Like it? Student Survey Season
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Transcript of Like it? Student Survey Season
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Like it?Student Survey Season
Alison JonesCorporate Projects
Leeds Metropolitan University
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Before 2011Survey Delivery Time Responsible Response Rate
Annual Student Survey
November – December
Students’ Union 6%
National Student Survey
February - April Corporate Projects 62%
Postgraduate Taught Survey
April - May Corporate Projects 21%
Postgraduate Research Survey
Not done Not applicable Not applicable
International Student Barometer
Autumn and Summer Waves
International Office 23%
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Survey Promotions Pre 2011
• Students’ Union activity for the Annual Student Survey –Flyers–Student newspaper–Website–Promotions around campus–Incentives
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Survey Promotions Pre 2011• University and Students’ Union activity for the National
Student Survey– NSS promotional materials– You Said We Did materials– Student newspaper– Training sessions for staff– Lecture shout outs by the Union– Discussions with students– Incentives– Promotional activity around campus– Close monitoring of response rates to target additional promotion
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Survey Promotions Pre 2011
• University activity to support the Postgraduate Taught Survey– Emails to all students and postgraduate staff– Viral campaign with postgraduate students– Incentives
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Student Survey Season
• Bringing the surveys together• All delivered in the same time frame: February
– May• Now includes the Postgraduate Research
Survey and the Summer Wave of the International Student Barometer
• Use a single point of delivery through our student portal
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Rationale
• All students have the opportunity to feed back• Makes promotion easier• Hope to improve response rates across all
surveys but particularly the Annual Student Survey
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Student Survey Season promotions
• Dropped the You Said We Did• Introduced our Like it campaign in advance of
Student Survey Season• Followed through with Like it? as the vehicle
for promoting engagement with the surveys• Extended training programme for academic
and administrative colleagues• Still offer incentives
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So far…Survey Delivery Time Responsible Response Rate
Annual Student Survey
February – April Students’ Union and Corporate Projects
11% (+ 5%)
National Student Survey
February – April Corporate Projects 61% (+ 2% on same time last year)
Postgraduate Taught Survey
March - May Corporate Projects 9% (-5% on same time as last year
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Lessons Learned
• Negative– Disappointing response rates so far for both of the
postgraduate surveys– Feedback from students that they haven’t ‘seen’
the portal announcement– Does delivering the other surveys in February –
May mean that they are over-shadowed by the NSS
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Lessons Learned
• Positive– Improved response rates for the Annual Student
Survey– All students feel part of the Student Survey Season– Like it approach has been endorsed by academic
colleagues