Live2Support - Strategic use of Proactive Chat

Live2Support Live Chat

Strategic Use of

Pro-active Chat

Invitation?

ENGAGE. UNDERSTAND. ASSIST. SELL.

What is Pro-active

ChatInvitation?

Proactive Chat is meant to greet a customer with a helping hand when it is observed that customer needs it most. It makes customers feel comfortable and inclined to converse.


Once an invitation is accepted, you are actually on a seller shelf with your prospective buyer. Now the ball is in your court, and as a smart salesman you can count your eggs before they hatch.


efficient way of instant communication. This enables you to attend each and every requirement of your customer. No customer will feel unattended.

What are the

Benefits?

A HELP in human form is always recognized. Proactive chat helped by a

strategic invitation proves to be aneffective and


The Outcome of this smart feature will be More Invitations = More Conversations More Conversations = More Prospects More Prospects = Increased Sales Increased Sales = Purpose Solved


• Assist customers with their specific needs.

• Assign specific operator to a customer for relevant support.

• Help the customers to buy what they actually want.

Benefits


• Observe the customers and their requirements.

• Invite them personally to the specific section.

• Help them with their needs & make them BUY.

Purpose Solved


If a customer has spent a few minutes surfing at the cosmetic section of your e-store, your cosmetic section representative can invite her for a conversation and help her with the products, schemes and offers. The customer will be arrested with such attention and offers.

For Instance


Recalling our experiences with millions of chat conversation down the year, it can be stated that using proactive chat invitations in the following three scenarios has indeed boosted the possibilities of increased number of conversations and prospect identification.

Few tips


• Being an aggressive seller, engage a visitor as soon as he is on your website.

• Identify a genuine prospect at very onset.

• Engage him accordingly for a conversation.

Tip # 1


• As a seasoned shop owner, observe your visitor for some time.

• Know him well enough to help him precisely at the point when it is required most.

• Assist him to affect a purchase guided by a helping hand in form of a friendly chat invitation.

Tip # 2


• Hold Back the visitor who is about to leave and try help him consummate his visit.

• Arrest him with his preferences and impress him with your personal attention.

• Bring back him by offering lucrative schemes.

Tip # 3


In a nutshell, Live2Support thrives on

Does Rock Bottom True Value Pricing Mean a Quality Compromise? No... Never... Not at all!

Contact us at:Live2Supportemail us at : [email protected]


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http://www.live2support.com/

Live2Support - Strategic use of Proactive Chat

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