LinkedIn Slideshow - How Patients Feel About Emerging … · LinkedIn Slideshow - How Patients Feel...
Transcript of LinkedIn Slideshow - How Patients Feel About Emerging … · LinkedIn Slideshow - How Patients Feel...
How Patients Feel About Emerging Healthcare Technology
Improving the patient experience is a huge
initiative in healthcare, but how do patients feel about
emerging technologies meant to do that?
See what patients had to say below.
Patients are 84% more likely to choose a provider offering telemedicine
over one who doesn’t
63%
21%Much more likely
Somewhat less likely
Much less likely
Somewhatmore likely
3%
13%
N = 293
N = 293
Here’s another interesting trend for telemedicine: over 54% of Patients prefer telemedicine exams for cold-like symptoms
54%35%
11%Prefer telemedicineexam
Prefer in-person exam
No preference
My insurance does cover telemedicine
My insurance does not cover telemedicine
I don’t know if my insurance covers telemedicine
N = 293
In 2017, we predicted that software vendors hoping to increase telehealth adoption rates in the U.S. would only be able to do so if they worked with insurance providers
to educate patients on their options. Clearly, that’s happening with 66% of patients being aware of health
insurance coverage for telemedicine.
66%
12%
35%
Over half of patients polled trust AI to be used in healthcare applications
N = 990
I trust healthcare AI somewhat 56%
I am somewhat distrustful of healthcare AI
22%
I trust healthcare AI completely 11%
I do not trust healthcare AI at all 8%
I have no opinion 3%
Not at all beneficial
Not sure
N = 990
If your medical practice isn’t using AI, it should be since 64% of patients believe
the adoption of AI in healthcare is beneficial to the patient experience
12%
21%
14%
53%
Extremely beneficial
Somewhat beneficial
Not at all beneficial
Not sure
N = 548
If you’re one of the rare few practices still using paper charts, you’re not doing yourself
or your patients any favors since 87% of patients prefer a doctor who uses an EHR.
Strongly prefer EHR
Somewhat prefer EHR
Somewhat prefer pen and paper
Stronger prefer pen and paper
42%
45%
9%
4%
Patients like tech;
of patients are comfortable with a provider using a tape
or digital recorder in the exam room to transcribe
notes after an exam
68%
92% of patients are comfortable with a provider typing on a device during an exam
Very comfortable 57%
Somewhat comfortable 35%
Somewhat uncomfortable 6%
Not at all comfortable 2%
N = 990
Verycomfortable
Somewhatcomfortable
Somewhat uncomfortable
Not at all comfortable
4%
11%
41%
44%
85% of patients are comfortable with a provider bringing an assistant in the
exam room to take notes during an exam
N = 990
20%
35%
Very comfortable
Somewhat comfortable
Somewhat uncomfortable
Not at all comfortable
31%
14%
Only 55% of patients are comfortable with a provider leaving the exam room to document
notes, then returning to finish the exam
N = 990
If you’re still taking notes with a pen in the exam room,
that’s a clear sign that you aren’t embracing technology within your practice, and it’s going to scare patients away.
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