Listening Skills Ppt Final
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Transcript of Listening Skills Ppt Final
IntroductionTo keep a relationship healthy, there has to be good communication. It doesn't matter if the relationship is with an intimate, casual or business partner. The best way to be a great communicator is to be a really good listener. This makes people feel respected as well as understood. Good listening skills make workers more productive.
Meaning
Listening Is With The Mind Hearing With The Senses Listening Is Conscious. An Active Process Of Eliciting Information Ideas, Attitudes And Emotions Interpersonal, Oral Exchange
Importance
Better understand assignments and what is expected of you. Build rapport with co-workers, bosses, and clients. Show support. Better working in a team-based environment Resolve problems with customers, co-workers, and bosses. Answer questions and find underlying meanings in what others say.
Requirement of listening skills Maintain eye contact. Pay full attention. Minimize internal and external
distraction. Respond appropriately. Keep an open mind.
Hearing v/s ListeningListening and Hearing are not the same.
HearingHearing is with the senses, ears pick up sound waves which are then transported to your brain.
ListeningListening is with the mind, communication process and, to be successful, is an active process.
Active Listening Active listening requires a definite intention to listen. Active listening requires that you focus on the
speaker and limit or eliminate internal and external distractions. Active listening includes all of the appropriate nonverbal and verbal cues that indicate you are listening. Active listening provides a feedback loop that ensures you are getting better and more accurate information. Active listening reduces misunderstandings and encourages open communication.
Stages
Hearing Focusing on the message Comprehending and interpreting Analyzing and Evaluating Responding Remembering
Six StepsPay Attention Monitor Non-Verbal Paraphrase & Repeat
Visualize
Encourage the buyer to take
Make No Assumption
Benefits of Listening
Listening is a powerful form of acknowledgement. Listening creates acceptance. Listening is the foundation of understanding. Listening encourages openness. Listening demonstrates interest in both the talker and what the talker says. Listening builds stronger relationships. Listening creates a desire to cooperate among people because they feel acknowledged, accepted, and understood. Listening leads to learning. Listening reduces stress and tension. Listening is pleasurable as it creates profound connection with another person.
Types of listeningInformative Listening:
Vocabulary Concentration Memory
Relationship Listening:
Attending Supporting Empathizing
Appreciative Listening:
Music Speakers Your choices in theater, television, radio and film.
Cont..Critical Listening:
Common part of our society It is essential in democracy Politicians Media Advocates of policies and procedures
Discriminative Listening:
Hearing Ability Awareness of Sound Structure Integration of non-verbal cues
Listening strategiesTop-down strategies are listener based; the listener taps into background knowledge of the topic, the situation or context, the type of text, and the language. This background knowledge activates a set of expectations that help the listener to interpret what is heard and anticipate what will come next. Top-down strategies include
listening for the main idea predicting drawing inferences summarizing
ContBottom-up strategies are text based; the listener relies on the language in the message, that is, the combination of sounds, words, and grammar that creates meaning. Bottom-up strategies include
listening for specific details recognizing word-order patterns recognizing cognates
Barriers to listening skillsEnvironmental barriers Physiological barriers Psychological barriers
Selective Listening Negative Listening Attitudes Personal Reactions Poor Motivation
DistractionsExternalBias or prejudice Language difference and accents Noise
InternalWorry Fear or anger Lack of attention span
Improvement Suggestion
Be close enough to the person you are listening to so you can hear clearly. Turn off any background noise such as a radio or telephone. Concentrate on what is being said. Do not daydream; stay focused on the person to whom you are listening. Be aware of gestures. This includes facial expressions, body language and tone. Direct your eyes to the person talking to you. Ask questions to verify everything that you do not understand and write down the answers. Be an active listener. Nod your head and use appropriate facial expressions. Listen to the speaker and allow him to finish speaking before you phrase your question. You can not actively listen if you are thinking about what you are going to ask.
ConclusionA good listener knows that being attentive to what the speaker doesn't say is as important as being attentive to what he does say. Look for non-verbal cues such as facial expressions and posture to get the full gist of what the speaker is telling you.
THANK YOU
AMRIT KAUR APOORVA BATRA CHARUMITRA SINGH DIYA BASU POONAM DUBEY NOOPUR SAXENA