Licensing Activation

• HCS license overview, page 1

• HCS license registration and activation, page 2

• Add-on licensing, page 3

• Obtaining customer licenses, page 3

• Registration and activation procedures, page 4

• Domain manager, page 7

• Service assurance licenses, page 7

• Obtaining clients, page 8

• Requesting licensing for customer turnover (deactivation), page 8

• Version upgrade from HCS 8.x to HCS 9.x, page 8

• Cisco Unified Communications software subscription activation, page 9

HCS license overviewThis document provides the steps needed to acquire and activate licenses for applications and managementcomponents running on HCS. First, it addresses licenses needed for Unified Collaboration applications:

• Unified Communications Manager

• Unified Presense and Instant Messaging

• Unity Connection

• TelePresence

The document will describe how the licenses for the above applications are obtained via a common licensePAK and activated on one of the Enterprise License Mangers running on HCS.

The remainder of the document will address licenses for Contact Center Enterprise and HCS managementcomponents, Cisco Unified Collaborations Domain Manager (CUCDM) and Service Assurance componentsCisco Unified Operations Manager and Cisco Unified Service Monitor.

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HCS license registration and activationBundles and add-on licenses

Cisco Unified Collaboration applications on HCS are licensed through a combination of bundles and add-onlicenses. There are three bundles:

• Basic: Consists of voice, single number reachmobility licensing, and presence/instant messaging licensingfor a single device, with no desktop or mobile client included in the bundle.

• Foundation: Consists of voice, single number reach mobility licensing, and presence/instant messaginglicensing for a single device, including licensing for a single device, which can be a hard phone, mobileclient, or desktop client.

• Standard: Consist of voice, voicemail, single number reach mobility licensing, and presence/instantmessaging licensing for multiple devices, with desktop and mobility clients.

A device can consist of an IP phone, desktop client, mobile client, or analog device. The Partner can separatelypurchase IP phones, desktop clients, mobility clients, and analog devices that are not bundled in the packages.Additional licenses for increasing the number of devices per subscriber are not available as add-ons. Partnermust purchase the appropriate bundle to use more devices per subscriber.

StandardFoundationBasicCollaboration AppsFunctionality

IncludedIncludedIncludedCisco UC ManagerFull Voice/CallControl

1011• Number ofDevices

IncludedIncludedIncludedCisco UnifiedMobility• Mobility

(SNR)

IncludedIncludedCisco UC Manager• Native Video

IncludedOptional add-onOptional add-onCisco UnityConnection

Unified Messaging

IncludedIncludedIncludedCisco Jabber IMIM & Presence

IncludedIncludedCisco Jabber (fullUC)

Desktop Softphone

IncludedIncludedCisco Jabber (fullUC)

Smartphone Client

Optional add-onOptional add-onCisco TelePresencerooms

Immersive Video

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Licensing ActivationHCS license registration and activation

StandardFoundationBasicCollaboration AppsFunctionality

Optional add-onOptional add-onOptional add-onCisco WebExMeetings

Web Conferencing

Optional add-onOptional add-onOptional add-onCisco Unified CCEnterprise

Contact CenterAgent

Cisco TelePresence

Cisco TelePresence Room licenses are registered with the PAK received for Unified CommunicationsManager.One room license should be used for each TelePresence Room deployed. These licenses are provided in thesame type of PAK process as described in the preceding section of the document.

Essential licensing

Essential licenses for support of analog device connections, Cisco Unified IP Phone 3905, or Cisco UnifiedIP Phone 6901, are registered with the same PAK used for Unified CommunicationsManager and Cisco UnityConnection.

Cisco Unity Connection – Standalone

You can purchase Cisco Unity Connection as a voicemail-only deployment. For license registration, seeRegistration and activation procedures. The PAK will only contain Unity Connection components but theregistration steps are the same.

For more information on HCS licenses and their ordering, please refer to the License Ordering for CiscoHosted Collaboration Solution guide.

Add-on licensingInformation about applying add-on licensing is provided in the right to use certifications for the respectiveelements, unless noted as follows.

Cisco Emergency Responder

Cisco Emergency Responder is sold as an add-on in 10 user blocks. For more information about installingand configuring Emergency Responder, go to http://www.cisco.com/en/US/products/sw/voicesw/ps842/tsd_products_support_series_home.html.

HCS for Contact Center (Unified CC)

For Unified CC licensing information, please see the HCS for Contact Center Installation and ConfigurationGuide.

Obtaining customer licensesHCS licenses are delivered to the Service Provider via a Cisco HCS Product Authorization Keys (PAK). TheHCS licenses in the PAK are registered and fulfilled (installed) onto one or more Enterprise LicenseManagers

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Licensing ActivationAdd-on licensing

(ELM) running on HCS. HCS licenses loaded on an ELM will be automatically allocated to the UnifiedCommunications application instances that are configured to the ELM.

For licensing questions or issues, contact hcs-license@cisco.com.Note

Registration and activation proceduresThis section describes two ways to fulfill licenses from an HCS License PAK onto an HCS Enterprise LicenseManager (ELM). The ELM allocates these licenses to its assigned Unified Communications Manager, UnityConnect and TelePresence Room application instances.

The first method called eFulfillment uses the ELM to connect to the Cisco License web site to fulfill thelicenses from the pack. The second method, called Offline, involves more manual steps.

eFulfillmentUse the following procedure to fulfill licenses using eFulfillment.

Procedure

Step 1 Access the ELM and find Fulfill Licenses from PAK under Licenses > License Fulfillment.Step 2 Fill in your PAK key. The system asks for your cisco.com login information to connect to the Cisco licensing

server.Step 3 The available entitlement will be displayed. As all Cisco HCS license PAKs allow is partial fulfillment, you

can adjust the quantities of each license type that you want to fulfill from the PAK by clicking the rows andentering quantity.

Step 4 Enter an optional description for this license fulfillment transaction and check box to accept the end userlicense agreement. Then select Finish.

Step 5 The fulfilled HCS licenses are now available for activation on the UC applications associated with this ELM.

Offline fulfillmentThe following steps illustrate how to fulfill and register licenses from one or more PAKs for an ELM, andload the resultant license file onto the ELM.

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Licensing ActivationRegistration and activation procedures

Procedure

Step 1 Go to http://www.cisco.com/go/license and enter your credentials.Step 2 If you have received new PAK(s) as a result of a sales order to Cisco, load them into your account from the

Product License Registration page by clicking Load More PAKs button. The PAKs would have been mailedto you, or you can obtain them through the Order Status Tool with your sales order number.

Step 3 Select the PAK(s) you want to fulfill licenses from. Click Fulfill Selected PAKs.

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Licensing ActivationOffline fulfillment

The following figure shows that you must enter the users for Unified Communications Manager with CiscoUnity Connection and TelePresence Room.

Figure 1: Registration page

Step 4 The HCS License PAK can contain a variety of license types including UCM Basic, UCM Foundation, UCMStandard, Unity Connection and TelePresence Room. Enter the quantity of each license to be fulfilled to theELM.

Step 5 Generate the ELM license request, which is obtained through the ELM system administration panel underLicenseManagement > Licenses >Generate License Request. To create a license request, see the "Generatelicense request" section of the Enterprise License Manager User Guide, Release 9.1(1).

Step 6 Copy the license request from the ELM and paste it into the License Registration page. The license requestcontains the unique identification of the ELM to which the licenses will be registered.

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Licensing ActivationOffline fulfillment

Step 7 Click the pencil icon next to end user and enter the information for the end user. Click OK.Step 8 Click the Get License button.

The License Request Status window appears to indicate that the license transaction is complete.Step 9 A confirmation email is sent, which includes the license file for the customer instance. This email contains

instructions on how to install the license file on the ELM. Note, do not try to install the ZIP file attachmentonto the ELM. Open the ZIP file and extract the files. The .bin file is the file installed on the ELM.The license for Unified Communications Manager also provides the IM/Presence capabilities. You do notrequire a separate user or server license to use this function.

To install the license file on the ELM:

1. Authenticate to the ELM.

2. Select Install License File .

3. Under License Management on navigation panel, select License Page .

4. A file browse dialog opens, navigate to the .bin license file you extracted to your computer and clickOpen.

5. Click Install.

Domain managerCisco Unified Communications Domain Manager ships a PAK that you use to register the product but willnot generate a license file:

1 Go to http://www.cisco.com/go/license and enter the Unified Communications Domain Manager PAKnumber.

2 Click the pencil icon next to End User and enter the information for the end partner.3 Accept the end user license agreement. You do not need a MAC address for this process.4 A confirmation email will be sent from licensing@cisco.com to show registration is complete. No license

file will be generated nor need to be installed.

Service assurance licensesFor Cisco HCS 9.x, licensing is not required for the Cisco Prime Central for HCSAssurance software; however,Cisco recommends that you purchase the licenses. For Cisco Unified Operations Manager and Cisco UnifiedService Monitor, depending on the volume of your Cisco HCS order, you perform one of two processes toobtain per customer licensing for Cisco Unified Operations Manager and Cisco Unified Service Monitor.

Tier 1 and Tier 2 Cisco HCS Orders for Cisco Unified Operations Manager and Cisco Unified Service Monitor

For these tiers, the fulfillment process is similar to the Cisco Unified Communications applications. Go tohttp://www.cisco.com/go/license and enter the PAK that you received for Cisco Unified Operations Manager,and then follow the steps to create the single instance license from your overall license pool.

For these tiers, the fulfillment process is similar to the Cisco Unified Communications applications. Go tohttp://www.cisco.com/go/license and enter the PAK that you received for Cisco Unified Operations Manager,and then follow the steps to create the single instance license from your overall license pool.

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Licensing ActivationDomain manager

Obtain the MAC address of the server and enter it when prompted.

Tier 3-6 Cisco HCS Orders for Cisco Unified Operation Manager and Cisco Unified Service Monitor Use aSite License

Tier 3-6 Cisco HCS software license creates an open site implementation where the key shipped enables anunlimited number of servers to manage up to 45,000 phones. The legal agreement of the contract is the onlylimitation on the total number of Cisco Unified Communications phones that can be managed for these tiers.

To obtain the site license, the service provider or the corresponding Cisco account contact can send an emailto ask-ucms@cisco.com to obtain the license keys; refer to the Sales Order for confirmation of the order.

You can install Cisco Unified Operations Manager on a virtual machine with a dynamic MAC address forevaluation. A static MAC address is configured on the virtual machine to use the permanent Cisco UnifiedOperations Manager license from cisco.com. The MAC address must be within the allowed VMware MACaddress range: 00:50:56:00:00:00 to 00:50:56:3F:FF:FF. The Cisco license is issued to the staticMAC addresson the virtual machine.

For more information on licensing for Cisco Unified Operations Manager, go to http://www.cisco.com/en/US/docs/net_mgmt/prime/unified_operations_manager/9.0/install/guide/CUOM_InstallationGuide90.html

Obtaining clientsMost clients do not require any additional licensing beyond a right to use on the server. Download additionallicenses from Cisco.com or the applicable app store for mobile clients. The right-to-use certificates for eachclient will indicate the locations where the clients can be downloaded.

Requesting licensing for customer turnover (deactivation)You can add and remove Customers from the ELM as they join or leave the service. However, if an ELMitself goes down or you add a new ELM, you may need to move licensing from one ELM to the other. To dothis, contact hcs-license@cisco.com and include the following information:

• License request from the original ELM

• License request from the new ELM Sales Order number of the Cisco HCS purchased

• Partner name

The ELM will run for 60 days without permanent licensing in place. This allows time to facilitate moves andchanges.

Version upgrade from HCS 8.x to HCS 9.xUpgrades from 8.x to 9.x for the Unified Communications Applications will be handled manually. Whenplanning to migrate, please contact hcs-license@cisco.com. All PAKs will be reissued as 9.x PAKs and any8.x licensing will be invalidated, once the 9.x licensing has been installed. The new PAK will include fullentitlement for all HCS Unified Communications applications users. To register the licenses refer to the CiscoUnified Communications License section in this guide.

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Licensing ActivationObtaining clients

An Active Unified Communications Software Subscription must be present for all users being migrated to9.x.

Cisco Unified Communications software subscription activationFormore information about Unified Communications Software Subscription activation and support information,visit http://www.cisco.com/go/ucss.

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Licensing ActivationCisco Unified Communications software subscription activation

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Licensing ActivationCisco Unified Communications software subscription activation