Like minds social business digital sparks

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http://wearelikeminds.com/ #LikeMinds Don’t Let Your Tail Wag the Dog Digital Sparks – 16th Nov. 2011 Andrew Gerrard [email protected] @andrewgerrard

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Digital Sparks- Social Media technologies

Transcript of Like minds social business digital sparks

Page 1: Like minds   social business digital sparks

http://wearelikeminds.com/ #LikeMinds

Don’t Let Your Tail Wag the Dog

Digital Sparks – 16th Nov. 2011 Andrew Gerrard

[email protected] @andrewgerrard

Page 2: Like minds   social business digital sparks

http://wearelikeminds.com/ #LikeMinds

All of the web is becoming social All business is done on the web All business will be Social Business Beyond influence and media, the real opportunities lie in creating a more collaborative, dynamic and connected business.

Jeff Dachis Founder & CEO, Dachis Group

Page 3: Like minds   social business digital sparks

http://wearelikeminds.com/ #LikeMinds

Social media fits within a larger digital, and integrated strategy; don’t think of it merely as a tool for marketing & PR

Howard Schultz Chairman & CEO, Starbucks

Page 4: Like minds   social business digital sparks

http://wearelikeminds.com/ #LikeMinds

How to integrate social media/digital innovation within every facet of an organization?

Teach.

Do not cut legal, HR, R&D, product development out of the integration strategy.

Involve them.

B. Bonin Bough Global Director of Digital

and Social Media, PepsiCo

Page 5: Like minds   social business digital sparks

http://wearelikeminds.com/ #LikeMinds

The shape of a new social business also needs the shape of a new kind of leader

Someone willing to be the bridge, not the person front and center to every decision,

but the coach and the moderator and the facilitator.

Amber Naslund VP Social Strategy, Radian6

Page 6: Like minds   social business digital sparks

http://wearelikeminds.com/ #LikeMinds

Maintain a consistent tone of voice across all outreach channels, but don’t strip out the personality of the person Tweeting, posting, blogging.

Ruth Speakman head of consumer PR

and social media, Sony Europe

Page 7: Like minds   social business digital sparks

http://wearelikeminds.com/ #LikeMinds

The customer however, does not see silos, they see the company as one.

It’s time for an integrated approach to create an adaptive business,

a collaborative business, an aspirational business….

a business of one.

Brian Solis Author, Engage

Principal, Altimeter Group

Page 8: Like minds   social business digital sparks

http://wearelikeminds.com/ #LikeMinds

#1. markets are conversations

talk is cheap

silence is fatal

the cluetrain manifesto

Page 9: Like minds   social business digital sparks

http://wearelikeminds.com/ #LikeMinds

Be who you are and say what you feel,

because those who mind don't matter,

and those who matter don't mind.

Bernard Baruch Wall St. Financier

Presidential Adviser

Page 10: Like minds   social business digital sparks

http://wearelikeminds.com/ #LikeMinds

Social media demands good story-telling. But good story-telling is not going to earn you extra budget.

Adam Brown Director of Interactive Marketing, Dell

Page 11: Like minds   social business digital sparks

http://wearelikeminds.com/ #LikeMinds

What if we made community an integral part of our business?

What if we recognized that we can’t have strong businesses without a strong community

and we can’t have a strong community without compassion?

Mitch Joel President, Twist Image

Author, Six Pixels of Separation

Page 12: Like minds   social business digital sparks

http://wearelikeminds.com/ #LikeMinds

The Web was just the proof of concept. Now the revolution gets real

Chris Anderson Editor-in-Chief, Wired Magazine

Author, The Long Tail

Page 13: Like minds   social business digital sparks

http://wearelikeminds.com/ #LikeMinds

Social business isn’t a state,

it’s an acknowledgement that culture and technology has changed,

and that organizations can leverage these changes to solve the same business problems that they have always had

and will always have.

Jacob Morgan Principal, Chess Media Group

Page 14: Like minds   social business digital sparks

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#77. You're too busy "doing business" to answer our email? Oh gosh, sorry, gee, we'll come back later. Maybe.

the cluetrain manifesto

Page 15: Like minds   social business digital sparks

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Not everything that can be counted counts,

and

not everything that counts can be counted.

Albert Einstein

Page 16: Like minds   social business digital sparks

http://wearelikeminds.com/ #LikeMinds

You can't expect employees to look at email at 11pm, but stop them looking at Facebook at 11am

Vivek Badrinath CEO, Orange Business Services

Page 17: Like minds   social business digital sparks

http://wearelikeminds.com/ #LikeMinds

it’s not what the software does. it’s what the user does.

Hugh Macleod @gapingvoid

Page 18: Like minds   social business digital sparks

http://wearelikeminds.com/ #LikeMinds

Technology can only ever serve as a bridge, never as a destination

Lord Puttnam Filmmaker

Page 19: Like minds   social business digital sparks

http://wearelikeminds.com/ #LikeMinds

Don’t Let Your Tail Wag the Dog

Digital Sparks – 16th Nov. 2011 Andrew Gerrard

[email protected] @andrewgerrard