Library UX (NEFLIN 13 November 2014)
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Library UXLaura Johnson &Michael SauersNEFLIN 13 November 2014
What is UX?User experience is how someone feels when using aproduct orservice.
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What they want
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Wha
t the
y ge
t
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What do you think your
users want?
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Have you asked them?
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What are they actually doing?
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Principle of Least Effort[Zipf's Law]
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What do your patrons
want?https://www.flickr.com/photos/a2gemma/1448178195
Signs, signs, everywhere
are signs!
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w.flickr.com
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00/24986220/
How would you describe your library’s
signage?https://www.flickr.com/photos/a2gemma/1448178195
PhysicalLayout
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Books Circulated from One Section of Shelves
18
29
18
28
16
13
5
Top
Bottom
Row 2
Row 3
Row 4
Row 5
Row 6
Source: “The Influence of sloping shelves on book circulation” by Ralph R. Shaw, The Library Quarterly, Vol. 8, No. 4, October 1938, pp. 480-490.
Shelves just inside the door circulate 24% more books than shelves 15 feet inside the door.
(98) (74) Shaw, 1938
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Should there be an app for that?
Responsive Web Design
One design, multiple platforms
Personas• Personas are representative
of larger groups with detailed attributes to enable a focused approach to usability and design.
• Personas are representatives, defined with “significant rigor and precision”, and built on a combination of assumptive reasoning and data, which allows for focusing requirements.
(http://www.prescientdigital.com/articles/strategic-design/focusing-on-your-website-user-by-developing-personas)
Persona #1: Ethel• 65 years old• Has been the town librarian
since 1968• Generally afraid of computers• Library does not have a Web
presence• Staff all says that the library
needs a Web site• Patrons keep asking if there is a
Web site• Writes a weekly column for the
town paper about the libraryhttp://www.flickr.com/photos/chelmsfordpubliclibrary/3542465095/
Persona #2: Joan• 52 years old• Empty-nester who’s been with
the library since her kids left home 15 years ago
• Uses Facebook and e-mail to see pictures of the grandchildren
• Comfortable with helping patrons with the basics of Word and Excel
• No Web design experience• The library has a page on the
town’s Web site that the library has no control over
• Wants the library to move into the 21st century
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Persona #3: Amy
• 35 years old• Has been with the library for
five years• Completely comfortable with
computers• Used to work for a library
technology vendor• Has Web design experience• Wants to take the library’s Web
site from a “hand-coded monster” to an easy-to-update CMS
• Once she gets the new site up and running she will train additional staff on how to contribute content including audio and video
Needs Assessment
Users• No coding required but
available• No back-end updating needed• Simple to use, but powerful for
advanced users• Good technical support both
from NLC and other sources
Back-end people• Easy installation• Easy upgrades• Low server overhead
So, what can youdo in your
library?
https://www.flickr.com/photos/86979666@N00/7623744452/
weaveux.org
walkingpaper.org
uxmag.com
Laura [email protected]
Michael [email protected]://travlinlibrarian.info
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