LifeTimes: Summer 2010

Care ReachPartnering with SchoolS to keeP kidS healthy

Going GreenSometimeS, Saving liveS iS all about the detailS

Team TuomeyMaking a difference in suMtertuomey emPloyeeS in our community

Insights for Healthy Living // SUMMER 2010 //

OING THE EXTRA MILEHere at Tuomey, we are constantly striving to give our patients more than they bargained for. In this issue of LifeTimes, we are pleased to showcase the above-and-beyond efforts of some of our most dedicated volunteers and employees. We pride ourselves on giving more and doing it with smiling faces.

To that end, we have launched a new program, Service Stars, that uses patient feedback to improve customer service. Empowering our team members to have access to patient

satisfaction data ensures that everyone at Tuomey receives only the highest level of care.

We are also thrilled to unveil our new “Green Team” initiative. Tuomey is aware of the impact that our discards have on the environment and is taking steps to incorporate reducing, reusing and recycling as a way of life. Efforts that were already in place throughout the hospital have been augmented and upgraded to make it easier for everyone to make a difference.

You’ll read about Tuomey’s Care Reach program, a cooperative effort between Tuomey medical professionals and local school districts, which allows disadvantaged children access to medical, dental and vision treatment.

Tuomey employees are just as generous with their wallets: our Team Tuomey donated enough money to fund a boutique for cancer patients, a place where they can buy wigs, scarves and other items to help them through a difficult time. Our employees don’t stop there, though; they also donate their time and resources to local philanthropic efforts, helping to raise money for such important programs as the American Heart Association, the United Way, March of Dimes and Relay for Life.

We are so proud of each and every member of Team Tuomey. Their efforts make such a difference within our walls and in the larger community as a whole. We are thrilled that Tuomey is making Sumter a better place to live for all of us.

G

Jay Cox, FACHEPresident & CEOTuomey Healthcare System

Volume 13 | Issue 1 LifeTimes is published quarterly by the Public Relations Department of Tuomey Healthcare System as a community service for the friends and patrons of Tuomey Healthcare System and The Tuomey Foundation.

Editor in ChiefBrenda Peyton Chase

Editorial Advisory BoardGregg Martin Erik Whaley Brenda Peyton Chase

Design SupportCyberwoven

Art Director / DesignerTim Burke

Contributing WritersBeth Fordham Brenda Peyton Chase Traci Quinn

PhotographerChris Moore Tuomey Healthcare System

PrinterState Printing Company

Tuomey Healthcare System129 North Washington Street Sumter, South Carolina 29150 www.tuomey.comCopyright ©2010 Tuomey Healthcare System

LifeTimes

Letter from The President

LifeTimes Summer 2010 1

OING THE EXTRA MILEHere at Tuomey, we are constantly striving to give our patients more than they bargained for. In this issue of LifeTimes, we are pleased to showcase the above-and-beyond efforts of some of our most dedicated volunteers and employees. We pride ourselves on giving more and doing it with smiling faces.

To that end, we have launched a new program, Service Stars, that uses patient feedback to improve customer service. Empowering our team members to have access to patient

satisfaction data ensures that everyone at Tuomey receives only the highest level of care.

We are also thrilled to unveil our new “Green Team” initiative. Tuomey is aware of the impact that our discards have on the environment and is taking steps to incorporate reducing, reusing and recycling as a way of life. Efforts that were already in place throughout the hospital have been augmented and upgraded to make it easier for everyone to make a difference.

You’ll read about Tuomey’s Care Reach program, a cooperative effort between Tuomey medical professionals and local school districts, which allows disadvantaged children access to medical, dental and vision treatment.

Tuomey employees are just as generous with their wallets: our Team Tuomey donated enough money to fund a boutique for cancer patients, a place where they can buy wigs, scarves and other items to help them through a difficult time. Our employees don’t stop there, though; they also donate their time and resources to local philanthropic efforts, helping to raise money for such important programs as the American Heart Association, the United Way, March of Dimes and Relay for Life.

We are so proud of each and every member of Team Tuomey. Their efforts make such a difference within our walls and in the larger community as a whole. We are thrilled that Tuomey is making Sumter a better place to live for all of us.

Care ReachReach OutChildren in need receive medical, dental and

vision care due to the tireless efforts of the

Care Reach program.

18 The Tuomey FoundationTuomey’s employees raise money for a boutique

for cancer patients; The Tuomey Society Gala

honors our donors; The 10th class of Tuomey

Fellows graduates.

17 Peggy KearneyLifeTimes profiles one of Tuomey’s most faith-

ful volunteers, Peggy Kearney.

16 Michelle Logan-OwensA Tuomey vice president is honored with the

USC Sumter Distinguished Alumni Award.

21 Service StarsA Star is BornA new Tuomey program aims to improve pa-

tient satisfaction levels.

Team TuomeyAbove and BeyondTuomey employees go the extra mile in volun-

teering time and money to worthy causes.

0206

10

14 Warrior GamesHeart of a WarriorOne of Tuomey’s own coaches the Marines’

Seated Volleyball Team to a gold medal at the

Warrior Games.

Tuomey Goes GreenIt’s Easy Being Green!The Green Team aims to transform Tuomey

into a more eco-friendly hospital.

Table of

Contents

Tuomey Foundation Contributors .......22Photo Gallery ..............................................24Upcoming Events ......................................24

CaRE REaCH

2

Left: Michelle Devine, R.n., AssistAnt cooRDinAtoR foR cARe ReAch

Right: lARRy M. scheele, o.D., pRoviDeR who pARtneRs with cARe ReAch

CaRE REaCHPartnering with Schools to Keep Kids Healthy

When it comes to math and science, 11-year-old Michael is a very bright student. He loves the challenges and can’t wait to figure out the next step in a problem. So when his grades began to slide, everyone knew something was wrong. Michael had several badly infected molars. The pain made it almost impossible to concentrate.

“It hurt so much I couldn’t think,” he said. Thanks to the Tuomey Care Reach team and our local dentists who make it all come together, Michael had the dental care he desperately needed and is now back on the honor roll.

3LifeTimes Summer 2010

By Brenda P. Chase

4

“there are children out there with no one who can or will acceSS the ServiceS they need, and the children Suffer aS a reSult.”

5

Unfortunately, Michael’s story is not

unique. There are literally hundreds of

children in our area who go to school with

pain from a toothache, or struggling to see

the board because of a vision problem.

“We have some stories that would make

you cry, and we see sad situations almost

every day,” said Chris Watson, an RN and

the longtime manager of the Care Reach

program.

If the program sounds familiar, we’re

glad that you recognize it. Under a former

name – Health Reach – the program has

been around since the early 1990s. Due to

some funding changes and organizational

restructuring, the program had to change

names. And so, Care Reach was born. But

the approach is still the same, said Wat-

son. “We’re simply here to take care of the

children. Our goal is to provide care for any

child who needs us.”

Through a cooperative effort between

Tuomey Medical Professionals, the Lee

County School District and Sumter School

Districts 2 and 17, we have identified thou-

sands of children with vision, mental health,

hearing or dental problems and secured

needed care. Without this vital program,

many more Michaels would have gone

untreated due to a lack of money, a factor a

child in need should not have to consider.

“When we begin working with these

children, many have multiple healthcare

needs that have not been addressed,” Wat-

son added. “There are children out there

with no one who can or will access the ser-

vices they need, and the children suffer as

a result. Many of our partnering providers

are sadly amazed at the number of children

with significant levels of unmet healthcare

needs that we continue to identify and

bring into their offices.”

Tuomey Healthcare System is the only

hospital in South Carolina that provides

this type of service, and we could not begin

to help these children without our part-

nerships with healthcare professionals.

Local doctors and dentists treat many of

these children free of charge or at a highly

reduced cost, and Watson added, “It would

be impossible to do this work without them.

We love our providers and wish we could

find a few more to help us. They are so

giving.”

However, the work never ends, and there

is an endless supply of needs. Can you help?

If you are a local physician, optometrist

or dentist and think you could provide a

much-needed service, we’d love to hear

from you. There are always children who

need to be seen. And if you’re not a doctor

but still would like to help, we’d love to hear

from you, too. Care Reach needs two more

vehicles to help transport children back and

forth from school to healthcare services,

and a fund to help with the purchase of

socks, shoes, food and much, much more.

If you want more information on

how you can help, please contact Chris

Watson, RN or Michelle DeVine, RN at

803.774.9009 or 803.484.6536. With your

support, the opportunities are endless.

Vital stats

Number of school based health screenings28,885

(3,907 identified problems)

Patients enrolled/served in Care Reach4,187

Number of appointments7,719+

Number of clients enrolled in Medicaid through Care Reach efforts

638

Total patient encounters44,701

$ amount of pro-bono medical/dental care $279,353

CLoCkwise fRom top Left. Lisbeth W. Poag, D.M.D, Carolina Children’s Dentistry; Roberta Greene, Project Assistant for Care Reach; Robin Cox, school nurse at Alice Drive Elementary School and Cynthia Gonzalez, Project Assistant for Care Reach.

LifeTimes Summer 2010

TEAM

IN SUMTER

By Brenda P. Chase

Kissing pigs. Baking cookies. Staying up all

night. Whatever it takes, Team Tuomey is

right there doing its part to raise money

and awareness for a variety of wonderful

causes. Whether it’s the Heart Walk, March

for Babies or Relay for Life, you’ll see the

faces of Tuomey working hard for a cure.

SUMTER

TUOMEY HEART WALK. $12,500 raised for the American Heart Association.

MARCH FOR BABIES. $6,200 raised for the March of Dimes.

DIFFERENCE

TUOMEYMAKING A

RELAY FOR LIFE. $16,000 raised in 2009.

8

“Helping a loved one through their trial gives you strength and knowledge to help someone else with a similar battle.”

Stacy Jordan, manager of the Cath Lab,

headed up the Tuomey Heart Walk team earlier

this year, and was extremely proud of the $12,500 they

raised for the American Heart Association.

“We sold Tuomey shirts, bracelets, Red Dress pins and paper hearts. Two

areas of the hospital did a bake sale (CVND and the Emergency Department)

and Lucy McClary (Wellness Department) received a trophy for collecting

over $3,000,” Jordan said. “I am very proud of all the folks on our team!”

Kim Gardner, educator for Women’s and Children’s Services, headed up the

March for Babies program here at Tuomey and had tremendous results with

bake sales, a Kiss the Pig event, a Basket Auction and the Cookin’ for Babies

event. Her teams raised more than $6,000.

“I enjoy working with the March of Dimes because, being a labor and deliv-

ery nurse and the Women’s Health Educator, babies are a big part of my job,”

Gardner said. “Taking care of moms who are facing preterm delivery is one of

the most heartbreaking things we do. The March of Dimes is working hard to

keep that from happening.”

Relay for Life is another event that Team Tuomey is pleased to sponsor, and

Phyllis Buckner is proud of the efforts we make in this fight against cancer. In

2009, Tuomey raised more than $16,000 and received two awards – “Shining

Stars” and “Most Money Raised.” The 2010 campaign will run through the

summer, and Tuomey has already raised more than $10,200.

9

“Taking care of moms who are facing preterm delivery is one of the most heart-breaking things we do. The March of Dimes is work-ing hard to keep that from happening.”

TEAM TUOMEY

(continued)

“I enjoy leading the effort for Relay because it gives me a chance to dem-

onstrate teamwork. Everyone, in some way, has been touched by cancer

and many times we are a better person for having the experience,” said

Buckner, who serves as Tuomey’s Education Coordinator. “Helping a loved

one through their trial gives you strength and knowledge to help someone

else with a similar battle. Being a team leader is an excellent way to carry

out Tuomey’s core values of “I CARE” – integrity, compassion, account-

ability, respect and excellence.”

In addition to the three main walks Tuomey supports each year, the

hospital also has countless volunteers in a variety of areas in the commu-

nity. Many of the Tuomey employees are involved in everything from the

United Way and the Salvation Army to the Red Cross and Girl Scouts.

“There are just so many people who do so much outside of this hospital,”

Gardner added. “They are all making a difference at work, and then they

are doing just as much for their community when they leave Tuomey. They

are so giving.”

10

goinggreen

“the environment is where we all meet; where we all have a mutual interest. it is the one thing that all of us share.”

- lady bird JohnSon, former First Lady

The Green Team

by traci Quinn

11

our mission at tuomey healthcare System is to heal the sick, to tend to those in need with compassion and resolve. that mission doesn’t stop at our doorstep – or in our trash cans.

Both individually and as a community partner, Tuomey

understands that our role in preserving the environment

is crucial. The health of our patients and the health of our

planet are inexorably linked. “The connection between

the environment and our own well-being is undeniable,”

said William Renwick, a Tuomey vice president. “The

Tuomey Family is committed to doing its part to ensure a

healthy future for our children.”

To nurture that bond, Tuomey created the Green

Team – not to begin a green initiative but to consolidate

all the smaller efforts that were already in place and to

cultivate those that were working best. “We needed to

educate people about what everyone else was doing, to get

the word out that there are a lot of us,” said Gray Maklary,

manager of Facilities Planning and Maintenance.

And it’s working. “Now that we all know what we’re

doing collectively,” she said, “it helps us have a greater

impact.”

When the Green Team was formed in 2009, many of

the 1,700-plus employees in our 65 departments were

already focusing on ways to integrate environmental re-

sponsibility into their daily routines. As an organization,

we’d been recycling cardboard and printer toner since

the 1990s. Office paper, batteries, fluorescent lamps and

chemicals like the solvent xylene followed.

A few years ago, Environmental Services wanted to

find detergent-free, odorless cleaning agents to better

accommodate the respiratory comfort of patients, staff

and visitors, but they needed to do it without compromis-

ing safety or germ-killing ability. So they did extensive

research, cleared it through Infection Control, and today,

according to EVS Manager Jim Gier, “We’ve eliminated

about 70 percent of the chemicals and detergents we

were using.” His department is also purchasing new hand

towel and toilet paper dispensers that will minimize the

amount of paper that’s wasted, and has placed about 100

recycling bins throughout the hospital for paper, plastic

and aluminum.

“We’ve always tried to set a good example for the

community in terms of health and wellness,” Gier, a key

member of the Green Team, pointed out. “We just wanted

to expand that. So we put it under one umbrella, and then

we grew it.” And now that there’s a more consolidated

effort, he said, we can share individual successes and

failures with each other and identify programs that work

-- and spread the word. There are lots of examples.

The Print Shop has been recycling for years, turning

waste paper into notepads and finding ways to reuse

“scraps.” Tuomey recently expanded the shop’s capabili-

ties, which means we’re printing more items in-house,

using less paper, less transport and less gasoline. “It keeps

people from ordering more than they need, because they

know we’re here to do more for them when they need

them,” said staff member Amy Graves. Information Ser-

vices created a database that allows clinical staff to com-

“opie, you haven’t finished your milk. we can’t put it back in the cow, you know.”

- aunt bee, The Andy Griffith Show


by traci Quinn

12

plete a form on the computer and print only as needed,

meaning we’re not wasting stock when forms change.

Food and Nutrition Services is always looking at prod-

ucts that keep materials out of the landfill. Employees

and guests are encouraged to use the washable cups and

plates and not opt for disposables. FNS also helped Mate-

riel Management kick off a new pen and marker recycling

program that will return 2 cents per item to The Tuomey

Foundation.

Plant Services was ahead of the game, too, implement-

ing more efficient lighting systems and installing new

boilers over the past three years that use less water and

energy. “We’ve always tried to keep utility costs down

and be more efficient as we run the plant,” Maklary said.

“As the technology becomes more and more efficient, it

helps us save money and be environmentally friendly.”

The Green Team was also put in place to educate and

challenge every staff member to do what he or she can in

each segment of the system. “Tuomey is blessed to have

a number of employees who have made a choice to be bet-

ter citizens of the environment,” noted Pete Flanagan, an

administrative director and chairman of the Green Team.

Some pick up litter when they walk on their lunch break.

EVS employees rescue cans and bottles from trashcans

before they empty them. And then there’s Rue Crannell,

Tuomey’s unofficial authority on recycling. “Rue goes

above and beyond in her efforts to keep many items out

of the landfill. She’s been a catalyst in our recycling move-

ment,” Flanagan noted. The certified registered nurse

anesthetist does more than separate, wash and recycle

every single bit of non-medical glass, plastic and paper

she can (at home and at work) and tirelessly encourage

others to do the same. She also works hard to find ways

to utilize products with less packaging, creating less

waste to begin with. “I don’t understand why we’re not all

motivated to reduce, recycle and re-use to keep stuff out

of our landfills,” she said.

Gier agrees. But he and other team members bristle

when people offer advice on how someone else can take

action. “We get a lot of good suggestions, but sometimes

it’s, ‘YOU should be doing this or that,’ not, ‘I want to

start doing this,’” he said. “We want to raise everyone’s

level of awareness, and part of our job is to encourage

people to quit giving lip service to the problem and start

taking action. This is everyone’s program!”

Mickey Sparrow, the manager of Materiel Manage-

ment, acknowledges that “Tuomey can’t fight the whole

war in one battle. The leadership really wants to make a

difference, but it’s harder in the healthcare environment

than just about anywhere else. We have to be so selective

in what we use and in what and how we recycle.” Much of

what is used in clinical areas is disposable; that one-time-

use mentality isn’t about convenience, though – regula-

tions prohibit other options.

Mary Yates, safety officer and emergency prepared-

ness coordinator, attended a workshop a decade ago that

showed participants how to begin reducing up to 40% of

their solid waste simply by separating items for recycling.

Some examples of

Tuomey recycling

“the activist is not the man who says ‘the river is dirty.’ the activist is the man who cleans up the river.”

- roSS Perot, American businessman

13

By the year 2000, we’d gotten “really pro-active,” she said.

“We keep track of every bit of waste we produce and find

ways to reduce, reuse or recycle it.” She agreed with Spar-

row that it’s tough to find the right balance in healthcare.

“It’s a much more complicated issue for us than for some

businesses,” she said. “We have to worry about medical,

hazardous, solid and universal waste that has to be sepa-

rated and managed.” She shares the belief that education

is the key. “We do a great job here,” she said, “It’s a great

partnership with the community. Over time, maybe work-

ing together, we can save the environment.”

The county considers Tuomey a leader in can and

bottle recycling, and more employees are finding that they

have a stake in the issue. “The tide is definitely turning,”

notes Letitia Pringle-Miller, an administrative director

over employee health and infection control. “Obviously

we’re making a difference,” Maklary said. “We’re lessening

our impact on the local landfill, lessening our impact on

air quality.”

“Are we going to have a huge return on our investment?

Not financially. But we believe in doing everything we

can,” Sparrow said. “It’s got to be convenient, though, or

people won’t do it. If that’s the biggest thing the Green

Team does – making it convenient and efficient for people

to recycle and reuse – then that will be good. The key isn’t

just recycling, though. It’s reducing what we use, changing

the mindset and changing the way things are made.”

4,010 pounds of batteries

Some examples of

Tuomey recycling

7,000 glass radiation contrast bottles

75.81 tons of cardboard

1,788 fluorescent bulbs


14

Brent, the dynamic program manager at The

Core Institute, served as one of the coaches for

the Marines’ Seated Volleyball Team, working

with soldiers who had suffered amputations,

shattered hips, post-traumatic stress disorder

and other significant injuries.

He called the experience “life-changing.”

“These Marines have been my most coachable

athletes,” Brent said. “Not only have they fought

for life, but they have fought to overcome the ad-

versities that may have beaten lesser men.”

They also took home the Gold, beating out

the Army team in a best-of-three match. The

Games included athletes from the Army, Navy,

Air Force, Marine Corps and Coast Guard. The

goal was to “inspire recovery” and “promote

new opportunities for growth and achievement”

for wounded veterans.

“These guys are heroes,” Brent told a televi-

sion crew as he prepared to leave for the Games.

“They’ve given everything to protect us and to do

good for us in our nation.” Later, he added, “Our

very own Shaw Air Force Base has such heroes

who have sacrificed for us. It was my turn to give

something back to these amazing individuals.”

Service is important to Brent, both on the job

and off. He firmly believes that “the more we

do for others, the more others will do” and that

“kindness and selflessness are contagious.”

And what did he bring back with him – be-

sides the Gold? “Inspiration. Hope. A testament

to the true strength of the human spirit. Quit-

ting is not an option, feeling sorry for yourself is

not in the plan, and we are all amazing individu-

als who have so much inner strength waiting to

come out!”

when the “warrior games” were held in may in colorado for wounded american soldiers, no one at tuomey was surprised to see brent Peterson smack-dab in the middle of them.

by traci Quinn

Michelle Logan-Owens, a Tuomey vice president, was recently hon-

ored with the USC Sumter Distinguished Alumni Award. This honor

is given each year to the alumnus who has displayed “exceptional

achievements in a career, distinguished leadership in the community

or business and who expresses appreciation for USC Sumter.”

Logan-Owens began her nursing program at USC Sumter and is very

proud of the educational opportunities afforded to her right here in her

hometown.

“If I had launched my academic career anywhere else, I am not con-

fident that I would be where I am today,” she said. “I learned so many

valuable lessons while at USC Sumter – the first lesson being the value

of relationships.”

Logan-Owens completed her studies on the Columbia campus and

began working on the oncology floor at Tuomey Regional Medical Cen-

ter in 1995. Since then, she’s been promoted from charge nurse to a vice

president in charge of 23 service lines.

A native of Pinewood, Logan-Owens graduated from Furman High

School in 1990. Active in the Sumter Junior Welfare League and Sigma

Theta Tau, the nursing honor society, Logan-Owens and her family are

members of Jehovah Missionary Baptist Church. She is also a member

of the Progressive Professionals Network, a group here in Sumter that

works with Star Students in the public elementary schools, and the S.C.

Board for Families of Highway Fatalities.

Logan-Owens and her husband Sylvester have two daugh-

ters, and she is proud of her commitment to USC Sumter

and Tuomey.

“For me, every decision I make is about how I can

help people breathe easier,” she added. “I am so

blessed, and I just want to share that with others.”

By Brenda P. Chase

16

Michelle logan-owens

Michelle Logan-Owens, a Tuomey vice president, was recently hon-

ored with the USC Sumter Distinguished Alumni Award. This honor

is given each year to the alumnus who has displayed “exceptional

achievements in a career, distinguished leadership in the community

or business and who expresses appreciation for USC Sumter.”

Logan-Owens began her nursing program at USC Sumter and is very

proud of the educational opportunities afforded to her right here in her

hometown.

“If I had launched my academic career anywhere else, I am not con-

fident that I would be where I am today,” she said. “I learned so many

valuable lessons while at USC Sumter – the first lesson being the value

of relationships.”

Logan-Owens completed her studies on the Columbia campus and

began working on the oncology floor at Tuomey Regional Medical Cen-

ter in 1995. Since then, she’s been promoted from charge nurse to a vice

president in charge of 23 service lines.

A native of Pinewood, Logan-Owens graduated from Furman High

School in 1990. Active in the Sumter Junior Welfare League and Sigma

Theta Tau, the nursing honor society, Logan-Owens and her family are

members of Jehovah Missionary Baptist Church. She is also a member

of the Progressive Professionals Network, a group here in Sumter that

works with Star Students in the public elementary schools, and the S.C.

Board for Families of Highway Fatalities.

Logan-Owens and her husband Sylvester have two daugh-

ters, and she is proud of her commitment to USC Sumter

and Tuomey.

“For me, every decision I make is about how I can

help people breathe easier,” she added. “I am so

blessed, and I just want to share that with others.”

By Brenda P. Chase

For Peggy Kearney, volunteering has become a way of life.

She’s been serving Tuomey since 1999, putting in 16 hours a

week in Endoscopy. She also works at the Exhibition Center

a few days a week and helps with RSVP (Retired Seniors Vol-

unteer Program) “whenever they need me.”

“I don’t cook and I don’t type, but I’ll do just about

anything else they need me to,” she joked. “Seriously,

though,” she added, “this keeps me going.”

Her dedication is evident throughout the hospital.

Some 300 adult and student volunteers work alongside

Peggy: transporting patients, sitting with families in

the ICU, handling Pet Therapy dogs, compiling patient

admission kits, helping a spouse through the loss of a

loved one, knitting booties or blankets for premature

babies or simply pushing the magazine cart.

“We are very thankful – and blessed – to have

those folks who are willing to give their extra time and

talents to the hospital,” agreed Administrative Director

Letitia Pringle-Miller.

She was quick to note that it’s not just retirees who

volunteer: Tuomey has quite a few employees – nurses, ad-

ministrators and non-clinical staffers as well – who put in

their paid time, clock out and come right back to Tuomey to

volunteer, manning the front desk, working in a patient unit,

advising students or working with Hospice.

“While the work done by our volunteers can be measured

in hours, the tremendous impact they have on the lives of pa-

tients, families, and staff is immeasurable,” said Tuomey COO

Gregg Martin.

Peggy has won several awards for her altruistic spirit and in

April earned her 9,000-hour Tuomey volunteer pin.

By Traci Quinn

Peggy kearney

Michelle logan-owens


18

Those were the words from our employees as they rallied together as a team to raise

funds to create a boutique for cancer patients.

This is, by no means, the first time the employees have come together to contribute

toward a worthy project or cause. In fact, more than $1.4 million has been given by these

individuals, who give of their time and talent every day to make this hospital such an

incredible place.

Past projects have included the renovations of the patient towers, building the

Women and Infants Pavilion, and creating a covered walkway, just to name a few. This

year the campaign team (made up of 40-plus employees) wanted to create a place for

patients to go when experiencing the side effects of battling cancer.

“The Boutique” will be located on the second floor of Medical Office Building

One, down the hall from Mammography. It will provide people with wigs, prostheses,

scarves, creams and support group information. Right now, patients have to leave our

community to get these items.

The theme of our employee effort was “Football” and campaign leaders transformed

the cafeteria into Tuomey Stadium, complete with an actual size goal post. A truck bed

for tailgating and a TSPN (Tuomey Sports Network) booth completed the football theme.

The campaign began with great enthusiasm, and the hoopla increased with the

appearance of the Clemson Tiger mascot on opening day. Employees were given the

opportunity to join the team by participating at one of several giving levels – Team

Player, Extra Point, Safety, Field Goal and Touchdown.

Employees made a commitment to give either for an entire year, with money coming

out of their paycheck every two weeks, or they gave a contribution in some other form.

They were engaged with our cause and once again wanted to do something for the

community we serve.

When the season came to a close, more than $170,000 was raised, allowing the vision

of “The Boutique” to become reality. Our employees have always led the way in showing

their belief and support in this institution of compassion and healing. Each and every

day they show their Tuomey Pride and they are truly champions. If you would like more

information on this project, please contact our office at 803.774.9401.

The BouTique

The Tuomey Foundation

“We are Tuomey and we are taking it all the way.”

MESSAGES FRoM ERIK ERiK WhALEy

The Tuomey Society Gala is a night where the Foundation honors those who have

given $1,000 or greater annually. This year’s gala was another great event where our

Tuomey family came together to celebrate their community hospital. Dr. and Mrs. Sam

Riddle hosted the ninth annual gathering at their beautiful home, and it was a most

memorable night.

The 250-plus “family” members in attendance were treated to the very best in food

and beverage by Jack Brantley and Aberdeen Catering. In addition to this, our guests

enjoyed the background music provided by the Sumter High Jazz Ensemble. Add perfect

weather and wonderful fellowship and it’s easy to see why a good time was had by all.

We are so honored by this support and through this event are able to show our grati-

tude in a small way.

The GALA


20

The FeLLoWSWhile on the subject of family, the 10th class of Tuomey Fellows held its graduation

ceremony and luncheon at Never Dunn Farms, the home of Sheri and Joe Singleton. It

was another perfect weather day as graduates, fellows, board members, staff and volun-

teers gathered outdoors for the formal program and then hamburgers and brats.

Jeannette Towles-Mickens, Grady Locklear and Tony Barwick were the keynote

speakers to Class X; they talked about their support for the hospital. The ceremony con-

cluded with the graduates all being confirmed and receiving their diplomas. Afterwards,

everyone enjoyed food and fellowship.

Many thanks to Sheri and Joe for hosting this event for the eighth straight year. It is

always a highlight in the Foundation’s year.

Three great happenings in a short amount of time for the Foundation: These events

just reinforce the support and belief our employees, donors and volunteers have for

their hospital. After all, we are all one Tuomey family.

Thank you for your unwavering support and on behalf of The Tuomey Foundation,

have a blessed and safe summer.

SERviCE STaRS

We are constantly looking for new ways to make our patients happier. One

of our new programs to help accomplish this goal is “Service Stars.”

Service Stars begins with our patient satisfaction data, gathered by a

company called Press Ganey, which surveys patients who have visited

our hospital. Managers then select one staff-level person from every

area surveyed to become their Service Star. Their task is to review pa-

tient satisfaction reports, share them internally and use the informa-

tion to help improve patient satisfaction.

Each “Star” is given the chance to shine for his or her department

by capitalizing on the department’s strengths and strategizing on ways

to improve weaker areas. “We have noticed a renewed energy within

some departments which affirmed the concept – happier staff mem-

bers equal happier patients,” said Terrie Carlton, a Tuomey vice pres-

ident and Chief Nursing Officer.

Service Stars meet monthly to exchange information internally

and hear a guest speaker. The Stars have formed a support system

within departments and have begun communicating ways to work

together to improve service. Stars are getting creative with ways

they can bring positive energy to their departments, through pre-

sentations, email communication, white boards, brochures and

word of mouth.

Our first noticeable improvement since beginning Service Stars

occurred during the month of April. In comparison with the first

quarter patient satisfaction scores, Tuomey’s satisfaction scores

were up in 16 out of 18 areas surveyed. On a scale of 100, Tuomey’s

inpatient scores averaged the mid 80s, while outpatient scores

averaged in the mid 90s.

“Having knowledge and access to patient satisfaction data at a

staff level is empowering,” Carlton said.

By Beth Fordham

Press Ganey partners with healthcare facilities to measure and improve quality of care.

mean Score n overall 85.6 575 admission 85.6 575 room 85.2 552 meals 81.3 569 nurses 88.1 571 tests and treatments 86.7 565 visitors and family 86.2 546 Physician 88.0 568 discharge 85.8 558

mean Score n overall 93.2 203 registration 92.7 203 nursing 94.8 203 Physian 95.3 203 facility 90.4 203 overall assessment 95.4 202 Personal issues 90.6 203

aMbulatory surgery

April-June 2010

inPatient

21

Patient satisfaction & safety are job number one at tuomey

SERviCE STaRS

22

The Tuomey Foundation Contributors February 2010 through May 2010

The BouTiqueHonorary Gifts:

Dr. Kent N. CunninghamShirley M. Kolb

Dr. Lea B. GivensShirley M. Kolb

Dr. Usah LilavivatShirley M. Kolb

Dr. Henry P. MosesShirley M. Kolb

BreasT CanCer supporT Group

Contributions:

Mayesville Community Coalition

DoCTor’s DayHonorary Gifts:

Dr. Carol B. AlanSumter Family health Center-Nurse-Midwives

Dr. Pauline AndersonSue and Chuck FienningCharlene h. Smith

Dr. Mary Elizabeth BlanchardSue and Chuck Fienning

Dr. Philip H. BrandtDeane and Roger AckermanAlice M. BallardMarie and Larry CrolleyNicole FloydCamille e. JollyAlice h. KaminJo KramerJean B. Lawrimorehattie M. LewisKathy, Joe and Kate McelveenAnn and Bill Wallace

Dr. Hans A. BringsLeslie Mitchum

Dr. J. J. BrittonMissy BurgessMr. and Mrs. Jay Cox

Dr. Allan P. Bruner, IIIMaurine C. Ching

Dr. Teresa D. BuschorCaroline Pruden and Family

Dr. James B. CahillJeffery h. Faw

Dr. J. Dale Cannon, Jr.Mr. and Mrs. Jay CoxSarah and Don DixonJeffery h. FawDeAnna and Jack Galloway

Norvelle R. GozdziewskiCindy Laumer

Dr. Garrett M. Clanton, IILettie LoganMichelle Logan-owens

Dr. Billy W. Clowneyhospice Care of Tri-CountySadie JeterMichelle Logan-owensCharlene h. Smith

Dr. Cecil CollinsLynn D. Sherrill

Dr. Arland H. Compton, Jr.Kathy, Joe and Kate McelveenJanis and Roger Williams

Dr. Linda S. CrabbeMr. and Mrs. Jay Cox

Dr. Mark M. CrabbeR. Powell BlackBetty and William BrightMr. and Mrs. Jay CoxJeffery h. FawJ. Thomas Mcelveen, iiiAnnie Laurie McLeodJackie and Tom olsenJune and George RikardCharlene h. Smith

Dr. Frank CucéMr. and Mrs. Jay CoxRuth A. CrannellJeffery h. Faw

Dr. Kent N. CunninghamJeffery h. FawAnn and erik Whaley

Dr. Harry A. Davis, Jr.Laurie T. Davis

Dr. P. Douglas deHollMr. and Mrs. Jay CoxJeffery h. FawKathy, Joe and Kate Mcelveen

Dr. Gene F. DickersonCindy ArdisMr. and Mrs. Jay CoxAnn and Paul JohnsonMichelle Logan-owensDebbie MixonDiane M. ResslerMacaulay, Murrell and Bee SmithAnn and erik Whaley

Dr. G. Scot DiltsMr. and Mrs. Jay CoxSarah and Don DixonJeffery h. FawMichelle Logan-owensKathy, Joe and Kate Mcelveen

Diane M. ResslerAnn and erik Whaley

Dr. Michael K. DrakefordJ. Thomas Mcelveen, iii

Dr. E. MacDonald DuBose, Jr.Kim Price

Dr. Mayes M. DuBoseSue and Chuck Fienninghayes and John Joneselaine Tuten

Dr. Edward W. Duffy, Jr.Jeffery h. FawJune and George RikardAnn and erik WhaleyNoon “Y” Running Group

Dr. James M. DuRant, Jr.Me Me and Luci AndersonMr. and Mrs. Jay Coxhayes and John JonesMacaulay, Murrell and Bee Smith

Dr. Paul A. EvangelistiRuth A. CrannellJeffery h. FawCharlene h. Smith

Dr. Brandon F. FitesMr. and Mrs. Jay Cox

Dr. John R. Fleming, Jr.Ruth A. Crannell

Dr. Danny H. FordMr. and Mrs. Jay CoxJeffery h. FawSue and Chuck Fienning

Dr. Mark FrancoLynn D. Sherrill

Dr. Wendy FuLynn D. Sherrill

Dr. Lea B. GivensMyptis and William BrightRita hineAnn and Paul JohnsonMary Frances KennedyDr. and Mrs. Kamran KoranlooJackie and Tom olsenAnna h. PayneCarolyn B. SandersDonna Aleada Weldon

Dr. Jay GodinesLynn D. Sherrill

Dr. James A. Goodson, IIIMr. and Mrs. Jay Coxelaine TutenAnn and erik Whaley

Dr. Mitchell R. GrunskyMr. and Mrs. Jay CoxJeffery h. Faw

Lorraine P. FelderJ. Thomas Mcelveen, iii

Dr. James HallJune and George Rikard

Dr. Kevin HanzMr. and Mrs. Jay CoxJeffery h. FawLynn D. Sherrill

Dr. Thomas E. HawkeyDorothy A. Weatherly

Dr. Thomas W. HepferMr. and Mrs. Jay CoxAnn and Paul Johnsonelaine TutenAnn and erik Whaley

Dr. James R. IngramSue and Chuck Fienning

Dr. Mitchell W. JacocksR. Powell BlackKandie NorredMary A. Staggs

Dr. Jennifer JonesAmy Graves

Dr. Sonny JonesLynn D. Sherrill

Dr. Thomas P. JonesKandie Norred

Dr. H. Alton Jordan, Jr.Jeffery h. FawPaula A. MaussYoshiko u. MullinsJune and George Rikard

Dr. Carl KinardJune and George Rikard

Dr. William A. KingSue and Chuck Fienning

Dr. Helen D. LathamMr. and Mrs. Jay CoxJeffery h. FawYongjian han

Dr. Philip L. Latham, Jr.Jeffery h. FawJune and George RikardCarolyn B. Sanders

Dr. Steven C. LauzonRuth A. Crannell

Dr. Carlos LeccaLynn D. Sherrill

Dr. Robert E. LeeSue and Chuck Fienning

Dr. Jason LeonardCatherine C. Dargan

Dr. W. Mitchell Levi, IIIYoshiko u. Mullins

Dr. Grace LiangLynn D. Sherrill

Dr. David B. LoviceMr. and Mrs. Jay CoxJune and George RikardAnn and erik Whaley

Dr. Clayton R. Lowder, IIIBruce AndrewsMr. and Mrs. Jay CoxJeffery h. FawCandi M. McLeodKandie NorredMichael C. WatsonAnn and erik Whaley

Dr. Richard S. MarksBruce Andrews

Dr. Wilmot S. McCollough, IIIJeffery h. Faw

Dr. Scott R. McDuffieJeffery h. FawJean K. GibbonsJune and George Rikard

Dr. Ansel R. McFaddin, IIIMr. and Mrs. Jay CoxKathy and Steve CreechJeffery h. FawPatricia and Donald GaddyNorvelle R. GozdziewskiJ. Thomas Mcelveen, iiiDebbie and Jimmy MixonDiane M. ResslerShirley and Sonny ThompsonNorma and Alton Truesdale

Dr. Michael R. MeaseBruce Andrews

Dr. Mark J. MitchinerMr. and Mrs. Jay CoxJeffery h. Faw

Dr. Henry P. MosesMissy BurgessCynthia L. CarrawayMr. and Mrs. Jay CoxJeffery h. FawSherbie LancasterCharlene h. Smith

Dr. Charles E. MossJeffery h. Faw

Dr. Win MyatRita hinePaula A. Mauss

Dr. Timothy L. PannellBruce Andrews

Dr. Gilbert E. Parker, Jr.Bruce AndrewsMr. and Mrs. Jay Cox

Jeffery h. FawAnn and erik Whaley

Dr. Richard T. Patrick, Jr.Bruce AndrewsWm. Brian huskey

Dr. Michael PavyJune and George Rikard

Dr. Vijay PintoSarah and Don DixonJune and George Rikard

Dr. Lisbeth W. PoagKandie Norred

Dr. Charles R. PropstMr. and Mrs. Jay CoxSue and Chuck FienningAnn and erik Whaley

Dr. Catherine E. RabonAlice h. KaminKim Price

Dr. Cynthia S. ReeseSabrina BrayMr. and Mrs. Jay CoxGloria and Billy Glasscock

Dr. Andrew J. ReynoldsJeffery h. Fawolivia M. JacksonAlice h. KaminCindy LaumerLaurin LeeAnn and erik Whaley

Dr. Linda RhyneRita hinePaula A. Mauss

Dr. Samuel M. Riddle, IIIMr. and Mrs. Jay CoxSue and Chuck FienningAlice h. KaminSherbie LancasterAnn and erik Whaley

Dr. M. Kenneth Rosefield, Jr.Bruce Andrews

Dr. G. Murell SmithMr. and Mrs. Jay CoxMacaulay, Murrell and Bee SmithAnn and erik Whaley

Dr. Triz V. SmithJeffery h. Fawhayes and John JonesAlice h. KaminMacaulay, Murrell and Bee Smith

Dr. Jon L. StanfordSusan B. Jackson

Dr. Hugh T. Stoddard, Jr.Jodeil B. AltmanR. Powell Black

LifeTimes Summer 2010 23

When our contributors support The Tuomey Foundation, they invest in the future of our community. Contributors may select the specific program they wish to support, or they may choose to give an unrestricted gift. Unrestricted gifts are applied by the Founda-

tion toward projects and programs where the needs are greatest. In either case, these donations make a vital difference in Sumter’s long-term health by helping to fund the many programs detailed within this magazine.

o. Lawan evansDeAnna and Jack GallowayDebbie Mixon

Dr. Kurt T. StroebelMr. and Mrs. Jay CoxJeffery h. FawKathy, Joe and Kate McelveenJ. Thomas Mcelveen, iii

Dr. Pusadee SuchindaSarah and Don Dixon

Sumter OB/GYN, P.A.Laurin Lee

Dr. Derek R. ThomasCatherine C. DarganCarolyn B. Levenson

Tuomey Healthcare System Medical StaffNexsen Pruet, LLC

Dr. Richard WallSarah and Don Dixon

Dr. M. Todd WarrickJeffery h. Faw

Dr. David G. Whaley, Jr.Jeffery h. FawAnn and erik Whaley

Dr. Charles H. White, Jr.Mr. and Mrs. Jay CoxJeffery h. FawGloria and Billy GlasscockSadie JeterMacaulay, Murrell and Bee Smith

Dr. Marshall A. WhiteJeffery h. Faw

Dr. Kelvin WileyLynn D. Sherrill

Dr. Barney L. Williams, Jr.Sue and Chuck FienningCharlene h. Smith

Dr. Brenda C. WilliamsWinoma and Leroy DysonCharlene h. Smith

Dr. Joseph C. WilliamsWinoma and Leroy DysonWilliam P. harrisonSadie JeterCharlene h. Smith

Dr. T. D. Williams, IIIMr. and Mrs. Jay Cox

Dr. Timothy M. WilsonYoshiko u. Mullins

Dr. William F. YoungMr. and Mrs. Jay CoxSue and Chuck FienningCamille e. JollyAnn and erik Whaley

MeMorials:

Dr. S. Perry Davisevelyn K. Barwick

Jethro H. Faw, Jr.Jeffery h. Faw

Dr. Rafael W. LuebbertMaurine C. ChingDelores G. hortonLinda A. Stuckey

Jonathan A. McColloughLois h. McCracken

Ansel R. McFaddin, Jr.Carolyn S. McCoyLois h. McCrackenShirley and Sonny Thompson

Dr. Richard K. McLeodDelores G. horton

Dr. Constantine Y. StevensCynthia L. Carrawayo. Lawan evansDr. Jennifer Jones

Dr. Charles H. White, Sr.Macaulay, Murrell and Bee Smith

enDowmenTMeMorials:

T. Douglas Tuomey, Sr.Murphy Tuomey Wilson

T. Douglas Tuomey, Jr.Murphy Tuomey Wilson

FesTival oF Treestree sponsor:

J. Grady Locklear

hospiCeContributions:

Dr. and Mrs. e. MacDonald DuBose, Jr.Clara ellen FowlerSandra and Wayne Watkins

MeMorials:

Elizabeth Elain GivensJ. Grady Locklear

Helen GraySusan and John Thornberry

Ernest L. JohnsonAnnie C. BradhamBrazos River Ninety NinesRuth, Max and David BryantMr. and Mrs. Ted ClyburnVeda M. CongdonMr. and Mrs. Laurens W. Floyd, Jr.Stella and William GoodsonBarbara e. Johnstonh. P. Johnston

Claudia and Martin SutterDorine and Charles Warth

Dr. Currie McArthurJ. Grady Locklear

Violet K. WellsLauren and Kent Cunningham

Dr. anD mrs. wenDell m. levi, Jr. nursinG sCholarship enDowmenT

Contributions:Dr. and Mrs. e. MacDonald DuBose, Jr.

nurseryContributions:

our 365 (3)

sumTer arTs showCase platinuM sponsor

Junior Welfare League of Sumter, SC

Gold sponsorsTuomey healthcare SystemWachovia

silver sponsorsRussell & Jeffcoat Realtors, inc.Limelite Photography

bronze sponsorsPalmetto Family and Cosmetic DentistryLuns C. RichardsonSAFe Federal Credit union

ContributorsAberdeen Catery LLCClaire and Powell BlackMr. and Mrs. Jay CoxDr. John R. Fleming, Jr.

donorsPinkie and Roger Armfield (GeiCo)Mr. and Mrs. Rick BowenStephen CissomLinda and Mark CrabbeDanny’s Trophy ShopMr. and Mrs. Sam edmundsMaj. Gen. (Ret.) Billy J. ellisSherri FalinCol. and Mrs. Kevin FelixJennifer and Ryan Fowlerhatfield heating and Air Conditioning, inc.Dr. Johnny hiltonMr. and Mrs. George W. howardinside ComfortAnn and Paul JohnsonJean and Dan JohnsonKaydon Corporation – Plant 4Beth LuebbertDr. and Mrs. Christopher Mahr

Gray and Keith MaklaryDenice and Steve MerrickMaj. Gen. (Ret.) and Mrs. Thomas R. olsenMr. and Mrs. Buddy RogersonMr. and Mrs. Tony ScottSifco Mechanical, inc.Libby SingletonWalmart Store #0511Ann and erik Whaley

otHer Contributionselizabeth B. Tiller

reCeption CatererChef Allen and Tuomey Food Services

Wine serversJudy CroskeyPat Wilk

tiCket bootH Sandra BrochettePaula howell

Tuomey priDeContributions:

Carolina Children’s DentistryAnn and Paul JohnsonJanet and Bill odomCheryl and Gregg MartinMidlands emergency Physicians, PA

MeMorials:

E. Halsell RobertsMr. and Mrs. D. Gregory StoneTroy W. Roberts

unresTriCTeDContributions:

hilda and Robert BarnwellMary Jean and Andy DowlingMr. and Mrs. Septimus A. harvin, Jr.Dr. and Mrs. William A. KingLil Darlins’Susan and Angus McDuffieRichard P. MosesMr. and Mrs. Maurice Perry RandleDr. and Mrs. Kurt T. StroebelMr. and Mrs. Scott WhaleyDr. Marshall A. WhiteJulia and Lawrence WilliamsBecky and Tim Wilson

Honorary Gifts:

Anthony DennisThe Forum

Maj. Gen. (Ret.) Thomas R. OlsenTuesday/Thursday Club

MeMorials:

Mildred W. Bachmeyer

Tuomey healthcare System Administration

Charles CampDr. and Mrs. Philip h. Brandt

Jacqueline Carter-RatliffTuomey healthcare System Administration

Julian E. CousarDr. and Mrs. Philip h. Brandt

Pretto B. CuttinoChristine and Pete Flanagan

Maggie FloydDr. and Mrs. Philip h. Brandt

Jho Ann H. GoodmanDr. and Mrs. Philip h. Brandt

Phyllis I. HillDr. and Mrs. Philip h. Brandt

Rev. Jackie L. HollandTuomey healthcare System Administration

Georgianna JacksonDr. and Mrs. Philip h. Brandt

Lory JohnsonDr. and Mrs. Philip h. Brandt

Ernest L. JohnsonDr. and Mrs. Philip h. Brandt

Macy McCoyDr. and Mrs. Philip h. Brandt

Ansel R. McFaddin, Jr.Dr. and Mrs. Philip h. BrandtDr. Gene F. Dickerson

Lillie M. McGeeDr. and Mrs. Philip h. Brandt

Wanda B. McIntoshTuomey healthcare System Administration

Nan McRackanTuomey healthcare System Administration

Thomas E. Mimms, Sr.Dr. and Mrs. Philip h. Brandt

Ila Mae MooreDr. and Mrs. Philip h. Brandt

Vernon MotesDr. and Mrs. Philip h. Brandt

Itlene G. NelsonDr. and Mrs. Philip h. Brandt

David NesbitDr. and Mrs. Philip h. Brandt

Barbara PayneTuomey healthcare System Administration

Cliffie P. PayneTuomey healthcare System Administration

Joyce E. RaymondDr. and Mrs. Philip h. Brandt

William ReavesDr. and Mrs. Philip h. Brandt

Dorothy ReedDr. and Mrs. Philip h. Brandt

Thomas L. “T.L.” SparrowChristine and Pete FlanaganTuomey healthcare System Materiel Management

Hubert TaylorDr. and Mrs. Philip h. Brandt

W. Richard TimmonsDr. and Mrs. Philip h. Brandt



Robert L. ZilchDr. and Mrs. Philip h. Brandt

Jeanne C. waTson onColoGy enDowmenT

MeMorials:

Randy W. Timmons, Jr.Michael C. Watson

W. Burke Watson, Sr.Brenda G. PerrillCharlene and Ted Young

Bonnie S. WeathersbeeMichael C. Watson

Charles h. whiTe, sr. CarDiaC enDowmenT

Honorary Gifts:

Frances W. WhiteMr. and Mrs. Daniel J. McKiever

women’s CenTerMeMorials:



24

uPcoming eventS Prepared Childbirth

$60 for six two-hour sessions* 774-baby Childbirth Retreat $50 for one 8-hour session* 774-baby Labor & Delivery $15* 774-baby

Baby Basics$15* 774-baby

Breastfeeding Class $15* 774-baby

Car Seat Installation Free 774-baby

Alzheimer’s Support 773-5293 Breast Cancer Support Group 773-9047Prostate Cancer Support Group 774-1324

Grief & Loss Support 773-4663Grief Share 773-4663Hospice Grief Walkers 775-0386Stroke/Brain Injury Support Group 774-9454

Touching Hearts Support Group 774-9077

Tuomey Healthcare System129 North Washington Street Sumter, SC 29150www.tuomey.com (803) 774-8663

Touching Hearts Support Group 774-9077

Tuomey Healthcare System129 North Washington Street Sumter, SC 29150www.tuomey.com (803) 774-8663

129 North Washington StreetSumter, South Carolina 29150www.tuomey.com

Reducing. Reusing. Recycling.

FoR THE HEALTH oF

oNE AND ALL.

LifeTimes: Summer 2010

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