Life Skills for the Office Staff
Transcript of Life Skills for the Office Staff
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LIFE SKILLS
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Definition
theabilitiesforadaptive and positive
behavior that enablesindividualsto
deal effectivelywith the demands andchallenges of everyday life
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What are those skills ?
Decision Making
Creative Thinking
Critical Thinking
Problem Solving
Negotiation Skills
Interpersonal
Relationship
Self Awareness
Empathy
Effective
Communication
Coping with stress
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1.Creative
Thinking
2.Communication
skills3.Interpersonal
skills
4.Empathy
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Creative Thinking
Enables to explore available alternatives and
consequences of actions or non-actions
Contributes to Decision Making
& Problem Solving
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The skills that we are concentrating
upon
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Activity
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1.How do you put a giraffe in the fridge?
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Open the fridge, put the giraffe inside,
close the fridge. This question checks if
you tend to make simple things
complicated
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How do you put an elephant in
the fridge ?
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Open the fridge, take out the
giraffe and then put the elephant
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The Lion King organised a party for
the animals. Except one animal everyone was present
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Elephant as it is in the fridge
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You have to cross a river and it is
populated by alligators. What willyou do ?
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Swim across the river as all the
alligators are at the party
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Game
Take a look at the following picture.
There is a man holding a log of wood in his hand.What happens to the log
when the man opens his hand?
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Empathy
Ability to understand and accept others
To put oneself in other persons shoes
Being nurturing and tolerant
Encourages a positive behavior towards
people in need or difficulty
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Empathize!
Put yourself into others shoesothers..
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Activity
Guessing the picture
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Interpersonal Skills
To be able to develop & nurture supportive
networks
To be able to end relationships constructively Helps adolescents to relate with people in positive
ways
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Why Interpersonal skills?
To improve
Relationships
Good Work environment
Leadership skills Productivity
Success
You are liked by others
3/3/2014
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Activity
games
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We deal with people and not
machines!!!
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SMILE
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BE APPRECIATIVE
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PAY ATTENTION TO OTHERS
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PRACTICE ACTIVE LISTENING
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BRING PEOPLE TOGETHER
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RESOLVE CONFLICTS AMICABLY
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COMMUNICATE CLEARLY
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HAVE A SENSE OF HUMOUR
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SEE IT FROM THEIR SIDE -EMPATHY
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Communicationsdid you know?
If you tell 100 people something without
repetition:
After 24 hours, 25 percent have forgotten it
After 48 hours, 50 percent have forgotten it
After 72 hours, 75 percent have forgotten it
After one week, 96 percent have forgotten
it
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What is communication ?
Exchange of ideas, information, views,
opinions, emotions between two or a
group of living beings.
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Why communication skills are
important ?
To give or seek information
To build relationshipsfamilies, friends,faculties
To express our feelings
To avoid misunderstandings
Enhancing the communication skill is
vital aspect of your personal &professional development
Encourages co-opeartion
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Types of Communication
Verbal Communication
Nonverbal Communication
Written Communication
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The Communication Process
Feedback
ChannelSource ReceiverSender
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Communication Fundamentals
Direction:
Downward
Upward
Crosswise
Networks:
Formal vs. Informal
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Keep It Short
If there are any points on which you requireexplanation or further particulars we shall be gladto furnish such additional details as may be
required by telephone.
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Instead say..
.If you have any questions, please ring.
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Circumlocution Obfuscates
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BIG WORDS CONFUSE
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Emphasise the positive Please send your payment so that we can renew
your membership.
Not the negative If you don't send your payment, we won't be able
to renew your membership.
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Key Communication Skills
Listening Skills
Feedback Skills
Presentation skills
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Communicate
CClear
O- Objective
M- Meaningful
M-Message
U-Understandable
N- Need Based
I- Interesting
C- Correct
A- Authentic
T- Timely
E-Empathetic
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Thank you