Life Safety Emergency Management Integration · 2015-12-09 · Life Safety &Crisis Management...

National Life Safety Group Leadership in Fire, Life Safety & Crisis Management

Jason D. Reid

[email protected]

Life Safety &

Emergency Management Integration

Retail Loss Prevention Programs

Life Safety &Crisis Management Integration

The Security industry has long made advancements…and continues to do so.

Integrating Life Safety & Emergency Management only strengthens the program, and provides support to all business units, and an opportunity for enhanced ROI, by

maximizing protection of business operations and reputation.

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What is a an Emergency / Crisis?

Employee Safety

Public Safety

Business Operations

Reputation

Integration

Loss Prevention / Security executives must have a strategic outlook and vision for their department. The focus should not strictly be on optimizing

costs, but on optimizing results for both the department

and the organization.

Measuring your program: Security & loss prevention executives are increasingly being asked to prove their value to the organization. Talk the

“C Suite” Language in terms of cost avoidance & project successes.

If you’re not telling your story, you’re not being an effective leader within your own organization. Engage your organizations business unit leaders; Leasing, Operations, Marketing, Public Relations, Employee relations, Etc.

www.NationalLifeSafetyGroup.ca 4

Concept or Reality ?

5 www.NationalLifeSafetyGroup.ca

Security (Police)

Emergency Management

Fire & Life Safety (Fire)

Health & Safety (EMS)

Security / Loss Prevention

Programs

Customer Service

Retail Crisis Management

Preparedness

Prevention

Mitigation

Response

Recovery


One of your employees arrives for their shift and

tells you there is a MAJOR fire just up the

street.

Actions? IF any?


Preparedness

Prevention

Mitigation

Response

Recovery


You hear on the store radio

that the city has issued a tornado warning for your

area. The mayor’s office is advising all to take shelter

and not to travel.

Legalities? PA Announcements?

Procedures? Employee travel safety?

Shelter In Place?

What would have been the cost if you did not take any action?


Preparedness

Prevention

Mitigation

Response

Recovery


The store Manager receives a letter with

what appears to contain a “White Powdery”

substance?

“Its now an opportunity to disrupt

business operations for less than

90 cents.”


Preparedness

Prevention

Mitigation

Response

Recovery


Your workplace violence assessment identifies

that you should implement an “Active

Shooter / Violence Program.

Where do you start?

Standards & Safe Schools Programs.

Does your landlord have one?


Preparedness

Prevention

Mitigation

Response

Recovery


You continue to lose stock / merchandise due to

minor flooding / sewage back-ups within the store?


Preparedness

Prevention

Mitigation

Response

Recovery


Your Landlord…Provides the first line of Crisis

Management Defence

Verify the following…. Annual & Monthly Testing of emergency Lighting and

Fire Alarm Systems.

Monthly AND Annual inspection of sprinkler systems, including the location of emergency shut-offs.

Workplace Violence Programs, Slip, Trip & Fall Programs, Fire Safety Plans, Elevator & Escalator

Maintenance.

And so much more….


Preparedness

Prevention

Mitigation

Response

Recovery


Missing Person(s)

Bomb Threats – Who will do your search?

Fire alarm System Failure / CCTV System Failure

Enhanced employee / tenant / public safety.

Lessen impact to common concerns.

Enhanced – Documented due diligence.

Recover faster than your competition.

Provide opportunity for cost avoidance.

Support internal business units.

Provide positive impact to reputation & perception.

Empowered, knowledgeable staff.


ROI In Preparedness Prevention, Mitigation,

Response & Recovery

KEY Show cost

avoidance & quantify

your program

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Hazard

Identification

Risk

Assessment

Property

Risk

Profile

Establish

Program

Priorities

Emergency Management Integration HIRA PROCESS


Property Specific Hazards & Property Systems Elevator / Escalator Entrapment Active Shooter Burst Pipes / Water Damage Communications Systems Failure Fire Alarm Systems Failure Energy Management Systems Failure Environmental Systems Failure Internal Electrical Distribution Failure Leak Detection Systems Security Systems Failure Sewer Plant Failure Evacuation Building / Roof Collapse Workplace Injury / Death Security Duress Systems CCTV Systems Failure Property Damage / Insecure Perimeter Fire Systems Failure Neighbourhood / Community Building Design Hazardous Materials Locations / Quantities Rapid Assembly / Occupation Missing Person(s)

General Hazards List Thunder & Lightning Storms Earthquakes Floods Hurricanes Tornadoes & High Winds Severe Weather Fire Explosions Hazardous Spills Transportation Mishap Utility Failure Chemical / Biological Threat Bomb Threat / Suspicious Package Civil Disturbance Medical Response Gas Leak Terrorism Power Failure

Emergency Management Integration Security & Life Safety Manager

Training & Exercises

Evacuation Drills

Evacuation Warden Training

Staff/Tenant

Fire &

Life Safety Systems

Fire &

Life Safety Devices

Emergency Response

HIRA

Standard Operating Procedures (SOPs)

Codes & Legislative

Requirements

Inspections

Maintenance & Testing Schedules

Refrigerant Detection Systems

CO Detection Systems

LEL / O2 / H2S

Detection Systems

Duress

Systems

Medical

Equipment &

Training

Utilities Water / HVAC /

Gas / Elect.

C,B,R,N,E

Persons Requiring Assistance

Flood Detection Systems

Emergency Voice

Communications Smoke Control

Building

Specific


Security Components

Benefits to Integration

Enhanced & Optimized Security & Life Safety Program

Empowered Workforce; Training and Procedures

(Answers to their questions at time of need!)

Documented Due Diligence

Prevention of Costly Incidents OR Mitigation of Costs to Costly Incidents.

Involves related business units goals and objectives

Prevention & Mitigation of Operational Impact.

Completed Requirements for Code Compliance & Insurance.


Fire & Life Safety Integration

In a 2011 Survey of 100 front line GTA fire fighters - Top 10 concerns they experienced when greeted by facility

security / Retail Loss Prevention Officers during emergencies.

Their consistent answer; A genuine lack of knowledge of building critical infrastructure and required emergency

information.

CONSEQUENCES

Delays in Rescue, Delays in Property Conservation, Increased Business Interruption, Increase in loss of production, Increase of short & long term costs.


Fire Service arrival, transition and expectations

Over 90 Front Line Firefighters Interviewed in 2010 (Paul Moffatt / Jason D. Reid)

• “Marked” Keys (Multiple sets - required to access to ALL areas) • Trained/qualified person to meet at entrance; capable of contacting building technicians or

tenants if needed. (Emergency Phone Numbers accurate?)

• The current status of your HVAC system, operation and the location of the controls. • Stairwell locations for descending to lower levels or ascending if problem with elevators • The location Sprinkler/Standpipe room with shut-offs

• Firefighter elevator keys • Supervisory staff (capable of making decisions) to stay with Incident Commander (or escalate) • Any maintenance or repair of fire fighting equipment in area of the incident,

sprinklers/standpipes, etc

www.nationallifesafetygroup.ca

Fire Service Roles & Expectations

• Responsible and Proactive Program

• Completed & Approved FSP

• Functioning / Tested Systems

• Trained & Knowledgeable First

Responders

• Access

• Ability to escalate and communicate

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The owner, operator or manager as the case may be, must ensure that fire drills are effectively planned,

conducted, appropriately monitored and documented to achieve compliance with the

applicable regulation.

http://www.youtube.com/watch?v=BignPBV32Sk&feature=related

4 Minutes & 25 Seconds in length (Sound Required)

The most basic of Emergency Exercises… The Evacuation Drill.

www.nationallifesafetygroup.ca

http://www.youtube.com/watch?v=BignPBV32Sk&feature=related

Impacts of Incidents Property Loss Not the Only Cost; Provides Opportunity for ROI

Blown Sprinkler Head Immediate Impacts… Sprinkler Flow (190 Litres per Minute) Fire Alarm

Human Resources / Manpower Fire Pump Run Flood (Water Damage) Merchandise / Property Damage Interruption of business Client / Tenant Disruption Public / Employee / Tenant Perception Fire Service Response Charge Potential Long Term Impacts Mold Abatement Client Trust in System Management of Insurance Claim

In a survey of 30 Ontario Security professionals, 0 % identified that they were trained in the safe use and deployment of one of the most basic forms of facility critical infrastructure in almost

every workplace. NLS Group; 2012

Training Required under the Occupational Health & Safety act.

Training required under the Ontario Fire Code

The use is not always recommended, yet you should be trained

for the option.



Fire Safety Integration

Damaged door latches

Malfunctioning Door closures

Emergency IMPACT 1. Public Safety / Smoke Migration 2. Public Safety / Fire Spread 3. Increase Damages

(Non Emergency) Operational & Business IMPACT

1. Fines / Lawsuits 2. Code Requirement 3. Insurance Coverage / Costs 4. Employee / Tenant Perception 5. Corporate Reputation / Leasing 6. Door Swing Safety 7. Suspicious Odours 8. HVAC / Energy Concerns


Chantel McCoy, Chicago; 2012


Emergency IMPACT 1. Fire (Leading Cause)

2. Suspicious / Burning Odours 3. Smoke 4. Fire alarm / Evacuation 5. Work Refusals

Operational & Business IMPACT

1) Human Resources Cost 2) Cost in Damages 3) Insurance 4) Costs in business disruptions 5) Costs in employee morale 6) Security & Life Safety Program

Gap. 7) Code Requirement

Hazardous Work & Hot work

Hot work is the work process that involves the production of heat, flames, sparks or any other work that could create a clear fire hazard.


Emergency Management / Safety Integration

At Risk; 1) Security Personnel 2) Store Managers 3) Mailroom Staff 4) Shipping / Receiving Personnel 5) Admin Assistants Public Safety Vs. Operational Impact Actions in the first 5 minutes

dictate outcome of safety / impact.

Supports Workplace Violence Program.

Opportunity for ROI 26 www.NationalLifeSafetyGroup.ca

The “60 Cents” Trend


Slips & Falls, Trips & Falls,

Water Damage to Tenant Areas,

Damage to Customer Vehicles,

Bodily Injury

LOSS PREVENTION TECHNIQUES

PREVENTABLE

High Frequency

Low Severity

LOSS PREVENTION

Fires, Compactor Safety,

Boiler & Machinery,

Tenant Cooking Equipment,

Tenant Housekeeping

RISK CONTROL TECHNIQUES

CONTROLLABLE

High Severity

Low Frequency

RISK CONTROL

CLAIMS

2 Types

Emergency Medical Integration

One of the highest frequency of “calls to service” for the security industry.


Emergency Medical Integration

Standard First Aid & CPR

First Responder

Emergency Medical Responder (Ryerson & TEC)

Oxygen Administration & Airway Management

Automated External Defibrillator


Retail Active Violence / Shooter Programs

Terminology,

PA Announcements,

Staff Training

Collaboration with municipal emergency services & External Organizations; DHS, ASIS, ICSC &

Related Best Practices

Operational Recovery Plans


Retail Tenant & Landlord Relations

Emergency Response Plan Active Attacker Guidelines HVAC Controls Annual Inspections Building Fire Safety Plans Missing Persons Procedures Monthly Inspections Operations; Emergency Power, Domestic Water, Etc. Security - Rules of Engagement / Trespass


Safety Integration

237,404 workplace injuries,

illnesses, and fatalities Ontario WSIB 2009

Average duration of paid time off due to workplace injury is 14 days

Ontario WSIB 2009


Emergency Management Integration Fire / Fire Alarms

Proper plans and procedures allow for increased employee and occupant safety,

corporate due diligence, and maintains client trust in system readiness. This also

reduces associated costs in fire services “nuisance” response charges and reduces

incident time in loss of production.

Elevator Entrapments

Commercial real estate tenant’s number one complaint tends to be

building elevator service. Improper response plans result in negative

impacts to your reputation with respect to building systems reliability.

Evacuation & Shelter in Place

Strong plans allow for strong leadership in the event of emergencies involving

evacuation. Our reality based training programs provide real lessons learned and

gained “experience” in a safe environment, including the many challenges one

faces during an evacuation.

Utility Failures

Including water, sewer, gas, and electricity. Proper procedures and

training allow for a quick return to business therefore limiting the

business disruption.

Building HVAC

Critical System failures require an emergency plan as these failures negatively

impact facility operations and businesses from effectively servicing their

customers. This is costly in revenue and reputation.

Crisis Communications Crisis communication planning has more than earned its positive

reputation within the corporate world. This same concept

significantly benefits your corporate executive teams, employees and

building tenants when used as an extension of your customer service

and daily operations.

Critical Infrastructure Failures

Relates to building specific hazards such as Carbon Monoxide Detection,

Refrigeration Detection Systems, and Industry Specific Systems and workplace

specific processes and equipment.

Man Made Events

Bomb Threats, Suspicious Packages, Civil Disturbances, Active

Attacker, and Chemical, Biological, Nuclear,

and Explosive Awareness

Natural Events

Facility emergency planning for Severe Weather, Extreme Temperatures,

Flooding, Earthquakes, and Tornadoes.

Medical Emergencies & Incidents

Medical emergencies are unfortunately common in nature and often

cause employee stress within the workplace. Effectively responding

and communicating enhances public safety and limits the operational

impact. Thursday, March 21, 2013 33 www.NationalLifeSafetyGroup.ca

Opportunities for ROI

Security & Loss Prevention Annual Report to the Board of Directors;

Reduced various small crisis’ impact to daily operations. Reduced lost man-hours Reduced impact to sales

Reduced Retail Store Fire Alarms by 50 Percent.

Reduced Fire Services Response Costs Reduced Impact to loss revenue for 45 Minutes per alarm.

Reduced slip, trip & Fall incidents by 28 % Reducing WSIB Rates by 1 % Reducing insurance premium by 2 % Reducing claim management time


The Security industry has long made advancements…and

continues to do so.

Integrating Life Safety & Emergency Management only

strengthens the program and achieves a new level.

It provides support to all business units, and an opportunity for

enhanced ROI, by maximizing protection of business operations and reputation.

Thank-you for our time.


National Life Safety Group Leadership in Fire, Life Safety & Crisis Management

Jason D. Reid

[email protected]

Life Safety &

Emergency Management Integration

Retail Loss Prevention Programs

Life Safety Emergency Management Integration · 2015-12-09 · Life Safety &Crisis Management...

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Transcript of Life Safety Emergency Management Integration · 2015-12-09 · Life Safety &Crisis Management...