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Liz Jolley, RRT MA Operations Leader, Medicine Program Providence Health Care Engaging for excellence: Exploring the link between employee engagement and quality care Slide 2 I have nothing to disclose . Slide 3 How can employee engagement be enhanced in acute care at Providence Health Care? Slide 4 Antecedents of employee engagement What factors/conditions precede the development of an engaged workforce? **W. Kahn (1990) Slide 5 Value congruence Authentic corporate culture Rewards & recognition Organizational support Manager or supervisor support Feedback & encouragement Availability of resources & equipment Work-life balance Slide 6 Research Point of care staff: Mid-level managers: & Focus Group Diary Studies Slide 7 Slide 8 Among the results Point of care staff & mid-level managers were passionate about providing excellent patient care Majority of the passion was expressed through the telling of stories (recounting in-the-moment experiences of providing care and sentinel events) Events themselves were immediate feedback to staff Telling stories invoked engagement contagion Slide 9 DISCUSSION In the moment experiences stories Engagement Quality indicators & metrics Quality Engagement Contagion Slide 10 DISCUSSION Engagement Quality Engagement Contagion STORIES + METRICS STORIES + METRICS Slide 11 Slide 12 Proposed Framework Employee Engagement Organizational Values Quality & Safety Slide 13 Im helping put a man on the moon - NASA Janitor Slide 14 Contact Information: Email: ejolley@providencehealth.bc.caejolley@providencehealth.bc.ca THANK YOU!