LISTENING Listening is a receiver’s activity in communication. As the speaker has the...
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LISTENING LISTENING Listening is a receiver’s activity in Listening is a receiver’s activity in communication. As the speaker has the communication. As the speaker has the responsibility to be understood so the responsibility to be understood so the listener has the responsibility to be listener has the responsibility to be attentive and to make effort to understand attentive and to make effort to understand the meaning of the speaker. the meaning of the speaker. A manager has to spend more time listening A manager has to spend more time listening to others than speaking , the ear and to others than speaking , the ear and not the mouth must be the main organ of not the mouth must be the main organ of communication. communication. An executive’s communication time is spent An executive’s communication time is spent roughly in the following proportion: roughly in the following proportion: Writing = 9%, Reading = 16%, Speaking = 30 % Writing = 9%, Reading = 16%, Speaking = 30 % and listening = 45%. and listening = 45%. Listening means making effort to get the Listening means making effort to get the speakers’s full meaning. It involves not speakers’s full meaning. It involves not only understanding the content of the only understanding the content of the message but also understanding the feeling message but also understanding the feeling of the speaker. Understanding the speaker is of the speaker. Understanding the speaker is called empathic or active listening. called empathic or active listening.
Transcript of LISTENING Listening is a receiver’s activity in communication. As the speaker has the...
LISTENINGLISTENINGListening is a receiver’s activity in communication. Listening is a receiver’s activity in communication. As the speaker has the responsibility to be As the speaker has the responsibility to be understood so the listener has the responsibility to understood so the listener has the responsibility to be attentive and to make effort to understand the be attentive and to make effort to understand the meaning of the speaker.meaning of the speaker. A manager has to spend more time listening to A manager has to spend more time listening to others than speaking , the ear and not the mouth others than speaking , the ear and not the mouth must be the main organ of communication.must be the main organ of communication.An executive’s communication time is spent roughly An executive’s communication time is spent roughly in the following proportion:in the following proportion:Writing = 9%, Reading = 16%, Speaking = 30 % Writing = 9%, Reading = 16%, Speaking = 30 % and listening = 45%.and listening = 45%.Listening means making effort to get the speakers’s Listening means making effort to get the speakers’s full meaning. It involves not only understanding the full meaning. It involves not only understanding the content of the message but also understanding the content of the message but also understanding the feeling of the speaker. Understanding the speaker is feeling of the speaker. Understanding the speaker is called empathic or active listening.called empathic or active listening.
Many of Objectives of downward communication such as Many of Objectives of downward communication such as motivation and raising morale can be achieved by listening motivation and raising morale can be achieved by listening attentively rather than by talking.attentively rather than by talking.
Blocks / Barriers to effective listeningBlocks / Barriers to effective listening:: Listening is a mix of physical and mental activity and Listening is a mix of physical and mental activity and
therefore it can be obstructed by certain physical and therefore it can be obstructed by certain physical and psychological barriers.psychological barriers.
DistractionDistraction Wandering attentionWandering attention Planning to replyPlanning to reply Lack of interestLack of interest Mental lazinessMental laziness Tendency to criticizeTendency to criticize Emotional blocksEmotional blocks ImpatienceImpatience State of healthState of health Poor note taking skillPoor note taking skill Noise. Noise. PrejudicePrejudice
Improving Listening skills.Improving Listening skills. Ten Commandments of good listening:Ten Commandments of good listening: Stop TalkingStop Talking Put the speaker at easePut the speaker at ease Show a desire to listenShow a desire to listen Do not create or tolerate distractionsDo not create or tolerate distractions Be patientBe patient Control your temper no matter how angrily the Control your temper no matter how angrily the
speaker speaksspeaker speaks Try to be in the speaker’s positionTry to be in the speaker’s position Avoid making any judgement unless the speaker Avoid making any judgement unless the speaker
has finished speaking.has finished speaking. Ask questions at suitable moments to get a clear Ask questions at suitable moments to get a clear
understanding understanding Stop talking, make the mind stop taking.Stop talking, make the mind stop taking.
Process of listeningProcess of listening
The process of listening involves five The process of listening involves five related activities:related activities:
ReceivingReceiving InterpretationInterpretationRememberingRememberingEvaluating Evaluating RespondingResponding
Types of listeningTypes of listeningContent ListeningContent ListeningCritical ListeningCritical ListeningEmpathic ListeningEmpathic ListeningMarginal ListeningMarginal ListeningPretended listeningPretended listening
Advantages of good listeningAdvantages of good listening
Improves communicationImproves communicationPositive attitudePositive attitudeValuable information Valuable information Solves work problemsSolves work problems Improves efficiencyImproves efficiency
