emphasis on 2.Enhanced understanding 3.Greater emphasis on 3.Greater emphasis on 3.Greater emphasis on
2
2.Enhanced understanding 5.Harmonisation of 1.Changes in corporate
5.Harmonisation of
1.Changes in corporate 5.Harmonisation of
3
1.Changes in corporate 1.Changes in corporate 2.Enhanced understanding 2.Enhanced understanding 2.Enhanced understanding
collaborative…
100%
regarding how…
89%
collaborative…
75%
collaborative…
65%
collaborative…
89%
regarding how…
67%
international laws…
44%
attitudes…
42%
international laws…
42%
attitudes…
60%
international laws…
56%
attitudes…
33%
attitudes…
33%
regarding how…
25%
regarding how…
37%
regarding how…
33%
3.Greater emphasis on collaborative
22%
6.Technological innovation (e.g. on-
line…
17%
6.Technological innovation (e.g.
on-line…
27%
1.Changes in corporate attitudes
22%
6.Technological innovation
(e.g. on-line…
11%
4.Greater emphasis personal…
7%
Other
3%
5.Harmonisation of international laws
2%
Session 4 Question 5 - Cross Sorted Results
Word Cloud – Session 4
What words would you use to describe the changes to commercial dispute resolution which should be focused on in the
future?