Library and Information Health Network Northwest NewsletterBY HEALTH LIBRARIES, FOR HEALTH LIBRARIES

Funded by the NorthwestHealth Care Libraries Unit

Printed on 100% Recycled Paper

ISSUE 59AUTUMN 2018

Knowledge was once astatic commodity, beingkept – literally – chainedup in libraries or at thevery best carriedpainstakingly aroundthe country onhorseback orstagecoach. Railways and the telegram speededthings up in the nineteenth century,radio and television in the twentiethand now every fourteen year oldwith access to a smartphone canmake their opinions available to theentire online world. Whether this isan improvement or not is a mootpoint but it seems unlikely – unlessBrexit proves a great deal worse thanexpected – that the direction of travelwill be reversed in the near future.

Exchanging information online canmake real travel seem superfluous.Why spend three days travelling toAlaska when you can see photosfrom the comfort of your own frontroom? Yet people can still gain agreat deal by seeing one another inthe flesh and a trip away from theoffice can still provide a freshperspective on things. In this issue

Northern network librarians writeabout what they learnt from the HLGconference in Keele withcontributions from Vicky Bramwell,Adrienne Mayers, Julie Weeksand Kerry Booth (pages 8-12).Travelling further afield were KatieNicholas, Christine Tate, KathrynGraham and Helen Kiely who allvisited the British Library (pages 2, 3and 5). Also travelling south – for theCILIP conference in Brighton – were Sinead English and Jenny Emmel(pages 6-7).

The direction of travel of NHSlibraries is now firmly towards thepatient - a journey that one hopeswill culminate in something moreakin to the happy reunion betweenJenny Agutter and her daddy in TheRailway Children than ArchdukeFranz Ferdinand’s motorisedencounter with Gavrilo Princip in1914. Taking the wheel, so to speak are Karen Hithersaywho promoted the Reading Wellinitiative (page 13), Sheila Marshand Tracey Roberts-Cuffin whoworked together with Cumbria PublicLibraries (pages 16 and 17) andKerry Booth who accompaniedSteven Sheep on his travels aroundpublic libraries in the area

(pages 18-19).

Travellers need to obey the rules of the road, of course, and Susan Smith from Mid-CheshireHospitals NHS Trust outlines some ofthe ways copyright training can bemade even more fun on page 4. Inpole position were library staff fromLiverpool Heart and Chest Librarywho were nominated for theircontribution to education (MaureenHorrigan p. 13). And – last but byno means least – Amy Finnegan,Sue Jennings and Monica Caseyfrom NICE are the satnav on theinformation superhighway helpingNHS workers take a million or sodecisions avoiding discord, delayand damage on the way (p. 14-15).

Wherever you and your libraryservice are headed for the rest of theyear, go safely, enjoy the journeyand remember you have to travelhopefully because someone will havechanged the destination by the timeyou get halfway there anyway.

John GaleMID-CHESHIRE HOSPITALS NHSFOUNDATION TRUST

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Thanks to the combined organising powersof Katie Nicholas and Christine Tate agroup of newly qualified and in-studylibrarians from the North West hopped onour respective trains and made our waydown to London on Friday 10th August for a behind-the-scenes tour of the British Library.

We were greeted by our enthusiastic guide as we enteredthe building, originally designed by Sir Colin St John Wilsonand his partner MJ Long between 1982 and 1999 - wewere first shown a display model of the architecture of thebuilding. The building’s design contains many references tolarge ocean liners with round windows and panel designsand - just like a large passenger ship - much of the groundwork is conducted far below deck. The library has five floorsbelow ground level in which much of its archive is stored,extending to a depth of 24.5 metres. Cutting through the‘Staff Only signs’ we were shown how requests for items aresent via a conveyor belt system to the correct basement,where the library assistants- who must walk miles every day-then find the corresponding item and place it back on thebelt to send it to the correct reading room.

Of course, the most delicate and older collection items arenot transported that way, instead a requester would usuallyhave to speak to a curator first who would arrange for theitem to be brought up by hand.

On the upper floors, the building is dominated by a largecentral column of books behind glass panels. This is thelibrary of George III which consists of 65,000 volumes ofprinted books and 19,000 pamphlets as well as additionalmaps and other papers, and was bequeathed to the nationby his son, George IV. It is an impressive collection to saythe least and we were lucky, as we stood there admiring it,to see one of the shelves move backwards as a librarianslipped between the shelves to collect a specific volume.

We were also shown the Klenke Atlas, one of the World’sbiggest atlases which was presented to Charles II in 1660.The Atlas is quite enormous to look at, even behind glassand is an astonishing example of historical artistry andingenuity to make something of such a size.

The British Library, like the Library of Congress in the US,has done significant work to make itself a more accessibleplace both for researchers and the general public. The

L I S TA K E L O N D O N :

Behind the Scenes at the British Library

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reader applicationsystem has beensimplified to requiretwo proofs of ID andcan be processedwithin around 20minutes. Additionally,as anyone with anInstagram accountwill tell you, a lot ofwork has been doneonline: fromdigitisation ofcollections to allowpeople to accessthem via theirwebsite to eventsand promotions onsocial media – todisplay the wealthof knowledge,material andtreasure so thatmore people can see and learn from the material the library holds.

The library runs several display collections- some free andsome temporary and accessible for a fee - to make it amore attractive prospect for visitors. Their most famous wasperhaps the Harry Potter: A History of Magic collection lastyear which produced two illustrated books and a BBCtelevision programme. At present the current display isabout Captain Cook and his voyages. Whilst we might notpossess the historical grandeur of such collections there arestill lessons to be learned in terms of customer engagementand social media outreach and promotion from the way theBritish Library has, and continues to, modernise and reinventits outlook.

The British Library also proudly displays its TreasuresGallery, which is open to all visitors. This is a mind-bogglingarray of its documents including illuminated manuscriptsthrough the centuries, Shakespeare’s First Folio, aGutenberg bible, the Magna Carta, letters from FlorenceNightingale, Captain Scott’s diary and so much more. It hasalways been a long held desire of mine to see the originalcopy of Oscar Wilde’s De Profundis, which I knew hadbeen given to the collection by Robbie Ross, Wilde’s closestfriend, so to see two blue paper pages with the great man’shandwriting on it was a remarkable experience for me.

In addition to the fantastic displays the visit also broughthome the immense variety of the jobs all librarians do. Ourguide had worked in areas as diverse as dealing withhistorical manuscripts to digitising documents fordocumentaries and television programmes. It brings homeboth the way our skills can be applied to a huge variety ofspecialisms, and also how important it is to learn from alllibrary and information professionals as there is alwayssomething new that we can learn or apply back to our roles.

“Christine and I(mostly Christine)arranged the trip aspart of our evidencegathering for the“Wider ProfessionalContext” criteria forChartership as part ofCILIP’s ProfessionalRegistration process.This encourages you toengage with the widerlibrary and informationworld to help you reflecton your skills and thinkabout areas you coulddevelop. I was struck byour tour guide’scomments about how thelibrary was ensuring itsfuture sustainability andlooking at innovativeways to keep the servicefree to the public but also

generate income so it can be self-sufficient. For examplethere are new ‘member schemes’ offering use of meetingrooms and entry to exhibitions and of course theexhibitions generate income and interest. In terms ofapplying this learning to health libraries I thought aboutmeasuring our value and showing how we contribute to theorganisations we work in. I plan on exploring the impacttools available on the Knowledge for Healthcare websiteto help my thinking about thishttps://kfh.libraryservices.nhs.uk/value-and-impact-toolkit/”

Katie Nicholas, Knowledge Officer (Health Education England)

Klenke Atlas

The King's Library

CONTINUED OVER...

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SHADES OF GREY

This year saw the first ICEPOPs conference,a new initiative by Chris Morrison andJane Secker from UK Copyright Literacy.

Some people might know them from the Copyright Gamethey presented at LILAC; if not, it isworth checking out. For anyone withacademic colleagues The PublishingTrap is currently in development, takingacademics through the trials andtribulations of copyright issuesthroughout their career.

The focus of the day was on playfullearning and looking at ways to makecopyright education more fun. Aninternational collection of librarians,lawyers and academics were let looseon the IPO’s Karaoke Shower andPlay Doh™, with a little bit of mindfulrelaxation for goodmeasure.

Copyright is a topic whichmakes hearts sink - it iscomplex and gives vagueanswers when people wantsomething much moredefinitive. Inga-Lill Nilsson(Karlstad University inSweden) is a strong believerin talking about creativerights, which has many morepositive connotations.

Key note speaker ProfessorRonan Deazley’s research has led him to push theboundaries of copyright through the use of creative arts. Hechooses to publish his work through non-proprietary routeslike the Comics Grid. Using a hands-on approach, he hasengaged with projects like Digitising Morgan (converting anarchived scrapbook into an online resource to challengeorphan works) and CopyrightUser.org (providing helpfulaccessible advice for UK copyright queries). He alsolaunched a new animation called Game Is On: TheAdventure of the Missing Note. This session highlighted theflexibility which lies within the vagueness of copyright. Thiswas also echoed from the publishing side by Mark Walfordfrom Sage Publishing who shared some surprising outcomesarising from his experiences with copyright and talked abouthow he uses Charles Oppenheim’s Risk-Calculation Tool tomake decisions about copyright every day.

Some of the sessions were quick-fire using five-minutelightning presentations while others used a Knowledge-Caféapproach. Sadly there wasn’t enough time to see everything

but we did get to hear about a Hungarian Copyright Walkand an online version of the Copyright Card game. MarionKelt from Glasgow Caledonian University is building anonline copyright advisor - which is the simplified next stepfrom the flowchart.

There were plenty of tips on creating fun. LisaMoore had some interesting ideas onher Open Access Nirvana tour with aloose beach theme with bright colours,fortune cookies with copyright wisdom,selfie frames, and a Twitter campaign.Her lessons were to separate openaccess from copyright, break thingsdown a bit and make sure outreach isfollowed up by webinars for more in-depth information. Embedded trailswere a recurring theme. MaryamFakouri from the University of

Washington holds a court session toargue out actual cases (I’ve donesomething similar to teach juniordoctors about ethics). She also gotroped in by Kyle Courtney (HarvardUniversity) on his fair-dealing quizwhere he presented a challenge tocopyright, we voted on fair use andthem it went to the expert panelbefore the big reveal. Kyle wasalso responsible for setting up theHarvard First Responders Network– is this where the idea came fromfor the NHS one?

The afternoon session was the mostinspiring. Stephanie Fairly from Edinburgh Universityexplained how they use Game Jams to support thedevelopment of playful learning. This linked nicely to theafternoon key note from Alex Moseley from the University ofLeicester, who got us to consider some of the academicprinciples behind taking more playful approaches to adultlearning.

UK Copyright Literacy https://copyrightliteracy.org

Copyright: the card gamehttps://copyrightliteracy.org/resources/copyright-the-card-game/

The Publishing Trap https://copyrightliteracy.org/resources/the-publishing-trap/the-publishing-trap-resources/

Karaoke Showerhttps://crackingideas.com/third_party/Karaoke+Shower

The Comics Gridhttps://www.comicsgrid.com/articles/10.5334/cg.ap/

MAKING COPYRIGHT TEACHING MORE FUN

‘“Visiting the British Library and going on the ‘behind thescenes’ tour was a great opportunity to learn more aboutthis national institution and its role in the wider library andinformation profession. Like Katie, I was impressed by theplans that the library had developed for the future tocreate room for its ever expanding collections and also theinnovative ways that it was using its collections to produceexhibitions and raise more money. I really enjoyed goingon the tour with the others as between us we hadexperience in Higher Education, Health and Public

libraries. Being from different parts of the sector meantthat we had diverse perspectives so we had lots ofquestions to ask our tour guide on the way round.Following the tour I’ve conducted further reading on thelibrary’s legal deposit function and this has helped me tounderstand how the library is meeting the needs of itscurrent users whilst safeguarding the collection for futuregenerations.”

Christine Tate, Electronic Resources Assistant (Universityof Manchester Library).

“It’s always really interesting visiting different libraries,especially when the visit includes a behind-the-scenes tour.As health librarians, it was interesting for us to see thedifferent roles and processes within a public library – alibrary so different to the ones we work in – and not justany public library! It was interesting to learn how theBritish Library has evolved to still be relevant in the 21stcentury, as well as seeing how welcoming and well-usedthe reading rooms and collections are. I think it reassuredall of us that libraries and librarians are still relevant,especially as a lot of the work is still completed by humansand not machines!”

Kathryn Graham, Library Assistant, ManchesterUniversity NHS Foundation Trust

HELEN KIELYKNOWLEDGE SERVICES ASSISTANT, WARRINGTON & HALTON NHS FOUNDATION TRUST

L I S TA K E L O N D O N :

Behind the Scenes at the British Library

LISTake London

...CONTINUED

Digitising Morgan http://www.digitisingmorgan.org

Copyrightuser.org http://www.copyrightuser.org

The Game is Onhttp://www.copyrightuser.org/educate/the-game-is-on/episode-4/

Charles Oppenheim’s Risk-Calculation Toolhttps://sca.jiscinvolve.org/wp/files/2008/10/sca_ipr_risk_assessments-02.pdf

Game Jams http://open.ed.ac.uk/oer-game-jams/

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Pre-conference Preparation Although I enjoy attending CPD events, I wasapprehensive about attending the CILIP 2018 conferencein Brighton as a) it was so far away from where I live b)it was being held in such a big venue c) I’d never beento a conference before and d) I didn’t know anyone elsewho was going. Therefore, to alleviate myapprehensions, I looked at the conference overviewonline and at the networking events that were being heldthroughout the conference and made a brief plan ofwhat I wanted to attend. I decided on the HiddenBrighton guided walk on the Tuesday evening as I hopedI might be able to meet someone in a similar situation tome, so we wouldn’t be on our own for the wholeconference. I ended up meeting 5 people, all fromdifferent sectors and we ended up spending quite a lotof time together and have since become good friendsand even have our own WhatsApp group!

Keynote Speakers Each of the keynotes was inspirational in their own wayand I left each session with a sense of empowerment. TheHouse of Commons (HoC) Librarian, Penny Youngdescribed how accessibility is key to the HoC Library andclarified their commitment to ensuring it. Sally Walker,Scotland’s Library and Information Professional of the year2017, talked of the importance of always thinking aboutthe next step in libraries. She was so impassioned thateveryone in the room seemed moved by her words; shereally came across as a voice for libraries. JournalistSamira Ahmed spoke about the Windrush scandal andhow it should make us realise the huge importance ofsocial history, keeping records/documents and challengingfalse information in order to stop incorrect informationbeing spread. Helen Dodd, the Head of Data Governanceat Cancer Research UK gave an informative speech aboutGDPR and their view of it strengthening their culture tocreate a culture of compliance. Lastly John Chrastka andPatrick Sweeney, co-founders of EveryLibrary, goteverybody fired up to advocate for libraries. Their speechappeared to make a significant impression on theconference as they spoke about the need for us to thinkhow we market our services and how to incorporate actioninto our message in order to get people involved.

Breakout sessions The breakout sessions I was most excited about were‘Voice and Vision: the importance of diverserepresentation in literature for children and young people’,‘An Open and Inclusive Future for the Profession’,‘Managing Health Information’ and ‘Blurring theBoundaries: the reshaping of library spaces’. Equality,diversity and inclusion are a priority in my Trust and I’mcommitted to demonstrating the values both personallyand in the workplace. I chose these sessions as I thoughtthe discussions would be useful for ideas to bring back tomy colleagues in my workplace. Two key themes coming

out of these sessions were the need for libraries to beinclusive as spaces (because people are spending moretime in them) and also the importance of diversity inlibrary services, staff, literature and spaces. I also learntmore about the significance of knowledge managementfor connecting people to evidence and correct information.

Reflections The conference was a learning experience for me on somany levels. It was great for networking, for discussionsabout the development of LIS services and for learningabout how to adapt for the successful future of libraries.

I tweeted a lot during the conference and I found this to bea really useful tool for networking with a variety of people.It’s also really useful for reflecting back on: I plan to usemy tweets as evidence towards my Chartershipsubmission. Having the opportunity to speak to lots ofdifferent people both on Twitter and in person gave me afeel for the challenges facing the profession and alsocreated opportunities for exchanging ideas. I will bepresenting my experience of the conference to mycolleagues in the next team meeting, and sharing thoughtsabout what we can change or add into the service.

I had never been to a conference before, and I trulydidn’t expect to win this bursary. Visiting Brighton was afantastic experience; it’s somewhere I have wanted tovisit for years. I must say a huge thank you again toCILIP NW for giving me this opportunity. It was a greatexperience and I hope to attend another CILIPconference in the future.

Tips for attending a conference for the first time1 Tweet about what you intend to go to at the

conference and use the hashtags associated with it -it might lead to meeting up with other attendees orfinding out useful information about what’s going on.

2 Comment on tweets in the lead up to the conference -it could spark an opportunity for discussion.

3 I found it really useful to find people to make friendswith so I didn’t feel as nervous going to the drinksreception as I knew I wouldn’t be on my own – I stillnetworked and attended breakout sessions on my own,but it’s nice sometimes to have a constant friendly face.

4 Keep an eye on travel arrangements if you havetravelled quite far – there were major travel disruptionsat a main train station on the day of my return andsome people had huge delays getting home.

5 Tweet your thoughts about what you experience asyou experience it.

SINEAD ENGLISH LIBRARY ASSISTANTLANCASHIRE TEACHING HOSPITALS NHS FOUNDATION TRUST

CILIP Conference 2018 B R I G H T O N 4 T H - 5 T H J U L Y

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I have yet to write up my notesfrom the CILIP Conference but twophrases have been haunting mesince my return in early July:

“Reading is a torch in the night.”

And

“Tax is money spent on libraries, because you are a proxy for someone else’s

compassion for someone else”.

Both quotes from two very different sessions illustratethe power of libraries and demonstrate what aninspiration conference attendance can be.

This was my first CILIP Conference and I was unsurewhat to expect. I am a seasoned HLG attendee butfelt I would like to try something new and broaden myawareness of the profession so was lucky enough togain a sponsorship from YOHHLnet to attend. Thankyou YOHHLNet!

The sunshine, seaside and mango ice cream definitelyhelped, as did the early morning paddle, but the realboost I got from attending the conference was fromthe sheer variety of speakers. Keynote speakersincluded the House of Commons Librarian, OrkneyChildren’s Librarian and journalist Samira Ahmedamongst others. I learnt about sectors I knew verylittle about and others in which I had worked previously.I took the deliberate decision to not attend all of thehealth library sessions as I saw this as an opportunityto gain a broader insight into the profession andperhaps unsurprisingly learnt that we all face similarissues and difficulties in delivering our services.

I have never wanted to work in a prison library but Ihave always been curious to know what it is like and Igained a great insight when I attended the Prisonlibraries change lives workshop. Four librarians fromfour different prisons delivered short 10 minute talkshow they have been engaging with prisoners. Thisranged from setting up a book club for youngoffenders, whereby participants had to be selectedbased on the grounds of who was unlikely to start afight with whom, to a programme of CognitiveSimulation Therapy for prisoners with dementia. Itwas during this session that the “reading is a torch inthe night” quote was given. One of the prisonlibrarians used her 10 minutes to read short extracts,written by prisoners, on what the prison library meansto them. Each extract varied in length, language andcomplexity but this quote hit home and demonstrated

how illuminating having access to books can be(excuse the pun). The librarian reported that thisparticular prisoner, Peter, has now left the prison andhas secured some work with a library.

I have to confess that I had not heard of EveryLibraryprior to attending the CILIP Conference. I now knowthat EveryLibrary (http://everylibrary.org/) is the onlynational library organisation in the United Statesdedicated solely to securing the future of libraryfunding at all levels of government. I attended twosessions fronted by a couple of directors fromEveryLibrary and this is where the “tax is money spentof libraries, because you are a proxy for someoneelse’s compassion for someone else” quote comesfrom. I am used to working in libraries where theemphasis is on getting people to register with thelibrary as that demonstrates the need for the service.EveryLibrary take a slightly different viewpoint andrecognises that not everyone will want to join and usethe library but someone may still recognise the valueof the library and will consequently pledge support tothe library. Essentially, the message was that if youfocus your marketing and messaging to convincepeople to become users, you alienate people whodon’t want to be users but still value who you are andwhat you do. This was a welcome change of thinkingfor me.

A condition of my YOHHLnet bursary was that I hadto tweet from the conference. I am not a big socialmedia user and I had not sent a tweet prior to theconference so this part filled me with some dread. Istarted badly by using the wrong hashtag but once I’dspotted my mistake I was able to join the#CILIPConf18 conversation. I found it very difficult totweet during sessions and I was left wondering what itmust feel as a presenter to see a room full of peopleon their phones whilst they are presenting. I managedto tweet a bit between sessions and did smile when afew people liked my tweets. However, I fear I am stilla Luddite and found it much more useful to talk toother delegates in person about the sessions.

If you get the opportunity to attend the CILIPConference in 2019 I heartily recommend it althoughit will be in Manchester so no paddling this timeunless you fancy the canal!

Jenny EmmelCORPORATE SUPPORT LIBRARIANLEEDS TEACHING HOSPITALS NHS TRUST

R E F L E C T I O N S O N

CILIP CONFERENCE 2018

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When I saw theprogramme for HLG atKeele this year I waskeen to attend. Thesessions I selectedmatched the kinds ofareas I knew wouldbuild on my knowledgeand help me question mycurrent thinking. Evenwhen I have made aconsidered decision, Ilike to hear from othersto ensure I am going inthe right direction.

The first session I went to was aboutsupporting Sustainability andTransformation Plans/Partnerships. Iam involved in supporting this work asand when requested and through mycontacts in Cheshire and WirralPartnership (CWP). The sessiondemonstrated that networks are key -particularly getting oneself known topeople who are leading on workstreams. This reflected my ownexperience. Being proactive isimportant, as it keeps our skills on theradar of decision makers and thoseinforming decisions.

I went to the next session on health-literacy awareness to refresh myknowledge. We did some exerciseslooking at patient leaflets to see if wecould understand them - this showedhow difficult some leaflets can be forpatients who are not familiar withhealth terminology. I am sure thesignposted toolkit will be useful tocascade and it’s always important tobe reminded to think about youraudience when producing leaflets andliterature.

After this I went to two shortersessions, one about how libraryservices can support Trust’s workmanaging policies and proceduresand the other about an innovationsdatabase. Both are positive ways tosupport your organisation if nobodyelse is doing it already. We currentlyassign keywords to policies to helpwith retrieval, we also help provide an

evidence base for policies whenpeople ask us to. The policies andprocedures survey results theypresented showed a mixed pictureacross the country.

The research session after this stressedhow important it is to apply researchto making changes to library services.The presenter gave us examples ofhow it had helped to make decisionsmore informed and reducedchallenges when decisions had theevidence to back them up. The speakerwent on to encourage us to thinkabout library research in a similarway to approaching research for ourcustomers and I will certainly considerthe Research module on CILIP’s VLE asa result. I have kept photos of our flip-chart discussions to get me off on theright foot should a research ideabecome possible. The kinds ofresearch examples were not too largeor complex, the example given wasexploring opening hours using a pilotand gathering data to demonstrate theoptions, costs and usage.

Day Two

I started the day with a session aboutEvidence Search to refresh myknowledge of the student championscheme, as I am keen for students toarrive in the NHS knowing aboutwww.evidence.nhs.uk . After thesession I arranged for Fran Wilkiefrom NICE to come and update theCheshire and Mersey Group on NICEEvidence Search in October. For manypeople the Evidence Search website isthe main off-site option, so earlyawareness is useful.

The second session was delivered byan Improvement Librarian thisconfirmed to me the multifacetedopportunities we have to engage withour Trusts - as usual one size does notfit all. The type of information differsand the way it is approached,however this adaptability andunderstanding of information is core toour profession and sharing ourexperiences enhances this skill set. Inmy small service we do supportservice improvement as well as clinicalqueries; we don’t have a dedicated

role but we do deliver. The increasedcapacity and dedicated roles willalways increase the amount of supportand targeting of services toorganisational priorities which I feel isa good thing.

This session was followed by aninspiring talk from a senior libraryassistant telling us about her journey inthe library sector, who came to do herPGDIP after 33 years of work. Shewas truly a lesson in how to grabevery opportunity and think positivelyabout change.

The next two sessions focused onliterature searching peer review, whichwas mainly about reviewing literaturesearches after sending them to thecustomer. This was used as a CPDopportunity. The impression I got wasthat this was received differentlydepending on the individual but thatfor some staff this review was useful.The second session discussed theimpact of Clinical Librarians – seeingthe difference their work makes beingdemonstrated was great to see.

The final two sessions again sparkedmy interest due to them linking back tomy role. The first was informationliteracy support for distance learners,although it was peer teaching (i.e.other students using a forum tosupport and critique their peers’literature searches). I felt the approachto distance learners would beinteresting. In fact they found thatperhaps they provided more supportto distance learners than they did faceto face due to the focus placed onthem. This learning resulted inproviding the peer-support option forface-to-face learners too. After this Iattended the Situation, Background,Assessment and Recommendation(SBAR) framework session. I am awareof this framework but have not appliedit to literature search requests.Although it didn’t entirely translate intohow we receive literature searchrequests, I did use elements to add toour question template, used when wereceive a request which is not specificenough.

What I learnt at HLG

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To start, I wasn’t goingto attend the conference.

I work in two separate part-time jobsand the conference overlapped bothjobs’ working days. Anyway, VickyBramwell, my NHS manager, wasattending and going to feed back to usin Cheshire and Wirral Partnership.Sorted. No problem.

Then on 11 June, Daniel Livesey sentan email to North Knowledge andLibrary Services group offering aconference place that a member of hisstaff wasn’t able to take up due toillness.

The place was available, Vickyencouraged me to apply for it and Iwas suddenly making different plansfor the next couple of days.

On the Wednesday afternoon Idiscovered that I had accommodationbooked at Keele for that night, as wellas the expected Thursday evening. Itwas a rush, leaving work early to dashhome to sort out my house and pack afew items and charge up my Sat Nav.

I had never been to a Health LibrariesGroup Conference before, although Ihad been to Keele on severaloccasions in the past and liked thecampus and old hall.

Many thanks to Daniel and Gil Youngfor giving me this opportunity, I had agreat time and determined to make themost of the conference. I attended asan NHS librarian but now and again Iregressed to being Librarian atLiverpool Medical Institution as I felttorn with the choices available.

Good intentions of going to the earlymorning Tai Chi got swept aside as Imade a second cup of tea in my room.I did feel much better just knowing thatI could do it.

With being a very late delegate, mysession choices were reduced. Mostplaces had already been booked andmany sessions were full. I did,however manage to attend all thesessions I wanted to join. By arrivingvery promptly and putting my nameon a reserve list, I always got a place.I might have had to wait in a queueoutside the room, but it paid off.

Particularly memorablesessions were:

Emerging Technologies and theirimpact on Health Libraries. This wasa very practical session and explainedclearly about some emergingtechnologies like artificial intelligenceand virtual reality. I learned muchmore about them in clear languageand was able to explore how theymight impact and develop if used inhealth libraries.

Library Statistics – why do you do thatthing that you do? I attending thissession because I am totally uselesswhen it comes to statistics andnumbers and really wanted tounderstand more, and get my headaround all the figures we keep andwhy we keep them and what they areused for. I have to say that it was oflimited help as I am only slightly lessof a dunce now! However, it was aninteresting session and I met somepeople who had previously only beennames in emails. They wereknowledgeable on the subject, had atotal grasp of it and it was aneducation to listen to them.

Laughing Yoga was a lot of fun andwe all made complete idiots ofourselves, laughed and chuckled andfelt energised at the end. Laughter isa great medicine.

The Clinical Librarian is In… Tips andtricks for both the new or experienced

Clinical Librarian. I was reassured bythe tips suggested because they werealready familiar to me, and there wasvery little that I wasn’t aware of. Imade some new friends and enjoyedthe lively activity involving puttingitems on a tree. No, I can’t explain.You probably had to be there!

There were more of course. There wasNot just a librarian, shrugging off thecardigan. This covered ourtransferable expertise and reminded usof the wide range of skills we useevery day and not to underestimateour own value. I was particularlyinterested in National InformationPartnerships collaborative strategyacross NHS, Public Libraries and thethird sector. I worked as a PublicLibrary librarian before working inhealth libraries and have a keeninterest in partnership working as I feelboth sides have a lot to offer the other.

Unintentionally Vicky and I managedto cover most of the sessions betweenus, only overlapping on one. Wehave different interests and thisworked out very well. We did go tothe gala dinner together, comparednotes, had a beautiful meal andenjoyed the other delegates’ company.Keele did us proud – thank you for allthe organising that went into thisexcellent event. I found it very usefulto also have Vicky at the conference.We were able to run ideas past eachother at the end of the day and discussour sessions while it was all new andfresh in our minds.

Oh yes, some of the freebies in themarket place were pretty good too!

Adrienne MayersCHESHIRE AND WIRRAL PARTNERSHIP NHSFOUNDATION TRUST

What I learnt at HLG – Part II

All the sessions I attended either builton, refreshed or confirmed that howwe deliver our service has evolvedwith the customer; it also gave me

ideas for personal development in thefuture. Most importantly it gave meideas to bring back to the team todiscuss, adapt and implement.

Vicky BramwellCHESHIRE AND WIRRAL PARTNERSHIP NHS FOUNDATION TRUST

Keele Universityprovided the stunningbackdrop to the 2018CILIP Health LibrariesGroup (HLG)Conference. The beautiful galleried Old Libraryin Keele Hall accommodated thewelcome drinks reception,providing a great introduction tocolleagues and the campus. KerryBooth (University Hospitals ofMorecambe Bay Trust - UHMBT)and Julie Weeks (North CumbriaUniversity Hospitals Trust - NCUH)were North West based recipientsof bursaries from HLG and sharetheir reflections below:

Adventures of a library mascot This summer UHMBT Library andKnowledge Services (LKS) and oneof the mascots, Steven Sheep,travelled to the steps of KeeleUniversity; for the HLGConference.

First up was the CEO of CILIP, NickPoole, who delivered the firstKeynote of the conference withupdates from the organisation.These included the plans fordeveloping the workforce usinglibrary apprenticeships in 2019and providing trusted spaces forconsumers to make proper use ofresources.

The next session was almost child’splay as Focus Games presented

the opportunity to try out some oftheir educational games. UHMBTLKS had recently purchased someof the games and were in theprocess of creating a launch. Thesession provided the perfectopportunity for the librarians (andSteven Sheep) to learn and havefun by playing the new ‘SleepGame.’ It was also interesting tohear how another NHS Trust hadpromoted the games to theirservice users.

Being a mascot has otheradvantages, such as never failingto get a front row seat for thekeynote speeches. Steven was allears as the first keynote addressfor the second day expanded onraising the profile of library andknowledge specialists anddemonstrating their knowledge,value and impact using#AMillionDecisions. The campaignhas been successful in informingemployers of the crucial role ofhealth libraries and librarians.

The second keynote was highlyinsightful about library projectssupporting health and wellbeing.Some interesting ideas werepresented, such as using simpleprojects such as the ‘Death Café’during Dying Matters week, orusing teddies to facilitatediscussions. Also, the focus onengagement and discussion rather

than providinginformation to members

of the public was a differentperspective that I not previouslyconsidered.

Whilst I have come across tools forteaching communication skillsbefore, I have never encountered aset as demonstrated in the‘Fishbowl Conversation’ sessionwith Victoria Treadway and TraceyPratchett. It was intriguing toobserve the set up and theconversations thread the libraryand information professionalswere following when discussingthe question posed: “What are thepractical barriers to demonstratingimpact and how do we overcomethem?” Steven may not have hadmuch to contribute to thediscussion himself, but ideas about

how to integrate such a strategy atUHMBT took shape following theactivity. Plans are underway to usefishbowl conversations at UHMBTfacilitated by the library servicesand have recently been sharedwith the team.

Whilst our library mascots have nouse for cardigans it was interestingto hear ways to shrug off theoutdated perception of librarians;as validated by the sketches doneby actual library and information

HLG CONFERENCE REFLECTIONS

Snakes and Ladders with a twist…

Front row seats on Day 2…

10

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professionals. The session,presented by Gillian Siddallfocused on the other roles thatlibrary professionals undertake;knowledge and informationmanagement, signposting andresearch – rather than being ‘JUST a librarian.’

Although Steven had the plans forHealth Information Week 2018well in hand, his next stop was thesession on creating a toolkit forHealth Information Week in orderto gain new insights and ideasabout holding events during thisweek. It reflected that the UHMBT’scurrent strategy could be aproductive way of working withthe public library services in orderto get relevant health informationto the local population. Howeversome new ideas, such as goinginto the public libraries and doingtimed presentations, were takenaway from the session inpreparation for next year.

Finally a shout out and huge thankyou to HCLU and LIHNN forthe opportunity to apply for abursary that allowed me andSteven Sheep to attend the2018 HLG Conference.

Kerry BoothUNIVERSITY HOSPITALS OF MORECAMBE BAY TRUST

From health literacy to tai chi – a symposium of diversityUpon my arrival at KeeleUniversity campus aheterogeneous gathering ofinformation professionals joined

me to navigate the route to our accommodation block.Geographically dispersed from theCity of Westminster to the ScottishHighlands, the delegatesanticipated a conference dedicatedto innovative knowledge forhealthcare.

In his keynote address CILIP CEONick Poole raised awareness ofthe health hub, an online resourcebringing together content forinformation professionals workingin the healthcare sector. Health-related articles from InformationProfessional are available alongwith links to Health EducationEngland and the ProfessionalKnowledge and Skills Base (PKSB)for health. This will be a valuedresource for those of us in thehealth sector working towardsChartership.

Introduction to Healthliteracy: awareness, skillsand resourcesA developing interest in HealthLiteracy prompted me to attend DrRuth Carlyle’s passionateintroduction to this pertinentsubject. Shocking statistics andpractical exercises demonstratedthe scale of this problem: inEngland: 42% of working-ageadults are unable to understandand make use of everyday healthinformation, rising to 61% whennumeracy skills are also

required (1). These statisticsprovide evidence of an informationgap: health librarians are theinterface between the person andthe resource and can promoteHealth Literacy to impact uponPublic Health.

I intend to target groups new tohealthcare (for example, Nursingassociates, apprentices andstudents) and demonstrate howthey can steer people towardshigh-quality patient informationand improve their ability tounderstand it.

In ‘Dealing with a commonNHS itch’ (Developing aninformation service forpatients’ service fromscratch) University HospitalsLeicester Trust (UHLT) expoundedthe challenge to obtain funding fora Patient Information Librarian.Hannah Beckitt and Stuart Gloverreiterated the barriers faced whenconfronting a patient informationproject – lack of time and support,inability to identify someone withoverall responsibility and theabsence of a central IT system formanaging patient information.Being a member of the PatientInformation working group atNCUH, I recognised these common issues.

ssshhhh’... shrugging of the cardigan

CONTINUED OVER...

Hannah shared the alarmingresults from their leaflet amnesty:only 26% were ‘in-date’, with asignificant number 10-15 years outof date. Armed with evidence,UHLT secured funding and havesubsequently revised the Trustpatient information policy. Acomprehensive single store of upto date leaflets is now accessiblefor all. The knowledge gainedfrom this presentation has provedinvaluable for me to advisecolleagues as we aim to revisepatient information procedures inour Trust. Providing access tounder-standable and accessibleinformation could save anestimated 3-5% of the NHSbudget (2). I will be supportingUHLT’s strategic plan to develop anetwork of patient informationleads.

Fulfilling my Health Advocate role,I participated in the Tai Chi sessionearly on Friday morning in thebeautiful grounds of Keele Hall.Feeling invigorated, I attended theEngaging Libraries keynotespeech, delivered by RachelHeydecker and Andy Wright fromthe Wellcome Trust. It wasencouraging to hear of the rolepublic libraries play in engagingthe wider population on healthand wellbeing topics. This isreflected in the establishedrelationship Cumbria NHSLibraries have with Cumbria publiclibraries: I represent NCUH LKS onthe Healthy Library steering groupas we collaborate to exploit NHSresources in support of publichealth priorities. The keynote

speechhas inspired me to comment uponthe CILIP sector-wide proposal forlibraries to support health andsocial care needs.

The Social media andcollaborative toolsknowledge café was billed asan opportunity for participants tohave an open and creativediscussion about a variety of socialmedia tools. Lacking priorexperience of a knowledge cafe, Ienvisioned a social aspect but didnot foresee the frenetic pace ofknowledge exchange. Four packedtables allowed discussions toevolve around the question: Howwill you plan library promotionsusing this (social media) tool?Delegates changed tables everyten minutes allowing differentperspectives of social media use toemerge. Sharing a table with thetai chi instructor prompted a brief

momentof calm followed by further intenseconversation. These discussions arenot usually captured as this caninterfere with the dynamics ofcommunication. I learnt moreabout Twitter after being told aboutNed Potter’s tips and tricks forimprovers. The Knowledge Café isan adaptable tool I plan to trial inmy workplace.

I would like to thank HCLU andLIHNN for funding my attendance– I have already reaped thebenefits of new networks andshared knowledge gained from the2018 HLG conference.

Julie WeeksNORTH CUMBRIA UNIVERSITY HOSPITALS TRUST

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HLG CONFERENCE REFLECTIONSDr Ruth Carlyle

REFERENCES

1 Rowlands G, Protheroe J, Winkley J, Seed PT and Rudd R (2015) A mismatchbetween population health literacy and the complexity of health information: anobservational study. British Journal of General Practice 2015; 65 (635): e379-e386.

2 Public Health England (2015) Improving health literacy to reduce health inequalitiesAvailable at: http://www.healthliteracyplace.org.uk/media/1239/hl-and-hi-ucl.pdf

...CONTINUED

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Celebration of Learning 2018 event at LiverpoolHeart and Chest Hospital NHS Foundation Trust

Liverpool Heart and Chest Hospital library staff nominated for their contribution to education

The event was a huge success and we were verypleased to be joined by Ian Snodin, Ambassadorfrom Everton FC. Ian joined Jo Twist, Director ofWorkforce in the awarding of certificates andtrophies. The event was also supported by JaneTomkinson our Chief Executive and Sue Pemberton,Director of Nursing & Quality.

Representing the library: Maureen Horrigan Library & Knowledge ServiceManager, Lorraine Maguire Library Assistant

Maureen HorriganLIBRARY & KNOWLEDGE SERVICE MANAGER,LIVERPOOL HEART AND CHEST HOSPITAL NHSFOUNDATION TRUST

During Health InformationWeek, the library staff atLancashire TeachingHospitals liaised with stafffrom local public librariesand found out about aninitiative called ’ReadingWell’.

There is good evidence from theNational Institute for Health andClinical Excellence (NICE) that self-help books can help people tounderstand and manage commonconditions including depression,dementia and some long-termconditions. Many public librarieshave a range of Reading Well booksto lend to people. GPs and otherhealthcare practitioners arerecommending them to patients.

Here at Lancashire TeachingHospitals, we have designed postersand displays to support this initiativewith our own medical staff and wehave also included information inour monthly library newsletter.

If you would like to find out morethen check out this web site forfurther information: https://reading-well.org.uk/

Karen HithersayLIBRARY ASSISTANTLANCASHIRE TEACHING HOSPITALSNHS FOUNDATION TRUST

ARE YOU READING WELL?

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Every day across the NHS andhealthcare sector more than amillion decisions are made whichinfluence the quality and cost ofservices and have an effect onpeople’s lives.

Under the Health and Social Care Act 20121, healthservices are responsible for making sure that evidenceis obtained from research. In January 2017 theChartered Institute of Library and InformationProfessionals (CILIP) - through their#AMillionDecisions campaign - called for healthservices to use the skills of health librarians andinformation specialists to make sure decisions arebased on the best-possible evidence.

Over the past year, health information specialists haveprovided examples of how they have contributedevidence to help health services across the country.For instance:

A clinical librarian provided evidence on theclinical and cost effectiveness of nursing supplies,saving one trust £500,000

A NHS Library service provided evidence ofpsychological interventions in long term care whichreduced costs across primary and acute careservices

Inspired by the campaign, as information specialists atthe National Institute for Health and Care Excellence(NICE), we have reflected on how our skills supportthe delivery of high quality, cost effective andevidence-based healthcare within NICE and the widerhealthcare community.

Information support is embedded in NICE businessprocesses. We use a range of skills to supportevidence-based practice including:

Assessing the validity of online information

Searching databases and websites

Developing methods and techniques to improvesearching precision

Critically appraising evidence

These skills are used to help teams across NICE in avariety of ways, including:

Highlighting relevant and related NICE products

Searching for published literature (e.g. randomisedcontrolled trial results and systematic reviews)

Advising analysts on the best approach to updatinga search

We aim to retrieve the best available evidence, reduceinformation overload and save time sifting throughdatabase search results.

We asked Steve Sharp, a Technical Analyst at NICE,about the impact information specialist support has onhis work to develop guidelines. He said:

“The importance of information skills in evidencebased practice cannot be overstated. Informationspecialists are an invaluable resource in developingand updating health sector guidelines, where thedynamic nature of research evidence poses a constantchallenge in keeping recommendations current andaccurate. Without their initial literature searching andintelligence gathering support, it would be impossibleto manage the high volumes of evidence emergingacross a vast range of topics.”

As well as liaising with technical analysts whendeveloping and refining search strategies, we also goto guideline development committee meetings. Thisgives us the opportunity to clarify the databaseterminology and techniques (e.g. the use of Booleanlogic) used to develop the search strategies to a panelof topic experts, lay members and NICE staff. Thecommittee panel is then able to comment on thestrategy and make suggestions based on theirknowledge of the topic.

Going to committee meetings is an important part ofthe role, as it gives us the opportunity to use ourprofessional expertise to support NICE in makingevidence-based recommendations. By offering topicexperts the chance to assess the strategy, we can beconfident that the evidence underpinning NICErecommendations is based on systematic searches androbust processes from start to finish.

A million ways to be NICE:#amilliondecisions

We don’t just stop at supporting evidence-baseddecisions within the organisation. Just as academicand NHS librarians equip students with informationliteracy skills, we provide internal and externalinformation skills training.

Within NICE, we train staff how to find high qualityinformation across a wide range of resources. NICEalso runs a Student Champions scheme2, helpingfuture health professionals to make evidence-baseddecisions. The scheme provides students withknowledge and skills on how to use NICE’s EvidenceSearch which we then ask them to pass on to theirpeers. In 2016-17 we trained 313 student championswho, in turn, passed their knowledge on to 2500students. Evidence Search is a site that helps healthand social care professionals, as well as the public, toaccess health, social care and public healthinformation from one place. It brings together high-quality, consolidated and synthesised evidence fromhundreds of trusted sources.

We use our skills to evaluate sources of informationfor Evidence Search including guidance, systematicreviews, evidence summaries and patient information.The information available in Evidence Search can beused to support, enhance and complement NICEguidance.

We also use skills in negotiation, procurement andcommunication to provide access to the followingresources:

Clinical Knowledge Summaries (CKS)

Cochrane Library

Journals and Databases

Health databases advanced search (HDAS)

Ian Saunders, Content & Quality AssuranceProgramme Manager at NICE, explains howinformation specialists can enhance a service, such asEvidence Search: “Information specialists aremethodical and fairly tenacious.”

These qualities are essential to systematicallyinterrogate complex bibliographic databases or tokeep looking until a key piece of information is foundthat will answer a particularly tricky question.Evidence Search benefits from the involvement ofinformation specialists as they can systematicallysearch for and include relevant content and maintaina collection that is comprehensive without beingoverwhelming.”

As the campaign highlights, over a million decisionsare made across the health sector in England everyday. We are proud to contribute to these decisionsboth internally at NICE and externally throughEvidence Search and the student champions scheme.

This article was first published in CILIP informationprofessional, March 2018, pp. 44-45. The CILIPversion can be viewed at cilip.org.uk/page/magazine

If you would like to read any further information aboutthe work of NICE (www.nice.org.uk) you can have alook at the website or follow us on Twitter@NICEcomms

Amy FinneganSue JenningsMonica CaseyNATIONAL INSTITUTE FOR HEALTH AND CARE EXCELLENCE

15

REFERENCES

1 UK Government (2012) Health and Social Care Act, Chapter 7http://www.legislation.gov.uk/ukpga/2012/7/pdfs/ukpga_20120007_en.pdf

2 Student Champions scheme - https://www.nice.org.uk/get-involved/student-champions

Evidence Search - https://www.evidence.nhs.uk/

Clinical Knowledge Summaries (CKS) - https://cks.nice.org.uk/#?char=A

The Cochrane Library, Journals and HDAS can all be access via Journals and databases: https://www.nice.org.uk/About/What-we-do/Evidence-Services/journals-and-databases

Health databases advanced search (HDAS) - https://www.nice.org.uk/About/What-we-do/Evidence-Services/journals-and-databases

CILIP Million decisions - https://archive.cilip.org.uk/advocacy/million-decisions

16

North Ayrshire Health and Social CarePartnership (HSCP) have been helpingsocial workers to access research andlibraries1 something social workers canfind difficult due to lack of time, amongother things2

Most social workers don’t have a dedicated libraryservice. While politicians continue to talk about healthand social care services coming together in England,social workers still have limited access to evidenceresources and library services. So what help can wegive to social care staff in our area who regularly workalongside healthcare staff?

Why should we help social-care staff?

Social care remains under-funded and faces regularcuts and social care staff have had little spent on theireducation and training compared to NHS workers. Yetthere is no absence of professional guidance forprofessions like social work and public healthidentifying the importance of continuous development ofknowledge and skills.

A little while ago our local Assessment and SupportYear of Employment (ASYE) Professional Leadapproached usasking for ourhelp with thisvery dilemma.The ASYE is ayear-long,employer-ledprogramme ofsupport andassessment of anindividual’sprofessionalpractice againstthe Departmentof Health andSocial Care’snational set ofknowledge andskills3. The

British Association ofSocial Worker’s, (BASW)

own Professional Capabilitiesframework, also requires that, “By the

end of the ASYE, social workers should haveconsistently demonstrated effective practice in awidening range of tasks and roles [and]…becomemore effective in their interventions and use of skillsand evidence…”.4

Strategically it also made sense with the NHS Five YearPlan5 and general direction of travel both supportingmore system-wide working across the health and caresystems via Sustainable and Transformation Plans(STPs), Accountable Care Systems (ACSs) and,Integrated Care Communities (ICCs).

Indeed this year North Cumbria NHS libraries inpartnership with University Hospitals Morecambe BayNHS libraries celebrated 10 years of being anintegrated service for all healthcare staff. We saw thisas an opportunity for our Service to go one step further.Our motto always being ‘Joined up services - Joined upknowledge’!

What did we do?

In Cumbria we had already tested the idea in 2016with localpublic healthstaff andpilotedopening ourdoors andextendingaccess to someresourceswhere licencespermitted.This smallgroup of staffhad very littleimpact on ourusage but webuilt up agoodrelationship

CUMBRIA NHS & PUBLICLIBRARIES PARTNERSHIPJOINED UP SERVICES - JOINED UP KNOWLEDGE

Director of Public Health Colin Cox and Stephen Singleton launching NHS and Public Libraries Partnership scheme 2018 May

as part of Festival of Learnin (3)

17

with the Director of Public Healthwho was keen to continue the pilotand for it to be extended to otherlocal care staff.

Both services were alreadyworking with our local publiclibrary services on healthinformation and had joined their‘Healthy Libraries’ scheme. Forsome years they had offered a smallbook-drop service to add value toour Health and Well-being collectionwith a small selection of fiction andrecreational reading material at thelibraries in Carlisle and Whitehaven,Kendal and Barrow.

We looked to build on this work andcement our relationship into a morevisible partnership in which we wouldactively promote what the publiclibraries offered to our own staff, aswell as highlighting the Well Readresources and other health informationwhich were equally valuable topatients. This made it easy for us toopen our doors to social care staff andhighlight their eligibility to register forNHS Athens.

The Director of Public health, ColinCox and Stephen Singleton, Directorof Cumbria Learning andImprovement Collaborative (CLIC)6

officially launched our Cumbria NHSand Public Libraries Partnershipscheme on the 22nd May this yearas part of a ‘Festival of Learning’.

Impact?

We have made a start and have aframework on which to build a morejoined-up and collaborative approach toaccessing library services across bothhealth and social care in Cumbria. Thepartnership now has some high-levelchampions including both Cumbria CCChief Executive and the Director of PublicHealth along with our own CEO andDirector of CLIC, as well as some greatworking relationships between NHS andPublic libraries.

Barriers remain. These include investmentto allow us to extend local NHS licencesto some of our electronic resources and alack of joined-up IT and strong learningculture across the health system.

What next?

This is just the start as we now need topromote the scheme more widely anddemonstrate the benefits of workingacross our health and care system.

Contacts:

SHEILA MARSH HEAD OF LIBRARY & KNOWLEDGESERVICES, NORTH CUMBRIA UNIVERSITYHOSPITALS NHS TRUSTSheila.Marsh@ncuh.nhs.uk

TRACEY ROBERTS-CUFFINHEAD OF LIBRARY & KNOWLEDGE SERVICES,UNIVERSITY HOSPITALS MORECAMBE BAYNHS FOUNDATION TRUST Tracey.Roberts-Cuffin@mbht.nhs.uk

REFERENCES

1 CILIP (2018) Helping social workers to access research, Information professional, March, pp. 52-54

2. Gordon, J Cooper, B & Dumbleton, S (2009) How do social workers use evidence in practice?Open University: Milton Keynes. [ available at http://oro.open.ac.uk/23097/ accessed 18.09.18 ]

3. DOH (2015) Knowledge and skills statement for social workers in Adult services, March. [ Available at:https://assets.publishing.service.gov.uk/government/uploads/system/uploads/attachment_data/file/411957/KSS.pdfAccessed 19.9.18]

4. BASW (2018) Professional capabilities for social work in England, June. [Available at:www.basw.co.uk/system/files/resources/PCF%20Final%20Documents%20Overview%2011%20June%202018.pdf Accessed 20.9.18]

5. NHS England (2017) Next steps on the NHS Five Year Forward View. Available at: www.england.nhs.uk Accessed 18.9.18]

6. Cumbria Learning and Improvement Collaborative www.theclic.org.uk

Cumbria County Councils CEO Kathryn Fairclough registering

with Library 2018 Sept 21

Cumbria NHS and Public Libraries Passport

to Partnership

Full details of the partnership scheme can be found at: http://www.library.ncumbria.nhs.uk/share-and-learn/pdfs/cumbria-libraries-p2p-information-and-procedures-manual.pdf

18

As an NHS library, we don’t havedirect contact with patients andvisitors to the trust; so for HealthInformation Week 2018 we hadtwo choices…

A. Invade the hospital wards to tell patients where tofind reliable health information…

B. Build networks and work with public libraries tosteer people to reliable health information andservices so they are more informed when it comesto making choices about their treatment …

Naturally, option B was more practical! I met themanagers of each site to discuss working together andarranged a visit to each site prior to HealthInformation Week 2018. The original plan was to goout and visit the main libraries at Lancaster, Barrowand Kendal in the first six months of 2018. However,with Cumbria Libraries engaged in the HealthyLibraries Initiative, in addition to the visits made toLancaster, Barrow and Kendal public libraries; StevenSheep made visits to Grange, Ulverston andWindermere public libraries as well. Steven Sheepand University Hospitals of Morecambe Bay Trust(UHMBT) Library Services also received an invitation

to take part in the Living Well Fair at AmblesideLibrary in March 2018.

Discussions with the public librarians helped producea list of health-related resources and information;including a number of online websites that aredeemed to store more reliable information. Basicallywe wanted to steer the public away from Googlingtheir symptoms! Directing the public to specific sitesmeans they can find health information and servicesmore quickly and they know the information they areaccessing is more accurate:

NHS Choices

Patient.co.uk

Patient access

THINK! Why A & E? Campaign (currently running at UHMBT – informationavailable at: http://whyaande.nhs.uk/ )

Healthtalk.org – videos of patient experiences ofdifferent health conditions

The resources promoted included ones provided bythe public libraries:

Macmillan Collection and visits made to thelibraries by Macmillan staff

Adventures of a Library Mascot…

Living Well Fair 2018

Kendal Library Health information Week Barrow Library Health Information Week

WORKING WITH PUBLIC L IBRARIES TO DELIVER PATIENT INFORMATION

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Our challenge for you!Now to step it up a notch, we challenge YOU to get involved with extremereading! We are asking all LIHNN libraries to take a team #extremereadingphoto. We want you to get as creative as possible (nothing dangerous please)and snap a photo of your team reading. We want funky outfits, random objects and most definitely some interesting poses!Please send all photos to gil.young@nhs.net and the winner will be voted for at the LIHNN Christmas Study Day 2018.

Happy snapping!

Mood Boosting Books

Reading Well collections; Long Term HealthConditions, Mental Health etc.

Free use of library computers to access onlineresources

Leaflets on each of the websites and campaigns,including how to access and use them, were availablefor the public to take away with them. Steven Sheepalso helpfully pointed out where to find the librariesspecial health-related collections and had a few booksand his IPad on hand to show people.

Health Information Week 2018Well prepared after making his public library debut,Steven Sheep and UHMBT LKS were ready to take onHealth Information Week 2018…

Braving the heatwave and armed with an IPad,leaflets, free pens, sticky notes and strong coffee,Steven Sheep made visits to Kendal, Barrow andLancaster public libraries to steer members of thepublic to reliable health information and services…

Some positives to take away:

Public enjoyed the opportunity to see the websitesfor themselves on the IPad

Council worker intends to use the THINK!Campaign when working with refugee families

Members of the public now know where to findhigh-quality patient information online

Library users aware they can make GPappointments using Patient Access

Kendal and Barrow Public Library staff visited theTrust sites to engage with members of the publicand continue to promote health related informationand events.

Thumbs Down…Half day visits to the public libraries do take a lot oftime away from office so will consider shorter visitsfor 2019…

Do not use chocolate as a freebie in a heatwave!

Health Information Week 2019…Meetings with public librarians to resume inAutumn 2018

More (shorter) visits to the public libraries

Public librarians will be invited back to visit theTrust sites

Meet with public library managers to discuss newideas including having the opportunity to carry outshort presentations (Q & A) to library visitors.

Kerry BoothASSISTANT LIBRARIANUNIVERSITY HOSPITALS OF MORECAMBE BAY TRUST

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Editor’s ColumnHow you can contribute to the NewsletterAll members of LIHNN are welcome tocontribute to LIHNNK Up. We particularlyencourage contributions from para-professional staff and anyone who has notpreviously written for publication. Membersof the Editorial Board would be pleased to“mentor” new writers and provide adviceon what makes a good readable contribution.

What could you write about?Really it is up to you as we are looking fortopics of interest to health library staff. It could be:

something new that you have used oryour library has introduced

an overview of a piece of software suchas a social media tool

lessons learned (good or bad) fromdoing something differently in the library

good news that you want to share with LIHNN

an account of events and coursesattended. For conferences and coursesplease include what you found mostvaluable and what you will dodifferently from having attended theevent or course.

Format of contributions and other “rules”1. Please send your documents as Word

(i.e. either .doc or .docx) files.

2. Photos and artwork should be submittedin JPG format. Please don’t embed themin the Word documents. They should besubmitted as separate files with ameaningful caption.

3. Don’t forget your name, location, title ofarticle and date of article.

4. Please give full details of events, coursesand conferences attended. This shouldinclude:

The name of event and location

Date of event

Name of organising or sponsoring body

Details of how any support materialscan be obtained e.g. website urls

Full references to any publishedreports, articles etc.

5. All acronyms should be written out in full for the first occasion they are used in the text.

PDF copies of back issues and indexes to the newsletter are available at:http://www.lihnn.nhs.uk/index.php/lihnn/lihnnk-up/read-the-newsletter

Contributions should be submitted to:lihnnkup@lihnn.nhs.uk For queries please contact:Andrew.craig@lthtr.nhs.uk Tel: 01772 524763

About Library andHealth Network NorthWest (LIHNN)Website: http://www.lihnn.nhs.ukfor details of the groups and their activities

LIHNN Chair: Paul Tickner paul.tickner@srft.nhs.uk

LIHNN Co-ordinating Committee:lihnn_committee@lihnn.nhs.uk

Andrew Craig (Chair)Lancashire Teaching Hospitals NHSFoundation Trust andrew.craig@lthtr.nhs.uk

Jenny DoranRoyal Liverpool & Broadgreen University Hospitals NHS Trustjennifer.Doran@rlbuht.nhs.uk

John GaleMid Cheshire Hospitals NHS FoundationTrust j.gale@chester.ac.uk

Samantha Gavaghan Tees, Esk and Wear Valleys NHS Trustsamantha.gavaghan@nhs.net

Sarah Gardner Doncaster and Bassetlaw Teaching Hospitals NHSFT sarah.gardner11@nhs.net

Matt HollandNW Ambulance Service NHS Trustmatt.holland@nwas.nhs.uk

Katie NicholasHealth Education England Katie.nicholas@hee.nhs.uk

Gil Young Health Care Libraries Unit Northgil.young@hee.nhs.uk

L I H N N E D I T O R I A L B O A R D

GROUP CHAIR (S ) E -MAIL

Cheshire & Mersey Librarians Susan Smith susan.smith@chester.ac.uk

John Gale j.gale@chester.ac.uk Linda Taylor lindataylor12@nhs.netClinical Librarians/Trainers Cath Harris cath.harris@lancashire.nhs.uk Rebecca Roylance roylancer@edgehill.ac.uk

Cumbria & Lancashire Librarians Chair alternates around the Group

Greater Manchester Librarians Paula Elliott Paula.Elliott@boltonft.nhs.uk

Mary Hill Mary.Hill@christie.nhs.uk

Inter-Library Loans Sue Steele Sue.steele@pat.nhs.uk

LIHNN Co-ordinating Committee Mike Hargreaves mhargreaves@uclan.ac.uk

Mental Health Group Becky Williams rebecca.williams@bdct.nhs.uk

Mental Health Libraries Vicky Bramwell Vicky.bramwell@cwp.nhs.uk

Newsletter Andrew Craig Andrew.craig@lthtr.nhs.uk

NWOPAC Suzanne Ford Suzanne.ford@sthk.nhs.uk

Primary Care, Public Health & Commissioning Group Helen Swales helen.swales@nhs.net

Chair – Janet Sampson janet.sampson1@nhs.net Secretary – Becky Williams rebecca.williams@bdct.nhs.ukYOHHLNet Committee Treasurer – Helen Rotherforth helen.rotherforth@midyorks.nhs.uk CPD Co-ordinators – Helen helen.barlow@rothgen.nhs.uk Barlow & Katherine France katherine.france@rothgen.nhs.uk

L I H N N C H A I R S

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