Life Cycle Services for Cisco’s SAP HANA
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Transcript of Life Cycle Services for Cisco’s SAP HANA
Life Cycle Services for Cisco’s SAP HANATM – Solu8ons @SAPPHIRE Now 2013 Orlando….
© 2013 GOPA IT 2 -‐ 2 -‐
GOPA Group
Founded in 1965 as „GesellschaR für Organisa8on, Planung und Ausbildung“
(“Corpora8on for Organiza8on, Planning and Educa8on”)
Interna8onally ac8ve in 60+ Countries
4.000+ Projects
Revenue FY 2011: 130+ Million Euro
450+ Consultants globally
GOPA IT
Founded in 1998
Experienced Consultants off a network of notable companies
15+ Years of IT/SAP real life experience on average .
Independent Consul8ng Partner
Experienced Consultants in a strong Group
© 2013 GOPA IT 3
Cloud Compu8ng for SAP InMemory architecture Mobile business technology
– on any device – Rapid system provisioning Virtualiza8on end-‐to-‐end Op8miza8on of: -‐ IT Opera8ons -‐ Life Cycle Management -‐ Performance Assessment Services, demand analyses,
Solu8on Design and Implementa8on Services.
Our customer’s success is our success
Product Life Cycle Management Produc8on logis8cs and MES Supply Chain Management Outbound and procurement logis8cs Interna8onal Templates and Roll-‐Outs Innova8on Focus: -‐ Transporta8on Management -‐ Perfect Plant -‐ Performance Based Logis8cs GOPA IT model-‐based DesignTM
as Method to secure, speed up And innovate
IT Services as end-‐to-‐end business model Process automa8on ITIL Compliance IT Sourcing SLA Services (Defini8on, Implementa8on,
Management)
GOPA IT Business Consultants successfully perform in mul8ple key roles Interims-‐Manager Program-‐Manager Technical Management Consultant
Moderator Coach Solu8on Architect
Project-‐Manager Applica8on-‐Expert Technology-‐Expert
GOPA IT -‐ Services
© 2013 GOPA IT 4
GOPA Global SAP Competence Center / Joint R & D – LAB
Partner and “Partner’s Partner Project support -‐ Pre-‐ and Post-‐ sales
Enable , educate, coach, Operate and Maintaine
complement
Applica(on Management
and Integra(on
Op(mized reference architecture and
opera(ons concepts
SAP aware
Infrastructure Management
Workflow Automa(on and Orchestra(on
GOPA IT Consultants – the Difference
GOPA IT own
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SAP Partner-Port in Walldorf
Joint SAP Cloud and InMemory R&D Center • SAP Applications built
on FlexPod R&D and DEMO Datacenter
• Cisco’s SAP HANATM Scale-out Solution NetApp based
© 2013 GOPA IT 6
Classroom Training & Educa8onal Services, Hands-‐on & Training on the job
Project – Management – Planning – Coaching – Support –
GOPA IT model-‐based DesignTM, Blueprint Solu8ons, Use Case Adap8on & Best Prac8ce
Assessment & Consul8ng
System Landscape Design
IT Opera8on & Process Automa8on
Service Opera8on
System-‐ & Performance Analysis
Plaoorm & Virtualiza8on Technologies
Cloud Compu8ng
HA / DR & Backup
IT Security & Secure Opera8on
Implementa8on & Integra8on
Plaoorm & Solu8on
Script -‐ Workflow -‐ Run Book
Enterprise IT Service Management
System & KPI Monitoring
Server, Network, Storage & Applica8on Virtualiza8on
SLA Defini8on & Self Service Portal
HA / DR & Backup
Opera8on & Incident Handbook
Transi8on & LifeCycle Services
Opera8on & Process Op8miza8on
Root Cause Analysis
System Landscape Expansion
System Migra8on & Upgrade
Go Live Support
System & Security Review
GOPA IT Service MAPTM – Technology
Capacity & Resource Planning
DESIGN BUILD RUN
System Landscape Health Check
© 2013 GOPA IT 7
LifeCycle Services – Abstract
GOPA IT LifeCycle Services support and enable customers to run their SAP solu8ons stable, reliant and cost effec8ve. Based on regular remote checks and op8mized flat-‐packages for maintenance tasks GOPA IT complements Vendor standard services such as Cisco RMS offerings. The GOPA IT LifeCycle Services for Cisco SAP HANATM Solu8ons consists of the 2 main pillars plus a one off Ini8a8on package:
• Life Cycle Service – Ini(a(on • Life Cycle Service – Check:
- Regular Checks - Repor(ng - Immediate fix, maintenance and change recommenda(ons
• Life Cycle Service – Maintenance: - Implementa(on of the recommended and from customer confirmed maintenance flat-‐packages
© 2013 GOPA IT 8
LifeCycle Service – Ini8a8on
Effort: 3 Days Loca8on: WebEx / Telcon
Targets: • Ini(al check and assessment of the SAP HANATM installa(on at customer • Scoping:
- Mutual defini(on and agreement of the service (mes of the Life Cycle Service – Check - Mutual defini(on and agreement of the detailed service content
Tasks: • Ini(al Inventory Check according the Cisco SAP HanaTM installa'on and configura'on guides • Test of any needed connec(ons to all involved components (UCS, network, Storage,
management sta(on, SAP HANATM Instance.
• Check SAP HANATM configura(on according the SAP HANATM installa(on guides and SAP Service Market Place notes
• Check SAP HANATM Service Connec(on – SAP Service Marketplace note 1058533 • Define detailed service content • Agree service (mes for Life Cycle Service – Check • Define mode of opera(ons regarding Life Cycle Service – Maintenance
© 2013 GOPA IT 9
LifeCycle Service – Check: Weekly
SAP HANATM – Produc8on System
Effort: ~4-‐6h Single Box: 4 h Scale Out: 6 h Loca8on: Remote
Targets: • Gain weekly health status of the SAP HANATM produc(on System • Iden(fy any immediate fix needs
Tasks: • Check the produc(on system regarding
- Memory u(liza(on - CPU u(liza(on - Disk u(liza(on - Alert server - Landscape Check
• Generate weekly report incl. immediate fix needs
© 2013 GOPA IT 10
Life Cycle Service – Check: Monthly
SAP HANATM – Produc8on System
Effort: ~8-‐10h Single Box: 8 h Scale Out: 10 h Loca8on: Remote
Targets: • Gain detailed monthly health status of the SAP HANATM produc(on System • Iden(fy any immediate and normal priority fix needs
Tasks: • Check the produc(on system regarding
- Memory u(liza(on - CPU u(liza(on - Disk u(liza(on and throughput - Network u(liza(on and throughput - Alert server - Landscape Check - SAP HANATM Applica(on checks - Revisions of SAP Service Marketplace Notes - Linux opera(ng sytem such as security patches - Generate monthly report incl. immediate and normal priority fix needs
© 2013 GOPA IT 11
Life Cycle Service – Check: bi-‐annual
SAP HANATM – System Landscape Effort: ~3 days Single Box: 2 d Scale Out: 3 d Loca8on: Remote
Targets: • Gain detailed bi-‐annual health status of the en(re SAP HANATM landscape • Iden(fy any immediate and normal priority fix addi(onally the mid and long term change needs
Tasks: • Check the en(re system landscape regarding
- Memory u(liza(on, CPU u(liza(on, Disk u(liza(on and throughput, Network u(liza(on and throughput - Alert server - SAP HANATM applica(on checks - Revisions of SAP Service Marketplace Notes - Linux opera(ng system such as version, security patches, support packages, parameter seZngs and
tuning - Cisco IOS / NOS: configura(on, tuning - NetApp: Ontap, configura(on, u(lisa(on - Cisco Server: Bios, Firmware
• Verify Ini(al Inventory Check regarding deltas and document them in a revised version
© 2013 GOPA IT 12
Life Cycle Service – Maintain (for one landscape [DEV-‐QA-‐PRD])
Effort: 10 days Single Box: 8 d Scale Out: 10 d Loca8on: Remote
Targets: • Ensure the up to date System landscape • Ensure the secure implementa(on of the below listed possible changes
Tasks: • Implementa(on of recommended fixes and changes regarding one or more of the below listed topics: - SAP HANATM applica(on - Revisions of SAP Service Marketplace Notes - Linux opera(ng system such as version updates,
security patches, support packages, parameter seZngs and tuning - Cisco IOS / NOS configura(on, tuning - NetApp: Ontap, configura(on, u(lisa(on - Cisco Server: Bios, Firmware
The flat-‐package consists of 2 / 3 days of prepara(on, 4 / 5 days of implementa(on and 2 days of post implementa(on on call support. In case the 4 / 5 days are not sufficient, each addi(onal day will be charged 1500,-‐-‐ € per day. The detailed scope of the Life Cycle Service – Maintain needs mutual approval.
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Summary – LifeCycle Services
Life Cycle Service -‐ Ini8a8on
• Prepare the Services Check and Maintenance • Ini(al Inventory Check • Check the SAP HANATM configura(on
• Check the SAP HANATM Service Connec(on
• Check all mandatory Remote-‐User and connec(ons to any system involved
Life Cycle Service -‐ Check
• Regular Checks of the SAP HANATM • Weekly und monthly check of the produc(on system
• Monthly check includes recommenda(ons for maintenance needs
• Be-‐annual deep dive check of the en(re SAP HANATM landscape incl. recommenda(ons for landscape maintenance needs
© 2013 GOPA IT 14
Summary – LifeCycle Services
Life Cycle Service – Maintain flat-‐package
• 1 maintenance cycle per system landscape incl. prepara(on, execu(on and post-‐implementa(on go live on call support
• Maintenance Flat-‐package may include • OS • UCS • Network • Storage • SAP HANATM DB socware
© 2013 GOPA IT 15
Prerequisites and Frame Condi8ons 1
• Technical: - Remote connec(on via VPN - Life Cycle Service – Check user access for the Cisco SAP HANATM appliance Opera(ng system: „SIDADM“ alike creden(als on all systems UCS Manager: „admin“ alike creden(als Storage: „root“ alike creden(als Network: „admin“ alike creden(als
- Depending on the security / compliance needs of the customer a shadowing func(on of the vpn sessions (esp. those of the maintain flat-‐packages) would be possible. Such shadowing func(on needs to be ini(ated from customer side
- No SAP applica(on access rights are needed. - Detailed documenta(on of the en(re installa(on
• Organiza(onal: - Single Point of contact on customer side regarding service delivery - Single Point of contact on customer side regarding SLA and contract management - Customer’s SAP Solu(on Manager service connec(on is mandatory Any SAP correc(ons are provided to GOPA IT through this SAP Solu(on Manager service connec(on ready to install on the management node of the SAP HANATM appliance at customer.
© 2013 GOPA IT 16
Prerequisites and Frame Condi8ons 2
• Service will be provided remote only. • In case onsite presence is needed, Cisco will cover related travel expenses such as airfare, hotel, public transporta(on, expenses,…
• A landscape consists of one of each, development, quality assurance and produc(on system
• Service (mes (SLA): - Life Cycle Service – Check:
Monday – Friday 8:00 AM 6:00 PM ((me zone to be defined) 12/5 German bank holiday rules apply Communica(on via central email account (e.g. Cisco-‐HANA@gopa-‐it.com)
- Life Cycle Service – Maintenance: On request, based on appropriate planning
© 2013 GOPA IT 17
Thank you -‐ Danke. Ques8ons – Fragen?
Martin Finkbeiner Partner and Head of Technology Consulting Member of the Executive Board GOPA IT Consultants Tel.: +49 174 3185 986 - Fax: +49 6142 30 170 11 - E-Mail: [email protected]
Internet: http://www.gopa-it.com