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www.sei.cmu.edu/cmmien.wikipedia.org/wiki/Systems_Development_Life_Cyclewww.fca.gov/Download/itsystemdevelopment.pdfwww.elucidata.com/refs/sdlc.pdfhttp://www.sqa.nethttp://en.wikipedia.org/wiki/Traceability_matrixhttp://www.iso9000checklist.com/iso_9001-2000_checklist_sample-web4.pdfhttp://www.iso9000checklist.com/audit_steps_card_for_color_printer_rev_3-1-04x.pdfhttp://software.isixsigma.com/library/content/c030910a.asp(Part1)http://software.isixsigma.com/library/content/c031001a.asp(Part2)http://sixsigmatutorial.com/CMM/CMM-Key-Process-Area.aspx
http://en.wikipedia.org/wiki/Ishikawa_diagram
http://en.wikipedia.org/wiki/Pareto_charthttp://en.wikipedia.org/wiki/80-20_Rule
http://geekswithblogs.net/srkprasad/archive/2004/08/20/9961.aspx(For Priority and severity)http://www.cplusplus.com/doc/tutorial/variables/http://www.softwaretestinghelp.com/