LifeWorks LifeWorks Employee Assistance ProgramEmployee Assistance Program

Employee OrientationEmployee Orientation

Agenda for Today

• Overview of the LifeWorks Integrated Employee Assistance Program (EAP)

• Products and services available

• How to access the program

Please feel free to ask questionsas we go along!

Key Features

• LifeWorks is available to you and anyone covered by your benefit program (e.g., spouse, children).

• LifeWorks is part of your benefit package and is available at no cost to you and your family.

• LifeWorks is a national, bilingual, 24/7 service.

• It’s easy to access: Call toll-free or go online!

• We offer support in-person, on the telephone or via the web site

• Most importantly - LifeWorks is CONFIDENTIAL! Your employer will never know if/when you access the service.

Confidentiality

• Confidential vs. Anonymous

• Limitations

• Intake Process

www.lifeworks.com

LifeWorks Online

www.lifeworks.com

My three year-old won’t share…

What should I do?

LifeWorks can help!

Parenting

• Telephonic support, in-person counseling, on-line resources

• “New Parent Kits” for expecting moms and dads

• Child care locator

• “Career Cruising” for Teens

• Child development

• Single parenting / blended families

• Pregnancy, infertility and adoption

• Summer camps and holiday planning

• Safety kits, CDs, booklets and articles

A Sample of Parenting CDs

Education

• Telephonic support, customized searches, booklets, CDs and articles on topics such as:• Selecting a School

• Homework and Grades

• School Safety

• Special Needs

• Talking with Teachers

• Colleges and Universities

• Alternatives to College

• Continuing Education

My great aunt in Calgary needs a nursing home. Can you help me find one?

Yes we can!

Eldercare

• Searches for in-home care services

• Searches for residential care and housing facilities

• Research on issues such as Alzheimer’s, dementia, and other topics

• Safety kit, booklets and articles available

• Resources on “Elder Fraud”

• In-person or telephonic counselling for the elderly and their caregivers

Mid-Life and Retirement

• Telephonic and in-person counselling support, as well as CDs, booklets, and articles on topics such as:

• Growing as a Couple

• Midlife Health

• Relationships in Midlife

• Life Planning / Priorities in Midlife

• Work and Careers in Midlife

• “Empty Nest” Syndrome

How come there’s always more month than money?

Financial

• Telephonic counselling with Certified Financial Planners

• Budgeting issues (using our Financial Management Planner)

• Financial Planning (e.g., retirement planning, RRSP/RESP, estate planning)

• Financial Consultations (e.g., mortgages, collections, tax issues, consolidation)

• Kits, booklets, articles

My daughter has broken out in a rash. What exactly does poison ivy look like?

Health Line

• Immediate, 24/7 telephonic access to a registered nurse

• When it is difficult to get access to a doctor: • at home• at the cottage• in your car

Health and Wellness

• Telephonic nutritional counselling with a Registered Dietician through our “Eating Well” Program

• Research on health and wellness related information

• Kits, booklets, CDs and articles

• Online Smoking Cessation Program

How can I get ahead at work?

Work and Career

• Telephonic support, in-person counselling, on-line resources

• Co-worker relationships

• Shift Work, telecommuting

• Developing your career

• Relocation

• Interpersonal and Communication skills

• Time management

• Organizational change

Work and Career Online

Legal

• Speak directly to a lawyer, on the telephone at NO COST!

• Most areas of law covered: family, criminal, wills / estates, immigration, real estate, etc.

• Only exception – Employment/Business Law

• Up to 25% discount off ‘in-person’ lawyer referral – includes a free 30-minute consultation

Everyday Issues

Check out the website or call us for helpful information on:• Buying and leasing cars

• Home repairs and re-modelling

• House cleaning and lawn care

• Community information

• Consumer resources

• And much, much more!

www.lifeworks.com

Let us research it for you…

Email or call us with your research request – we’ll take the time so you don’t have to!

• Looking for a new doctor or dentist?

• Need information on a medical condition?

• Health conscious? Workout facility, nutrition store

• Writing a speech? Presentation?

• Moving?

• Triple A hockey camp? Scout or Girl Guide chapter in your area?

• Looking for wedding resources?

• Unique requests

Emotional Well-Being

• Telephonic and in-person short term, solution-focused counselling for many issues including:• Relationship, marriage and family issues• Mental health concerns such as depression, grief and loss, or

stress management• Addiction and recovery• Balancing work/life• Divorce and separation• Violence and crisis

• Ceridian Depression Centre

Ceridian Depression Centre

Ceridian Depression Centre

Reminders…

• LifeWorks is part of your benefit package and is available at no cost to you and your family.

• LifeWorks is a national, bilingual, 24/7 service.

• We offer support in-person, on the telephone, through research requests, booklets, CDs and kits, or via the web site

• Most importantly - LifeWorks is CONFIDENTIAL!

How Do I Access LifeWorks?

Toll-free: 1.877.207.8833 (English)

TTY/TDD: 1.877.371.9978

On-line: www.lifeworks.com

User ID:

Password:

www.lifeworks.com

Summary

• Overview of the LifeWorks Integrated EAP

• Products and services available

• How to access the program