Live Virtual Classrooms (VILT) - Computer Education Management
Transcript of Live Virtual Classrooms (VILT) - Computer Education Management
![Page 1: Live Virtual Classrooms (VILT) - Computer Education Management](https://reader030.fdocuments.net/reader030/viewer/2022020706/61fc8d668d33c02b785e80cc/html5/thumbnails/1.jpg)
Live Virtual Classrooms (VILT)
Nick Beard Snr. Director
OU Direct, Partners & DACH
Oracle University
![Page 2: Live Virtual Classrooms (VILT) - Computer Education Management](https://reader030.fdocuments.net/reader030/viewer/2022020706/61fc8d668d33c02b785e80cc/html5/thumbnails/2.jpg)
2 | © 2013 Oracle Corporation
The Vision of the Future – IT Training
Microsoft
1998 “In 5 Years time there will be no classroom training”
![Page 3: Live Virtual Classrooms (VILT) - Computer Education Management](https://reader030.fdocuments.net/reader030/viewer/2022020706/61fc8d668d33c02b785e80cc/html5/thumbnails/3.jpg)
3 | © 2013 Oracle Corporation
The Vision of the Future – IT Training
Elliot Masie
1998
Free?
![Page 4: Live Virtual Classrooms (VILT) - Computer Education Management](https://reader030.fdocuments.net/reader030/viewer/2022020706/61fc8d668d33c02b785e80cc/html5/thumbnails/4.jpg)
4 | © 2013 Oracle Corporation
The Vision 2013! – IT Training
2013
![Page 5: Live Virtual Classrooms (VILT) - Computer Education Management](https://reader030.fdocuments.net/reader030/viewer/2022020706/61fc8d668d33c02b785e80cc/html5/thumbnails/5.jpg)
5 | © 2013 Oracle Corporation
The Vision of the Future – IT Training
ASTD
2009
![Page 6: Live Virtual Classrooms (VILT) - Computer Education Management](https://reader030.fdocuments.net/reader030/viewer/2022020706/61fc8d668d33c02b785e80cc/html5/thumbnails/6.jpg)
6 | © 2013 Oracle Corporation
Future Learning Visions
Anyone, Anywhere, Any time
can publish their knowledge to their peers
![Page 7: Live Virtual Classrooms (VILT) - Computer Education Management](https://reader030.fdocuments.net/reader030/viewer/2022020706/61fc8d668d33c02b785e80cc/html5/thumbnails/7.jpg)
7 | © 2013 Oracle Corporation
Where are we now?
• In-Class ILT is still dominant
• The market has moved with technology
• The new technologies are liked and being used by our
customers
• Customers do see the value of learning over the internet
• We are adapting to the needs of the market
• Customers have more choice of modality
![Page 8: Live Virtual Classrooms (VILT) - Computer Education Management](https://reader030.fdocuments.net/reader030/viewer/2022020706/61fc8d668d33c02b785e80cc/html5/thumbnails/8.jpg)
8 | © 2013 Oracle Corporation
The Future
• Customer drivers – the workplace has changed
– Less travel
– Less time
– Just-in-time
• LVC is an evolutionary step
• Asynchronous learning is growing
• The breadth of choice of modality, scheduling & competition and
delivery cost will ultimately mean the decline of ILT (In-Class & LVC)
• Learning what you need, when you need it will be what drives our
industry
![Page 9: Live Virtual Classrooms (VILT) - Computer Education Management](https://reader030.fdocuments.net/reader030/viewer/2022020706/61fc8d668d33c02b785e80cc/html5/thumbnails/9.jpg)
9 | © 2013 Oracle Corporation
LVC Approach - Commitment • 1st Step – Public Schedule (Local language & English)
– Consolidated demand – low fill courses – LVC only (Restrict Choice) – pan-
geographies
– Sell to instructors
– Hold customers’ hand – free demo’s, pre-course tests (connectivity), e-kits,
Online producers
• 2nd Step – Volume Courses
– Alternating LVC/In-Class schedule
– Move cancelled In-Class to LVC
– LVC – guarantee-to-run
– Lower cost resourcing form other countries
![Page 10: Live Virtual Classrooms (VILT) - Computer Education Management](https://reader030.fdocuments.net/reader030/viewer/2022020706/61fc8d668d33c02b785e80cc/html5/thumbnails/10.jpg)
10 | © 2013 Oracle Corporation
LVC Value Proposition • Drivers
– The market
• Cost savings
• Cancellations
• Timing
• Benefits to customer
– No travel costs
– Lower cost base – fewer cancellations
– Different timezones
• Benefits to Oracle
– Better fill rates from aggregating demand across EMEA
– Can use low cost instructors from other countries (eg India)
– Increase cost from addition of a “Producer” is reduced by resourcing in India
– Not dependant on Delivery partners in obscure locations
– Better quality control
![Page 11: Live Virtual Classrooms (VILT) - Computer Education Management](https://reader030.fdocuments.net/reader030/viewer/2022020706/61fc8d668d33c02b785e80cc/html5/thumbnails/11.jpg)
11 | © 2013 Oracle Corporation
Oracle - Experience
• US adoption of LVC
– Triggers
• Recession
– Travel costs
– Increased in-class cancellations
• Customer sat
• Sales rep confidence
• 2,000 courses in portfolio – aggregation of demand
• Option of courses in different timezones
• Global coverage for private events
![Page 12: Live Virtual Classrooms (VILT) - Computer Education Management](https://reader030.fdocuments.net/reader030/viewer/2022020706/61fc8d668d33c02b785e80cc/html5/thumbnails/12.jpg)
12 | © 2013 Oracle Corporation
Oracle - Experience
• EMEA Experience
– Biggest percentage – UK (Language)
– Weakest area – South Europe
• Language
• Cultural
– Challenges
• More LVC & TOD courses we offer – less demand for In-Class –
schedule management
• Internet connectivity in MEA
– Quality score higher than in-class
![Page 13: Live Virtual Classrooms (VILT) - Computer Education Management](https://reader030.fdocuments.net/reader030/viewer/2022020706/61fc8d668d33c02b785e80cc/html5/thumbnails/13.jpg)
13 | © 2013 Oracle Corporation
Challenges of selling LVC
New
Modality
Sell to
Sales
Managers
Sell to
Sales
Reps
Sell to
Instructors (Synchronous)
Sell to
Customers
![Page 14: Live Virtual Classrooms (VILT) - Computer Education Management](https://reader030.fdocuments.net/reader030/viewer/2022020706/61fc8d668d33c02b785e80cc/html5/thumbnails/14.jpg)
14 | © 2013 Oracle Corporation
Future Challenges
• Customer demand is growing
– Change Management
• Our own teams
• Our customers
• Partners – investment in bricks & mortar – less willing to sell ILT
alternatives
– Classroom reduction is an emotive subject
![Page 15: Live Virtual Classrooms (VILT) - Computer Education Management](https://reader030.fdocuments.net/reader030/viewer/2022020706/61fc8d668d33c02b785e80cc/html5/thumbnails/15.jpg)
15 | © 2013 Oracle Corporation
Questions
![Page 16: Live Virtual Classrooms (VILT) - Computer Education Management](https://reader030.fdocuments.net/reader030/viewer/2022020706/61fc8d668d33c02b785e80cc/html5/thumbnails/16.jpg)
16 | © 2013 Oracle Corporation
Appendix