LO3 – Recruiting, developing and supporting staff

Recruitment and selection procedures

Staff development

Professional development

Staff welfare

By the end of the lesson you should be able to:

Identify the purpose of an appraisal.Identify the advantages to the employee and the employer of performing appraisals.Identify features of an ineffective and effective appraisal.Identify areas a successful appraisal will highlight.

Measure, assess, rate and record employee performance.

Carried out annually.

Management by objectives – setting targets and measuring in line with organisational goals.

Competency based – measures how work is carried out.

360° – variety of people used in assessment process, builds an overall profile.

Identify and match personal and business objectives.

Identify employee potential.

Identify training needs.

Control and monitor performance.

Assist self-development of employees.

Benefits Problems

Provide an open forum for discussion – personal and professional development

Focus on weaknesses

Improve communications – feedback on performance

Issues not acted upon – targets not referred back to

Opportunity for skills development Apportioning blame

Training needs identified – weaknesses eliminated

Employer focused – guarded against criticism

Targets set - motivation Not enough time assigned to appraisal

Objective – open forum for discussion

Participative – both parties involved

Considered – realistic targets set

Developmental – employee builds on strengths to the benefit of the organisational objectives

Job performance

Communication skills

IT skills – new equipment

Customer service skills – new methods

Future training and development

Personal goals and targets, eg timekeeping

Career objectives – promotion prospects

Meeting deadlines

Number of sales

Number of complaints

Employee contribution to company profits