LISTENING SKILLS

Process

Analysing soundsOrganizing them into recognizable patternsInterpreting patternsUnderstanding messageInferring meaning

Hearing vs Listening

HEARINGLISTENING

Physiological Interpretation &Inference

ListeningSpeakingReadingWriting

ORDER OF LEARNING

OBJECTIVES

LEARNINCREASE UNDERSTANDINGADVICE/COUNSELRELIEVE BOREDOM

LISTENING PROCESS

HEARINGFILTERINGCOMPREHENDINGREMEBERINGRESPONDING

LEVELS OF LISTENING

LEVEL I NON LISTENINGLEVEL II PASSIVE LISTENINGLEVEL III ACTIVE LISTENING

NON LISTENING

PASSIVE LISTENING

Passive Listening

ACTIVE LISTENING

TYPES OF LISTENINGDISCRIMINATIVECOMPREHENSIONEVALUATIVEATTENTIVEPRETENCESELECTIVEINTUITIVE

POOR LISTENING HABITSINATTENTIVENESSPSEUDOLISTENINGFOCUSING ON DELIVERYREHEARSINGINTERRUPTINGHEARING WHAT IS EXPECTEDAVOIDING DIFFICULT/UNINTERESTING BEING DEFENSIVEBEING ON THE OFFENSIVE

Barriers to effective listeningPHYSICALPEOPLE RELATED HEALTHDISABILITYWANDERING ATTENTIONBEING UNSURE OF THE SPEAKERPERSONAL ANXIETYATTITUDEIMPATIENCEEMOTIONAL BLOCKS

Improving listening ability

STOP TALKINGSHOW YOU WANT

TO LISTENREMOVE

DISTRACTIONEMPATHISE WITH

THE SPEAKERLISTENING BEFORE

EVALUATING

PUT SPEAKER AT EASE

BE PATIENTBODY LANGUAGEREFRAIN FROM

ARGUMENTATION & CRITICISM

NOTE TAKINGPARAPHRASING

Efforts by the Speaker

CLARITY OF THOUGHTLIVELY STIMULATING MANNEREMPATHIZE WITH LISTENERSMODULATE DELIVERY

QuestionsWhat is effective listening ?Differentiate between listening & hearing.Explain types of listening.What are the objectives of listening?