Live Q&A Session 5 by Rohit Agarwal
Transcript of Live Q&A Session 5 by Rohit Agarwal
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Introduction to the Company
Live Q&A Session 5 with Rohit Agarwal, Head of Finance, UpGrad
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Agenda for the session
What is KPI?
Developing KPI’s for your Startup
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Open Q&A3
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What are Key Performance Indicators?
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Goal specific Metric
Key Indicator
Can be – In raw numbers Measure of Progress change % etc.
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5 SMART Conditions to Select a Good KPI
Relevant
Measurable
Achievable
Time Phased
Specific
“What you measure is what you get.” (Kaplan and Norton, 1992)
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Agenda for the session
What is KPI
Developing KPI’s for your Startup
1
2
Open Q&A3
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Designing effective KPIs
Set Your Business Objectives or “Goals”
Identify the Critical success
factors to achieve those
Goals
Use the distribution of each metric to identify which are both robust (reliable) and sensitive (move with changes)
Settle on ideally one KPI per success factor, or if necessary a handful.
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Balanced Scorecard – A renowned strategy management tool
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Agenda for the session
What is KPI
KPI’s to track business health
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Open Q&A3
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Open Q&A
Write Your Queries in the Chat Window