Listenin Skills and Barriers
-
date post
18-Oct-2014 -
Category
Education
-
view
1.491 -
download
0
description
Transcript of Listenin Skills and Barriers
![Page 1: Listenin Skills and Barriers](https://reader035.fdocuments.net/reader035/viewer/2022081412/5442fe7aafaf9feb098b4806/html5/thumbnails/1.jpg)
ListeningListening . . . . . .
![Page 2: Listenin Skills and Barriers](https://reader035.fdocuments.net/reader035/viewer/2022081412/5442fe7aafaf9feb098b4806/html5/thumbnails/2.jpg)
Group Members:-Group Members:-
Pranay Adhikari (01)
Kaustubh Barve (11)
Rewat Bharsakle (15)
Prathamesh Borade (22)
Harshal Changediya (27)
Pankaj Dagade (34)
Upendra Gandhe (42)
Sumit Gawali (46)
![Page 3: Listenin Skills and Barriers](https://reader035.fdocuments.net/reader035/viewer/2022081412/5442fe7aafaf9feb098b4806/html5/thumbnails/3.jpg)
OutlineOutline
1. Introduction
2. Classification
3. Barriers
4. Effective Listening
5. Benefits Of Effective Listening in Organization
6. Conclusion
![Page 4: Listenin Skills and Barriers](https://reader035.fdocuments.net/reader035/viewer/2022081412/5442fe7aafaf9feb098b4806/html5/thumbnails/4.jpg)
Hearing vs ListeningHearing vs Listening Hearing
To perceive sound via the ear
Listening
Listening requires concentration so
that your brain processes meaning from
words and sentences.
![Page 5: Listenin Skills and Barriers](https://reader035.fdocuments.net/reader035/viewer/2022081412/5442fe7aafaf9feb098b4806/html5/thumbnails/5.jpg)
![Page 6: Listenin Skills and Barriers](https://reader035.fdocuments.net/reader035/viewer/2022081412/5442fe7aafaf9feb098b4806/html5/thumbnails/6.jpg)
Process of ListeningProcess of Listening
![Page 7: Listenin Skills and Barriers](https://reader035.fdocuments.net/reader035/viewer/2022081412/5442fe7aafaf9feb098b4806/html5/thumbnails/7.jpg)
Types of ListeningTypes of ListeningAppreciative ListeningEmpathetic ListeningComprehensive /Active ListeningCritical / Analytical Listening
![Page 8: Listenin Skills and Barriers](https://reader035.fdocuments.net/reader035/viewer/2022081412/5442fe7aafaf9feb098b4806/html5/thumbnails/8.jpg)
Appreciative ListeningAppreciative Listening
Listening for pleasure and enjoyment
Describes how well speakers choose and use words
![Page 9: Listenin Skills and Barriers](https://reader035.fdocuments.net/reader035/viewer/2022081412/5442fe7aafaf9feb098b4806/html5/thumbnails/9.jpg)
Empathetic ListeningEmpathetic Listening
To provide emotional support
Understand the type and intensity of feelings the speaker is experiencing without judgement
Not necessary to agree the same way with speaker
![Page 10: Listenin Skills and Barriers](https://reader035.fdocuments.net/reader035/viewer/2022081412/5442fe7aafaf9feb098b4806/html5/thumbnails/10.jpg)
Comprehensive /Comprehensive /Active ListeningActive Listening
Listening to understand the message of a speaker
Focuses on accurately understanding the meaning of the speaker by verbal an non verbal communication
![Page 11: Listenin Skills and Barriers](https://reader035.fdocuments.net/reader035/viewer/2022081412/5442fe7aafaf9feb098b4806/html5/thumbnails/11.jpg)
Critical / Analytical ListeningCritical / Analytical Listening Listening to evaluate a message for purposes of
accepting or rejecting
Focuses on evaluating whether a message is logical and reasonable
Challenges the speaker’s message by evaluating its accuracy and meaningfulness, and utility
Uses critical thinking skills
![Page 12: Listenin Skills and Barriers](https://reader035.fdocuments.net/reader035/viewer/2022081412/5442fe7aafaf9feb098b4806/html5/thumbnails/12.jpg)
Barriers to Effective Listening
![Page 13: Listenin Skills and Barriers](https://reader035.fdocuments.net/reader035/viewer/2022081412/5442fe7aafaf9feb098b4806/html5/thumbnails/13.jpg)
Environmental Barriers
1. The room too hot or too cold
2. The chair uncomfortable
3. The lighting too bright or too dim
4. Bad ventilation; stuffy/smoky atmosphere
7. Sights
5. Noise
6. Smells
![Page 14: Listenin Skills and Barriers](https://reader035.fdocuments.net/reader035/viewer/2022081412/5442fe7aafaf9feb098b4806/html5/thumbnails/14.jpg)
Linguistic Barriers
1. Jargon or specialist language
4. Complex sentences & vocabulary
5. Hesitant manner
2. Monotonous voice 3. Inappropriate tone
6. Rate of Delivery
![Page 15: Listenin Skills and Barriers](https://reader035.fdocuments.net/reader035/viewer/2022081412/5442fe7aafaf9feb098b4806/html5/thumbnails/15.jpg)
Personal Barriers
1.Preoccupied with own problems
2.Thinking about own response without hearing speaker
3.Looking for every opportunity to interrupt
4. Pseudo Listening
![Page 16: Listenin Skills and Barriers](https://reader035.fdocuments.net/reader035/viewer/2022081412/5442fe7aafaf9feb098b4806/html5/thumbnails/16.jpg)
Psychological Barriers
2. Own anxiety 3. Frustration, inability to put across ideas
4. Status difference
1. Anger
5. Prejudice
![Page 17: Listenin Skills and Barriers](https://reader035.fdocuments.net/reader035/viewer/2022081412/5442fe7aafaf9feb098b4806/html5/thumbnails/17.jpg)
Physiological Barriers
1. Headache
3. Tiredness
5. Poor eyesight
2. Hearing impairment
4. Discomfort, pain, illness
![Page 18: Listenin Skills and Barriers](https://reader035.fdocuments.net/reader035/viewer/2022081412/5442fe7aafaf9feb098b4806/html5/thumbnails/18.jpg)
Perceptual BarriersThe speaker and the listener sometimes see the same situation from a
different point of view and this can affect understanding (e.g. parent and child). Examples of other perceptual barriers are:
•Social/cultural background differences •Attitude unexpected
•Expectations different •Appearance of speaker
•Mannerisms •Accents
![Page 19: Listenin Skills and Barriers](https://reader035.fdocuments.net/reader035/viewer/2022081412/5442fe7aafaf9feb098b4806/html5/thumbnails/19.jpg)
Content BarrierWhat the speaker is saying may also be a barrier to the listener:
1. Subject of the discussion does not interest us 2. Speaker goes on for too long 3. Speaker is saying what we don't want to hear 4. We have heard it all before 5. Content is too difficult/simplistic 6. Content is repetitious
![Page 20: Listenin Skills and Barriers](https://reader035.fdocuments.net/reader035/viewer/2022081412/5442fe7aafaf9feb098b4806/html5/thumbnails/20.jpg)
What is Effective Listening?What is Effective Listening?• Definition: Absorbing information Showing that you are listening and
interested Providing feedback.• Involves: Choice of right words and non verbal
cues.• Effective Listeners: Let speakers know they have heard
and understood the speakers.
![Page 21: Listenin Skills and Barriers](https://reader035.fdocuments.net/reader035/viewer/2022081412/5442fe7aafaf9feb098b4806/html5/thumbnails/21.jpg)
Essential requirements for Essential requirements for Effective ListeningEffective Listening
IntensityEmpathyTaking Responsibility
![Page 22: Listenin Skills and Barriers](https://reader035.fdocuments.net/reader035/viewer/2022081412/5442fe7aafaf9feb098b4806/html5/thumbnails/22.jpg)
Why effective listening is Why effective listening is important?important?Improves relationshipsImproves our knowledgeImproves our understandingPrevents problems escalatingSaves time and energyLeads to better results
![Page 23: Listenin Skills and Barriers](https://reader035.fdocuments.net/reader035/viewer/2022081412/5442fe7aafaf9feb098b4806/html5/thumbnails/23.jpg)
Four techniques for Effective Four techniques for Effective ListeningListening• Reflecting: Letting the other party know that what
they are saying to us is being heard.• Probing: Asking for additional information.• Deflecting: Shifting the discussion to a different
topic.• Advising: Giving advice.
![Page 24: Listenin Skills and Barriers](https://reader035.fdocuments.net/reader035/viewer/2022081412/5442fe7aafaf9feb098b4806/html5/thumbnails/24.jpg)
Do’s and Don'ts of effective Do’s and Don'ts of effective communicationcommunication
Face the speaker and maintainThe eye contact
Keep an open mind
Be attentive but relaxed
Try to visualize things what speaker is saying
Give the speaker regular feedback
![Page 25: Listenin Skills and Barriers](https://reader035.fdocuments.net/reader035/viewer/2022081412/5442fe7aafaf9feb098b4806/html5/thumbnails/25.jpg)
Wait for the speaker to pause to ask clarifying questions video
Ask questions only to ensure understanding
Try to feel what the speaker is feeling
Pay attention to what isn’t said—to nonverbal cues
![Page 26: Listenin Skills and Barriers](https://reader035.fdocuments.net/reader035/viewer/2022081412/5442fe7aafaf9feb098b4806/html5/thumbnails/26.jpg)
BENEFITS OF EFFECTIVE BENEFITS OF EFFECTIVE LISTENING IN AN LISTENING IN AN ORGANISATIONORGANISATION
![Page 27: Listenin Skills and Barriers](https://reader035.fdocuments.net/reader035/viewer/2022081412/5442fe7aafaf9feb098b4806/html5/thumbnails/27.jpg)
At workplace…At workplace…
• Effective listening skills leads effective communication
• Reduce misunderstanding• Strong interpersonal
relationship• Faster work rate• Personal growth
![Page 28: Listenin Skills and Barriers](https://reader035.fdocuments.net/reader035/viewer/2022081412/5442fe7aafaf9feb098b4806/html5/thumbnails/28.jpg)
For an organisation…For an organisation…
Retain talentsIllustrates caring attitudeEmotional intelligence - No
conflictsMaintain reputationDiscover moreUncover opportunities
![Page 29: Listenin Skills and Barriers](https://reader035.fdocuments.net/reader035/viewer/2022081412/5442fe7aafaf9feb098b4806/html5/thumbnails/29.jpg)
ConclusionConclusionEssential Part of Communication
Process
In Building Relationships
Source of Information
![Page 30: Listenin Skills and Barriers](https://reader035.fdocuments.net/reader035/viewer/2022081412/5442fe7aafaf9feb098b4806/html5/thumbnails/30.jpg)
“ If we were meant to talk more than listen, we would have two mouths and one ear “
- Mark Twain
![Page 31: Listenin Skills and Barriers](https://reader035.fdocuments.net/reader035/viewer/2022081412/5442fe7aafaf9feb098b4806/html5/thumbnails/31.jpg)