Listening Skills

by

Mohsin sarwar

Fast NU

LAHORE

Listening Skills

• Difference between Listening and Hearing– Hearing is a natural ability to detect sound– Listening is a skill, which is developed to

understand, interpret the message accurately.

It does not require much of an effort to hear,

whereas Listening to be effective, takes much

of an effort and time on the part of a listener.

Listening Skills• Steps involve in Effective Listening:

• Hearing. Hearing just means detecting sound without have complete awareness of what has been said.

  • Understanding. The next part of listening is when you

comprehend what is being said. •   • Judging. After you are sure you understand what the speaker

has said, think about whether it makes sense. Do you believe what you have heard? Your own interpretation of the message and then see how accurate the understanding is.  

Listening Skills

• Concepts Related to Listening Ability• 1.Concentration• 2.Questioning• 3.Objectivity• 4.Note Taking• 5.Feedback

Listening Skills

• 1.ConcentrationI. Motivation and DemotivationII. Anticipate what the speaker will say nextIII. Focus on the messageIv. Avoid interruption, let the speaker finish first.

2.QuestioningUse of questioning is an effective listening strategy. It serves two

purposes:I. message gets clarifiedII. Speaker gets a positive feedback that a listener is involved.

Listening Skills

3. Objectivity• I. Minimize the impact of emotion-laden words• II. Judge content, not delivery• III. React fairly and sensibly• IV. Overcome distraction; internal as well as external

4. Note Taking

The usefulness of note taking depends on the situation.

5. Feedback

Feed is important in the listening process to that a speaker knows that his/her message is understood.

Listening Skills

• General Barriers

• Faking attention

• Avoid difficult listening & dismissing the topic as uninteresting

• Listening only for facts

• Criticizing physical appearance and delivery

• Yielding easily to distractions.

Listening Skills

• Types of Listening

• Appreciative Listening

• Discriminative Listening

• Comprehensive Listening

• Empathic Listening

• Critical Listening

Listening Skills

• Listening ability vary according to:• Interest in topic• the delivery of the message• importance of the info• length of the message• complexity of the message• the delivery of the message• personal problems, external distraction.

Listening Skills

• Good Listeners• Attending• Attend to important

information• Ready themselves

mentally and physically• Listen objectively

regardless of emotional involvement

• Listen differently depending o situations

• Bad Listeners

• May not hear what a person is saying

• Fidget in chairs, look out the windows, and let their minds wander

• Visibly react to emotional language

• Listen the same way regardless of the type of material

Listening Skills

• Good Listeners• Understanding• Assigned appropriate meaning

to what is said• Seek out apparent purpose,

main points and supporting information

• Ask mental questions to anticipate information

• Silently paraphrase to solidify understanding

• Seek out subtle meanings based on non-verbal cues

• Bad Listeners• Hear what is said but are

unable to understand or assign different meaning to the type of words

• Ignore the way information is organized

• Fail to anticipate coming information

• Seldom or never mentally review the information

• Ignore non-verbal cues

Listening Skills

• Good Listeners• Remembering• Retain information• Repeat key information• Take notes• Evaluating• Listen critically• Evaluate inferences• Responding empathically• Provide supportive comforting

statements

• Bad Listeners• Interpret message accurately

but forget it• Assume they will remember• Rely on memory alone• Understand but unable to

weigh or consider it• Accept information at face

value• Pass of joy or hurt, change the

subject

• THANK YOU!